I love using Smartlead for email automation to create all my cold email campaigns. It solves the issue of not knowing how to start with super complex tools, making everything easy. I appreciate how easy it is to manage all the inboxes, allowing me to find and manage all prospects and leads efficiently. The smartest thing about Smartlead is its user interface; it's hands down the best I've seen out of any tool. It's super easy to utilize, not confusing at all, and the features are straightforward and not too complex, making it very easy for me to understand how to use them. Review collected by and hosted on G2.com.

Nothing, it's all perfect. Review collected by and hosted on G2.com.

Easy to set up with a super friendly UX. We were able to scale our outbound efforts very quickly, and support has been great throughout. Very nicely integrates with clay. Pricing is ok, as we find it does go up quickly if you have large volumes of the emails going out Review collected by and hosted on G2.com.

There’s no MCP connection to Claude. We’ve been using MCP across all our tools for dynamic reporting, but obviously that isn’t possible with Smartlead. Review collected by and hosted on G2.com.

Smartlead has improved quite a bit in terms of deliverability and automation. The ability to manage multiple inboxes and warm them up automatically is very useful. I also like how easy it is to scale campaigns without worrying too much about spam issues. The UI feels smoother now, and integrations have become more reliable. Review collected by and hosted on G2.com.

Pricing can still feel a bit high, especially for smaller teams or individuals just starting out. The UI, although improved, can sometimes feel slightly overwhelming for new users. More detailed onboarding or guided tutorials would make it easier to get started faster. Review collected by and hosted on G2.com.

Value for money is very good, and it lets me connect a lot of email addresses without any hassle.

The integrations are also a strong point, especially with tools like Clay, which work really well. Review collected by and hosted on G2.com.

It's built for pure automation, in a perfect world the manual step of a sequence would be a little more robust. Review collected by and hosted on G2.com.

I use Smartlead for managing email campaigns for multiple clients as part of my agency, and I really like using multiple mailboxes on each campaign and spreading the sending load across email accounts while matching Gmail and outlooks emails to prospect emails Review collected by and hosted on G2.com.

I find Smartlead too optimized for email agencies and not enough for SDR teams. The initial setup for an SDR team isn't that easy, and I had to improvise my own steps. Review collected by and hosted on G2.com.

SmartLead has a very clean UI, and it's relatively easy to set up/implement. The campaigns are fairly easy to start and then run, and overall organization is fine. I wouldn't write home about it, but it wasn't an issue for me to figure out how to use it fairly quickly. Review collected by and hosted on G2.com.

I came to Smartlead from Instantly, and there are a few things that hold me back from jumping on a plan.

1. It only opens to SmartProspect. I assume that their primary use is for prospecting/lead enrichment, but it's frustrating to not open to a dashboard or a neutral index page.

2. There is a serious lag in data reporting. It would take easily 30 minutes to over an hour for the reporting data to catch up with real time. With bounces, fine. With replies, that's an issue. I'm checking on my campaign several times a day, so it was easy to see the lag.

3. There's also a serious issue with reporting replies. OOO Reply indicates it's automated, not necessarily OOO. Additionally, any non-positive reply (whether automated or not) is reported as OOO. Of 3 replies, 1 was automated and 2 were not. However, because none of them were not positive, all were counted as OOO (which is untrue).

4. Customer support is a big deal-breaker for me. This is a tool that we have to implement across the company, and I want to know that there's a team I can trust behind it. When I brought up the OOO Reply concerns, the agent didn't understand what I was saying and then was dismissive of the issue. If this was a simple misunderstanding, I could understand it. But this was a larger reporting issue that's either a bug or a mis-step in reporting design. Review collected by and hosted on G2.com.

I use Smartlead for email blasts, and I appreciate that I can send emails to many people in one tap. I like the global analytics, as it lets me easily look at the general information of the totality of my campaigns. The initial setup is also pretty easy, I'd rate it a 9 out of 10. Review collected by and hosted on G2.com.

I'm only able to send 40 emails per day. Review collected by and hosted on G2.com.

Smartlead makes it easy to scale cold email properly. The biggest advantage is unlimited inboxes and automated warmup. I can connect multiple domains and inboxes, rotate them automatically, and run campaigns safely without worrying about burning domains.

The unified inbox is also very useful. I can manage replies across all inboxes in one place instead of logging into multiple accounts. Campaign setup is flexible, and automation works reliably.

It’s clearly built for people who understand cold email and want to scale. Review collected by and hosted on G2.com.

I don’t have any major complaints. It does what it’s supposed to do, and it’s been reliable for managing and scaling cold email. Most things work smoothly once set up properly. Review collected by and hosted on G2.com.

I really like that Smartlead lets us manage all our campaigns in one place, which makes things a lot easier. The warm-up feature is a big plus because it helps avoid the burning of domains and mailboxes, so we don't have to worry about that. Also, Smartlead is very easy to use, which is a major benefit. Review collected by and hosted on G2.com.

Well, I think it can get slightly cluttered at times. You know, reporting could be a little more detailed, especially for deeper campaign insights. Review collected by and hosted on G2.com.

New UX is getting better and better along with the features. Review collected by and hosted on G2.com.

Customer Service, having been one of the earliest users, I can tell you this has dropped over time. They also changed the support model to be different paid tiers which is fine, but not fair in some respects. Review collected by and hosted on G2.com.