--- title: SmartBug Media Reviews meta\_title: 'SmartBug Media Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 214 reviews by the users' company size, role or industry to find out how SmartBug Media works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 214 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- ### SmartBug Media Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **helpful support** from SmartBug Media, consistently finding solutions to their queries and challenges. [(64 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557250&qs=pros-and-cons#reviews) I appreciate the **expertise** of SmartBug Media; their knowledgeable team makes a significant difference in my experience. [(53 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557628&qs=pros-and-cons#reviews) Users praise the **helpful customer support** at SmartBug Media for their dedication to finding solutions. [(45 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556115&qs=pros-and-cons#reviews) Users praise the **exceptional design team** for their creativity, experience, and strong communication, enhancing collaboration. [(40 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557680&qs=pros-and-cons#reviews) Users appreciate the **friendly and supportive team** at SmartBug Media, always available to assist when needed. [(39 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556974&qs=pros-and-cons#reviews) Users note that SmartBug Media is **more expensive** than other providers, yet quality varies based on the strategist assigned. [(13 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556816&qs=pros-and-cons#reviews) Users have found **inefficient scheduling** issues with SmartBug Media due to unprepared strategists impacting their experience. [(7 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557234&qs=pros-and-cons#reviews) Users face **time management challenges** due to initial strategist misunderstandings, complicating meeting schedules and overall project progress. [(7 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556906&qs=pros-and-cons#reviews) Users find SmartBug Media **expensive** , yet acknowledge the value received justifies the higher pricing. [(6 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1554838&qs=pros-and-cons#reviews) Users experience occasional **long waiting times** due to project overlaps, though it's often expected with agency work. [(6 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=2287283&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SmartBug Media ##### 1. Helpful Users appreciate the **helpful support** from SmartBug Media, consistently finding solutions to their queries and challenges. [ See 64 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557250&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Responsive Support That Provides High Level Results" What do you like about SmartBug Media? How incredibly responsive and helpful Komal is which has really made our work so much easier because we are not waiting for responses for long periods ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Enterprise (\> 1000 emp.) 5.0/5 "Senior Marketing Specialist" What do you like about SmartBug Media? What we like best about SmartBug Media is that they are true strategists and enablers. They don’t just execute tasks — they provide thoughtful guidanc ##### 2. Expertise I appreciate the **expertise** of SmartBug Media; their knowledgeable team makes a significant difference in my experience. [ See 53 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557628&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Enterprise (\> 1000 emp.) 5.0/5 "Senior Marketing Specialist" What do you like about SmartBug Media? What we like best about SmartBug Media is that they are true strategists and enablers. They don’t just execute tasks — they provide thoughtful guidanc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great coaches and experts" What do you like about SmartBug Media? They have great expertise, are friendly, genuine and easy to work with. They are also organized, great communicators and easy to work with. ##### 3. Customer Support Users praise the **helpful customer support** at SmartBug Media for their dedication to finding solutions. [ See 45 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556115&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Responsive Support That Provides High Level Results" What do you like about SmartBug Media? How incredibly responsive and helpful Komal is which has really made our work so much easier because we are not waiting for responses for long periods ![Kye L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kye L.") KL Kye L. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Experience from Start to Finish" What do you like about SmartBug Media? Working with Komal has been great. She has been so helpful and available for any questions or concerns. ##### 4. Experience Users praise the **exceptional design team** for their creativity, experience, and strong communication, enhancing collaboration. [ See 40 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557680&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Enterprise (\> 1000 emp.) 5.0/5 "Senior Marketing Specialist" What do you like about SmartBug Media? What we like best about SmartBug Media is that they are true strategists and enablers. They don’t just execute tasks — they provide thoughtful guidanc ![Emma P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma P.") EP Emma P. 5.0/5 "Exceptional Expertise and Support for HubSpot Users" What do you like about SmartBug Media? I appreciate SmartBug Media's expertise and deliverables, which consistently shine in our partnership. Their transparency about timelines and supporti ##### 5. Friendly Users appreciate the **friendly and supportive team** at SmartBug Media, always available to assist when needed. [ See 39 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556974&qs=pros-and-cons#reviews) See Related User Reviews ![Kye L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kye L.") KL Kye L. