KH

Kathleen H.

Mid-Market (51-1000 emp.)

5/5/2025

"Exceptional Support with a Human Touch – 100% On Point!"

5/5

What do you like best about SmartBug Media?

Our trainers and there understanding of our pain points. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

N/A, there is nothing I have to say to this. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

If you’re looking to work with a team that truly cares and doesn’t treat you like just another account, SmartBug is the one. They take the time to understand your goals, adapt to your challenges, and bring a level of commitment and collaboration that’s hard to find. You’ll feel like you have a true partner in your corner. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media is helping us navigate a complex integration between HubSpot and our ERP system—an area that requires both technical expertise and creative problem-solving. Their deep knowledge of the platform and willingness to think outside the box has been instrumental in addressing challenges as they arise. With their continued support and collaboration, we're well on our way to building a system that will work seamlessly with our company’s unique needs. Review collected by and hosted on G2.com.

CR

Claudia R.

Small-Business (50 or fewer emp.)

8/11/2025

"Effective, proactive, and relevant."

5/5

What do you like best about SmartBug Media?

Their proactivity, but above all, their attentiveness to our needs and the help they offer us. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Honestly, I have nothing negative to say. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Arrive with specific points, what you most want to work on/know about the platform. Create a game plan with a concrete result. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

We contacted Smartbug to help us with the use of our new CRM, Hubspot. We were quickly taken care of, with very professional support. In a very short time, we became very comfortable with the CRM, thanks to the tips and tricks from the Smartbug team. Review collected by and hosted on G2.com.

JB

Julie B.

Small-Business (50 or fewer emp.)

8/6/2025

"The best customer experience"

5/5

What do you like best about SmartBug Media?

The professionalism all the people I worked with. On top of their game, knowing mostly everything, getting to know my business and help me. Individualized service. Also I speak and work in French and all the employees I worked with were speaking french Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

I really enjoyed everything, so nothing I disliked. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

The employees I worked with were very professional, very quick to help and find solutions for my organization. Not pushing to sell, showing the pros and cons of every solution etc. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug helped me getting to use the Hubspot CRM with the marketing assets. Review collected by and hosted on G2.com.

KL

Kye L.

Mid-Market (51-1000 emp.)

11/28/2025

"Outstanding Experience from Start to Finish"

4.5/5

What do you like best about SmartBug Media?

Working with Komal has been great. She has been so helpful and available for any questions or concerns. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There really isn't anything I've disliked so far. Review collected by and hosted on G2.com.

AW

Abe W.

Small-Business (50 or fewer emp.)

4/28/2025

"Custom Deal Registration System"

5/5

What do you like best about SmartBug Media?

SmartBug Media was able to take our high level goals and requirements for the project, ask the right questions, and then put together a detailed project plan for development. SmartBug Media took the burden off of us to define every detail of the project because they understood why the system was needed and how it needed to work. They made it easy to direct the development of a complex system and to drive it to completion in the timeline we needed. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

I have no complaints! SmartBug Media is great! Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Don’t worry about defining every single detail and requirement of your project. Get the high level goals and requirements defined in as much detail, as you can as quickly as you can, and then let SmartBug Media do the rest! Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media helped us build out a custom Deal Registration system inside of Hubspot. Review collected by and hosted on G2.com.

OC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

10/16/2025

"Komal is Great—No Complaints!"

5/5

What do you like best about SmartBug Media?

Komal!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Nothing................................. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

It’s rare to find a resource who combines strong technical expertise with strategic insight — someone who can make everything work exactly the way you envision. We found that in Komal at SmartBug! She efficiently migrated our systems to HubSpot, set up our CRM, ServiceHub, and financial integrations, and guided our core marketing strategy and campaign execution. Beyond her intelligence and thoughtfulness, Komal remains accessible and proactive as we continue to enhance our systems to better serve our customers. She’s truly become an extension of our team! Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

HubSpot set up and integrations. Review collected by and hosted on G2.com.

PH

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

8/12/2025

"We found our new website production partner!"

5/5

What do you like best about SmartBug Media?

SmartBug had the expertise to provide support and further development on a site built by a different company. They are providing faster and better support. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Initial billing set up was a bit cumbersome. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

So far, we would highly recommend working with SmartBug. They have been much more responsive and capable than the company that originally built our website. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

Our company website was built by another company. However, after the site launched, we quickly realized this company could not provide us with the support and maintenance we needed as our website grew and evolved. After a thorough evaluation, we began working with SmartBug. They have been a great partner to work with. They are prompt, reliable, and fairly priced for the services they've provided. Review collected by and hosted on G2.com.

SJ

Sarah J.

Enterprise (> 1000 emp.)

5/22/2025

"Proactive, responsive and always current!"

5/5

What do you like best about SmartBug Media?

SmartBug hires highly capable and exceptionally bright team members and they continually stive to not only meet our needs but creatively think about "what's next" so that we remain relevant in our market landscape. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

While I feel very happy with our partnership, I am grateful that SmartBug is looking to continue to build their creative muscle. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

There is not a person we have worked with at SmartBug who hasn't been exceptionally responsive, super sharp and detail oriented, however, I am biased in that I think Patti Myers (our account strategy lead) is a rock star so if you have a choice of account lead, she's wonderful. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug is our go-to agency for all things digital as it relates to marketing our senior living organization. Review collected by and hosted on G2.com.

VB

Valentin B.

Consultant

Management Consulting

Enterprise (> 1000 emp.)

9/3/2025

"An amazing group of professionals with an array of front office software experience"

5/5

What do you like best about SmartBug Media?

They always find a way to the best viable solution Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

can be on the more expensive side, but you get what you pay for Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Great group if you're looking for the cream of the crop problem solvers regarding any front office solution in your tech stack Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug consistently finds ways to make the impossible possible. They have so much experience with various platforms and industries, there's really nothing they aren't comfortable with. Review collected by and hosted on G2.com.

EG

Emily G.

Small-Business (50 or fewer emp.)

6/5/2025

"HubSpot Implementation - Komal"

5/5

What do you like best about SmartBug Media?

Komal has gone above and beyond with our HubSpot training. She is knowledgeable, dependable, kind, and knows what she is doing. We have felt extremely confident and comfortable with our integration because of her assistance. She has answered all of our questions in a timely manner and in a way that we understand. She has taken the time to really personalize what we are learning to our specific company. I would recommend Komal for any future trainings for companies who are looking to be sufficient within HubSpot - she is a true rockstar!!!! Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There is nothing I dislike about SmartBug Review collected by and hosted on G2.com.