--- title: Smartling Reviews meta\_title: 'Smartling Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 708 reviews by the users' company size, role or industry to find out how Smartling works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 708 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- ### Smartling Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Smartling for its **ease of use** , making translation tasks intuitive and efficient without any installations required. [(175 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850448&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Smartling, enjoying its fast workflows and seamless project management features. [(68 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850511&qs=pros-and-cons#reviews) Users value the **helpful support** from Smartling staff, ensuring quick responses and smooth communication throughout the project lifecycle. [(65 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850963&qs=pros-and-cons#reviews) Users find Smartling's platform to be **intuitive and user-friendly** , enhancing efficiency in their daily translation tasks. [(62 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851285&qs=pros-and-cons#reviews) Users commend the **excellent customer support** from Smartling, appreciating prompt and professional assistance during projects. [(60 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851234&qs=pros-and-cons#reviews) Users struggle with **translation issues** due to automatic translation quality and challenges with the TM panel and errors tool. [(68 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850644&qs=pros-and-cons#reviews) Users find **difficult navigation** in Smartling, particularly when managing large projects or searching for specific terms. [(27 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851447&qs=pros-and-cons#reviews) Users are disappointed by the **missing features** like offline access and lack of SDKs for mobile or web apps. [(22 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851457&qs=pros-and-cons#reviews) Users face **communication issues** due to time zone differences and slow responses from the Smartling support team. [(20 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=2033957&qs=pros-and-cons#reviews) Users find the **poor search functionality** frustrating, as it complicates navigation in larger projects and affects productivity. [(20 mentions)](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850685&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Smartling ##### 1. Ease of Use Users praise Smartling for its **ease of use** , making translation tasks intuitive and efficient without any installations required. [ See 175 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850448&qs=pros-and-cons#reviews) See Related User Reviews ![Huong N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Huong N.") HN Huong N. Small-Business (50 or fewer emp.) 4.5/5 "Great company, great platform." What do you like about Smartling? Many of my clients are on Smartling so it's nice to be able to work with a familiar platform. ![Marieken V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marieken V.") MV Marieken V. Small-Business (50 or fewer emp.) 0.5/5 "Smartling CAT tool" What do you like about Smartling? Absolutely no respect for quality, very low rates, unreasonable working hours (also over the holidays) non responsive PMs when reporting quality issue ##### 2. Features Users value the **user-friendly interface** of Smartling, enjoying its fast workflows and seamless project management features. [ See 68 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850511&qs=pros-and-cons#reviews) See Related User Reviews ![Tabinda I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tabinda I.") TI Tabinda I. Small-Business (50 or fewer emp.) 5.0/5 "Fabulous Platform to work, get solutions for your projects with best practices under one roof." What do you like about Smartling? Ease of Use, Number of Features, Easy to connect with PM's related to the project on the same platform, Quick resolution to queries, Ease of Integrati ![Alexander T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander T.") AT Alexander T. Small-Business (50 or fewer emp.) 3.0/5 "Good Display, Needs More Intuitive Editing" What do you like about Smartling? I like Smartling's display; it's nice to work with. It allows users to see the exact translations and easily search for specific keywords, which is qu ##### 3. Helpful Users value the **helpful support** from Smartling staff, ensuring quick responses and smooth communication throughout the project lifecycle. [ See 65 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850963&qs=pros-and-cons#reviews) See Related User Reviews ![Huong N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Huong N.") HN Huong N. Small-Business (50 or fewer emp.) 4.5/5 "Great company, great platform." What do you like about Smartling? Many of my clients are on Smartling so it's nice to be able to work with a familiar platform. ![Marieken V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marieken V.") MV Marieken V. Small-Business (50 or fewer emp.) 0.5/5 "Smartling CAT tool" What do you like about Smartling? Absolutely no respect for quality, very low rates, unreasonable working hours (also over the holidays) non responsive PMs when reporting quality issue ##### 4. Intuitive Users find Smartling's platform to be **intuitive and user-friendly** , enhancing efficiency in their daily translation tasks. [ See 62 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851285&qs=pros-and-cons#reviews) See