--- title: SmartCustomer Reviews meta\_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### SmartCustomer Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SmartCustomer ##### 1. Automation Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 2. Centralized Management Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 3. Content Creation Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 4. Customer Support Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 5. Ease of Use Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ### Top Cons or Disadvantages of SmartCustomer ##### 1. Limited Features Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 2. Poor Customer Support Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 3. Small Business Limitations Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ## Top-Rated Alternatives [ ![Trustpilot](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") Trustpilot 3.4/5(262) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcustomer/competitors/alternatives) TM Tim M. Managing Partner Small-Business (50 or fewer emp.) 1/6/2022 "Sitejabber is my favourite site for business reviews" 5/5 What do you like best about SmartCustomer? I've used sitejabber for my website business for many years. They don't spam or harass me to pay for basic review functionality unlike many of the other review sites. I've never had a problem with fake reviews with them. I'm able to easily respond to reviews and use review summary/excerpt widgets on my website. The review summaries also appear in google searches of my business profile which is great. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Not many downsides to using sitejabber. Their javascript for displaying reviews on my websites might slow down my page loading time a little bit but it doesn't seem too bad. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? I always send my customers to sitejabber and to Google Reviews to complete reviews of my website. The review excerpts on my website are really great for social proof marketing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Personal M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Personal M.") PM Personal M. CEO Small-Business (50 or fewer emp.) 1/24/2022 "Sitejabber forbusiness and customers" 5/5 What do you like best about SmartCustomer? Most of the most valuable experience you get with Sitejabber is regular feedback and an opportunity to makethings work better before you lose lots of customers. Moreover it's a great tool for a competitor spying) Even before business/ product launch you can see what people like or dislike what they really need. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? It's not something that disappoints, but you have to give additional promotions to get customers' reviews, and fake comments happen. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Regularly check the reviews you get, don't take it personally, and improve everything you can. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? As mentioned above Sitejabber for us is one of the channels to keep in touch with the audience to do market research analyzing competitors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian D.") BD Brian D. Founder Small-Business (50 or fewer emp.) 1/24/2022 "Easy review platform" 4.5/5 What do you like best about SmartCustomer? Sitejabber is a simple, user-friendly platform to collect reviews for your business. I was particularly impressed when they not only responded promptly to my request to remove a defunct company's review page that had a similar name to my company, but they actually did take down that company's profile page after reviewing it. They've converted me for life. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I've never had any bad experiences with them, although I've also never had to go through a dispute process, so I don't know how it works. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? As a small family business, without massive branding ad campaigns, often prospects haven't heard of us, so reviews help establish trust. Review collected by and hosted on G2.com. Show More 1/28/2022 Current UserValidated ReviewerSource: Organic ![Alisha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alisha M.") AM Alisha M. Owner Small-Business (50 or fewer emp.) 1/24/2022 "Easy Reviews...Trusted 3rd Party" 5/5 What do you like best about SmartCustomer? The online space can be scary...hard to know who to trust. That's why I like being able to share a link to Sitejabber with my customers ... so they can easily review my services on a trusted platform. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I can't think of anything that I don't like about it. It seems to work seamlessly and I haven't had any trouble. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? I can point possible customers to Sitejabber and they know that I haven't falsified any reviews. Sitejabber is the trusted 3rd party that I can't manipulate, thus giving much greater credibility to any review they read about me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lane A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lane A.") LA Lane A. Vice President Small-Business (50 or fewer emp.) 1/6/2022 "Love the Functionality" 5/5 What do you like best about SmartCustomer? I'm a huge fan - I moved our review business to Sitejabber and am now seeing significantly more reviews than ever before. They have a strong stable of widgets for our websites, their servicing team is responsive, and the functionality to build reviews on ALL secondary review sites is a huge benefit that I don't see anyone else in the space offering. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Sitejabber has lower consumer brand awareness in the space relative to some competitors, but to me the enhanced functionality they provide significantly outweighs this. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Maximizing our collection of reviews for our websites across not just Sitejabber but all third party review providers. Review collected by and hosted on G2.com. Show More 7/6/2022 Current UserValidated ReviewerSource: Organic CS Christopher S. Executive Small-Business (50 or fewer emp.) 12/17/2021 "Best Review Platform Online" 5/5 What do you like best about SmartCustomer? They have to take me in the right direction in my business. I wish this website would spread like wildfire. Stick to your original 'purposes' & 'objectives' & please try not to become over-commercialized. I like this site as it's easy to navigate, use, and post. Who knew writing reviews would make you feel so much better! Sitejabber is a fantastic application that connects buyers, observers, and sellers to see a product. Thank you, Sitejabber Consumers Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? How do you decide which review is relevant? Lots of reviews are outdated. Lots of reviews are outdated. In the middle of writing a review and your site refreshed, and I lost all that typing. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Without Sitejabber, a lot of people would never get to air their grievances when companies rip them off; thank you, Sitejabber. I had been back and forth with a company. I finally got frustrated and posted a review, and within 24 hours, the company contacted me and said they would offer me a refund AND would I be willing to change my review. The review on SiteJabber was what got them to give me a refund after going back and forth with them for weeks! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") AM Verified User in Music Small-Business (50 or fewer emp.) 11/24/2021 "Positives and negatives of using SiteJabber." 2.5/5 What do you like best about SmartCustomer? Reviews for SiteJabber come up highly on Google searches when people are looking for reviews for your business. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? As a small business using their free plan, I tend to get more negative reviews at SiteJabber than I do using other review sites. I think the name "Jabber" in their name might contribute to this and people who have bad experiences tend to search out review sites more than people who have had postitive experiences. From an admin point of view I find their back end a bit clunky and not as intuitive as it could be. For example when I get a review left for me, I usually have to click around 5 different links to figure out where to leave a response to the review. Another very important problem I have had with them is when I have unbiasly directed people to leave a review for me on SiteJabber most of the time people I'm told by the person they had problems trying to set up an account to leave a review there and they bail. So that is a huge reason I don't try to use their site more. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? SiteJabber gives people a platform to talk about their experience with my business (good or bad). Their site and reviews come up highly in google and that has helped potential buyers learn about what to expect if they use my service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![john b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "john b.") JB john b. Owner Small-Business (50 or fewer emp.) 1/28/2022 "excellent integration to increase sales" 5/5 What do you like best about SmartCustomer? the display widget on the front page of the site is integral and easy for customers to access Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? it can be stressful for a business owner to deal with unwarranted or false negative reviews on your site. i wish jabber could do more to shed these but i under stand the limitations they face. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? sitejabber adds a good layer of credibility to the site and visually they've got a good product, i think that appeals to the customer as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 10/12/2021 "Easy and Simple Business Review System" 5/5 What do you like best about SmartCustomer? Ease of use for business owner and customers. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I do not have any criticism of Sitejabber. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Give Sitejabber a try before using any other review software! Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? When potential customers come to my website, they read the Sitejabber reviews that are available through the SItejabber widget on my page, and they are impressed. I like that they do not have to leave my site to find reviews elsewhere, which could potentially take them down the rabbit hole to a competitor site. Review collected by and hosted on G2.com. Show More 4/12/2022 Current UserValidated ReviewerSource: Organic ![willie d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "willie d.") WD willie d. Photographer/Videographer Small-Business (50 or fewer emp.) 9/5/2021 "Great Website for feedback for companies and people being able to research companies." 5/5 What do you like best about SmartCustomer? I like the simplicity of being able to use the site. Everything is pretty straightforward and you can see what you are looking for easily whether you are the business or whether you are the person reviewing the busineses. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I wouldn't say there's anything I dislike. I have never tried to contact sitejabber by phone or email for an issue because I have never had an issue, but I can only speak to other websites where I have had issues and filled out a contact form or emailed where it took a few days when it was an urgent matter and I needed an answer sooner. I would say that is the biggest thing with all websites, not just review websites, to communicatedwell, efficiently, and fast with users on issues. I also think every company in general should do everything they can do improve the simplicity of using the website for all users all around. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? I have been using it to get feedback on my production and photography business for people to let me know how their experience was and as a user I look up other businesses to see if they are legitimate or if other people have experienced issues.The benefits I have realized are that if people had a great experience and leave positive feedback then it promotes more clients to the business and more referrals. Review collected by and hosted on G2.com. 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