SI

Sharif I.

Small-Business (50 or fewer emp.)

5/13/2023

"Your Go-To Source for Honest Business Reviews"

5/5

What do you like best about SmartCustomer?

Sitejabber is an excellent website that helps consumers make informed decisions about the businesses they interact with. It's a user-friendly platform where people can share their experiences and opinions about companies. Sitejabber's review system is fair, transparent, and easy to use. They verify all reviews to ensure that they're genuine and unbiased.

Sitejabber also provides a unique feature that allows users to report scams and fraudulent activity. This feature is incredibly helpful for anyone who wants to avoid falling victim to online scams. Moreover, Sitejabber's customer service team is responsive and helpful, making it easier for users to address any issues they may encounter.

Overall, Sitejabber is a highly valuable resource for anyone looking to make informed decisions about the businesses they interact with. It's an easy-to-use platform with a fair review system, a scam reporting feature, and a helpful customer service team. I would highly recommend Sitejabber to anyone who wants to ensure they're dealing with trustworthy businesses. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

- Limited range of reviews: Sitejabber has a smaller user base than some other review sites, so it may not have as many reviews for some businesses as other platforms.

- Incomplete information: Some reviews on Sitejabber may lack detailed information about the reviewer's experience, making it challenging to determine the credibility of the review.

- Incentivized reviews: Like other review sites, Sitejabber allows businesses to offer incentives to customers who leave reviews. This can sometimes lead to biased or fake reviews, so it's essential to take these reviews with a grain of salt.

Despite these drawbacks, Sitejabber is still a valuable resource for consumers looking for honest, unbiased reviews of businesses.

It's important to keep in mind that no review site is perfect, and it's always a good idea to cross-check reviews across multiple platforms to get a well-rounded understanding of a business's reputation. Review collected by and hosted on G2.com.

What problems is SmartCustomer solving and how is that benefiting you?

Sitejabber is solving several problems related to online reviews and business transparency, which benefits everyone involved. Here are some of the key problems Sitejabber is addressing:

Lack of transparency: In the past, businesses could be opaque about their practices, making it challenging for consumers to know what to expect. Sitejabber promotes transparency by allowing customers to share their experiences and provide feedback on businesses, which helps to hold them accountable.

Fraudulent reviews: Fake reviews can be a significant problem on other review sites, making it difficult for consumers to trust the reviews they read. Sitejabber employs a verification process to ensure that all reviews are genuine, which helps to prevent fraud and promote authenticity.

Scams and fraudulent activity: Sitejabber allows users to report scams and fraudulent activity, which can help to protect other consumers from falling victim to similar scams. This feature promotes safety and helps to create a more secure online marketplace.

By addressing these problems, Sitejabber is benefiting everyone involved in the online business ecosystem. Consumers can make more informed decisions about the businesses they interact with, and businesses have a platform to build trust and accountability with their customers. Additionally, Sitejabber's transparency and authenticity promote a more fair and trustworthy online marketplace, benefiting everyone who participates. Review collected by and hosted on G2.com.

AA

Verified User in Automotive

Small-Business (50 or fewer emp.)

2/20/2024

"Best review company. Best value, best technology, best customer service"

5/5

What do you like best about SmartCustomer?

They have the easiest to use technology, most cost effective, and great customer service. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

I haven't come across any downsides. I think they are perfect. Review collected by and hosted on G2.com.

AE

Verified User in Events Services

Small-Business (50 or fewer emp.)

1/6/2022

"Confusing star-rating and frustrating review process"

0.5/5

What do you like best about SmartCustomer?

The SEO ranking of the site. When people Google reviews for our product, this site is high on the list. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

Our star-rating never seems to move, no matter how many 5-stars we get. But a low-rating immediately drops it. The dispute system is also frustrating because there's no recourse if the person "verifies" their rating. We have people leaving untrue reviews that we are stuck with. Review collected by and hosted on G2.com.

UE

Verified User in E-Learning

Mid-Market (51-1000 emp.)

7/27/2023

"Great Sitejabber Experience - Highly Recommend"

5/5

What do you like best about SmartCustomer?

Sitejabber helped us gather thousands of reviews in a very short amount of time -- and all, of course, are authentic and genuine reviews. The support and product teams are excellent (they actually listen & implement many of our recommendations), and the SEO for Sitejabber is very good, too. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

Don't dislike anything about Sitejabber at this point, and we've been using them for over a year. Review collected by and hosted on G2.com.

MB

Marina B.

Senior Marketing Specialist

Mid-Market (51-1000 emp.)