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Experience from Start to Finish" What do you like about SmartBug Media? Working with Komal has been great. She has been so helpful and available for any questions or concerns. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great coaches and experts" What do you like about SmartBug Media? They have great expertise, are friendly, genuine and easy to work with. They are also organized, great communicators and easy to work with. ### 5 Cons or Disadvantages of SmartBug Media ##### 1. Expensive Users note that SmartBug Media is **more expensive** than other providers, yet quality varies based on the strategist assigned. [ See 13 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556816&qs=pros-and-cons#reviews) See Related User Reviews ![Valentin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valentin B.") VB Valentin B. Enterprise (\> 1000 emp.) 5.0/5 "An amazing group of professionals with an array of front office software experience" What do you dislike about SmartBug Media? can be on the more expensive side, but you get what you pay for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "Sara is the best" What do you dislike about SmartBug Media? They are not the least expensive provider in this space, but they are very good. ##### 2. Inefficient Scheduling Users have found **inefficient scheduling** issues with SmartBug Media due to unprepared strategists impacting their experience. [ See 7 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557234&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great partner for HubSpot implementations!" What do you dislike about SmartBug Media? Diminishing availability over the last few months. Still not bad, but missing Casey on some calls. ![Felipe V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe V.") FV Felipe V. Small-Business (50 or fewer emp.) 5.0/5 "Komal Thakur has been amazing!" What do you dislike about SmartBug Media? There weren’t any major downsides during our experience, but as with any onboarding process, certain steps felt fast-paced at times. Having a bit more ##### 3. Time Management Users face **time management challenges** due to initial strategist misunderstandings, complicating meeting schedules and overall project progress. [ See 7 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556906&qs=pros-and-cons#reviews) See Related User Reviews ![Felipe V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe V.") FV Felipe V. Small-Business (50 or fewer emp.) 5.0/5 "Komal Thakur has been amazing!" What do you dislike about SmartBug Media? There weren’t any major downsides during our experience, but as with any onboarding process, certain steps felt fast-paced at times. Having a bit more ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Enterprise (\> 1000 emp.) 4.0/5 "SmartBug HubSpot Consulting Review" What do you dislike about SmartBug Media? Our initial experience with SmartBug was disappointing. Our assigned strategist, Rodrigo Rivas, did not make an effort to understand our use cases or ##### 4. Expensive Pricing Users find SmartBug Media **expensive** , yet acknowledge the value received justifies the higher pricing. [ See 6 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1554838&qs=pros-and-cons#reviews) See Related User Reviews ![Valentin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valentin B.") VB Valentin B. Enterprise (\> 1000 emp.) 5.0/5 "An amazing group of professionals with an array of front office software experience" What do you dislike about SmartBug Media? can be on the more expensive side, but you get what you pay for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 1.0/5 "Poor Choice For Small Business Marketing/Lead Gen" What do you dislike about SmartBug Media? You pay $7k per month for 40 hrs. If 3 people from their team join a call ( at their discretion) you are charged for all 3 etc. (those hours rack up ##### 5. Long Waiting Time Users experience occasional **long waiting times** due to project overlaps, though it's often expected with agency work. [ See 6 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=2287283&qs=pros-and-cons#reviews) See Related User Reviews ![Samuel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel S.") SS Samuel S. Small-Business (50 or fewer emp.) 5.0/5 "Excellent Marketing and HubSpot Partner" What do you dislike about SmartBug Media? Some delays sometimes because of other projects they have, but I understand how this will happen occasionally with any agency. ## Top-Rated Alternatives [ ![SmartSites](https://images.g2crowd.com/uploads/product/hd_favicon/1e03dca49ac689c16e6a3c7bb3d3c032/smartsites.svg "SmartSites") SmartSites 4.9/5(259) ](https://www.g2.com/products/smartsites/reviews) [ ![KlientBoost](https://images.g2crowd.com/uploads/product/hd_favicon/d401505df2906f8be19479a4c9ab47c8/klientboost.svg "KlientBoost") KlientBoost 4.8/5(403) ](https://www.g2.com/products/klientboost/reviews) [ ![The Free Website Guys](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_557315b19ff084ec3efc5c3216f9a086/the-free-website-guys.png "The Free Website Guys") The Free Website Guys 4.9/5(1,350) ](https://www.g2.com/products/the-free-website-guys/reviews) [ View All Alternatives ](https://www.g2.com/products/smartbug/competitors/alternatives) SD Shannon D. Mid-Market (51-1000 emp.) 1/29/2024 "From alumni to client: A reunion with the best and brightest." 5/5 What do you like best about SmartBug Media? What I really love about SmartBug Media is that I used to be a Senior Marketing Strategist for nearly 4 years at the company and understand the innerworkings and work ethic. When I decided to leave SmartBug I always knew that they held their employees to a higher standard of education and client services. I had really high expectations as a client because I know what SmartBug employees are made of. The people at SmartBug will always be the most brilliant marketers I have surrounded myself with and if I wanted to impress my new organzation I knew I needed to partner with the best agency. