Smartling Reviews & Product Details

The best thing is the ability to go back and forth with a translator on a single string all from within the application. The software is a huge plus, they continue to amaze me with new integrations and development of new features that make it easy to support multiple languages. Review collected by and hosted on G2.com.

The most difficult part about Smartling today is the lack of ability to invoice for a bundle of translations. The monthly translation invoice is great for our business-as-usual costs, but when we bring a new language online, we would prefer to pay for that whole bundle as a single lump sum. Review collected by and hosted on G2.com.

Ease of use of the tool, uncomplicated set up and integration. Ongoing development of the platform with willingness to listen to customer needs. And the client service rocks! Like having a highly responsive co-worker. Review collected by and hosted on G2.com.

The simplicity of the tool sometimes has limitations. If translation agencies would be more familiar with Smartling, introduction of the tool would be easier. Review collected by and hosted on G2.com.

User and task management

CAT tool

Image context Review collected by and hosted on G2.com.

Instant WYSIWYG mode not implemented for non GDN projects Review collected by and hosted on G2.com.

- Ease of integration with CMS and Marketing Automation platforms Review collected by and hosted on G2.com.

- Translator Experience can be improved Review collected by and hosted on G2.com.

Very easy to use and super customer service Review collected by and hosted on G2.com.

i don't really like the new interface : opens another page to enter the translations and need to refesh the previous page...the old version was better (same page) Review collected by and hosted on G2.com.

Platform offers an intuitive and friendly interface for account managers. The people at Smartling who support my team are proactive and responsive. Review collected by and hosted on G2.com.

The link provided in Issue emails is a little disorienting. Clicking on it takes you to a pop up in the platform with a specific string and the translators question. Given this 'zoomed in' view and the amount of content we send to translation, I often have very little context for the string in question. I find myself backing out to see the rest of the content sent with the offending string's associated URL to better orient myself to answer the translator's question. Review collected by and hosted on G2.com.

Ability for our in country reviewers to see translations in context. Review collected by and hosted on G2.com.

Over the last couple years, the company has grown and it is harder to get issues quickly resolved. Review collected by and hosted on G2.com.

The Smartling team has been extremely easy and always pleasant to work with - every process that we've conducted with them has been seamless and simple, and the partnership with them has been great. The services that they offer align with many of the practices that we already implement, so it makes the process that much easier to integrate into what we do. The team is organized and makes sure to get everything completed in a timely manner, and they are always willing to go the extra mile to make our lives easier! Review collected by and hosted on G2.com.

Nothing - the Smartling team and their services have been wonderful! Review collected by and hosted on G2.com.

- In general, Smartling enables my team of 2 (including me) to 'punch above our weight' in terms of what we are able to deliver.

- Our organisation's translation and internationalisation needs have grown exponentially over the last two years and Smartling has been able to scale to support these evolving requirements.

- The SmartMatch technology enables us to re-use or adapt translations we've already had done, where they exist – a huge time- and money-saver.

- When things go wrong as they inevitably do, customer support is good overall – responses are prompt and generally resolve issues to my satisfaction.

- The support I receive from my account manager is second-to-none. They are a huge asset to Smartling and, in turn, to me. Review collected by and hosted on G2.com.

- Still not easy enough for other stakeholders to capture context for their translations – they report to me that it's too time consuming. More automated solutions would be appreciated.

- Some stakeholders report to me that the UI is difficult to understand / they perceive that it has a steep learning curve. However, support from Smartling that mitigates this is available.

- Roll out of the new CAT tool could have been better managed. This was seen as a key release by Smartling, but for some users, the disadvantages outweighed the advantages and some important features (in the initial release at least) were missing.

- The upgrade of the Smartling API from v1 to v2 was badly mishandled. Initially we were advised that a hard end date was attached to this, we devoted (expensive) development resource to migrating to v2 and then found out – we weren't told directly, rather the information dribbled out of Smartling – that the hard end date for the v1 API had been indefinitely postponed. Review collected by and hosted on G2.com.

- Process automation and flexibility of workflows

- Access to advanced analytics for improved decision making

- Transparency and visibility into the translation process for better decision making Review collected by and hosted on G2.com.

I wish we could switch back and forth between the classic CAT tool and the new CAT tool that just released depending on each user's preference. Review collected by and hosted on G2.com.

Smartling has been a great choice as our translation service management platform because of their flexibility and ease of use. Smartling's APIs allow us to automatically pull/push translations into our software, making translation management simple and contained. Additionally, the Smartling Translation Services team does an excellent job providing fast, high-quality translations and great support, simplifying the translation management process for our team. Review collected by and hosted on G2.com.

