--- title: Smartling Reviews meta\_title: 'Smartling Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 708 reviews by the users' company size, role or industry to find out how Smartling works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 708 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- ### Smartling Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Smartling for its **ease of use** , making translation tasks intuitive and efficient without any installations required. [(175 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850448&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Smartling, enjoying its fast workflows and seamless project management features. [(68 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850511&qs=pros-and-cons#reviews) Users value the **helpful support** from Smartling staff, ensuring quick responses and smooth communication throughout the project lifecycle. [(65 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850963&qs=pros-and-cons#reviews) Users find Smartling's platform to be **intuitive and user-friendly** , enhancing efficiency in their daily translation tasks. [(62 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851285&qs=pros-and-cons#reviews) Users commend the **excellent customer support** from Smartling, appreciating prompt and professional assistance during projects. [(60 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851234&qs=pros-and-cons#reviews) Users struggle with **translation issues** due to automatic translation quality and challenges with the TM panel and errors tool. [(68 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850644&qs=pros-and-cons#reviews) Users find **difficult navigation** in Smartling, particularly when managing large projects or searching for specific terms. [(27 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851447&qs=pros-and-cons#reviews) Users are disappointed by the **missing features** like offline access and lack of SDKs for mobile or web apps. [(22 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851457&qs=pros-and-cons#reviews) Users face **communication issues** due to time zone differences and slow responses from the Smartling support team. [(20 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=2033957&qs=pros-and-cons#reviews) Users find the **poor search functionality** frustrating, as it complicates navigation in larger projects and affects productivity. [(20 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850685&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Smartling ##### 1. Ease of Use Users praise Smartling for its **ease of use** , making translation tasks intuitive and efficient without any installations required. [ See 175 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850448&qs=pros-and-cons#reviews) See Related User Reviews ![Huong N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Huong N.") HN Huong N. Small-Business (50 or fewer emp.) 4.5/5 "Great company, great platform." What do you like about Smartling? Many of my clients are on Smartling so it's nice to be able to work with a familiar platform. ![Marieken V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marieken V.") MV Marieken V. Small-Business (50 or fewer emp.) 0.5/5 "Smartling CAT tool" What do you like about Smartling? Absolutely no respect for quality, very low rates, unreasonable working hours (also over the holidays) non responsive PMs when reporting quality issue ##### 2. Features Users value the **user-friendly interface** of Smartling, enjoying its fast workflows and seamless project management features. [ See 68 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850511&qs=pros-and-cons#reviews) See Related User Reviews ![Tabinda I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tabinda I.") TI Tabinda I. Small-Business (50 or fewer emp.) 5.0/5 "Fabulous Platform to work, get solutions for your projects with best practices under one roof." What do you like about Smartling? Ease of Use, Number of Features, Easy to connect with PM's related to the project on the same platform, Quick resolution to queries, Ease of Integrati ![Alexander T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander T.") AT Alexander T. Small-Business (50 or fewer emp.) 3.0/5 "Good Display, Needs More Intuitive Editing" What do you like about Smartling? I like Smartling's display; it's nice to work with. It allows users to see the exact translations and easily search for specific keywords, which is qu ##### 3. Helpful Users value the **helpful support** from Smartling staff, ensuring quick responses and smooth communication throughout the project lifecycle. [ See 65 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850963&qs=pros-and-cons#reviews) See Related User Reviews ![Huong N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Huong N.") HN Huong N. Small-Business (50 or fewer emp.) 4.5/5 "Great company, great platform." What do you like about Smartling? Many of my clients are on Smartling so it's nice to be able to work with a familiar platform. ![Marieken V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marieken V.") MV Marieken V. Small-Business (50 or fewer emp.) 0.5/5 "Smartling CAT tool" What do you like about Smartling? Absolutely no respect for quality, very low rates, unreasonable working hours (also over the holidays) non responsive PMs when reporting quality issue ##### 4. Intuitive Users find Smartling's platform to be **intuitive and user-friendly** , enhancing efficiency