--- title: SmartCustomer Reviews meta\_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### SmartCustomer Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SmartCustomer ##### 1. Automation Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 2. Centralized Management Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 3. Content Creation Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 4. Customer Support Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 5. Ease of Use Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ### Top Cons or Disadvantages of SmartCustomer ##### 1. Limited Features Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 2. Poor Customer Support Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 3. Small Business Limitations Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ## Top-Rated Alternatives [ ![Trustpilot](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") Trustpilot 3.4/5(262) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcustomer/competitors/alternatives) ![Sergiy T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergiy T.") ST Sergiy T. Lead Application Developer Small-Business (50 or fewer emp.) 8/16/2021 "Easy to start option to get reviews" 4/5 What do you like best about SmartCustomer? Applicable to whole site or company or specific products. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Too many limitations in the free option. The first paid option is expensive for a small business. I did not see significant traffic coming to the reviews page. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: It is ok to start with a free option collecting reviews and establish an online reputation. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Get customer feedback. Understand what is the most customer objection. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Holger N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holger N.") HN Holger N. F Small-Business (50 or fewer emp.) 1/27/2022 "Easy to use tool" 4/5 What do you like best about SmartCustomer? intuitive interface, great support, easy integration into shopify Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Amazon and ebay reviews cannot be imported Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? collecting and managing reviews Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 2/3/2022 "One Stop Shop for Managing Online Image" 4.5/5 What do you like best about SmartCustomer? Very user friendly interface, and their support team is great. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? It's hard to find anything I dislike about Sitejabber. It's efficient and easy to use. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Managing our online presence, specifically with reviews. Allows us to engage with users who have had both negative and positive experiences. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 11/24/2021 "good company very professional team" 3.5/5 What do you like best about SmartCustomer? the customer service is very high, they are quick to solve issues. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? the platform should be more user friendly Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: improve customer experience front end Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? customer issue or clami Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 11/5/2021 "Loved IT!" 5/5 What do you like best about SmartCustomer? I like the way it reviews and shows how people are liking something! Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Nothing that I dislike, Everything is great Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? People more often trust my business now Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 11/24/2021 "Good for new companies but more options needed for brands" 4/5 What do you like best about SmartCustomer? Simple setup and clean interface. It shows up on google most often Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? lack of options to integrate and build a one stop shop style for reviews for our customers. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Benifits is that it obviously shows on google quickly which is great. It helps with trust over all when customers see reviews outside our site Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 1/23/2022 "Title" 3.5/5 What do you like best about SmartCustomer? Customer verified reviews. Ability to post comments. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Not well known enough. Not sure what else to say. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Customer reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 10/29/2021 "Good Option For Reviews" 4/5 What do you like best about SmartCustomer? They do a good job getting reviews. The email reminders do a good job of pushing people to leave a review. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? It doesn't link into Google. I wish it would bring the reviews I get on site jabber to Google my business Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We are getting reviews for our business. It's a huge SEO boost Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 5/18/2021 "Great Review Builder" 4.5/5 What do you like best about SmartCustomer? Sitejabber has a great dashboard, even for the lowest price point. It helped us build much-needed reviews for our business. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? The only problem we ever had with Sitejabber was replying to our reviews. However, we talked to our site jabber rep and they assisted quickly and we were finally able to reply to our reviews. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Because Google business has been troublesome, we had lost a lot of our reviews after switching domains. Sitejabber helped us rebuild our reviews which also drove up sales! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Farming](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Farming") AF Verified User in Farming Small-Business (50 or fewer emp.) 10/14/2021 "Mixed experience. Good overall. Wish there were more features and support from Customer Care" 4.5/5 What do you like best about SmartCustomer? The platform and its accessibility and ease of use. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Customer service contact options and the single sided bias for reviewers. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Contacted customer serrive and getting areal response. More ways to read about expriences. Review collected by and hosted on G2.com. 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