--- title: SmartBug Media Reviews meta\_title: 'SmartBug Media Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 214 reviews by the users' company size, role or industry to find out how SmartBug Media works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 214 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- ### SmartBug Media Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **helpful support** from SmartBug Media, consistently finding solutions to their queries and challenges. [(64 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557250&qs=pros-and-cons#reviews) I appreciate the **expertise** of SmartBug Media; their knowledgeable team makes a significant difference in my experience. [(53 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557628&qs=pros-and-cons#reviews) Users praise the **helpful customer support** at SmartBug Media for their dedication to finding solutions. [(45 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556115&qs=pros-and-cons#reviews) Users praise the **exceptional design team** for their creativity, experience, and strong communication, enhancing collaboration. [(40 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557680&qs=pros-and-cons#reviews) Users appreciate the **friendly and supportive team** at SmartBug Media, always available to assist when needed. [(39 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556974&qs=pros-and-cons#reviews) Users note that SmartBug Media is **more expensive** than other providers, yet quality varies based on the strategist assigned. [(13 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556816&qs=pros-and-cons#reviews) Users have found **inefficient scheduling** issues with SmartBug Media due to unprepared strategists impacting their experience. [(7 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557234&qs=pros-and-cons#reviews) Users face **time management challenges** due to initial strategist misunderstandings, complicating meeting schedules and overall project progress. [(7 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556906&qs=pros-and-cons#reviews) Users find SmartBug Media **expensive** , yet acknowledge the value received justifies the higher pricing. [(6 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1554838&qs=pros-and-cons#reviews) Users experience occasional **long waiting times** due to project overlaps, though it's often expected with agency work. [(6 mentions)](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=2287283&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of SmartBug Media ##### 1. Helpful Users appreciate the **helpful support** from SmartBug Media, consistently finding solutions to their queries and challenges. [ See 64 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557250&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Responsive Support That Provides High Level Results" What do you like about SmartBug Media? How incredibly responsive and helpful Komal is which has really made our work so much easier because we are not waiting for responses for long periods ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Enterprise (\> 1000 emp.) 5.0/5 "Senior Marketing Specialist" What do you like about SmartBug Media? What we like best about SmartBug Media is that they are true strategists and enablers. They don’t just execute tasks — they provide thoughtful guidanc ##### 2. Expertise I appreciate the **expertise** of SmartBug Media; their knowledgeable team makes a significant difference in my experience. [ See 53 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557628&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Enterprise (\> 1000 emp.) 5.0/5 "Senior Marketing Specialist" What do you like about SmartBug Media? What we like best about SmartBug Media is that they are true strategists and enablers. They don’t just execute tasks — they provide thoughtful guidanc ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great coaches and experts" What do you like about SmartBug Media? They have great expertise, are friendly, genuine and easy to work with. They are also organized, great communicators and easy to work with. ##### 3. Customer Support Users praise the **helpful customer support** at SmartBug Media for their dedication to finding solutions. [ See 45 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556115&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Responsive Support That Provides High Level Results" What do you like about SmartBug Media? How incredibly responsive and helpful Komal is which has really made our work so much easier because we are not waiting for responses for long periods ![Kye L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kye L.") KL Kye L. