I've used sitejabber for my website business for many years. They don't spam or harass me to pay for basic review functionality unlike many of the other review sites. I've never had a problem with fake reviews with them. I'm able to easily respond to reviews and use review summary/excerpt widgets on my website. The review summaries also appear in google searches of my business profile which is great. Review collected by and hosted on G2.com.

Not many downsides to using sitejabber. Their javascript for displaying reviews on my websites might slow down my page loading time a little bit but it doesn't seem too bad. Review collected by and hosted on G2.com.

Most of the most valuable experience you get with Sitejabber is regular feedback and an opportunity to makethings work better before you lose lots of customers. Moreover it's a great tool for a competitor spying) Even before business/ product launch you can see what people like or dislike what they really need. Review collected by and hosted on G2.com.

It's not something that disappoints, but you have to give additional promotions to get customers' reviews, and fake comments happen. Review collected by and hosted on G2.com.

Sitejabber is a simple, user-friendly platform to collect reviews for your business. I was particularly impressed when they not only responded promptly to my request to remove a defunct company's review page that had a similar name to my company, but they actually did take down that company's profile page after reviewing it. They've converted me for life. Review collected by and hosted on G2.com.

I've never had any bad experiences with them, although I've also never had to go through a dispute process, so I don't know how it works. Review collected by and hosted on G2.com.

The online space can be scary...hard to know who to trust. That's why I like being able to share a link to Sitejabber with my customers ... so they can easily review my services on a trusted platform. Review collected by and hosted on G2.com.

I can't think of anything that I don't like about it. It seems to work seamlessly and I haven't had any trouble. Review collected by and hosted on G2.com.

I'm a huge fan - I moved our review business to Sitejabber and am now seeing significantly more reviews than ever before. They have a strong stable of widgets for our websites, their servicing team is responsive, and the functionality to build reviews on ALL secondary review sites is a huge benefit that I don't see anyone else in the space offering. Review collected by and hosted on G2.com.

Sitejabber has lower consumer brand awareness in the space relative to some competitors, but to me the enhanced functionality they provide significantly outweighs this. Review collected by and hosted on G2.com.

They have to take me in the right direction in my business. I wish this website would spread like wildfire. Stick to your original 'purposes' & 'objectives' & please try not to become over-commercialized. I like this site as it's easy to navigate, use, and post. Who knew writing reviews would make you feel so much better! Sitejabber is a fantastic application that connects buyers, observers, and sellers to see a product.

Thank you, Sitejabber Consumers Review collected by and hosted on G2.com.

How do you decide which review is relevant? Lots of reviews are outdated. Lots of reviews are outdated. In the middle of writing a review and your site refreshed, and I lost all that typing. Review collected by and hosted on G2.com.

Reviews for SiteJabber come up highly on Google searches when people are looking for reviews for your business. Review collected by and hosted on G2.com.

As a small business using their free plan, I tend to get more negative reviews at SiteJabber than I do using other review sites. I think the name "Jabber" in their name might contribute to this and people who have bad experiences tend to search out review sites more than people who have had postitive experiences.

From an admin point of view I find their back end a bit clunky and not as intuitive as it could be. For example when I get a review left for me, I usually have to click around 5 different links to figure out where to leave a response to the review.

Another very important problem I have had with them is when I have unbiasly directed people to leave a review for me on SiteJabber most of the time people I'm told by the person they had problems trying to set up an account to leave a review there and they bail. So that is a huge reason I don't try to use their site more. Review collected by and hosted on G2.com.

the display widget on the front page of the site is integral and easy for customers to access Review collected by and hosted on G2.com.

it can be stressful for a business owner to deal with unwarranted or false negative reviews on your site. i wish jabber could do more to shed these but i under stand the limitations they face. Review collected by and hosted on G2.com.

Ease of use for business owner and customers. Review collected by and hosted on G2.com.

I do not have any criticism of Sitejabber. Review collected by and hosted on G2.com.

I like the simplicity of being able to use the site. Everything is pretty straightforward and you can see what you are looking for easily whether you are the business or whether you are the person reviewing the busineses. Review collected by and hosted on G2.com.

I wouldn't say there's anything I dislike. I have never tried to contact sitejabber by phone or email for an issue because I have never had an issue, but I can only speak to other websites where I have had issues and filled out a contact form or emailed where it took a few days when it was an urgent matter and I needed an answer sooner. I would say that is the biggest thing with all websites, not just review websites, to communicatedwell, efficiently, and fast with users on issues. I also think every company in general should do everything they can do improve the simplicity of using the website for all users all around. Review collected by and hosted on G2.com.