in their daily translation tasks. [ See 62 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851285&qs=pros-and-cons#reviews) See Related User Reviews ![Marieken V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marieken V.") MV Marieken V. Small-Business (50 or fewer emp.) 0.5/5 "Smartling CAT tool" What do you like about Smartling? Absolutely no respect for quality, very low rates, unreasonable working hours (also over the holidays) non responsive PMs when reporting quality issue ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Intuitive CAT tool that allows for easy UX/UI localisation" What do you like about Smartling? The QA system is very quick and intuitive, and the dashboard looks neater now. ##### 5. Customer Support Users commend the **excellent customer support** from Smartling, appreciating prompt and professional assistance during projects. [ See 60 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851234&qs=pros-and-cons#reviews) See Related User Reviews ![Alexandra K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandra K.") AK Alexandra K. Small-Business (50 or fewer emp.) 5.0/5 "A flexible and efficient platform that acts on feedback" What do you like about Smartling? Some of the features I asked for previously have been implemented and there is constantly something new. I also get a chance to work on the content de ![indumeet s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "indumeet s.") IS indumeet s. Mid-Market (51-1000 emp.) 4.0/5 "Smooth Integration and Great Job Visibility with Human-Powered Translations" What do you like about Smartling? The implementation and upgrades were smooth, and visibility into each job is excellent. I also appreciate that real people are working behind the scen ### 5 Cons or Disadvantages of Smartling ##### 1. Translation Issues Users struggle with **translation issues** due to automatic translation quality and challenges with the TM panel and errors tool. [ See 68 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850644&qs=pros-and-cons#reviews) See Related User Reviews ![Marieken V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marieken V.") MV Marieken V. Small-Business (50 or fewer emp.) 0.5/5 "Smartling CAT tool" What do you dislike about Smartling? This used to be a good company many years ago, now their focus is on cheaper than cheap. ![Shiloh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiloh B.") SB Shiloh B. Enterprise (\> 1000 emp.) 5.0/5 "Best translation tool out there that saves money and time thanks to the Translation Memory" What do you dislike about Smartling? Less login timeouts. Just annoying that you have to login every hour. ##### 2. Difficult Navigation Users find **difficult navigation** in Smartling, particularly when managing large projects or searching for specific terms. [ See 27 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851447&qs=pros-and-cons#reviews) See Related User Reviews ![Shiloh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiloh B.") SB Shiloh B. Enterprise (\> 1000 emp.) 5.0/5 "Best translation tool out there that saves money and time thanks to the Translation Memory" What do you dislike about Smartling? Less login timeouts. Just annoying that you have to login every hour. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "I think Smartling is generally very useful for managing translations." What do you dislike about Smartling? The admin interface is difficult to use. Previously, clicking on a job would display a job tile, allowing you to go directly to the screen where you c ##### 3. Missing Features Users are disappointed by the **missing features** like offline access and lack of SDKs for mobile or web apps. [ See 22 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851457&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "I think Smartling is generally very useful for managing translations." What do you dislike about Smartling? The admin interface is difficult to use. Previously, clicking on a job would display a job tile, allowing you to go directly to the screen where you c ![Steinar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steinar B.") SB Steinar B. Small-Business (50 or fewer emp.) 4.5/5 "Great place to work" What do you dislike about Smartling? I often miss the greater control over the user interface and features that you get with native CAT tools. Some features and customizability is sacrifi ##### 4. Communication Issues Users face **communication issues** due to time zone differences and slow responses from the Smartling support team. [ See 20 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=2033957&qs=pros-and-cons#reviews) See Related User Reviews ![Melody W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melody W.") MW Melody W. Small-Business (50 or fewer emp.) 3.5/5 "Straightforward and seamless work platform for linguists" What do you dislike about Smartling? Sometimes one has to work on individual strings without context, and also that fact that you need to reach out to the PMs via email if strings need to ![Signija B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Signija B.") SB Signija B. Small-Business (50 or fewer emp.) 4.5/5 "The team is very friendly and helpfull." What do you dislike about Smartling? For me, it would be time zones, we live in different time zones, and maybe the answer doesn't come swiftly. ##### 5. Poor Search Functionality Users find the **poor search functionality** frustrating, as it complicates navigation