--- title: SmartCustomer Reviews meta\_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### SmartCustomer Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SmartCustomer ##### 1. Automation Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 2. Centralized Management Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 3. Content Creation Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 4. Customer Support Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 5. Ease of Use Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ### Top Cons or Disadvantages of SmartCustomer ##### 1. Limited Features Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 2. Poor Customer Support Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 3. Small Business Limitations Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ## Top-Rated Alternatives [ ![Trustpilot](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") Trustpilot 3.4/5(262) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcustomer/competitors/alternatives) MB Misty B. Business Owner Small-Business (50 or fewer emp.) 1/27/2022 "Great App" 5/5 What do you like best about SmartCustomer? It's easy to setup and user friendly for me and my customers. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I can't think of anything I dislike about it. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Great app, easy to use! Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? I've only had good reviews but I love hearing how customers love and appreciate my staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AS Anshul S. MarComm Team Mid-Market (51-1000 emp.) 1/6/2022 "One of the best Reviews Platform" 5/5 What do you like best about SmartCustomer? Ease of use and UI/UX of the site is really good. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Nothing much to dislike. May be reports can be improved a bit. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Improve reporting a bit. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We are able to get customer reviews without any hitch. Its a seamless and less intrusive way of getting reviews compared to a social platform. Review collected by and hosted on G2.com. Show More 7/6/2022 Current UserValidated ReviewerSource: Organic JW Jim W. Website Security Manager Small-Business (50 or fewer emp.) 8/19/2021 "Consistent and Responsive" 5/5 What do you like best about SmartCustomer? Ease of use and management is responsive to resolving bogus review issues. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Have no dislikes. Service works as expected. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Sitejabber gives my client's a convenient place to submit their reviews. Review collected by and hosted on G2.com. Show More 2/19/2022 Current UserValidated ReviewerSource: Organic RC Russell C. Owner Small-Business (50 or fewer emp.) 1/31/2022 "SiteJabber" 5/5 What do you like best about SmartCustomer? I like the customer service. They are very quick to respond when i reach out. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I can't really think of anything that I dislike. The service is pretty straightforward Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? SiteJabber helps add credibility and rapport to my business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 1/31/2022 "Common sense reveiw site" 4.5/5 What do you like best about SmartCustomer? I like the ability to challenge reviews that are not based on actual experience and get them removed. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Not all false reviews will get removed when challenged. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Reviews of AmForward.com left on Sitejabber by our satisfied customers provide a way for potential customers to read about the experiences our customers have with our services. Having reviews on Sitejabber improves the chances of potential customers signing up with AmForward. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jacob C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob C.") JC Jacob C. Program Coordinator Small-Business (50 or fewer emp.) 12/13/2021 "Great review platform" 5/5 What do you like best about SmartCustomer? I like that it offers many features for helping with managing your site's online presence. Their plans offer the most features compared to other review platforms. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Can't think of anything I dislike about them right now. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? The ability to get reviews and increase online presence; More reviews result in better conversions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RM Robbie M. Paralegal Small-Business (50 or fewer emp.) 1/24/2022 "Courtlinked.com" 5/5 What do you like best about SmartCustomer? Review platform and option to reply back. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? The questionnaire section and or the questions sent in by the user on Sitejabber - this is really dislike as we want to answer questions within our scope of contact no on sitejabber. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Not really solving any problems. Sitejabber gives individuals that review businesses before utilization confidence - otherwise, just a review site. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Alex V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex V.") AV Alex V. CEO Small-Business (50 or fewer emp.) 2/4/2022 "Good Experience" 3.5/5 What do you like best about SmartCustomer? I was able to see the reviews of many online businesses and it did help me in my decision process. It did help me also to gain a reputation for our business Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Some businesses do not have so many reviews to check. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Decision-making problem. I can understand customer feedback to improve our product Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 1/24/2022 "Sitejabber works for me!" 4.5/5 What do you like best about SmartCustomer? I like how ratings can sort the reviews. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Sometimes it can take a few sec for it to load, but that just may be my computer. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: It's a great way to take the temperature of your company and its products. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We can recognize upticks when issues begin to be repeated in reviews, such as rusty Blades. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gina S.") GS Gina S. President Small-Business (50 or fewer emp.) 1/6/2022 "Useful for our customers" 2.5/5 What do you like best about SmartCustomer? Great avenue for our customers to leave reviews for other to understand how it is ordering from our company. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I haven't really found anything to dislike as of yet. maybe have more of a way for responses from the company? Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? I am neutral here because I don't use the site too terribly often but love when my customers take the initiative to! Review collected by and hosted on G2.com. 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