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? Like most things in life you get what you pay for. SmartBug is not the inexpensive agency who will crank out a quick project on the cheap. Their services are considered pricey but you you quickly understand why when you begin to see the results. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? When I was hired on as the Senior Marketing Campaigns Manager at Ntiva, I started to notice gaps and areas that our organization could be doing better. Although our previous agency was great at writing content, we needed a more elite agency with elevated expertise and internal resources that we didn't have. We ulitmately needed an agency to help solve our CRM integration issues, HubSpot Sales and Sales enablement, Automation, Content Creation, Website, Conversion Paths, and a slew of many other required tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AN Adam N. Enterprise (\> 1000 emp.) 1/24/2024 "SmartBug is a true partner." 5/5 What do you like best about SmartBug Media? The SmartBug team is comprised of sharp, talented people with a wide-variety of skill-sets related to marketing and development. The team is always very responsive and friendly, and they are a pleasure to work with in general. They're willing to step up to any challenge and support us, and they're great at helping us to find and implement successful solutions. They get the job done, and they also keep things fun and make it easy to work them. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? I wouldn't say there are any downsides to working with SmartBug. We've been working with them for many years now, and as with any agency, some of the team members who support us have changed over that time. Getting new people on the team fully up-to-speed with our projects has been challenging at times, but things have always worked out and I've always felt like we've had full support from SmartBug's leadership when navigating those situations. Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: If you're looking for a top-notch inbound marketing agency, they should be first on your list. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? SmartBug helps us drive the strategy and execution of our inbound marketing programs. From campaign strategy through reporting, they assist us in a variety of areas including creative, development, and sales enablement. They have been instrumental in helping us to get the most our HubSpot platform and tools and have contiunally provided guidance and support to assist us in navigating sigficant changes in our business follwing mergers and acquisitions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") PC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/16/2024 "Smartbug expertise goes beyond" 4.5/5 What do you like best about SmartBug Media? It was my first time knowing about SmartBug and I totally like the high level of expertise brought in into our business discussions and the support level into our eCommerce strategy. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? Nothing to dislike. Time run so fast so when the last session came to an end, the dislike part was about wanting to keep going and discussing our business strategy. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? We had a great workshop session with Jen S. and her team to cover several eCommerce business topics to benefit us from a long term strategy undertanding the needs, wants and pain points of our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Tony I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony I.") TI Tony I. Loans and Investments Small-Business (50 or fewer emp.) 1/5/2024 "Great partner and expertise!" 5/5 What do you like best about SmartBug Media? SBM has a variety of disciplines and a diverse team of experts. I appreciate that we have one designated account representative that advocates across all the disciplines and facilitates the working relationship across digital, social, content, PR, and email marketing. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? Not much on this list to be candid. Everyone wishes they could pay less, but they will work with you on an ongoing relationship basis, project-based pricing, or ad-hoc out-of-scope pricing. They make it work and there is good value in working with this group. Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: I have already referred several colleagues who own or operate their businesses. They all need help in acquiring customers through digital marketing and SBM is a valued partner in navigating this channel. Their expertise is top notch and they can honestly help just about any size firm scale their efforts. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? The team at SmartBug Media (SBM) know their stuff. They helped us boil down what the intent of our marketing efforts are and ultimately how we can improve upon them. They helped us focus our efforts on acquiring the right kind of traffic and converting them into higher quality leads. As many B2B companies know, acquiring leads is not always beneficial if they are not a good fit. SBM helped us to tailor specific content that has ultimately helped us to acquire more consistent and better quality leads, ultimately growing our business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Craig L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig L.") CL Craig L. Owner/CEO Small-Business (50 or fewer emp.) 1/3/2024 "Leads Have Increased & Most Importantly Revenues Have Increased." 5/5 What do you like best about SmartBug Media? Chair 10 Marketing, A SmartBug Company, has been very professional and has operated with minimal hand holding ... They know what they are doing. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? There has been no downside of working with Chair 10 Marketing (A SmartBug Company). We are early in our relationship (\< 1 year), but we expect that to continue. Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: Give them a try, set boundaries & expectations ... and set SMARTGoals (Specific, Measureable, Achieveable, Realistic & Time Bound) Then get to work changing those leads into revenue. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? In our market we had been growing steadily for 7 years with organic leads. Spring 2023 we decided to take our business to the next level. We hired more personnel and let Chair 10 Marketing (A SmartBug Company) create more leads. Ryan Moore & Asa Rabin guided our marketing effort, and did a GREAT JOB!! We exceeded CY2022 Revenues by mid October 2023, and finished 2023 with our best year ever. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Linda Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Linda Q.") LQ Linda Q. Small-Business (50 or fewer emp.) 12/29/2023 "Exceeds Expectations" 5/5 What do you like best about SmartBug Media? My entire team appreciates their vast knowledge and understanding of Hubspot. We often turn to them for advice on how to do something. And they always have an answer or will get us an answer. When there isn't one available they figure out another solution to the problem. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? The one thing I wished they could do for me is bill through my advertising. Because of our corporate finance structure, this is challenging for me to do. I would use their services for advertising if I could bill through them. Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: As with any agency, it is important to get the right team that fits your team's work style. Our team is a perfect fit, and it makes a difference. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? We needed a partner agency that could help us be more productive and efficient, manage the ins and outs of our marketing database, and teach us how to be more self-sufficient along the way. The Smart Bug team goes beyond what we ask of them to provide strategic thinking around how to best reach our audiences, all the while lifting a heavy load off of our plate. They are a crucial part of our team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Lindsay H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsay H.") LH Lindsay H. Senior Marketing Specialist Small-Business (50 or fewer emp.) 1/19/2024 "Great PPC Partner for Our Franchise System" 4.5/5 What do you like best about SmartBug Media? Support, responsiveness, and keeping our team in the loop about upcoming trends and changes. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? PPC and results always have their nuances and ebbs and flows - much of this can be out of our control though and more often than not, the team has back up ideas in place. Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: Take advantage of communication with your reps - set expectations on how much or little you want to be involved and they will follow suit. I believe they are a great partner with our franchise system when many PPC vendors can come across as ambiguous. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? I have worked with many PPC vendors. SmartBug's team, namely Tiffanie, has been a great partner to work with who explains thorough, but understanable, answers to our questions. She is prompt and proactive and they strive to get the results we aim for. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Dave M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave M.") DM Dave M. Director Of Engineering Computer Software Small-Business (50 or fewer emp.) 12/18/2023 "A gamechanger for us." 5/5 What do you like best about SmartBug Media? SmartBug's extensive team boasts specialists for every need. Recently, when we needed to refine our messaging, they introduced us to an expert whose sole focus is crafting impactful messages. This specialized approach extends to other areas as well, including graphic design, animations, and web design, ensuring that each aspect of our marketing is handled by a dedicated professional with targeted expertise. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? Any issue we had along the way was discussed and resolved immediately. Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: GPT Ready yourself for a hands-on involvement in your marketing initiatives, as this isn't a set-it-and-forget-it type of service. Our success with SmartBug stems from our consistent engagement in strategy sessions and regular meetings, highlighting the importance of active participation in shaping the marketing direction. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? SmartBug Media has been instrumental in elevating eConnect's marketing endeavors, particularly within the casino industry. Their strategic approach has not only refined our targeting but also maximized the efficiency and effectiveness of our CRM system, HubSpot. They've crafted engaging marketing campaigns and eye-catching promotions for trade shows, significantly boosting our brand visibility and audience engagement. Additionally, their innovative strategies in promoting both live and virtual events have led to increased attendance and more impactful interactions, further solidifying our presence and influence in the market. The overall impact of SmartBug Media's expertise is a more cohesive, effective, and successful marketing approach for eConnect. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Brandon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon M.") BM Brandon M. CEO & Founder Small-Business (50 or fewer emp.) 12/17/2023 "Marketing Foundation and Execution" 4.5/5 What do you like best about SmartBug Media? Our Marketing Strategist (Sara Wolfe Vaughan) and Director of Client Services (John Suarez) genuinely care about making us successful. They have done a great job of understanding our needs and driving to execute them. They also do a good job managing me, and pushing back internally. SmartBug has many people who do many different things, which is great but can be challenging. Sara does a brilliant job organizing and managing everyone. The broader team at SmartBug also does a solid job with their specialties. The overall strategy and execution are working well for us at this stage, and I'm looking forward to seeing it expand over the next few quarters. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? Agencies can get expensive with hourly rates and add-ons. This is the same for any professional services firm. Overall I feel SmartBug is fair and balanced with this, but it's also something to pay attention to closely. They are highly focused on the Hubspot ecosystem, and my company is deeply engaged in the Salesforce ecosystem, so that has created challenges. I would love it if they had a Salesforce practice! Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: I recommend working with SmartBug, especially if you want a partner to build the foundation for inbound and outbound. The Marketing Strategist consultant is the most important role you engage with, so ensure there is a deep sense of trust, transparency, and effective communication with that person specifically. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? We are an early-stage SaaS and Professional Services technology company. We needed a partner to set the overall foundation for our marketing efforts and partner with us to execute it. This included creating messaging/positioning, branding, strategy, and the technical foundation of what marketing platform to utilize and ensuring it seemingly flows to our Salesforce instance where our sales and leadership team operates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite DM Deirdre M. Small-Business (50 or fewer emp.) 12/15/2023 "SmartBug = The. Best. Decision. Ever." 5/5 What do you like best about SmartBug Media? They are smart, quick and extremely well versed in marketing and implementation. Having our SmartBug team is like having an additional team member! Their efficient support and quick communication is crucial to our success! Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? I LOVE everything about SmartBug, zero dislikes! Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: If you are looking for a team that is well versed in marketing, media and can create strategies for your specific industry/business, look no further! We were struggling to find the right setup and assistance for our quick implementation and SmartBug was the best decision we could have made! They've made a super complicated process much easier! Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? With a tight timeline to get 7 companies into HubSpot, we needed help. Enter SmartBug! We not only met our deadline, but have been supported, educated, and assisted in creating and optimizing our sales and marketing processes. Viole Morales, Megan Golden and Courtney Fraas have been absolutely crucial to our success. Their knowledge, consistent communication, professionalism and patience with our entire team has been exceptional. Our marketing team is tiny and having the extra hands-on help has been absolutely invaluable. In addition, Brent Worley has been working around the clock to migrate our data from a previous system and connect a custom API with our EHR system. We are so grateful we have SmartBug and look forward to even more collaboration down the road! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [SEO Services](https://www.g2.com/categories/seo-services)[Lead Generation Services](https://www.g2.com/categories/lead-generation-services)[Website Design](https://www.g2.com/categories/website-design) [SEO Services](https://www.g2.com/categories/seo-services)[Lead Generation Services](https://www.g2.com/categories/lead-generation-services)[Website Design](https://www.g2.com/categories/website-design)[Sales Training](https://www.g2.com/categories/sales-training)[Marketing Strategy](https://www.g2.com/categories/marketing-strategy)[HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services)[Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services)[PPC Services](https://www.g2.com/categories/ppc-services)[WordPress Developers](https://www.g2.com/categories/wordpress-developers)[Marketing Automation Consulting](https://www.g2.com/categories/marketing-automation-consulting)[Branding Agencies](https://www.g2.com/categories/branding-agencies)[Google Consulting Services](https://www.g2.com/categories/google-consulting-services)[PR Firms](https://www.g2.com/categories/pr-firms)[Shopify Marketing Experts](https://www.g2.com/categories/shopify-marketing-experts)[Shopify Setup Experts](https://www.g2.com/categories/shopify-setup-experts) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Who offers the most developer-friendly mobile crash reporting dashboard?](https://www.g2.com/discussions/who-offers-the-most-developer-friendly-mobile-crash-reporting-dashboard)[Which 3D rendering platforms work best for an interior design firm that needs photorealistic room renderings for client presentations without a dedicated 3D specialist on staff?](https://www.g2.com/discussions/which-3d-rendering-platforms-work-best-for-an-interior-design-firm-that-needs-photorealistic-room-renderings-for-client-presentations-without-a-dedicated-3d-specialist-on-staff)[What civil engineering design platforms are compliant with standard project delivery requirements like BIM mandates so firms can meet government contract specifications?](https://www.g2.com/discussions/what-civil-engineering-design-platforms-are-compliant-with-standard-project-delivery-requirements-like-bim-mandates-so-firms-can-meet-government-contract-specifications) [Best rated HR tools for automation](https://www.g2.com/discussions/best-rated-hr-tools-for-automation)[Digital Marketing Services in New York](https://www.g2.com/categories/digital-marketing/locations/new-york-ny-us)[Pros and Cons Details](https://www.g2.com/products/smartbug/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)