New UX is getting better and better along with the features. Review collected by and hosted on G2.com.

Customer Service, having been one of the earliest users, I can tell you this has dropped over time. They also changed the support model to be different paid tiers which is fine, but not fair in some respects. Review collected by and hosted on G2.com.

The automation and api capabilities are top notch and the best in the market for automation outbound. Review collected by and hosted on G2.com.

The UI is not the best. Sometimes it’s slow and a little overwhelming Review collected by and hosted on G2.com.

Smartlead automates outreach at scale without restrictive limits on email accounts, admins, or the number of emails you send. It works well for cold outreach at scale and they are always adding new features and providing value with webinars and a Slack community. Review collected by and hosted on G2.com.

Support can be hard to reach at times and the lead management and pipeline features are limited. Review collected by and hosted on G2.com.

I definitely like the overall UI and the customer support, which are really great. The initial setup of Smartlead was pretty easy, and the onboarding was great, allowing us to start running campaigns in just a few hours. Review collected by and hosted on G2.com.

They can improve with full ai-native software Review collected by and hosted on G2.com.

I primarily use Smartlead for cold emails across different businesses. I'm really thankful that they helped me correct my domain setup in the system. The pre-warmed emails are definitely helpful and they saved me a lot of time, especially because I was behind on schedule. I love the changes that they're making on the website. Their support is amazing, and I really do love everything, including the whole system and the updates you're making online. Review collected by and hosted on G2.com.

I'm not the best at technology, so if they could have tutorials on the website, like, on how to use everything, that would be helpful. Review collected by and hosted on G2.com.

High deliverability and fast customer support. Easily integrates with various tools. It has top-notch API capabilities.I have all of my campaigns at one place and it is easily scalable Review collected by and hosted on G2.com.

The UI can be better but I've gotten used to it and I like it now Review collected by and hosted on G2.com.

I appreciate that the API in Smartlead is very good, allowing you to integrate it to fetch data and sync responses effectively. It's also easy to set up, which is a bonus. Review collected by and hosted on G2.com.

The email outreach database filters are not good, and the email outreach data is also not enough. It should also have the capability to write messages in outreach based on the Smartlead data if we use it. Review collected by and hosted on G2.com.

It makes it convenient to buy all the domains, emails and sending out the campaigns but that doesnt come without massive cons. Review collected by and hosted on G2.com.

Something happened to them within the last 2-3 months. The platform always has problems and customer service is non-existent. The Slack channel they have is a just a front for pretending to help and they'll just delete any negative comments about anything. Review collected by and hosted on G2.com.

Lightning-fast support resolved 10+ warmup failures across Google Workspace/InboxKit in minutes—manual enable + "Validate All" feature audits/fixes everything automatically. User-friendly dashboard, seamless integrations, endless features for high-volume campaigns. Daily powerhouse for agency scaling. Review collected by and hosted on G2.com.

Nothing major—initial bot triage is standard, but human handover is instant. Wish "Validate All" launched sooner, but proactive rollout shows they're ahead. Rock-solid for pros; no real gripes after heavy use. Review collected by and hosted on G2.com.

It's reliable, scales well, and deliverability has been consistently solid for us. Review collected by and hosted on G2.com.

The UI/UX can sometimes be clunky. it can feel cluttered and a few workflows take more clicks than they should. Review collected by and hosted on G2.com.