--- title: SmartCustomer Reviews meta\_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### SmartCustomer Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SmartCustomer ##### 1. Automation Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 2. Centralized Management Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 3. Content Creation Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 4. Customer Support Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 5. Ease of Use Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ### Top Cons or Disadvantages of SmartCustomer ##### 1. Limited Features Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 2. Poor Customer Support Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 3. Small Business Limitations Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ## Top-Rated Alternatives [ ![Trustpilot](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") Trustpilot 3.4/5(262) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcustomer/competitors/alternatives) JA Joreail A. D Small-Business (50 or fewer emp.) 1/23/2022 "Great site for reviews of your business" 5/5 What do you like best about SmartCustomer? This helped my site reach new heights and listings on Google it is easy and reviews process fast and instantly. We highly recommend using site jabber for getting people to post your review. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Don't have any issues. Works great! The site doesn't have any issues. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: I recommend site jabber to every business to use Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? As mentioned. I don't have any issues with site jabber and it's also a great way for customers to know your store is legit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AA Ahmed A. E Mid-Market (51-1000 emp.) 12/6/2021 "Great source for reviews and authentic" 5/5 What do you like best about SmartCustomer? The website is friendly, easy to navigate and straight forward for customers to post their reviews. The Sitejabber team is helpful. The site offers many different plans that are affordable and integrates easily with other sites. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? They have a great selection of categories. I wish they would break the categories further so that you could drill down a bit more and a far more advanced research feature. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Online reputation is very critical to any business whether they are online or not. Sitejabber is a great place to show, reflect, and collect reviews from existing customers to stand out from competition. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Scott R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott R.") SR Scott R. CEO Small-Business (50 or fewer emp.) 1/26/2022 "Great Review Website for Businesses" 5/5 What do you like best about SmartCustomer? Easy to navigate the site and easy to reply to customer reviews. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Some reviews would not post even with proof verification. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: I wish every review got for my business got posted. especially those with proof of purchase. Some reviews do not have that and claim to be a client when they were not. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? How to fully use the interface in the business site login. That I can send reviews to customers and get reviewed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 1/25/2022 "Best for compiling reviews!" 5/5 What do you like best about SmartCustomer? Sitejabber makes it extremely easy to collect and display reviews from my customers. I also love how easy it is to respond to reviews and thank customers for their feedback. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I'd love to see more free features, to be able to link Sitejabber to my Facebook page, and to be able to display a carousel of reviews on my website. As a very small business, I just can't afford the extra cost. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? I've been able to build confidence and develop a deeper rapport with customers by collecting reviews and linking Sitejabber to my website. I've seen an increase in sales every time I receive new reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/15/2021 "Turely Exceptional User friendly Review Platform" 5/5 What do you like best about SmartCustomer? Sitejabber arms any business owners to control and manage their user/visitors review experience from a single user-friendly control panel that is expertly designed to collect, moderate and verify reviews. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? The limitations restricting businesses to fully complete their profile is a ball changer. We understand that the development of the site must have cost a fortune, yet it's us the business owners driving our users/clients to the platform to encourage a written review of "our" performance and service delivery not the other way around. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Sitejabber is an excellent tool for any business regardless of the industry, it gives site owners back control over their online presence by having users express their true experience with products & services be it positive or negative. In today's business world, user objective feedback is considered a fundamental part of service deliverance across the board in understanding what your users like or dislike which empowers businesses to optimize and improve in the areas lacking 100% satisfaction. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Sitejabber empowers our online trust factor to feature true and honest reviews from actual people who have either utilized our product/services in the past or current to showcase our ability to excel in our industry and demonstrate our willingness to support, resolve and stand by our products/services 110% of the way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SJ Sergey J. ADMIN Small-Business (50 or fewer emp.) 1/28/2022 "Convenient integration" 5/5 What do you like best about SmartCustomer? Difficult review verification, fake reviews do not pass, you can not buy reviews, only real reviews from real people are posted Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? There is really nothing that I don't like, since we have been using this service for our site for a long time Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We aim for siteajbber ranking to show up in google search, but it needs about 100 reviews Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TH Todd H. Owner Small-Business (50 or fewer emp.) 1/24/2022 "Use Sitejabber for my company The Stadium Events" 5/5 What do you like best about SmartCustomer? Very easy to use for myself and my customers to provide feedback on the company Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I have had a couple of fake reviews that are not real Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Monitor regularly to ensure no spam or fake reviews Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Receiving good customer feedback helps me grow my business as my Marketing budget is not substantial. Review collected by and hosted on G2.com. Show More 2/3/2022 Current UserValidated ReviewerSource: Organic DS Dominic S. Teacher Small-Business (50 or fewer emp.) 1/28/2022 "Great company and services!" 5/5 What do you like best about SmartCustomer? The services are easy to use and also the customer service is always efficient if you need to ask for assistance with anything.I find the service very easy to use. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Nothing,it's all good. I really can't think of anything I dislike. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Sitejabber allows my business to show a good reputation by supplying verified customer reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dhaval C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhaval C.") DC Dhaval C. Internet Small-Business (50 or fewer emp.) 1/7/2022 "We use sitejabber for our website review hostmines.com" 4.5/5 What do you like best about SmartCustomer? They verify every reviews and make sure they are authentic. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? they don't provide badge/ trusted seal for our website in free account Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We use sitejabber for our website https://www.hostmines.com to collect reviews from our customers. They verify all the reviews manually and approve it. They have tool to collect reviews from clients and client can also provide video testimonials and many other useful tools Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NT Netsquad T. Managing Director Small-Business (50 or fewer emp.) 1/7/2022 "Amazing company keeps the client up to date in regards with company's reputation" 5/5 What do you like best about SmartCustomer? Customers get to see company's reputation Both business as well as the customers get the benefit out of this Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Reviews are not sorted sometimes but yeah i guess that thing is not that big of an issue Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: If you want to Grow the viability bof your business online you must join sitejabber Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Business reach and indexing in search browser through reviews Review collected by and hosted on G2.com. 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