7/27/2023

"Sitejabber is great!"

5/5

What do you like best about SmartCustomer?

Sitejabber helped our site gain lots of great reviews quickly and authentically Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

I was provided a small gift card for my honest and authentic review. Views expressed are my own. Review collected by and hosted on G2.com.

SM

Sonia M.

Trainer cum Team lead in Payments

Mid-Market (51-1000 emp.)

1/23/2022

"Useful review site"

5/5

What do you like best about SmartCustomer?

The reviews which gets posted in SJ are really genuine. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

Some reviews are not getting posted even after validation. Review collected by and hosted on G2.com.

SF

Stephanie F.

CFO

Small-Business (50 or fewer emp.)

1/27/2023

"Great company!"

5/5

What do you like best about SmartCustomer?

I like the employees that I have talked to and worked with. And I love their review distribution feature Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

Nothing except I would love more options to distribute the reviews. Review collected by and hosted on G2.com.

AC

America C.

Senior Director Marketing Strategy

Enterprise (> 1000 emp.)

6/27/2022

"Sitejabber helps us grow as a company"

4.5/5

What do you like best about SmartCustomer?

It has many functions and tools, the one that I liked the most is the option that the program gives us to show our reviews on different portals. As our website, social networks, web portals, in the sale of our products and more. The fact that it is associated with Google review is perfect to be able to position our website at the top of the search engine. It also allows you to track participants, being able to ask them for reviews and have access to their performance and participation. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

You should be able to send the review request to customers on more than one occasion. Our customers buy our products on a regular basis, so we would like them to allow us a review for every purchase they make. You should report dissatisfied customers before they write reviews to avoid bad ratings, instead of charging for removing the bad review. I would also like to see an anti-scam system, to avoid fraud with negative reviews, which overshadow the positive ones. Review collected by and hosted on G2.com.

Recommendations to others considering SmartCustomer:

We recommend this software without hesitation, as we have seen the growth of our brand, not only in our sales, but in the recognition of our customers on social networks and all over the web. Sitejabber is ideal for those companies that start or want to strengthen their brand on the web and get more customers and more profit. This new way we are using this software, to do referral and review marketing, is allowing us to achieve many more sales per month, achieve a good online reputation and create that customers have much more confidence in our products. Review collected by and hosted on G2.com.

What problems is SmartCustomer solving and how is that benefiting you?

This is the program we use to take control of our online reputation, as it allows us to get positive reviews from our brand advocates and to contact customers who are not so satisfied with our product, in order to improve it and avoid bad reviews. It facilitates the follow-up of the participants and the request of new reviews, in order to always have positive reviews. This software is a partner of Google review, which allows us to achieve a better SEO and with the score, position us in the top positions of the search engine. It allows to show the reviews on different websites, such as social networks, website, shopping pages and much more. Review collected by and hosted on G2.com.

CL

Clinton L.

General Manager

Small-Business (50 or fewer emp.)

1/28/2022

"Great site to collect reviews without the dodgy tactics some of their competitors employ"

5/5

What do you like best about SmartCustomer?

Sitejabber has provided us with a place where we can confidently collect reviews from our customers while not dealing with the ethically questionable practices that some other review sites employ. We know our potential customers will trust what they read on Sitejabber. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

There are no issues with the service provided by Sitejabber. Many of the features that Sitejabber's competitors offer that Sitejabber does not are well out of our budget so Sitejabber lacking some of those is irrelevant to us. Review collected by and hosted on G2.com.

SP

Sweet Victory P.

Managing Director, Company owner

Small-Business (50 or fewer emp.)

11/29/2021

"Easy to implement"

5/5

What do you like best about SmartCustomer?

Very useful for social proof and building trust with customers. I love that we can implement customer reviews directly from a customer account and the tab direct on our landing page. Review collected by and hosted on G2.com.

What do you dislike about SmartCustomer?

We are using the free service at this moment in time to free up funds to help with business growth; we would love to have more features on the free package, e.g., the ability to match our branding colours for the review widget. There is a slight delay between a review being submitted and being able to view it live on the site, but that's just us being impatient and eager to view the whole review Review collected by and hosted on G2.com.

Recommendations to others considering SmartCustomer:

Recommended service to use after testing many available site jabber is easy to set up, easy to use and even the free service gives you what you need to get going. Very valueable. Review collected by and hosted on G2.com.

What problems is SmartCustomer solving and how is that benefiting you?

Customers can share what they think of our service, and our business profile with site jabber also serves as a much-needed backlink that is valuable for any business. Review collected by and hosted on G2.com.