--- title: SmartBug Media Reviews meta_title: 'SmartBug Media Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 214 reviews by the users' company size, role or industry to find out how SmartBug Media works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 214 scale: '5' date_modified: '2026-08-10' parent_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- # SmartBug Media Reviews **Vendor:** SmartBug Media **Category:** [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 214 ## About SmartBug Media 🀝 Most Decorated Elite HubSpot Partner (3x HubSpot North America Partner of the Year) 🀝 Google Premier Partner 🀝 Shopify Partner πŸ… Continue to hold all available HubSpot Accreditations πŸ“š More than 1,200 marketing & sales certifications πŸ† More than 150 company awards & recognitions (and counting) 🌟 More than 700 5-star customer reviews across multiple platforms At SmartBug Media, we've been navigating the digital agency space for over 15 years, mastering the art of creating resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration - we've got you covered! Now, imagine having access to a center of excellence for hire, ready to propel your organization toward success. That's us! We combine sound strategies, cutting-edge technology, and top-notch talent to set the course for your future success. And hey, it's not just about being full service; we're all about providing solutions that are specifically tailored to your needs. SmartBug's reputation? Well, it speaks volumes about our commitment to our clients. A 3x HubSpot North America Partner of the Year with over 700 5-star reviews and Elite partner status, we are the largest and most decorated HubSpot agency partner in the world. Plus, we're a Google Premier Partner and a proud Shopify partner. In a world that's constantly changing, we remain steadfast in our dedication to delivering client success and an unparalleled agency experience. It's not just about solving complex problems; it's about building relationships based on trust. So, let's journey together towards growth and resilience. After all, it's what we do best! ## SmartBug Media Pros & Cons **What users like:** - Users appreciate the **helpful support** from SmartBug Media, consistently finding solutions to their queries and challenges. (64 reviews) - I appreciate the **expertise** of SmartBug Media; their knowledgeable team makes a significant difference in my experience. (53 reviews) - Users praise the **helpful customer support** at SmartBug Media for their dedication to finding solutions. (45 reviews) - Users praise the **exceptional design team** for their creativity, experience, and strong communication, enhancing collaboration. (40 reviews) - Users appreciate the **friendly and supportive team** at SmartBug Media, always available to assist when needed. (39 reviews) - Users commend SmartBug Media for their **extensive knowledge** , appreciating the helpful and friendly support provided. (38 reviews) - Knowledgeable (34 reviews) - Users commend the **high level of professionalism** from the SmartBug team, ensuring personalized and effective service integration. (33 reviews) - Knowledgeability (28 reviews) - Users value the **effective communication** from SmartBug Media, appreciating quick, knowledgeable, and collaborative support throughout their projects. (27 reviews) **What users dislike:** - Users note that SmartBug Media is **more expensive** than other providers, yet quality varies based on the strategist assigned. (13 reviews) - Users have found **inefficient scheduling** issues with SmartBug Media due to unprepared strategists impacting their experience. (7 reviews) - Users face **time management challenges** due to initial strategist misunderstandings, complicating meeting schedules and overall project progress. (7 reviews) - Users find SmartBug Media **expensive** , yet acknowledge the value received justifies the higher pricing. (6 reviews) - Users experience occasional **long waiting times** due to project overlaps, though it's often expected with agency work. (6 reviews) - Scheduling Issues (6 reviews) - Difficult Learning (5 reviews) - Users face **communication issues** with SmartBug Media, particularly due to frequent changes in account managers and lack of understanding. (4 reviews) - Users express concern over **lack of communication** , resulting in confusion, unmet expectations, and inefficiency throughout their engagement. (4 reviews) - Limited Access (4 reviews) ## SmartBug Media Reviews ### 1. An amazing group of professionals with an array of front office software experience **Rating:** 5.0/5.0 stars **Reviewed by:** Valentin B. | Consultant, Management Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about SmartBug Media?** They always find a way to the best viable solution **What do you dislike about SmartBug Media?** can be on the more expensive side, but you get what you pay for **Recommendations to others considering SmartBug Media:** Great group if you're looking for the cream of the crop problem solvers regarding any front office solution in your tech stack **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug consistently finds ways to make the impossible possible. They have so much experience with various platforms and industries, there's really nothing they aren't comfortable with. ### 2. SmartBug HubSpot Consulting Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about SmartBug Media?** The support provided by Amanda Hurd has been excellent! She’s taken the time to truly understand our needs and demonstrates strong knowledge across various areas of HubSpot. Our company and industry (insurance) are unique, and I’ve been consistently impressed with how well Amanda keeps track of everything. :) **What do you dislike about SmartBug Media?** Our initial experience with SmartBug was disappointing. Our assigned strategist, Rodrigo Rivas, did not make an effort to understand our use cases or learn about our company, which left him unprepared for meetings and made scheduling a challenge. It took some time and effort to get back on track, but once we transitioned to a new strategist, our experience significantly improved. The new strategist better aligned with our needs and helped us make meaningful progress toward our HubSpot goals. **Recommendations to others considering SmartBug Media:** Make sure you have a good strategist! That relationship is everything! If you can, request Amanda Hurd. **What problems is SmartBug Media solving and how is that benefiting you?