in larger projects and affects productivity. [ See 20 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850685&qs=pros-and-cons#reviews) See Related User Reviews ![Alexandra K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandra K.") AK Alexandra K. Small-Business (50 or fewer emp.) 5.0/5 "A flexible and efficient platform that acts on feedback" What do you dislike about Smartling? I previously asked for a 'Follow' feature on string issues and it has been added, but now I think it needs an improvement. It should show either every ![Jeff B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff B.") JB Jeff B. Small-Business (50 or fewer emp.) 5.0/5 "Intuitive and Efficient Terminology Management" What do you dislike about Smartling? Smartling could improve the way you select terms to be translated. When you need to select multiple terms for translation, when you search for a term ![Valeria B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valeria B.") VB Valeria B. Translator/editor/post-editing linguist Small-Business (50 or fewer emp.) 9/29/2025 "Easy-to-use platform for freelance translators" 4.5/5 What do you like best about Smartling? Smartling is a very good, user-friendly translation platform, and it is an excellent tool for translators. As a freelance translator, I'm extremely satisfied with Smartling. It provides good customer support in terms of term clarification issues, and PMs are always ready to help with any questions. It also offers new and interesting opportunities for job expansion. The new feature to make previously-opened issues visible is very good. Review collected by and hosted on G2.com. What do you dislike about Smartling? AI input sometimes interferes with previously-translated, client-approved and published strings, especially when TMs are very large and for specific clients. However, I think this is something that is still developing and will probably be fixed in the future, so that AI becomes an asset rather than an obstacle. At this early stage, the introduction of AI has resulted in lower rates for linguists, even though we often need to work more for the sake of consistency with previously translated content for specific customers. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? I think the Smartling team is always ready to fix any issues and/or bugs translators spot while working on the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/29/2026 "Localization at Scale Made Easy for Small Teams" 5/5 What do you like best about Smartling? Features that enable a 1-person or small team to support localization at scale for a large enterprise. Review collected by and hosted on G2.com. What do you dislike about Smartling? Lack of "source content" control which makes it a harder to switch to from tools like Phrase Strings or Lokalise. We want to enable non-developers to manage the source language quality of content that we connect to Smartling via GitHub, and that's not possible within the UI today. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Making it faster, cheaper, and easier to bring our products to life across new markets and customer segments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![André C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "André C.") AC André C. Translator Small-Business (50 or fewer emp.) 9/23/2025 "Portuguese Translator using Smartling as a translation platform" 5/5 What do you like best about Smartling? The work is always secured on the online platform, and access to standard translation tools and materials (TBs and TMs) is quick and straightforward. All the necessary features are available, and it's possible to ask questions directly to managers and clients, both of whom help support translation projects. Overall, I find it much simpler and intuitive to use compared to other, more traditional tools or platforms, whether they are online or offline. Review collected by and hosted on G2.com. What do you dislike about Smartling? This might be a minor issue, but when I export documents for review using my own software, I occasionally notice that the output document scrambles the strings. This makes the review process for the linguist a bit more challenging. Additionally, it would sometimes be helpful to have the option to discuss certain topics with fellow translators, especially when working on different parts of the same project. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Smartling is an online platform that offers everything a translator needs to deliver high-quality work. Compared to more traditional tools, Smartling's interface is much cleaner and more intuitive, with far less clutter and fewer redundant features. As a translation service provider, it helps me perform my job every day by streamlining all the usual processes from start to finish. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zen B.") ZB Zen B. Mid-Market (51-1000 emp.) 5/5/2026 "Fast, Reliable Translation Solution" 5/5 What do you like best about Smartling? I like Smartling for the quick turnaround time on translations, allowing me to get human translation results in no time. This speed helps me perform PR reviews and merge quickly. I also found the initial setup easy thanks to a recorded demo that was easy to follow. I think it's a great product. Review collected by and hosted on G2.com. What do you dislike about Smartling? Sometime we get some mishaps in translations. Very rarely. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Smartling provides human translation in no time, helping us perform PR reviews and merge quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kittipong K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kittipong K.") KK Kittipong K. Localisation Specialist Small-Business (50 or fewer emp.) 9/22/2025 "Smartling has been an outstanding platform for managing my translation and localization needs" 4.5/5 What do you like best about Smartling? Smartling has been an outstanding platform for managing my translation and localization needs. The interface is intuitive, making it easy for both project managers and translators to collaborate seamlessly. I especially appreciate the automation features and integrations, which save us significant time while ensuring consistency across all of our content. Review collected by and hosted on G2.com. What do you dislike about Smartling? During quality checks, false positive warnings sometimes occur, which I need to flag before continuing. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Problems Smartling Solves: - Complex project management: Before Smartling, managing multiple translation projects was messy and time-consuming. Smartling centralizes everything into one easy-to-use platform. - Inconsistent terminology: Their translation memory and glossary ensure that our brand voice stays consistent. - Slow turnaround times: With automation, I’ve cut down delays and can deliver translated content much faster. - Lack of visibility: Reporting and dashboards give me transparency into quality and progress. Benefits: - I save time by streamlining workflows and reducing manual steps. - My translation quality has improved through consistency and accuracy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel M.") DM Daniel M. Translator & copywriter Small-Business (50 or fewer emp.) 9/1/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Amazing platform. Great people behind it. A pleasure to work with." 5/5 What do you like best about Smartling? It really feels like a next-gen CAT tool. Everything integrates well and intuitively. I really dislike going back to Trados or MemoQ now. Review collected by and hosted on G2.com. What do you dislike about Smartling? There are 4 things that I dislike: 1. When I hover over a glossary term in the source near the top of the page, the pop-up disappears behind the top pane (job briefing, context, etc.). This requires me to scroll up to see the glossary entry. It would be much more practical if the popup appeared over the top pane instead of disappearing behind it. 2. I'm not a fan of the billing page. It's very hard to check exactly how much I'm getting paid per job, because each job is split into the various weights and no total per job is stated. The quickest way to keep track of the per-job pay is to refresh the billing page a couple of minutes after completing a job and writing down the difference of the total. There should definitely be a more practical/automated way of doing this. 3. The most important one, but likely a client-side issue: the fact that segments aren't usually organized in the same order as in the underlying document. This removes context, and when sentences are split into multiple segments, and then not shown in the correct order, it costs everyone a lot of time communicating back and forth about the context of each partial sentence, especially if there's no screenshot available in the context pane showing the full sentence. I'm sure there's a good reason for this, but I thought I would mention it anyway because solving it would result in the largest quality and efficiency improvement, in my opinion. If this is strictly a client-side issue, I would urge all clients to keep segments in the correct order as much as possible for optimal quality and efficiency, and to provide screenshots in the context pane whenever possible. 4. This is also a client-side issue, but because it's such a frequent one, I thought I would include it too. Perhaps clients can be urged to pay closer attention to this. It's about the context added per segment in the translation pane. The information entered there is often entirely useless. Especially when no screenshot is available in the context pane. This is causing a large portion of messages back and forth with clients, so making these entries more relevant to the translator would greatly improve efficiency and overall quality. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Honestly, the most important problem Smartling is solving, is offering me enough work. The CAT tool is better than others, but it doesn't solve any problems for me that other CAT tools don't solve as well. Review collected by and hosted on G2.com. Show More 9/22/2025 Current UserValidated ReviewerSource: Organic SK Søren K. 12/3/2025 "Robust Translation Tool with Room for UI Improvement" 4/5 What do you like best about Smartling? I find Smartling's cloud-based nature incredibly beneficial because it ensures that my work is secure while also being easily accessible and shareable with my team. The configurable workflows are a standout feature, enabling us to seamlessly handle some translation jobs internally while efficiently coordinating with external vendors for others. Additionally, the glossary management function is invaluable for maintaining brand consistency and enhancing the quality of machine translation/AI translations. These features collectively elevate the overall translation process, making Smartling a crucial tool in managing our multilingual communications effectively. Review collected by and hosted on G2.com. What do you dislike about Smartling? I find the navigation a bit clumsy, as I often end up with multiple Smartling tabs open and lose track of them, which disrupts my workflow. Additionally, some settings are quite opaque and resemble a black box, limiting my ability to fully configure things to my liking, such as Smartling Translate. