--- title: SmartCOMM Reviews meta\_title: 'SmartCOMM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how SmartCOMM works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # SmartCOMM Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SmartCOMM but has limited features. Are you part of the SmartCOMM team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SmartCOMM by Smart Communications helps enterprises deliver personalized, interactive communications via customers' preferred channels—and does so at tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize processes leading to improved internal efficiency and increasing ROI. * * * Seller [Smart Communications](https://www.g2.com/sellers/smart-communications) Discussions [SmartCOMM Community](https://www.g2.com/products/smartcomm/discuss) Languages Supported German, English Overview by Storey Sheriff Show More ## Top-Rated Alternatives [ ![Adobe Experience Manager](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adobe Experience Manager") Adobe Experience Manager 4.2/5(691) ](https://www.g2.com/products/adobe-experience-manager/reviews) [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Quadient Inspire](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quadient Inspire") Quadient Inspire 4.8/5(126) ](https://www.g2.com/products/quadient-inspire/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcomm/competitors/alternatives) ## User Insights Average based on 15 real user reviews. [Log in to unlock pricing and user insights](/login) LH Laurie H. Director Underwriting operations Mid-Market (51-1000 emp.) 11/18/2024 "The efficiencies SmartCOMM will create is amazing!" 5/5 What do you like best about SmartCOMM? SmartCOMM will reduce the amount of time our underwriters spend on drafting formal letters. The ease of use and reduction in potential errors is also beneficial. Review collected by and hosted on G2.com. What do you dislike about SmartCOMM? We have just moved into our stabilization period, and I'm excited to see the integration in action. So far I've been pleased with what we've seen. Review collected by and hosted on G2.com. What problems is SmartCOMM solving and how is that benefiting you? In our legacy system underwriters drafted formal letters and amendatory forms. At times this process is time consuming. There is also potential for errors. SmartCOMM addresses these issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 8/24/2023 "Powerful and easy to use tool" 5/5 What do you like best about SmartCOMM? The template editor is seemless and easy to work with. It is a modern platform that receives regular updates from the vendor. Review collected by and hosted on G2.com. What do you dislike about SmartCOMM? I do not think that there are any downsides. Review collected by and hosted on G2.com. What problems is SmartCOMM solving and how is that benefiting you? The product is providing the ability for template changes to be made much more efficiently compared with our old system. We can get through our workload much faster meaning improved turnaround times for requests to our team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe M.") JM Joe M. Manager of Information Systems Mid-Market (51-1000 emp.) 8/30/2023 "We use SmartComm from 2 different products of the same vendor and generally like it." 4.5/5 What do you like best about SmartCOMM? It has a lot of very powerful features, very robust change management and the XML input structure is flexible and logical. Review collected by and hosted on G2.com. What do you dislike about SmartCOMM? The versioning process has tripped us up some--but most of that has been resolved as we've understood the product better. Review collected by and hosted on G2.com. What problems is SmartCOMM solving and how is that benefiting you? Communicating with customers. Currenly only paper, future will use e-mail Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sameer G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sameer G.") SG Sameer G. Finance Executive Mid-Market (51-1000 emp.) 8/9/2023 "Really Helpful" 5/5 What do you like best about SmartCOMM? The user-friendly interface and easy-to-use features have made it simple to learn and work with the platform. Review collected by and hosted on G2.com. What do you dislike about SmartCOMM? Licensing is a bit complicated which gets tiresome sometimes. Review collected by and hosted on G2.com. What problems is SmartCOMM solving and how is that benefiting you? We are using the tool for template creation. We are using batch, on-demand and interactive features for generating the correspondence. We have discrete systems and we are migrating to a common enterprise platform using SmartCOMM. