Sergiy T.
ST
Sergiy T.
Lead Application Developer
Small-Business (50 or fewer emp.)
"Easy to start option to get reviews"
4/5
What do you like best about SmartCustomer?

Applicable to whole site or company or specific products. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

Too many limitations in the free option. The first paid option is expensive for a small business. I did not see significant traffic coming to the reviews page. Review collected by and hosted on G2.com.

Holger N.
HN
Holger N.
F
Small-Business (50 or fewer emp.)
"Easy to use tool"
4/5
What do you like best about SmartCustomer?

intuitive interface, great support, easy integration into shopify Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

Amazon and ebay reviews cannot be imported Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"One Stop Shop for Managing Online Image"
4.5/5
What do you like best about SmartCustomer?

Very user friendly interface, and their support team is great. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

It's hard to find anything I dislike about Sitejabber. It's efficient and easy to use. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"good company very professional team"
3.5/5
What do you like best about SmartCustomer?

the customer service is very high, they are quick to solve issues. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

the platform should be more user friendly Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Loved IT!"
5/5
What do you like best about SmartCustomer?

I like the way it reviews and shows how people are liking something! Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

Nothing that I dislike, Everything is great Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Good for new companies but more options needed for brands"
4/5
What do you like best about SmartCustomer?

Simple setup and clean interface. It shows up on google most often Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

lack of options to integrate and build a one stop shop style for reviews for our customers. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Title"
3.5/5
What do you like best about SmartCustomer?

Customer verified reviews. Ability to post comments. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

Not well known enough. Not sure what else to say. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Good Option For Reviews"
4/5
What do you like best about SmartCustomer?

They do a good job getting reviews. The email reminders do a good job of pushing people to leave a review. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

It doesn't link into Google. I wish it would bring the reviews I get on site jabber to Google my business Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Great Review Builder"
4.5/5
What do you like best about SmartCustomer?

Sitejabber has a great dashboard, even for the lowest price point. It helped us build much-needed reviews for our business. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

The only problem we ever had with Sitejabber was replying to our reviews. However, we talked to our site jabber rep and they assisted quickly and we were finally able to reply to our reviews. Review collected by and hosted on G2.com.

Verified User in Farming
AF
Verified User in Farming
Small-Business (50 or fewer emp.)
"Mixed experience. Good overall. Wish there were more features and support from Customer Care"
4.5/5
What do you like best about SmartCustomer?

The platform and its accessibility and ease of use. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

Customer service contact options and the single sided bias for reviewers. Review collected by and hosted on G2.com.