--- title: SmartCustomer Reviews meta\_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### SmartCustomer Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SmartCustomer ##### 1. Automation Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 2. Centralized Management Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 3. Content Creation Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 4. Customer Support Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 5. Ease of Use Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ### Top Cons or Disadvantages of SmartCustomer ##### 1. Limited Features Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 2. Poor Customer Support Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 3. Small Business Limitations Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ## Top-Rated Alternatives [ ![Trustpilot](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") Trustpilot 3.4/5(262) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcustomer/competitors/alternatives) ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") CR Verified User in Real Estate Small-Business (50 or fewer emp.) 10/11/2021 "Great review online presence" 5/5 What do you like best about SmartCustomer? The interface of the back end, the design of front end. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? There's nothing I found that I dislike yet Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Read reviews but always make your own sound decisions Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? It brings me more customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 10/8/2021 "Confusing value proposition and lack features competitors have" 2.5/5 What do you like best about SmartCustomer? It was very easy to use and when I contacted support they were helpful. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Reviews that you don't own on your own platform and missing Google Shopping intergration. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Trusted reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 4/26/2021 "Works well!" 5/5 What do you like best about SmartCustomer? Very easy to get started, and nearly all the reviews we've solicited using Sitejabber have been positive. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? It's never fun reading negative reviews, but we're learning a lot about where we're falling short for customers which, in the end, is a good thing. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We're able to balance out any critical reviews with positive ones. It has also been great for identifying areas in which we need to improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 7/6/2021 "Love the platform" 5/5 What do you like best about SmartCustomer? It's fairly simple to set up, and once you get going, there's not much else you need to do. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I can't think of anything I particularly dislike. The dashboard was a bit confusing for me at first but now that I know my way around it the layout makes sense. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We're getting way more reviews than we did with our previous review platform. Quantity matters. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/11/2021 "Exceptional service!" 5/5 What do you like best about SmartCustomer? Traci and Colleen have been so helpful from Day 1! If I have any questions or want some advice, they are there to help. Fantastic. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? No improvements to suggest at this time. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? It's an easy way for our audience to see what our clients say about us Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") UW Verified User in Writing and Editing Mid-Market (51-1000 emp.) 1/11/2019 "Difficult to maintain" 1.5/5 What do you like best about SmartCustomer? The support staff are very nice. The ability to dispute invalid reviews (ie: People who cannot prove they have used the service) Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? The way ratings are calculated 25% the past 30 days, 25% the past year, 50% all time. If you don't succeed in getting a review in any given 30 days, you are automatically given a 3-star. This makes it very difficult for businesses with a small clientele to maintain their rating and undoes the good work they've already done. You can only request a review from a particular email address once. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Consider whether or not you have enough clients to be able to obtain at least one review per month. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Improving our review ratings Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite RJ Roshonda J. Owner Small-Business (50 or fewer emp.) 6/24/2019 "Beneficial tool" 4.5/5 What do you like best about SmartCustomer? Easy access for customers on my website. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Too expensive to go to the next level. Unfair to smaller businesses. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: None Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Solving the issue of credibility for products which are lesser known. Review collected by and hosted on G2.com. 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