** SmartBug has been providing HubSpot consulting support for our company since Q2 2024. The SmartBug team is helping our internal marketing team to dig deeper into the various HubSpot tools and identify ways to hit our goals. ### 3. Tailored Support and Deep Understanding of Niche Business Use Cases **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about SmartBug Media?** The true value is that SBM is willing to work with you to customize a scope of work to fit your needs. Our marketing team is segmented into multiple sub-teams who support different areas of the business. SBM worked with us to incorporate everyone's specific use case into one project, having separate calls and project tracking for each sub team, while still supporting us a whole and keeping our efforts aligned. We always struggle to find this ability in vendors we work with so this is a huge plus. **What do you dislike about SmartBug Media?** There were a few times throughout our process working with them where we questioned if we were being pushed towards something (adding more hours, purchasing a new Hub) because it was truly needed or because it would bring in more revenue for SBM. However when we wanted to reduce our hours and cut down on the support we were receiving, there was no question and our team worked with us to make sure we were getting the most out of those hours. **Recommendations to others considering SmartBug Media:** Ensure you get a good account rep. The person we were assigned at the beginning of our contract was NOT fulfilling our needs. But we pushed back and almost cut ties entirely before being connected with our current rep, Amanda Hurd. She and the team we currently work with have been amazing - smart, always readily available, communicative, and constantly providing value. The more communicative you are with them the more able they are to help you I believe. **What problems is SmartBug Media solving and how is that benefiting you?** Our company onboarded with HubSpot and utilized their advanced onboarding service. Once our 60 days were up, we definitely felt the hole that was left without support and someone to answer random questions. SmartBug has been able to step in and not only save our team a ton of time by building out emails and reports, but also easily provide training, data, resources and research on topics that none of our teammates have time to become experts in. They've worked with us on all of our requests from project management, to HubSpot optimization, to team training, to even expertise to help improve our overall marketing strategy. ### 4. Wealth of HubSpot Expertise **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole B. | Marketing Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about SmartBug Media?** They have many skilled and capable employees. **What do you dislike about SmartBug Media?** The biggest pain point for us is the high rates for their services. **Recommendations to others considering SmartBug Media:** In my experience, SmartBug is a very organized and professional agency. I would recommend them, especially for large or complex projects. **What problems is SmartBug Media solving and how is that benefiting you?** Over time, we used SmartBug's paid media, inbound, and technical services. The biggest benefit to us was in leveraging their combined HubSpot knowledge to help us make the tool work better for our company's unique requirements. They were able to help us devise processes as well as execute technical implementations. ### 5. Poor Choice For Small Business Marketing/Lead Gen **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about SmartBug Media?** Highly knowledgeable in how to use the CRM/Hubspot The support team is competent, personable, and friendly. Really enjoyed our Account Strategist. Also enjoyed those filling in during absence-they were just stretched. **What do you dislike about SmartBug Media?** You pay $7k per month for 40 hrs. If 3 people from their team join a call ( at their discretion) you are charged for all 3 etc. (those hours rack up quick!) If you ask questions about things not done-they charge hours for multiple people looking into it... (nice luxury as a provider) We signed up for marketing/growth-in initial calls we shared it was our focus including amount to generate. Nobody verbalized this was not possible until we questioned lack of results-then were told "the contract says" READ- THE CONTRACT- please don't rely on the people to share their limitations. Staff is incredibly kind but became VERY STRETCHED for some months (during a leave) and output is minimal compared to cost. No concessions for their shortcomings-the bottom line was pay for contract. Quality and integrity did not appear to be a motive. Moving forward, it is a huge lesson learned-read the fine print, look for unsolicited reviews and trust nothing that is not in writing. We should not have missed that! **What problems is SmartBug Media solving and how is that benefiting you?** Marketing to increase lead generation/sales was the sole intent of our contracting. ### 6. Sara is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about SmartBug Media?** Our SmartBug partner was able to flex to our working style, and she was also extremely knowledgeable and personable. **What do you dislike about SmartBug Media?** They are not the least expensive provider in this space, but they are very good. **What problems is SmartBug Media solving and how is that benefiting you?** We needed a flexible partner to help us walk through a few opportunities to use HubSpot more efficiently, as well as to help us be good data stewards. ## SmartBug Media Discussions - [What is SmartBug Media used for?](https://www.g2.com/discussions/what-is-smartbug-media-used-for) - [View SmartBug Media pricing details and edition comparison](https://www.g2.com/products/smartbug/reviews?filters%5Bsentiment_snippet%5D=1556816&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A34%3A59+-0500&secure%5Bsession_id%5D=129354bf-0252-4ddf-b216-380f0c76ba93&secure%5Btoken%5D=09122fa7f2536f719f6b51affa1d7525a233cf191d87e37bb59fa44192b1c408&format=llm_user) ## SmartBug Media Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SmartBug Media Alternatives - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.9/5.0 (258 reviews) - [KlientBoost](https://www.g2.com/products/klientboost/reviews) - 4.8/5.0 (403 reviews) - [The Free Website Guys](https://www.g2.com/products/the-free-website-guys/reviews) - 4.9/5.0 (1,343 reviews)