Related User Reviews ![Marieken V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marieken V.") MV Marieken V. Small-Business (50 or fewer emp.) 0.5/5 "Smartling CAT tool" What do you like about Smartling? Absolutely no respect for quality, very low rates, unreasonable working hours (also over the holidays) non responsive PMs when reporting quality issue ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Intuitive CAT tool that allows for easy UX/UI localisation" What do you like about Smartling? The QA system is very quick and intuitive, and the dashboard looks neater now. ##### 5. Customer Support Users commend the **excellent customer support** from Smartling, appreciating prompt and professional assistance during projects. [ See 60 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851234&qs=pros-and-cons#reviews) See Related User Reviews ![Alexandra K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandra K.") AK Alexandra K. Small-Business (50 or fewer emp.) 5.0/5 "A flexible and efficient platform that acts on feedback" What do you like about Smartling? Some of the features I asked for previously have been implemented and there is constantly something new. I also get a chance to work on the content de ![indumeet s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "indumeet s.") IS indumeet s. Mid-Market (51-1000 emp.) 4.0/5 "Smooth Integration and Great Job Visibility with Human-Powered Translations" What do you like about Smartling? The implementation and upgrades were smooth, and visibility into each job is excellent. I also appreciate that real people are working behind the scen ### 5 Cons or Disadvantages of Smartling ##### 1. Translation Issues Users struggle with **translation issues** due to automatic translation quality and challenges with the TM panel and errors tool. [ See 68 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850644&qs=pros-and-cons#reviews) See Related User Reviews ![Marieken V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marieken V.") MV Marieken V. Small-Business (50 or fewer emp.) 0.5/5 "Smartling CAT tool" What do you dislike about Smartling? This used to be a good company many years ago, now their focus is on cheaper than cheap. ![Shiloh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiloh B.") SB Shiloh B. Enterprise (\> 1000 emp.) 5.0/5 "Best translation tool out there that saves money and time thanks to the Translation Memory" What do you dislike about Smartling? Less login timeouts. Just annoying that you have to login every hour. ##### 2. Difficult Navigation Users find **difficult navigation** in Smartling, particularly when managing large projects or searching for specific terms. [ See 27 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851447&qs=pros-and-cons#reviews) See Related User Reviews ![Shiloh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiloh B.") SB Shiloh B. Enterprise (\> 1000 emp.) 5.0/5 "Best translation tool out there that saves money and time thanks to the Translation Memory" What do you dislike about Smartling? Less login timeouts. Just annoying that you have to login every hour. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "I think Smartling is generally very useful for managing translations." What do you dislike about Smartling? The admin interface is difficult to use. Previously, clicking on a job would display a job tile, allowing you to go directly to the screen where you c ##### 3. Missing Features Users are disappointed by the **missing features** like offline access and lack of SDKs for mobile or web apps. [ See 22 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1851457&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "I think Smartling is generally very useful for managing translations." What do you dislike about Smartling? The admin interface is difficult to use. Previously, clicking on a job would display a job tile, allowing you to go directly to the screen where you c ![Steinar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steinar B.") SB Steinar B. Small-Business (50 or fewer emp.) 4.5/5 "Great place to work" What do you dislike about Smartling? I often miss the greater control over the user interface and features that you get with native CAT tools. Some features and customizability is sacrifi ##### 4. Communication Issues Users face **communication issues** due to time zone differences and slow responses from the Smartling support team. [ See 20 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=2033957&qs=pros-and-cons#reviews) See Related User Reviews ![Melody W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melody W.") MW Melody W. Small-Business (50 or fewer emp.) 3.5/5 "Straightforward and seamless work platform for linguists" What do you dislike about Smartling? Sometimes one has to work on individual strings without context, and also that fact that you need to reach out to the PMs via email if strings need to ![Signija B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Signija B.") SB Signija B. Small-Business (50 or fewer emp.) 4.5/5 "The team is very friendly and helpfull." What do you dislike about Smartling? For me, it would be time zones, we live in different time zones, and maybe the answer doesn't come swiftly. ##### 5. Poor Search Functionality Users find the **poor search functionality** frustrating, as it complicates navigation in larger projects and affects productivity. [ See 20 mentions ](https://www.g2.com/products/smartling/reviews?filters%5Bsentiment_snippet%5D=1850685&qs=pros-and-cons#reviews) See Related User Reviews ![Alexandra