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Experience from Start to Finish" What do you like about SmartBug Media? Working with Komal has been great. She has been so helpful and available for any questions or concerns. ##### 4. Experience Users praise the **exceptional design team** for their creativity, experience, and strong communication, enhancing collaboration. [ See 40 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557680&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Enterprise (\> 1000 emp.) 5.0/5 "Senior Marketing Specialist" What do you like about SmartBug Media? What we like best about SmartBug Media is that they are true strategists and enablers. They don’t just execute tasks — they provide thoughtful guidanc ![Emma P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma P.") EP Emma P. 5.0/5 "Exceptional Expertise and Support for HubSpot Users" What do you like about SmartBug Media? I appreciate SmartBug Media's expertise and deliverables, which consistently shine in our partnership. Their transparency about timelines and supporti ##### 5. Friendly Users appreciate the **friendly and supportive team** at SmartBug Media, always available to assist when needed. [ See 39 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556974&qs=pros-and-cons#reviews) See Related User Reviews ![Kye L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kye L.") KL Kye L. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Experience from Start to Finish" What do you like about SmartBug Media? Working with Komal has been great. She has been so helpful and available for any questions or concerns. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great coaches and experts" What do you like about SmartBug Media? They have great expertise, are friendly, genuine and easy to work with. They are also organized, great communicators and easy to work with. ### 5 Cons or Disadvantages of SmartBug Media ##### 1. Expensive Users note that SmartBug Media is **more expensive** than other providers, yet quality varies based on the strategist assigned. [ See 13 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556816&qs=pros-and-cons#reviews) See Related User Reviews ![Valentin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valentin B.") VB Valentin B. Enterprise (\> 1000 emp.) 5.0/5 "An amazing group of professionals with an array of front office software experience" What do you dislike about SmartBug Media? can be on the more expensive side, but you get what you pay for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "Sara is the best" What do you dislike about SmartBug Media? They are not the least expensive provider in this space, but they are very good. ##### 2. Inefficient Scheduling Users have found **inefficient scheduling** issues with SmartBug Media due to unprepared strategists impacting their experience. [ See 7 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1557234&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great partner for HubSpot implementations!" What do you dislike about SmartBug Media? Diminishing availability over the last few months. Still not bad, but missing Casey on some calls. ![Felipe V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe V.") FV Felipe V. Small-Business (50 or fewer emp.) 5.0/5 "Komal Thakur has been amazing!" What do you dislike about SmartBug Media? There weren’t any major downsides during our experience, but as with any onboarding process, certain steps felt fast-paced at times. Having a bit more ##### 3. Time Management Users face **time management challenges** due to initial strategist misunderstandings, complicating meeting schedules and overall project progress. [ See 7 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556906&qs=pros-and-cons#reviews) See Related User Reviews ![Felipe V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe V.") FV Felipe V. Small-Business (50 or fewer emp.) 5.0/5 "Komal Thakur has been amazing!" What do you dislike about SmartBug Media? There weren’t any major downsides during our experience, but as with any onboarding process, certain steps felt fast-paced at times. Having a bit more ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Enterprise (\> 1000 emp.) 4.0/5 "SmartBug HubSpot Consulting Review" What do you dislike about SmartBug Media? Our initial experience with SmartBug was disappointing. Our assigned strategist, Rodrigo Rivas, did not make an effort to understand our use cases or ##### 4. Expensive Pricing Users find SmartBug Media **expensive** , yet acknowledge the value received justifies the higher pricing. [ See 6 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1554838&qs=pros-and-cons#reviews) See Related User Reviews ![Valentin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valentin B.") VB Valentin B. Enterprise (\> 1000 emp.) 5.0/5 "An amazing group of professionals with an array of front office software experience" What do you dislike about SmartBug Media? can be on the more expensive side, but you get what you pay for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 1.0/5 "Poor Choice For Small Business Marketing/Lead Gen" What do you dislike about SmartBug Media? You pay $7k per month for 40 hrs. If 3 people from their team join a call ( at their discretion) you are charged for all 3 etc. (those hours rack up ##### 5. Long Waiting Time Users experience occasional **long waiting times** due to project overlaps, though it's often expected with agency work. [ See 6 mentions ](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=2287283&qs=pros-and-cons#reviews) See Related User Reviews ![Samuel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel S.") SS Samuel S. Small-Business (50 or fewer emp.) 5.0/5 "Excellent Marketing and HubSpot Partner" What do you dislike about SmartBug Media? Some delays sometimes because of other projects they have, but I understand how this will happen occasionally with any agency. ## Top-Rated Alternatives [ ![SmartSites](https://images.g2crowd.com/uploads/product/hd_favicon/1e03dca49ac689c16e6a3c7bb3d3c032/smartsites.svg "SmartSites") SmartSites 4.9/5(259) ](https://www.g2.com/products/smartsites/reviews) [ ![KlientBoost](https://images.g2crowd.com/uploads/product/hd_favicon/d401505df2906f8be19479a4c9ab47c8/klientboost.svg "KlientBoost") KlientBoost 4.8/5(403) ](https://www.g2.com/products/klientboost/reviews) [ ![The Free Website Guys](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_557315b19ff084ec3efc5c3216f9a086/the-free-website-guys.png "The Free Website Guys") The Free Website Guys 4.9/5(1,350) ](https://www.g2.com/products/the-free-website-guys/reviews) [ View All Alternatives ](https://www.g2.com/products/smartbug/competitors/alternatives) ![Grant D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grant D.") GD Grant D. Franchise Owner Small-Business (50 or fewer emp.) 12/14/2023 "Great Marketing Manager, Sebastian" 5/5 What do you like best about SmartBug Media? The responsiveness of the business and more specifically, Seb, my marketing manager. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? Nothing to dislike greatly - Sometimes online marketing can feel random in what you get back from what you put in. Seb does a great job helping me understand but this problem is more inherent to marketing as a whole. Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: I am thrilled to write a glowing review for Sebastian Kukielka, and on a larger scale SmartBug, who has been an absolute game-changer for my business. Sebastian's expertise in creating and monitoring Facebook, Instagram, and Google ads has had a significant impact on our online presence and overall success. What sets Sebastian apart is his responsiveness and commitment to customer service. Whether it's through email or phone, he is always just a message away, ready to address any questions or concerns promptly. His willingness to follow through on every agenda item we discuss has made our collaboration seamless and productive. Sebastian's ability to continually adjust our ad campaigns to maximize ROI is a testament to his deep understanding of the ever-evolving digital marketing landscape. His strategic approach and attention to detail ensure that our advertising dollars are being used efficiently and effectively. In summary, working with Sebastian Kukielka has been a game-changing experience for my business. His expertise, communication skills, and dedication have made him an invaluable asset to our marketing efforts. I cannot recommend him highly enough to anyone seeking a marketing agent who delivers exceptional results and consistently goes above and beyond expectations. Sebastian is a true professional, and I look forward to continuing our successful partnership. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? SmartBug is helping to run my online ad campaigns and help to acehieve the highest ROI for my marketing spend. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MT Mike T. Mid-Market (51-1000 emp.) 12/14/2023 "Not an Easy Task" 5/5 What do you like best about SmartBug Media? Communication. They are great at recognizing the need to schedule weekly standups when we are actively working on a launch. We have even done daily stand ups when a target was not going according to plan. Just a very knowledgable and well rounded team. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? I have not found anything yet! I have had a great experience with them so far. Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: Look no further than SmartBug when looking for a partner to assisting digital marketing. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? Smart Bug is a partner with us(RPM Industrial Coatings Group) with our implementation of HubSpot across several business units in our group. This is not an easy task to say the least as most of our reps at the current BU have very little to no experience with any kind of CRM. Melissa and teams knowledge on how to structure everything and timing of it all has greatly helped us successfully launch Sales Hub and an ERP integration. We are approaching a launch of Marketing AND Service Hub as well. We truly couldn't do this without them. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Bruce A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruce A.") BA Bruce A. Managing Member Small-Business (50 or fewer emp.) 12/13/2023 "Like us, they do "Whatever It Takes" to achieve the best results" 5/5 What do you like best about SmartBug Media? We don't have to drive them, they drive us. They are highly organized, disciplined, communicate daily with us, and can rapidly pivot and course correct based upon shared, data-driven decision making. They also are willing to bring in new talent with different capabilities when new challenges arise or their initial choice turns out not to be the best fit with what we need. Their entire Team, including their CEO, They deeply care about helping us achieve great success! Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? They could be more systematic in their use of data analytics, what is working and what is not, to guide decision making about next quarter's strategic plan. Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: We have worked with three digital marketing firms prior to SmartBug, and they are far and away the most capable firm. Their level of strategic thinking, organization, attention to detail, project management execution, and deep caring about our success is unparalleled. I would recommend that prior to engaging with them you have a clear understanding of what your near term, intermediate term, and longer-term business goals are; and what are your current strengths and weaknesses around marketing and sales. Also, be able to share with them who your main competitors are, and what differentiates you from them. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? We have Big Hairy Audacious Goals to double revenue and triple EBITDA in the next three years, prior to a national expansion of our Root Cause Psychiatry Program. SmartBug initially helped us with sales enablement by building out numerous automated workflows, which, combined with effective training of our sales team, has resulted in 35% higher close rates, and a 20% increase in new patient bookings. We are now focused on aggressively growing the number of inbound leads, and SmartBug is helping us through providing excellent content development strategies, and laying out the plans for a managed PPC and Social Media advertising campaign. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sam W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam W.") SW Sam W. Mid-Market (51-1000 emp.) 12/11/2023 "SmartBug is not your average digital marketing agency...." 5/5 What do you like best about SmartBug Media? SmartBug surpasses any marketing agency I've ever collaborated with (and I've collaborated with many). It's almost unfair to label them merely as an "agency"; they truly feel like a valuable partnership or an extension of my own team. I thoroughly enjoy our collaboration and would wholeheartedly endorse them to anyone seeking exceptional support in the realm of digital marketing. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? That I don't have enough room in our budget to get more hours with them =) Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: If you're involved in digital marketing, you likely have a multitude of responsibilities. What's essential is partnering with an agency that doesn't burden you with additional work but rather acts as a true collaborator. You don't need an agency that shifts the workload onto you but a genuine partner that can shoulder the heavy lifting, allowing you to focus on other critical tasks. SmartBug is precisely that kind of partner. They offer a full-fledged secondary team with in-depth expertise in digital marketing. They're not only easy to work with but also consistently apply best practices to deliver outstanding results. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? Setting up HubSpot, getting the sales team bought-in, providing training, facilitating a comprehensive onboarding process, and developing a strategic plan. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Tracy A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tracy A.") TA Tracy A. Sr. Manager Digital Marketing Enterprise (\> 1000 emp.) 11/27/2023 "Our partners at SmartBug are an extension of our team" 5/5 What do you like best about SmartBug Media? I can't say enough about the level of stress reduction having SB as a partner we can rely on and trust for both planned and unplanned work. Highly recommend. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? The best people get promoted (as they should) and "leave us".... it's inevitable, but we get so attached it can be hard :) Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: Ensure you have the right level of development and support in your contract type, based on your needs and budget. We needed something in between the two main options for our investment level, and were able to work it out with SB leadership because we had been long-standing customers. We were very grateful and it made all the difference in our ability to be nimble and "right-sized" in terms of budget. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? SmartBug is our go-to resource for managing our Hubspot-based website, email marketing workflows, contacts and operations databases, etc. We have become quite self-sufficient on many aspects of our Marketing tech, including Hubspot tasks like page building, email setup, and template tweaks. However, there is often a case where something isn't working how we anticipated or it is just something that dev needs to look at. There are other cases where we need full support from design to execution and testing. In all instances, we get prompt support with the appropriate sense of urgency and attention to detail. Our account team is simply the best. They provide us regular avenues for communication, collaboration, and support --and give us positive reinforcement even when accidentally break something! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JN Jan N. Mid-Market (51-1000 emp.) 12/20/2023 "Smartbug is a great compliment to our Marketing Team!" 5/5 What do you like best about SmartBug Media? They are a partner and work with us on all areas concerning our marketing efforts. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? Sometimes the difference in time zones is a challenge when setting up interviews/meetings Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: Don't be afraid to share all your marketing challenges, they have co-workers with various expertise - and can tap into a huge network that probably holds the solutions to your challenges. