--- title: SmartCustomer Reviews meta_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 77 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SmartCustomer Reviews **Vendor:** SmartCustomer **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 77 ## About SmartCustomer SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. ## SmartCustomer Pros & Cons **What users like:** - Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. (1 reviews) - Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. (1 reviews) - Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. (1 reviews) - Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. (1 reviews) - Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. (1 reviews) - Users value Sitejabber for its **exceptional customer support** and effective strategies that enhance online reputation management. (1 reviews) - Efficiency (1 reviews) - Users commend Sitejabber for its **outstanding customer support** , which significantly enhances online reputation management and engagement. (1 reviews) - Implementation Ease (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. (1 reviews) - Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. (1 reviews) - Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. (1 reviews) ## SmartCustomer Reviews ### 1. Good site, but small amount of reviews comparing for example with Trustpilot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about SmartCustomer?** Very friendly site, little competition from companies similar to ours **What do you dislike about SmartCustomer?** A small number of reviews, compared to Trustpilot, much smaller **What problems is SmartCustomer solving and how is that benefiting you?** It is definitely another place for review and confidence building. If it had a convenient widget, it could be connected to the website. Trustpilot gives you such opportunities only for money. ### 2. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about SmartCustomer?** That it's easy to use, it's very easy to reply to customers. **What do you dislike about SmartCustomer?** We do not like that we do not have the option to delete our review page. It's another page to monitor and sometimes we do not have the resources to monitor several different review sites. **Recommendations to others considering SmartCustomer:** This might be a good review site if you're a small company that doesn't have many reviews or a website where reviews are not set up yet. It's easy to use and to reply back to customers. **What problems is SmartCustomer solving and how is that benefiting you?** None. ### 3. Research Business Reviews Before Buying **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about SmartCustomer?** I like the categorization Sitejabber have made to search and read the review about the products. **What do you dislike about SmartCustomer?** Sitejabber is a platform to research business reviews, so I'm not too fond of categories like relationships and dating. **What problems is SmartCustomer solving and how is that benefiting you?** I can read the reviews of software and other SaaS products before buying or being scammed. ### 4. Increased trust and more sales **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick D. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2021 **What do you like best about SmartCustomer?** Sitejabber allows our customers to leave honest feedback about their experiences. **What do you dislike about SmartCustomer?** Since customers are not verified, anyone can post a review -- even if they are not customers (or worse, they are competitors). And some of the things that they post are just not true. **What problems is SmartCustomer solving and how is that benefiting you?** It increases trust among potential customers and has brought us more business. ### 5. SiteJabber is a game-changer for your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Nebojsa T. | Writer/Marketer at goLance Inc **Reviewed Date:** May 17, 2021 **What do you like best about SmartCustomer?** I use SiteJabber as both an individual and business user, as a representative of my company. Personally, I like to see how I progress as a reliable reviewer, and how many views I get per review. From a business perspective, we are grateful that SiteJabber team always has the time for us. It's hard to talk about what you like without comparing SiteJabber to its main competitor. I'd just say, SiteJabber is all that its main competitor is not. **What do you dislike about SmartCustomer?** Sharing reviews on social media is a big deal. I'd appreciate it if the SiteJabber team invest some time and resources in making reviews more visually appealing once they're shared on social media. For example, to be able to select which parts of reviews are presented. Also, I don't like when people are allowed to leave only a few words. Ah, one more thing, we should be able to share "Reason why I choose this business." That would be super important for our business. Right now, that's a line, only I as a user can see. **What problems is SmartCustomer solving and how is that benefiting you?** Negative reviews. We appreciate constructive criticism, but some reviews have the sole purpose of damaging our reputation. This is where SiteJabber really helps a lot. We are looking for a win-win solution. Reviews should be trustworthy, but also honest with no hidden agenda. SiteJabber gives us time to contact reviewers, so we can resolve the issues. ### 6. Great tool for generating feedback and referral **Rating:** 5.0/5.0 stars **Reviewed by:** Roushan K. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about SmartCustomer?** Dashboard and its algorithm to verify the reviews and comment. **What do you dislike about SmartCustomer?** Well support reach out should have been easier. **What problems is SmartCustomer solving and how is that benefiting you?** Outreach to market with tagged information. ### 7. A must for every marketer **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Marketing and Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about SmartCustomer?** I like that it is easy to send clients to Sitejabber to leave a review and the user experience is simple without needing an explanation. **What do you dislike about SmartCustomer?