--- title: Smartflex Reviews meta_title: 'Smartflex Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how Smartflex works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 15 scale: '5' date_modified: '2026-07-17' parent_category: name: Utilities url: https://www.g2.com/categories/utilities --- # Smartflex Reviews **Vendor:** Open Intelligence **Category:** [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis) **Average Rating:** 4.8/5.0 **Total Reviews:** 15 ## About Smartflex Smartflex is Open’s all-in-one cloud-based Customer Information System (CIS) and billing platform for electric, gas, and water utilities. At its core it delivers powerful CIS capabilities complemented by integrated modules for Meter Data Management, Mobile Workforce Solutions and a Customer Self-Service Portal. This unified platform manages the entire customer lifecycle from meter reading and billing to customer service and collections while offering high configurability, AI-driven insights and seamless integration with digital channels. Always up to date through continuous SaaS delivery, Smartflex helps utilities improve efficiency, reduce costs and deliver exceptional customer experiences. ## Smartflex Pros & Cons **What users like:** - Users appreciate the **efficiency** of Smartflex, enabling faster execution and improved customer relationships through streamlined processes. (9 reviews) - Users commend the **ease of use** of SmartFlex, streamlining customer management and enhancing operational efficiency effortlessly. (5 reviews) - Users appreciate the **comprehensive management features** of SmartFlex, enhancing efficiency and improving customer relationships significantly. (5 reviews) - Users value the **productivity improvement** offered by Smartflex, enhancing efficiency and decision-making across business processes. (5 reviews) - Users appreciate the **efficiency and comprehensive management** that Open SmartFlex provides for seamless customer interactions. (5 reviews) - Versatility (5 reviews) - Flexibility (4 reviews) - Tracking Efficiency (4 reviews) - Easy Integrations (3 reviews) - Customization (2 reviews) **What users dislike:** - Users face **integration issues** with Smartflex, especially when synchronization with other tools fails, leading to significant confusion. (2 reviews) - Users frequently experience **performance issues** with Smartflex, leading to slowed operations and increased wait times for customers. (2 reviews) - Users find **Open SmartFlex's slow performance** frustrating, as it hinders efficient processing and increases customer wait times. (2 reviews) - Users find the **complex customer identification process** cumbersome and slow, which can detract from their overall experience. (1 reviews) - Users face a **lack of knowledge** due to insufficient training resources, making it challenging for beginners to learn Smartflex effectively. (1 reviews) - Maintenance Issues (1 reviews) - Steep Learning Curve (1 reviews) ## Smartflex Reviews ### 1. Open SmartFlex, an ally for utilities and telecommunications companies. **Rating:** 4.5/5.0 stars **Reviewed by:** Leandro M. | Analista, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Smartflex?** I am impressed by the robustness of this tool and the excellent functional and technical capabilities it offers; I admire the efficiency of its billing rules engine and the accuracy of the query methods. Open SmartFlex is yet another ally that helps simplify and streamline our work. Its flexibility, adaptability and scalability allowed us to include new products, such as Internet and IPTV services, while remaining autonomous. I also like how it integrates with other systems and exchanges information while maintaining integrity. **What do you dislike about Smartflex?** Sometimes Open SmartFlex is not automatically synchronized with other tools, which can generate a lot of confusion, for example in cases where the customer is up to date with his billing and calls to report a breakdown in his IPTV service, if Open SmartFlex has not been automatically synchronized with our incident management tool (GS and SMQR) and registers as not active due to non-payment of billing, the system itself does not allow any action to be taken, making it impossible to provide any assistance to the customer at that time; This, which can be annoying and cause impotence, is something that happens very sporadically and does not overshadow the excellent operation and performance of this tool. **What problems is Smartflex solving and how is that benefiting you?