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? I use Smartling to translate our SaaS platform into multiple languages, creating, maintaining, and quality checking translations securely. The cloud-based features and glossary management ensure brand consistency and improve translation quality, while configurable workflows allow handling tasks internally or with vendors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Patricia V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patricia V.") PV Patricia V. Freelance Translator Small-Business (50 or fewer emp.) 2/14/2025 "A very modern, efficient and friendly platform." 5/5 What do you like best about Smartling? One of the standout aspects of Smartling is its highly intuitive and linguist-friendly layout. This is a rare and invaluable feature in the localization industry, where many tools tend to prioritize project management functionalities over usability for translators. Smartling, however, strikes an impressive balance, ensuring that linguists can work in a streamlined and efficient environment without unnecessary complexity. Review collected by and hosted on G2.com. What do you dislike about Smartling? I did experience an issue at one point with strings being chopped, which caused some inconvenience in the translation process. However, the good news is that the Smartling team acted very quickly to resolve the issue, demonstrating their commitment to improving user experience and addressing concerns efficiently. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? The platform’s glossary and translation memory (TM) functionalities are particularly well-designed. The ability to reference the glossary in real-time and leverage the TM seamlessly enhances translation consistency and quality. Additionally, the real-time source view is an indispensable feature that allows translators to work with full context, significantly reducing errors and ambiguities. Another key advantage of Smartling is how it fosters productivity. The platform is designed to minimize repetitive tasks and streamline workflows, which allows linguists to focus on delivering high-quality translations efficiently. The ability to leave comments on specific strings whenever doubts arise is extremely useful, as responses are typically provided in a short timeframe. This ensures that translation queries are resolved quickly, minimizing workflow interruptions. Review collected by and hosted on G2.com. Show More 9/16/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brigitte C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brigitte C.") BC Brigitte C. Freelance Proofreader and Translator Small-Business (50 or fewer emp.) 2/21/2025 "Easy to use, increased quality and consistency" 5/5 What do you like best about Smartling? Can ask questions or make comments directly in the platform. Review collected by and hosted on G2.com. What do you dislike about Smartling? Some jobs don’t have a context included which makes it more difficult to translate accurately. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Helps with translation jobs Review collected by and hosted on G2.com. Show More 8/3/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Julia Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julia Z.") JZ Julia Z. Translator Pharmaceuticals Small-Business (50 or fewer emp.) 2/14/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "what I like and what could be improved for Smartling" 4.5/5 What do you like best about Smartling? 1. Ease of Use and Accessibility It’s simple to start working anytime and anywhere, which is perfect for managing tasks on the go. There’s no complicated setup—just log in and get to work. 2. Speed and Performance Smartling is faster than other platforms, saving translations quickly even in areas with poor internet. This reliability in low-bandwidth environments is a big advantage. 3. User-Friendly Interface The interface is clean and intuitive, making it easy to navigate and focus on translation work without distractions. Review collected by and hosted on G2.com. What do you dislike about Smartling? 1. Task Disappearance and History Access Occasionally, tasks with content that’s already saved disappear before the submission deadline, which disrupts workflow, and I’m unable to control this or include it in the invoice. 2. Translation Subject Categories and Word Count I’d like to see the average translation speed, topics and corresponding word counts of past translation jobs, as well as an overview of my overall past workload. This feature would help me track progress and better manage future projects. 3.Delay in Email Notifications There’s a slight delay in email notifications when tasks are posted, which can affect timely responses and project management. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Equipment limitations.I can switch between multiple devices without worrying about losing files. When I'm on the go, I can switch to a lighter device. Review collected by and hosted on G2.com. 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