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? I've been working with our Smartbug team - Chelsey Clayton and Boris Palacios -to increase our digital presence as well as build a new website - they are so helpful researching topics - creating solutions for challenges we might have - and keeping us on task for deadlines - and overall just a great resource for us. Their knowledge of HubSpot, digital/social media best practices, and work ethic has been so valuable to us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 1/29/2024 "The team has added benefits to our organizations marketing program and an asset to the sales field." 4/5 What do you like best about SmartBug Media? The people - very collaborative and helpful when I joined as a new employee. Holly and Sofia are great to work with and very responsive. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? I would not say this is a disklike about SmartBug but rather an internal issue at our organizaiton. Our marketing department needs to improve collaboration directly with SB before they create a program that they deem benefical. I believe the team at SB could help fill some of our marketing gaps if utilized in a broader capacity. As a helpful note- SB is currently and extension of our sales team and our marketing departmetn reports to a different division in our organization. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? Their team is helping with industry best practices for increasing awareness to our brand. Thier input and recommendations using our crm tool is allowing me to filter out the real opportunities and focus my team on the prospects that fit our ideal client profile. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite YL Yonatan L. 1/24/2024 "Smartbug has been an amazing all-encompassing digital marketing agency" 4.5/5 What do you like best about SmartBug Media? Smartbug is a partner in growth, through and through, They are a team of hardworking, and talented people which partner with you on your growth goals. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? Like many digital agencies, Smartbug has not developed a deeper understanding of our market, product, and domain. To this end, we often spoonfeed the content and content related strategies. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? We are a fast growing, bootstrapped, B2B SaaS company. Smartbug have not only helped us acquire game changing enterprise customers, but they have driven a huge increase in brand awareness. They have created a comprehensive digital marketing strategy (paid, organic, PR, content, sales enablement), and streamlined the operation using our tech stack (CRM, Sales Intelligence, etc.). Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CW Curt W. Small-Business (50 or fewer emp.) 1/25/2024 "Consistent performance below benchmark" 4.5/5 What do you like best about SmartBug Media? Being able to speak to Jake on a regular basis to keep our performance at a high level Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? We are only a year in and i do not have any dislikes at this time. We look to continue our growth and marketing assuming it continues to perform Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: Depending on the type of business it is a solid way to capture additional market share via a PPC campaign Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? Jake Ryan with Chair10 is our PPC representitive. After the second month he made some adjustment to our PPC campaign to smart bidding and has been consistantly under franchise benchmarks. He communicates well and continues to keep our performance at a high level. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/16/2024 "SmartBug is such a great partner, they are 100% embedded within our Marketing team!" 5/5 What do you like best about SmartBug Media? They have a very strong inbound marketing machine. I know once we launch key initiatives with SmartBug that the team will manage the initiative professionally, manage it as a project, and help us to plan and execute with a high degree of efficiency. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? Sometimes getting things turned around very quickly can be challenging, if the initiative is not planned out in advance. But this is understandable. As long as we're well planned, then their inbound marketing engine helps plan, execute, and drive results! Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: SmartBug is highly effective at inbound marketing, demand generation, website development, lead generation, and especially at planning and executing on key marketing campaigns for our organization. I would highly recommend them as a digital marketing agency! Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? SmartBug is focused on inbound marketing, demand generation, lead generation, and measuring our marketing impact. Our marketing team is small, but we needed a strong partner. They have been helping us to increase our metrics for demand generation and lead generation by over 80% YoY. They have mad such as strong impact on our organization in this area, and also helped us to redesign and launch a new website. Review collected by and hosted on G2.com. 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