K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandra K.") AK Alexandra K. Small-Business (50 or fewer emp.) 5.0/5 "A flexible and efficient platform that acts on feedback" What do you dislike about Smartling? I previously asked for a 'Follow' feature on string issues and it has been added, but now I think it needs an improvement. It should show either every ![Jeff B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff B.") JB Jeff B. Small-Business (50 or fewer emp.) 5.0/5 "Intuitive and Efficient Terminology Management" What do you dislike about Smartling? Smartling could improve the way you select terms to be translated. When you need to select multiple terms for translation, when you search for a term ![Steinar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steinar B.") SB Steinar B. Freelance translator Small-Business (50 or fewer emp.) 9/29/2025 "Great place to work" 4.5/5 What do you like best about Smartling? Smartling recognized my talent as a translator and gave me opportunities for growth. Review collected by and hosted on G2.com. What do you dislike about Smartling? I often miss the greater control over the user interface and features that you get with native CAT tools. Some features and customizability is sacrificed for ease of use. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? I work as a translator and language lead on the platform. Review collected by and hosted on G2.com. Show More 7/27/2026 Current UserValidated ReviewerSource: Organic ![Laura S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura S.") LS Laura S. President Small-Business (50 or fewer emp.) 5/5/2026 "Efficient Localization with Room for UI Improvement" 4/5 What do you like best about Smartling? I like the ability to choose the level of human involvement in Smartling. I find Smartling's transcreation service a valuable offering because it gives us access to native speakers who are thoughtful about how to convey the meaning of the text without getting stuck on a literal translation that might not be appropriate. Review collected by and hosted on G2.com. What do you dislike about Smartling? The dashboard interface could be more aesthetically pleasing. It sometimes requires more clicks than we'd think necessary to drill down to the info we want. The setup isn't 100% intuitive. More importantly, the process of creating a library of strings from previously translated materials was opaque and cumbersome. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Smartling provides fast, reliable localization in multiple languages, crucial for our marketing materials. It offers valuable transcreation services with native speakers, ensuring textual meaning is conveyed thoughtfully. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Translation and Localization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Translation and Localization") UT Verified User in Translation and Localization Small-Business (50 or fewer emp.) 6/15/2022 "Intuitive CAT tool that allows for easy UX/UI localisation" 4.5/5 What do you like best about Smartling? The QA system is very quick and intuitive, and the dashboard looks neater now. Review collected by and hosted on G2.com. What do you dislike about Smartling? An easier access to tasks assigned to translators. Sometimes, the filters don't work properly and it's time-consuming to find tasks by name or project name. Also, it would be hugely beneficial to integrate Smartling with grammar extensions like Grammarly. Review collected by and hosted on G2.com. Recommendations to others considering Smartling: Go for it! You won't find a more easy-to-use CAT tool in the market. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? None, as far as I am aware. I would like to know more in this regard. Review collected by and hosted on G2.com. Show More 8/3/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Huong N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Huong N.") HN Huong N. Freelance Translator Small-Business (50 or fewer emp.) 9/3/2025 "Great company, great platform." 4.5/5 What do you like best about Smartling? Many of my clients are on Smartling so it's nice to be able to work with a familiar platform. Review collected by and hosted on G2.com. What do you dislike about Smartling? Their AI/MT models sometimes do not meet expected quality. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? I’m a freelancer working with Smarting. I perform (mostly) translation and revision on their platform. Review collected by and hosted on G2.com. Show More 8/6/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 4/28/2026 "Powerful Localization Tool" 4/5 What do you like best about Smartling? I use Smartling for the localization of 70+ software products, which helps streamline and optimize the process. I find the CAT tool to be powerful, and I appreciate the great visual context and linguistic assets it provides. Our initial setup with Smartling went well, and we've been using it for over 10 years, connecting it to our internal CMS, Braze and Figma. Review collected by and hosted on G2.com. What do you dislike about Smartling? I’ve found the AI implementation isn’t fully adaptable, and it took a while to get to a point where it’s now working mostly well. That said, their business model of charging per word feels counter-intuitive in a fast-paced AI world, where you generally want to ship more—and faster. