I like the simple UI and how it is pretty easy to learn at first. The pricing isn't too bad either. The support chat could use some work but it's okay overall. Review collected by and hosted on G2.com.

I think the support can be slow at times, and sometimes there is bugs with the interface and such. This leads to lower performance and stuff slipping through the cracks occasionally. Review collected by and hosted on G2.com.

I use Smartlead for cold outreach, and it really simplifies things for me. I love how it handles the email warming up automatically and delivers emails without harming my domains. It's easy to use, and anyone can start with it, which is great. I also appreciate the option to set specific intervals between each email sent, as it just works right. Review collected by and hosted on G2.com.

I think the schedule part of the process is a little confusing. A little guidance to the user can be helpful. It's tricky to set the cadence time and frequency when sending emails to people outside of India, and we don't know the best time to send out emails. I used to handle this with another tool, and it would be great if Smartlead could include this feature. Review collected by and hosted on G2.com.

I always use Smartlead as my go-to sequencer. It's a really good middle ground, especially for deliverability. I love the great inbox rotation and deliverability-optimized email sequencing. It's super supportive, and Vaibhav and the team are really, really good. The tool is fantastic, and the initial setup was super easy. I love it, and I've been using it for years. Review collected by and hosted on G2.com.

I feel like Smartlead keeps adding all these unnecessary features for deliverability that don't actually make a big difference, rather than just improving the basics. I feel like Smartlead adds extra stuff that isn't needed. Other alternatives can be a bit easier to use and less cluttered, even though it's not as good for deliverability. Review collected by and hosted on G2.com.

Simple UI but UX always breaks. Really bad. Review collected by and hosted on G2.com.

I cannot access any of the 177 emails I have, either the password doesn't work or it doesn't recognize the user as a workspace user. Also, none of our domains are forwarding. Review collected by and hosted on G2.com.

I find using Smartlead's interface easy, which really helps with navigating through tasks. Deleting or duplicating campaigns is also straightforward. I like how easy it is to see the global analytics, and the lead auto-marking feature is also good enough for my needs. Review collected by and hosted on G2.com.

Duplicating the campaign or adding new custom fields can be a headache, sometimes I have to create all new campaigns and waste my time just because it is not able to create custom fields sometimes. Review collected by and hosted on G2.com.

Simplicity of the UI and having access to any API endpoint that we need to build functionality on top of smartlead. Review collected by and hosted on G2.com.

Master inbox can seem to be buggy at times. Review collected by and hosted on G2.com.

i focus on mail warmup and mail accounts integration. i find it very easy to set them up for the emails to be ready to the users. Review collected by and hosted on G2.com.

if there's an issue with the warmup, i was not notified. i needed to be notified by the team. Review collected by and hosted on G2.com.

I like Smartlead's delivery features, especially how it segments emails through different centers to ensure they have the best delivery and are opened. The sequencer tool is another highlight; it allows me to send emails to 2000 people via an unlimited number of inboxes automatically. The inbox warm-up feature is great too; it keeps my inboxes in good health. I appreciate the various customizations available when setting up email campaigns, and the ability to manage everything in one place with the unique unified inbox feature is convenient. Additionally, I find it impressive that Smartlead has better sequencing and open rates than some other tools. The setup process is relatively easy, and I find the tool quite straightforward. Review collected by and hosted on G2.com.

One area where I think Smartlead lacks is inconsistent open rates. I've noticed that the email open rate count is incorrect sometimes. If it could be more accurate, that would be great. I also wish there was a feature for open dates for every single inbox, so I know which inbox is working. Another feature that is missing is better ways to let me know which settings I need to apply to my domains so my performance is better. Also, the setup process is pretty straightforward, but connecting everything is difficult and takes me a day or more to connect 200 inboxes individually. I wish it had the feature to connect inboxes on its own, just by adding the credentials. Review collected by and hosted on G2.com.

It’s very quick and simple to build and run email campaigns. Results are easy to understand thanks to great analytics, and overall, the performance is stable and convenient. Review collected by and hosted on G2.com.

There are a few steps that are not completely intuitive and can be easy to miss when configuring a campaign, and webhook tests have never worked for me. Review collected by and hosted on G2.com.

The east to manage multiple client accounts in a single interface and the ability to also give them access to their own dashboard. Review collected by and hosted on G2.com.

Some integration of email inboxes are not very stable Review collected by and hosted on G2.com.