1. [Home](https://www.g2.com/) 2. ... 3. [Grant Management Software](https://www.g2.com/categories/grant-management) 4. [SmarterSelect](https://www.g2.com/products/smarterselect/reviews) 5. [SmarterSelect Claims vs Evidence](https://www.g2.com/products/smarterselect/claims-vs-evidence) # SmarterSelect Claims vs Evidence G2 compares SmarterSelect marketing claims from the sources linked below with real user reviews, then assesses how strongly the review evidence supports each claim. Last updated Oct 5, 2026 ## Claim: “The majority of clients find our service so easy to use that they create their own programs and applications following our training session.” Mixed support from reviews. Reviewers commonly describe the platform as easy to use and report creating or building multiple programs and applications, though the reviews do not establish that a majority did so following a training session. Other reviewers mention a learning curve or needing webinars to remember how to perform tasks, making the evidence mixed. - “Once we committed to purchasing the...” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/10943649) - “we worked with the experts at SmarterSelect to build a robust scholarship application process incorporating 95 unique scholarship programs through one common application.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/10057828) - “We were able to create and prepare 24 scholarship applications in a matter of days” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/10865708) - “Sometimes the system is not as intuitive and I need to constantly refer back to webinars to remember how to get/do a certain thing.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/11250277) Source: [https://www.smarterselect.com/pricing](https://www.smarterselect.com/pricing) ## Claim: “Streamline how you choose the best candidates for your scholarship, grant, and award programs.” Supported by reviews. Most reviewers describe the platform as making application organization, evaluation, filtering, and allocation more streamlined and efficient, though one reviewer reports difficulty with blind reviewing and automation. - “Smarter Select has definitely made our allocation process easier.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/11250277) - “The best thing is that the evaluation process is integrated right into the grant.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/11250277) - “From collecting applications to facilitating evaluations, everything is streamlined and easy to navigate.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/11081642) - “It's not incredibly user friendly for blind reviewing or automation.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/10783293) Source: [https://www.smarterselect.com/pricing](https://www.smarterselect.com/pricing) ## Claim: “Go live in less than 24 hours.” Mixed support from reviews. Some reviewers describe setup and implementation as easy, supporting a quick launch, while another says preparation took a matter of days. The reviews therefore do not consistently support the specific less-than-24-hour timeframe. - “I like how versatile it is and how easy it was to set up” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/11105711) - “It is extremely easy to implement and use for many different purposes.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/10062085) - “We were able to create and prepare 24 scholarship applications in a matter of days to be ready for the scholarship application season.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/10865708) Source: [https://www.smarterselect.com/pricing](https://www.smarterselect.com/pricing) ## Claim: “On-line live chat is available to our Enhance and Enterprise customers during Support hours.” Supported by reviews. Relevant reviewers report responsive assistance through online chat and immediate help when contacting chat during business hours, consistent with the claim's stated support-hour availability. - “customer support was highly responsive to questions or issues through the chat” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/10057828) - “The chat feature allows me to get immediate assistance with issues as they arise as long as I contact them during their M-F business hours.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/10411020) Source: [https://www.smarterselect.com/pricing](https://www.smarterselect.com/pricing) ## Claim: “If Sally can't find your answer, then our Enhance and Enterprise customers can request a live chat during Support hours.” Supported by reviews. Relevant reviewers report receiving immediate assistance through the chat during business hours, with another describing responsive chat support and escalation to Zoom. The reviews support the live-chat-during-support-hours aspect, though they do not independently specify the customers’ plan tiers. - “The chat feature allows me to get immediate assistance with issues as they arise as long as I contact them during their M-F business hours.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/10411020) - “customer support was highly responsive to questions or issues through the chat and would gladly hop on a Zoom call if necessary.” [Read Full Review](https://www.g2.com/products/smarterselect/reviews/10057828) Source: [https://www.smarterselect.com/pricing](https://www.smarterselect.com/pricing)