** The word counts for reviews can be annoying if a client just wants to write a small response but I understand the minimums provide stronger reviews. **What problems is SmartCustomer solving and how is that benefiting you?** We use it to help prospects understand the level of service we offer. ### 8. Clear and easy to implement and use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2022 **What do you like best about SmartCustomer?** I like that there is very minimal setup required. Viewing reviews that were left and customer follow-up is very clear as well. **What do you dislike about SmartCustomer?** I wish there were more free features. I would like a dedicated link to manually send customers as well. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber has allowed me to expand my site's reputation across the web. The Google syndication is very important as well. ### 9. Straightforward review hosting site **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **What do you like best about SmartCustomer?** Posting reviews is straightforward to manage. **What do you dislike about SmartCustomer?** Curating reviews on the free version is a bit tricky. **Recommendations to others considering SmartCustomer:** Connect with their team for more management tools. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber began hosting reviews of our products without our involvement, but at the least, they've made it easy to respond to those reviews. ### 10. Never reply to emails **Rating:** 0.5/5.0 stars **Reviewed by:** Carl C. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about SmartCustomer?** The star system that they and others use is easy to understand. **What do you dislike about SmartCustomer?** Their so called account managers never reply to emails. Crucially reviews are not posted on their site. **What problems is SmartCustomer solving and how is that benefiting you?** Reviews of our service. Been unable to post reviews for months now ### 11. Easy to start option to get reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Sergiy T. | Lead Application Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about SmartCustomer?** Applicable to whole site or company or specific products. **What do you dislike about SmartCustomer?** Too many limitations in the free option. The first paid option is expensive for a small business. I did not see significant traffic coming to the reviews page. **Recommendations to others considering SmartCustomer:** It is ok to start with a free option collecting reviews and establish an online reputation. **What problems is SmartCustomer solving and how is that benefiting you?** Get customer feedback. Understand what is the most customer objection. ### 12. Easy to use tool **Rating:** 4.0/5.0 stars **Reviewed by:** Holger N. | F, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about SmartCustomer?** intuitive interface, great support, easy integration into shopify **What do you dislike about SmartCustomer?** Amazon and ebay reviews cannot be imported **What problems is SmartCustomer solving and how is that benefiting you?** collecting and managing reviews ### 13. One Stop Shop for Managing Online Image **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about SmartCustomer?** Very user friendly interface, and their support team is great. **What do you dislike about SmartCustomer?** It's hard to find anything I dislike about Sitejabber. It's efficient and easy to use. **What problems is SmartCustomer solving and how is that benefiting you?** Managing our online presence, specifically with reviews. Allows us to engage with users who have had both negative and positive experiences. ### 14. good company very professional team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about SmartCustomer?** the customer service is very high, they are quick to solve issues. **What do you dislike about SmartCustomer?** the platform should be more user friendly **Recommendations to others considering SmartCustomer:** improve customer experience front end **What problems is SmartCustomer solving and how is that benefiting you?** customer issue or clami ### 15. Loved IT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about SmartCustomer?** I like the way it reviews and shows how people are liking something! **What do you dislike about SmartCustomer?** Nothing that I dislike, Everything is great **What problems is SmartCustomer solving and how is that benefiting you?** People more often trust my business now ### 16. Good for new companies but more options needed for brands **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about SmartCustomer?** Simple setup and clean interface. It shows up on google most often **What do you dislike about SmartCustomer?** lack of options to integrate and build a one stop shop style for reviews for our customers. **What problems is SmartCustomer solving and how is that benefiting you?** Benifits is that it obviously shows on google quickly which is great. It helps with trust over all when customers see reviews outside our site ### 17. Title **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2022 **What do you like best about SmartCustomer?** Customer verified reviews. Ability to post comments. **What do you dislike about SmartCustomer?** Not well known enough. Not sure what else to say. **What problems is SmartCustomer solving and how is that benefiting you?** Customer reviews. ### 18. Good Option For Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about SmartCustomer?** They do a good job getting reviews. The email reminders do a good job of pushing people to leave a review. **What do you dislike about SmartCustomer?** It doesn't link into Google. I wish it would bring the reviews I get on site jabber to Google my business **What problems is SmartCustomer solving and how is that benefiting you?** We are getting reviews for our business. It's a huge SEO boost ### 19. Great Review Builder **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about SmartCustomer?** Sitejabber has a great dashboard, even for the lowest price point. It helped us build much-needed reviews for our business. **What do you dislike about SmartCustomer?