Training and getting started was seamless. I have had excellent support when I've had issues. Appreciate that I can develop so many programs under our account. Review collected by and hosted on G2.com.

I do not like that if I provide access to a team member that they can see all programs. It would be more effective for me to be able to share only what they need as we have confidential information that I don't want everyone on our team to have access to. Review collected by and hosted on G2.com.

SmarterSelect is very good at managing our scholarship program. The applications are easily customizable and three is a lot of opportunities to make the applications our own. The software is affordable as well. Review collected by and hosted on G2.com.

While the actual software of SmarterSelect is very useful, it can be difficult to get in touch with their team. There is not a direct phone number that you can call but users instead must chat with support and potentially set up a Zoom call. It would be nice to have a direct contact to call with questions/concerns. Review collected by and hosted on G2.com.

I like the ability to construct a complex application or copy an application from the vast library. I also like the software's ability to tabulate evaluation data. Review collected by and hosted on G2.com.

The product is not as user-friendly as I would like. To build a 4 question application, I spent over 6 hours learning how to do it, and it still wasn't exactly what I wanted. Review collected by and hosted on G2.com.

The thing I like best is how responsive the support desk is. I've had several questions throughout the application and evaluation cycle, and each time I submit one they answer within 0.5 business days. Review collected by and hosted on G2.com.

It does not have all of the bells and whistles of some application platforms. But for my purposes, that is actually a benefit. It is not as complex, and we do not need a ton of different features. Review collected by and hosted on G2.com.

User-friendly; offers more than dropbox which we were using for past programs Review collected by and hosted on G2.com.

would like to be able to clean up past applications and past evaluator groups; would like to be able to edit parts of the application without sending in a support ticket Review collected by and hosted on G2.com.

SmarterSelect helped us to streamline our program admissions, making it easier to build in logic, evaluate and assign applicants, and collect data that helps us run our programs. Review collected by and hosted on G2.com.

There are some quirks to building the application - like being unable to make copies of program applications if there is a logo/image uploaded. It can also be challening to figure out how to set up a reviewing system with multiple evaluators. Review collected by and hosted on G2.com.

It is super easy to use & the customer service is great! If you have an issue and need support they respond super quickly & will make a virtual appt with you very quickly. Review collected by and hosted on G2.com.

I am still figuring out to handle a large volume of applications on a rolling deadline but I did go to an open question & answer and they gave me some ideas on how to handle it. Review collected by and hosted on G2.com.

I like that they offer instant live help when I have a question. It is very helpful in keeping me on track when I realize I don't know how to complete something. Review collected by and hosted on G2.com.

SmarterSelect is really difficult to learn to start off with. It is not intuitive and requires a lot of clicks and searching to find something that should be pretty easy to do. Once you learn it once though, it's usually easy to remember since you have to use the functions so frequently. Review collected by and hosted on G2.com.

I like that SmarterSelect has a strong support team. My issues are almost always resolved within one hour. I also like how SmarterSelect has an easy to use and update Common App. Review collected by and hosted on G2.com.

I don't like how deep you have to click to be able to edit a form question. I find it takes a long time to be able to edit a question. I would like to be able to edit the questions easier. Review collected by and hosted on G2.com.

Excellent customer support! Good way to receive and organise applications. Review collected by and hosted on G2.com.

It's not always intuitive. Sometimes you have to click through a bunch of options before being able to make the changes that you want to make. Review collected by and hosted on G2.com.