I wish that Smartling allowed for more on-page customization so we could translate different marketing pages in specific pages. That said, it is a great platform overall, and I know the team is working on this type of functionality. Review collected by and hosted on G2.com.

The people who are there to support me in the Smartling tool. They are always there and always helpful with us. I like the tool as well, but as a person who does not spend every day in it, it can get confusing. Luckily the support is there for us. Review collected by and hosted on G2.com.

The clarification questions which I need to answer on a daily and weekly basis.

While the tool is great and has a lot of functionality, it isn't always built for my needs. There are some additional features which I would like. Review collected by and hosted on G2.com.

Smartling has a great customer service, they are highly responsive and willing to help your company gain efficiency in translation and localization processes. Review collected by and hosted on G2.com.

As a relatively new TMS, there are still some feature limitations but as Smartling is very open to hear their customers and take into consideration their needs, they have a very extensive road-map which covers most of them. Review collected by and hosted on G2.com.

Smartling works well to set up a workflow to input strings from an Android app or iOS app, get them translated via the Smartling marketplace, and export back into the apps. It's made our localization process more streamlined and straightforward. Review collected by and hosted on G2.com.

Some confusing interfaces make it hard to find strings by file vs app vs something that matched a previously translated string. Review collected by and hosted on G2.com.

I like the possibility to see at a glance how much content I have in each workflow we created, and in each step. It is also very practical for me to receive alerts each time new content enters the platform or when translated content is moved from one step to another. The customer service provided is very fast and efficient. Review collected by and hosted on G2.com.

I found the fact that our translators have to add the tags in their translation a bit cumbersome for them. Also some characters, as exponents, are not accept by the system. Review collected by and hosted on G2.com.

We use GDN and Business Docs, and I like that I don't need a whole web team for our localized sites/collateral. I can pretty much play localization manager for web and print content, and Smartling is a convenient tool for project management, content storage, and translations wrapped up in one neat little package. Oh, and love that it integrates with Marketo! Review collected by and hosted on G2.com.

I've had quite a few Customer Success/Account Managers over the years. I realize that's inevitable, and there has always been coverage for support, but it'd be nice to have a bit more stability in my points of contact. Review collected by and hosted on G2.com.

Very easy to setup and use, helped us manage all international versions of our service and made it really easy to work with translators. We added support for 15 languages in months of deploying. Review collected by and hosted on G2.com.

As our app grows, it can be challenging to review and edit very high volumes of strings (responding to questions, bulk approving, etc...). Review collected by and hosted on G2.com.

The fact that it's easy-to-use is the main reason why I would recommand Smartling. I love the new interface, it's really more intuitive now! Review collected by and hosted on G2.com.

The glossary feature is not the best I know, and it would be great if we could share easily the glossaries from an account to another when we work on similar contents. Review collected by and hosted on G2.com.

The use of term bases and translation memories Review collected by and hosted on G2.com.

The fact that only 100 strings per page are shown. Review collected by and hosted on G2.com.

Awesome tool. Easy to set-up and use. The most extensive API docs that I've seen for translation tools. Internal reviewers love the tool, particularly the visual context provided to show how the translations will appear once live. Review collected by and hosted on G2.com.

Nothing major has come up. On-boarding was very smooth. Translation quality is much improved compared to our previous tool/process. Review collected by and hosted on G2.com.

It was super easy to get started. We had a dedicated Customer Success Manager (who was awesome by the way!) who helped us get trained on the platform and start translating quickly. The ability to set up customized workflows and the visual-context provided to our translators is a huge pro - both of these things have had a big impact on quality. Our previous translation process was manual and took weeks in some cases. Smartling has streamlined these processes and cut down our time to market to days. Review collected by and hosted on G2.com.

Not much to dislike with this platform. I’m looking forward to seeing how the Quality Confidence Score feature continues to develop. Review collected by and hosted on G2.com.

That it's so easy to use - it's highly user friendly, and you can keep track of several projects simultaneously as well as keeping track of the word count in general. Review collected by and hosted on G2.com.

I honestly can't think of anything that I dislike. Review collected by and hosted on G2.com.

- Extensive APIs

- Connectors that work (we use Marketo, Zendesk and AEM)

- Visual Context Review collected by and hosted on G2.com.

- There's a lot in the platform; navigation to some areas of the product can take quite a few clicks Review collected by and hosted on G2.com.