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Smartling helps streamline and optimize the localization process for over 70 software products in a steady and well-performing environment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Harshit A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshit A.") HA Harshit A. Enterprise (\> 1000 emp.) 4/28/2026 "Job Transparency, Needs Visual Improvements" 3.5/5 What do you like best about Smartling? I use Smartling for the translation process in our company. It quite nicely gives me an overview of the translation phase and jobs. I like the overall look and feel, with great use of space. Pretty much everything is quite accessible, making it a breeze to use. Review collected by and hosted on G2.com. What do you dislike about Smartling? There are a lot of columns that feel redundant or require too focused input. Job transparency is great, but when you are actually in the job it feels quite overwhelming due to so many strings and little to no visualizations. It doesn't feel like where and how the context will be placed. Also, the initial setup was challenging. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Smartling provides a good overview of translation phases, making everything easily accessible at any step, though some visualization of context placement would be helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Juha V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juha V.") JV Juha V. Manager Small-Business (50 or fewer emp.) 9/1/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Stable, straight-forward portal" 4/5 What do you like best about Smartling? Tasks are easy to manage and complete on the portal. The platform is stable and downtime very limited. Easy to check monthly invoicing breakdown. Review collected by and hosted on G2.com. What do you dislike about Smartling? Limited TM and concordance search functions Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? Streamlined workflow management and increased productivity frees up resources for other areas of the business. Review collected by and hosted on G2.com. Show More 7/27/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 5/4/2026 "Great Visual Context and TM Tools, but Pricing and AI Feel Limited" 3.5/5 What do you like best about Smartling? Visual context and some of the integrations have proven to be some of the best features Smartling has. The way glossaries/term bases are handled and the easiness to revisit translation memories is also a plus. Review collected by and hosted on G2.com. What do you dislike about Smartling? Unfortunately, the pricing model makes it less competitive. It also lacks some of our most used integrations, plus the usage of AI with the platform is quite limited compared to other alternatives. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? We were struggling with the website content and luckily Smartling integrated seamlessly with Contentful, which meant we could get our website localized and sorted in no time. That meant reducing our time dedicated to this by more than 50% and achieving greater quality, plus being able to track down typos and apply fixes almost immediately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Simone L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone L.") SL Simone L. Senior Project Manager & UX Lead | Localization Task Force Enterprise (\> 1000 emp.) 5/6/2026 "User-friendly translation platform with minor weaknesses" 4/5 What do you like best about Smartling? I like the function of the Translation Memory and that you can easily add context. Additionally, the user interface is very user-friendly. The Translation Memory makes translating faster, and the context helps improve the translation because you understand exactly what it's about. Also, the initial setup of Smartling was quite easy for me. Review collected by and hosted on G2.com. What do you dislike about Smartling? Sometimes authorizing strings takes a very long time or is buggy. Also, the AI translations are still not very good, and although you can theoretically delete the translation memory, sometimes old, no longer used, and supposedly deleted translations appear. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? I use Smartling to translate content, which speeds up the process through Translation Memory and improves quality through simple context. The interface is very user-friendly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![indumeet s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "indumeet s.") IS indumeet s. Full Stack Developer Mid-Market (51-1000 emp.) 2/3/2026 "Smooth Integration and Great Job Visibility with Human-Powered Translations" 4/5 What do you like best about Smartling? The implementation and upgrades were smooth, and visibility into each job is excellent. I also appreciate that real people are working behind the scenes on the translations. That human involvement helps reduce mistakes, especially with very high-end content. Customer Support is good and reliable, and the integrations are easy to use. Review collected by and hosted on G2.com. What do you dislike about Smartling? There isn’t really much to dislike, apart from the fact that the product sometimes needs expert intervention. I also think the dashboard interface could be simplified to make it easier for users. Review collected by and hosted on G2.com. What problems is Smartling solving and how is that benefiting you? I work for a global company with a site in more than 10 languages. Smartling has made the content translation workflow much easier by providing reliable, human translation, which reduces the team’s effort and time spent auditing and proofreading translated content. Review collected by and hosted on G2.com. 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