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JT Jon T. Technical Senior Manager Enterprise (\> 1000 emp.) 10/13/2022 "A superb way to communicate" 5/5 What do you like best about SmartCOMM? The functionality on offer and the benefits we are realising as a result of utilising SmartComms effectively are huge. A great example is the Litmus preview function in SmartComm. The ability to preview our emails across multiple devices and accounts is invaluable. Up until not our email testing has been poor but this function really allows us to build and test more efficiently and really simplify and enhance our process. Things like the right click function in the latest release will make a huge difference to our developers. As well as having the data modeller in the same place as the template designer and the enhancements to layouts, these are very important to our developers. Understanding tools such as SmartIQ and how we can really utilise this function is of great interest. I can see where we can gain some really great wins and improve the customer experience. Our relationship managers are superb, always on hand to help us with any queries or problems we're facing and always offer solutions. Review collected by and hosted on G2.com. What do you dislike about SmartCOMM? Very difficult to say as the there's not much to dislike, it's more the way we are utilising the tools which we need to enhance and really exploit the abilities of SmartComm. Review collected by and hosted on G2.com. What problems is SmartCOMM solving and how is that benefiting you? As mentioned above, we have had a real issue in the way we test our email output, and the Litmus preview function offers a superb solution to this problem. We also have a huge number of forms we ask clients to complete, there are clear advantages we could gain by adopting SmartIQ Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Daniel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel M.") DM Daniel M. Assistant Vice President, Senior Software Engineer Mid-Market (51-1000 emp.) 11/7/2022 "A Great Partner for Digital Success" 5/5 What do you like best about SmartCOMM? Excellent tooling for template development. Template tooling and APIs are easy to use and well-documented. Responsive and knowledgeable support when you have an issue. Review collected by and hosted on G2.com. What do you dislike about SmartCOMM? Page-based billing for hybrid cloud is a bit silly; we are hosting most of the infrastructure. Hybrid cloud sometimes feels like an afterthought, with the most significant issue being the template tooling lacking support to generate against the hybrid cloud. It is easy to work around but complicates testing customized output processing. Review collected by and hosted on G2.com. What problems is SmartCOMM solving and how is that benefiting you? Operating at scale with minimal touch points. Today's customer expects digital communications and instant results. From data capture to customer communication, SmatCOMM's helps us build solutions for the customer of today and the future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alan Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan Z.") AZ Alan Z. Smart Communications & Salesforce Design Specialist Small-Business (50 or fewer emp.) 10/13/2022 "A game changer in the communications sector" 4.5/5 What do you like best about SmartCOMM? Ease of use and having the flexibility to customise outputs quickly and efficiently in a a cost effective manner. The more recent updates to template editor to align to ATD have been a massive win within my organisation. Review collected by and hosted on G2.com. What do you dislike about SmartCOMM? Although the people are friendly and helpful, I find the support mailbox hard work to get end results. Often there is many back and forths and although there is a contact number, the person on the end of the phone always seems shocked to be contacted. Review collected by and hosted on G2.com. What problems is SmartCOMM solving and how is that benefiting you? SmartComm is helping us to produce better and more efficient pieces of correspondence in a cost effective manner resulting in a better customer experience and way of working. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/12/2022 "Offers solutions that fit the digital age" 4.5/5 What do you like best about SmartCOMM? Cloud first best in suite tooling. Easy to set up, easy to work with with high quality deliverables Review collected by and hosted on G2.com. What do you dislike about SmartCOMM? The batch integration could be easier on salesforce platform Review collected by and hosted on G2.com. What problems is SmartCOMM solving and how is that benefiting you? For us it solves the problem for fast realtime document generation. We can now offer stp customer journeys the way our customers want. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 3/22/2022 "Easy and convienient" 5/5 What do you like best about SmartCOMM? I like that I can clock in from my phone. Review collected by and hosted on G2.com. What do you dislike about SmartCOMM? I don't like having to use a different app to look at my pay and hours. Review collected by and hosted on G2.com. What problems is SmartCOMM solving and how is that benefiting you? I always know my schedule and like the clock in/out notifications in case I get distracted or forget. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pradeep B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pradeep B.") PB Pradeep B. Senior CCM Architect Enterprise (\> 1000 emp.) 12/30/2021 "Very efficient cloud based CCM tool" 5/5 What do you like best about SmartCOMM? Template creation is very straightforward. Allows me to create correspondence on the fly Review collected by and hosted on G2.com. What do you dislike about SmartCOMM? Licensing is bit complicated. Difficult to setup the environment initially Review collected by and hosted on G2.com. What problems is SmartCOMM solving and how is that benefiting you? We are creating business templates for both barch and on demand correspondence. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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