[ SmartCu... Reviews ](https://www.g2.com/products/smartcustomer/reviews) [ SmartCu... Reviews ](https://www.g2.com/products/smartcustomer/reviews) # SmartCustomer Features ##### ## Consumer Intelligence (3) Customer Feedback Provides a forum for customers to give feedback and data storage for company analysis. Competitive Intelligence Allows users to get real-time information on competitors performance and reputation. Sentiment Analysis Gives users greater visibility into the how feel and respond to reputation gaining tactics. Show More ##### ## Reporting (2) Revenue Reporting Provides tools with enhanced filtering and correlation between revenue and reputation. Dashboard Provides a centralized hub and management tools for all data points related to online reputation. Show More ##### ## Media Monitoring (2) Social Media Management Helps manage social messaging and measures the full impact of social campaigns. Digital Media Monitoring Helps manage ad messaging and measures the full impact of digital advertising campaigns. Show More ##### ## In-House Management (2) Employee Performance Gives visibility into employee performance and each individual's impact on reputation initiatives. Team Workflow Helps establish a workflow that allows team members to communicate effectively and collaboratively. Show More ##### ## Collection (5) Authentication Provide multiple methods of user authentication such as social media accounts. Review Forms Generate review forms and questionnaires to gather feedback from users. Personalization Ability to personalize review forms and questionnaires based on user type. Engagement Allow users to share, like/dislike, and comment on reviews. Community Q&A Consumers can ask questions about products and request feedback from peers. Show More ##### ## Moderation (3) Reviewer Validation Checks to ensure the reviewers are real people who used the products. Response Types Evaluate consumer feedback to ensure that it's authentic and relevant. Legal Agreements Define and implement terms and conditions for privacy, copyright, or intellectual property. Show More ##### ## Use Cases (3) E-commerce Reviews can be collected directly from e-commerce platforms or online stores. Retail Reviews can be distributed across multiple channels (online, in store, etc.). Customer Service Allow consumers to provide feedback while interacting with customer service representatives. Show More ##### ## Administration (5) Incentives Provide incentives for reviewers, such as coupons and gift cards. Syndication Manage syndication to distribute reviews across multiple channels. Insights Analyze data points such as page views, average rating, or consumer sentiment. Content Support multiple types of user generated content such as text, video, or photos. Sampling Manage product samples used for promotional purposes. Show More ##### ## Display Options (4) Badges Generate multiple types of badges based on user ratings. Widgets Create reviews widgets that can be embedded on websites and online stores. Integration & APIs Provide APIs or direct integration with e-commerce software and website builders. Marketing Manage marketing campaigns, as well as SEO, SERP, and A/B testing. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Agentic AI - Online Reputation Management (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Review Management (2) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ## Top-Rated Alternatives [ ![Trustpilot](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") Trustpilot 3.4/5(260) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(649) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcustomer/competitors/alternatives) SmartCustomer Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Product Avatar Image") Trustpilot 3.4/5(260) [ Compare Now ](https://www.g2.com/compare/smartcustomer-vs-trustpilot) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6c23a40ae3474032fad719a5ba2cdddf/shopper-approved.png "Product Avatar Image") Shopper Approved 4.7/5(237) [ Compare Now ](https://www.g2.com/compare/shopper-approved-vs-smartcustomer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0cd1b70034667ce9659a6bd9ca996a4/reviews-io.png "Product Avatar Image") Reviews.io 4.8/5(649) [ Compare Now ](https://www.g2.com/compare/reviews-io-vs-smartcustomer) ##### Categories on G2 [ Online Reputation Management ](https://www.g2.com/categories/online-reputation-management)[ Review Management ](https://www.g2.com/categories/review-management-software) ##### Explore More [ What platform integrates PDF editing with cloud storage systems? ](https://www.g2.com/discussions/what-platform-integrates-pdf-editing-with-cloud-storage-systems)[ User-friendly AR software for my new business ](https://www.g2.com/discussions/user-friendly-ar-software-for-new-businesses)[ Best software for monitoring cloud data access ](https://www.g2.com/discussions/what-are-the-best-software-for-monitoring-cloud-data-access) [ Leading account-based orchestration services for large enterprises ](https://www.g2.com/discussions/leading-account-based-orchestration-services-for-large-enterprises)[ What log analysis software integrates with cloud monitoring systems? ](https://www.g2.com/discussions/what-log-analysis-software-integrates-with-cloud-monitoring-systems)[ Pros and Cons Details ](https://www.g2.com/products/smartcustomer/reviews?qs=pros-and-cons) Show More [ What platform integrates PDF editing with cloud storage systems? ](https://www.g2.com/discussions/what-platform-integrates-pdf-editing-with-cloud-storage-systems)[ User-friendly AR software for my new business ](https://www.g2.com/discussions/user-friendly-ar-software-for-new-businesses)[ Best software for monitoring cloud data access ](https://www.g2.com/discussions/what-are-the-best-software-for-monitoring-cloud-data-access) [ Leading account-based orchestration services for large enterprises ](https://www.g2.com/discussions/leading-account-based-orchestration-services-for-large-enterprises)[ What log analysis software integrates with cloud monitoring systems? ](https://www.g2.com/discussions/what-log-analysis-software-integrates-with-cloud-monitoring-systems)[ Pros and Cons Details ](https://www.g2.com/products/smartcustomer/reviews?qs=pros-and-cons)