** The only problem we ever had with Sitejabber was replying to our reviews. However, we talked to our site jabber rep and they assisted quickly and we were finally able to reply to our reviews. **What problems is SmartCustomer solving and how is that benefiting you?** Because Google business has been troublesome, we had lost a lot of our reviews after switching domains. Sitejabber helped us rebuild our reviews which also drove up sales! ### 20. Mixed experience. Good overall. Wish there were more features and support from Customer Care **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about SmartCustomer?** The platform and its accessibility and ease of use. **What do you dislike about SmartCustomer?** Customer service contact options and the single sided bias for reviewers. **What problems is SmartCustomer solving and how is that benefiting you?** Contacted customer serrive and getting areal response. More ways to read about expriences. ### 21. Great review online presence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about SmartCustomer?** The interface of the back end, the design of front end. **What do you dislike about SmartCustomer?** There's nothing I found that I dislike yet **Recommendations to others considering SmartCustomer:** Read reviews but always make your own sound decisions **What problems is SmartCustomer solving and how is that benefiting you?** It brings me more customers ### 22. Confusing value proposition and lack features competitors have **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **What do you like best about SmartCustomer?** It was very easy to use and when I contacted support they were helpful. **What do you dislike about SmartCustomer?** Reviews that you don't own on your own platform and missing Google Shopping intergration. **What problems is SmartCustomer solving and how is that benefiting you?** Trusted reviews. ### 23. Works well! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **What do you like best about SmartCustomer?** Very easy to get started, and nearly all the reviews we've solicited using Sitejabber have been positive. **What do you dislike about SmartCustomer?** It's never fun reading negative reviews, but we're learning a lot about where we're falling short for customers which, in the end, is a good thing. **What problems is SmartCustomer solving and how is that benefiting you?** We're able to balance out any critical reviews with positive ones. It has also been great for identifying areas in which we need to improve. ### 24. Love the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about SmartCustomer?** It's fairly simple to set up, and once you get going, there's not much else you need to do. **What do you dislike about SmartCustomer?** I can't think of anything I particularly dislike. The dashboard was a bit confusing for me at first but now that I know my way around it the layout makes sense. **What problems is SmartCustomer solving and how is that benefiting you?** We're getting way more reviews than we did with our previous review platform. Quantity matters. ### 25. Exceptional service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about SmartCustomer?** Traci and Colleen have been so helpful from Day 1! If I have any questions or want some advice, they are there to help. Fantastic. **What do you dislike about SmartCustomer?** No improvements to suggest at this time. **What problems is SmartCustomer solving and how is that benefiting you?** It's an easy way for our audience to see what our clients say about us ### 26. Difficult to maintain **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about SmartCustomer?** The support staff are very nice. The ability to dispute invalid reviews (ie: People who cannot prove they have used the service) **What do you dislike about SmartCustomer?** The way ratings are calculated 25% the past 30 days, 25% the past year, 50% all time. If you don't succeed in getting a review in any given 30 days, you are automatically given a 3-star. This makes it very difficult for businesses with a small clientele to maintain their rating and undoes the good work they've already done. You can only request a review from a particular email address once. **Recommendations to others considering SmartCustomer:** Consider whether or not you have enough clients to be able to obtain at least one review per month. **What problems is SmartCustomer solving and how is that benefiting you?** Improving our review ratings ### 27. Beneficial tool **Rating:** 4.5/5.0 stars **Reviewed by:** Roshonda J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2019 **What do you like best about SmartCustomer?** Easy access for customers on my website. **What do you dislike about SmartCustomer?** Too expensive to go to the next level. Unfair to smaller businesses. **Recommendations to others considering SmartCustomer:** None **What problems is SmartCustomer solving and how is that benefiting you?** Solving the issue of credibility for products which are lesser known. ## SmartCustomer Discussions - [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) - 1 comment - [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) - 1 comment - [View SmartCustomer pricing details and edition comparison](https://www.g2.com/products/smartcustomer/reviews?open_modal_url=%2Fes%2Fproducts%2Fsmartcustomer%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fsmartcustomer%252Freviews&source=pdp_avatar&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+12%3A49%3A23+-0500&secure%5Bsession_id%5D=a0f15e35-f355-42d1-ab03-fc2cad4933e9&secure%5Btoken%5D=db4f143dd7b13c9902577c933d2980122ba7174226e06e52f14bdd7f8d236b68&format=llm_user) ## SmartCustomer Integrations - [TrueLoyal](https://www.g2.com/products/trueloyal/reviews) ## SmartCustomer Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Social Media Management - Digital Media Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content - Sampling **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SmartCustomer Alternatives - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - 3.4/5.0 (252 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (643 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)