** Thanks to the implementation of OpenSmartFlex, we were able to consolidate better relationships with our customers, developed internal efficiencies to improve the quality of customer service, our operational process became more agile and we were able to provide customer service through different communication channels. This measure allowed us to promote better customer experiences and, therefore, greater customer satisfaction, which helped us to close new contracts and represented an increase in revenues for the company. ### 2. Comprehensive, scalable and intuitive management with Open SmartFlex **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph G. | Information Technology Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2023 **What do you like best about Smartflex?** Thanks to Open Smartflex, we have been able to improve our processes and make them more efficient by automating them. This has allowed us to make faster and more efficient decisions that lead to the development of the company. In addition, Open Smartflex has helped us to deal with new business areas that have emerged after the pandemic by allowing us to effectively manage non-bank financing for our customers in arrears with their services. **What do you dislike about Smartflex?** The tool rarely fails to synchronize with other applications to which it is connected, particularly there are situations in which batch processes are executed and depending on the size of the batch, some customer contracts do not execute the defined actions, having to execute them manually, which causes unnecessary reprocessing delays. **What problems is Smartflex solving and how is that benefiting you?** Currently, Open SmartFlex has been an excellent ally as it has allowed us to integrate all our technical and financial resources in a simplified, robust and scalable platform that optimizes our business processes with intelligent workflows that drive operational efficiency, improving our customer experience. ## Smartflex Discussions - [What is Open Smartflex used for?](https://www.g2.com/discussions/what-is-open-smartflex-used-for) - 1 comment - [View Smartflex pricing details and edition comparison](https://www.g2.com/products/smartflex/reviews?filters%5Bsentiment_snippet%5D=1954832&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+14%3A47%3A20+-0500&secure%5Bsession_id%5D=04b2177c-7cbe-4dd0-82c8-aeb62fce0136&secure%5Btoken%5D=2260f59ae00281c10d3a2a36ba32cdcdf501cc8c37f1802c79df83d89146c1f8&format=llm_user) ## Smartflex Features **Data Management** - Data Quality - Meter Data Management - Data Aggregation - Meter Data Management - Compliance - Meter Data Management **Operations** - ERP Functionality - Utilities' CIS - Customer Information Tracking - Utilities' CIS - Payment Customization - Utilities' CIS - Industry Adaptation - Utilities' CIS - Employee Training - Utilities' CIS - Progress Tracking - Cost Tracking - Asset Tracking - Electronic Payments **Assets Management** - Asset Quality Assurance - Meter Data Management - Smart Meter Deployment - Meter Data Management - Energy Resource Management - Meter Data Management **Customer Management** - Customer Service - Utilities' CIS - Social Media Integration - Utilities' CIS - CRM Functionality - Utilities' CIS - Third-Party Integrations **Additional Functionality** - Rate Management - Auditing - Workforce Management - For Natural Gas - Customer Database - Dispatch Management - Fixed Asset Management - Communication Management - Preventive Maintenance - Penalty/Cut-Off Processing - Configurable Workflow - Workflow Management - Alerts/Escalation - Equipment Maintenance - For Trash - Maintenance Management - Monitoring - Billing & Invoicing - Support Ticket Management - Customizable Reports - Generative AI - AI Copilot - Demand Forecasting - Asset Lifecycle Management - Inventory Management - Data Capture and Transfer - For Water - Self Service Portal - Incident Management - Data Visualization - Benchmarking - Expense Management - For Electricity - Mobile Access - Maintenance Scheduling - Historical Reporting - Scenario Planning - Compliance Management - Metered Billing - Database Support - Reporting & Statistics - Billing Rate Management - Work Order Management - Routing - Real-Time Reporting - Activity Dashboard ## Top Smartflex Alternatives - [Spacewell Energy](https://www.g2.com/products/spacewell-energy/reviews) - 4.4/5.0 (58 reviews) - [Oracle Utilities Customer Care and Billing Solutions](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews) - 4.6/5.0 (15 reviews) - [The PI System](https://www.g2.com/products/the-pi-system/reviews) - 4.6/5.0 (19 reviews)