--- title: SmartBug Media Reviews meta\_title: 'SmartBug Media Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 214 reviews by the users' company size, role or industry to find out how SmartBug Media works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 214 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- # SmartBug Media Reviews & Provider Details Claimed ###### Profile Status This profile is currently managed by SmartBug Media but has limited features. Are you part of the SmartBug Media team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! 🀝 Most Decorated Elite HubSpot Partner (3x HubSpot North America Partner of the Year) 🀝 Google Premier Partner 🀝 Shopify Partner πŸ… Continue to hold all available HubSpot Accreditations πŸ“š More than 1,200 marketing & sales certifications πŸ† More than 150 company awards & recognitions (and counting) 🌟 More than 700 5-star customer reviews across multiple platforms At SmartBug Media, we've been navigating the digital agency space for over 15 years, mastering the art of creating resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration - we've got you covered! Now, imagine having access to a center of excellence for hire, ready to propel your organization toward success. That's us! We combine sound strategies, cutting-edge technology, and top-notch talent to set the course for your future success. And hey, it's not just about being full service; we're all about providing solutions that are specifically tailored to your needs. SmartBug's reputation? Well, it speaks volumes about our commitment to our clients. A 3x HubSpot North America Partner of the Year with over 700 5-star reviews and Elite partner status, we are the largest and most decorated HubSpot agency partner in the world. Plus, we're a Google Premier Partner and a proud Shopify partner. In a world that's constantly changing, we remain steadfast in our dedication to delivering client success and an unparalleled agency experience. It's not just about solving complex problems; it's about building relationships based on trust. So, let's journey together towards growth and resilience. After all, it's what we do best! * * * Seller [SmartBug Media](https://www.g2.com/sellers/smartbug-media) Discussions [SmartBug Media Community](https://www.g2.com/products/smartbug/discuss) Languages Supported English, French, Spanish Services Offered Full Customer Lifecycle, Marketing&Sales Strategy, Revenue Ops & Reporting, SEO & Pay Per Click, Customer Success&Training Locations Serviced Canada, El Salvador, Mexico, United States, + 1 more Overview by Jen Spencer (CEO) Show More ## Pricing Pricing provided by SmartBug Media. ### HubSpot Onboarding Starting at $5,000.00 ### Website Design & Development Contact Us [ View More Pricing Information ](https://www.g2.com/products/smartbug/pricing) ## Top-Rated Alternatives [ ![SmartSites](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SmartSites") SmartSites 4.9/5(259) ](https://www.g2.com/products/smartsites/reviews) [ ![KlientBoost](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KlientBoost") KlientBoost 4.8/5(403) ](https://www.g2.com/products/klientboost/reviews) [ ![The Free Website Guys](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "The Free Website Guys") The Free Website Guys 4.9/5(1,350) ](https://www.g2.com/products/the-free-website-guys/reviews) [ View All Alternatives ](https://www.g2.com/products/smartbug/competitors/alternatives) ## User Insights Average based on 214 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") GH Verified User in Human Resources Small-Business (50 or fewer emp.) 3/11/2025 "Poor Choice For Small Business Marketing/Lead Gen" 1/5 What do you like best about SmartBug Media? Highly knowledgeable in how to use the CRM/Hubspot The support team is competent, personable, and friendly. Really enjoyed our Account Strategist. Also enjoyed those filling in during absence-they were just stretched. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? You pay $7k per month for 40 hrs. If 3 people from their team join a call ( at their discretion) you are charged for all 3 etc. (those hours rack up quick!) If you ask questions about things not done-they charge hours for multiple people looking into it... (nice luxury as a provider) We signed up for marketing/growth-in initial calls we shared it was our focus including amount to generate. Nobody verbalized this was not possible until we questioned lack of results-then were told "the contract says" READ- THE CONTRACT- please don't rely on the people to share their limitations. Staff is incredibly kind but became VERY STRETCHED for some months (during a leave) and output is minimal compared to cost. No concessions for their shortcomings-the bottom line was pay for contract. Quality and integrity did not appear to be a motive. Moving forward, it is a huge lesson learned-read the fine print, look for unsolicited reviews and trust nothing that is not in writing. We should not have missed that! Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? Marketing to increase lead generation/sales was the sole intent of our contracting. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![beth k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "beth k.") BK beth k. CFO, Co-Owner eZanga.com Small-Business (50 or fewer emp.) 3/11/2021 "Projects fell far behind and they couldn't keep up. Overpriced." 0/5 Describe the project or task SmartBug Media helped with: All aspects of inbound Marketing, Paid Marketing, Website Design, and development. Review collected by and hosted on G2.com. What do you like best about SmartBug Media? Kayleigh, Brittany, and Jenna were very friendly and personable to work with. We enjoyed our weekly zoom meetings when it was off-topic and about personal lives. Review collected by and hosted on G2.com. What do you dislike about SmartBug Media? Website Design, overpriced work, missed deadlines, lack of SEO, the paid ads were a disaster, analysis errors, tracking errors, paying for items never delivered, slow page load speed. inconsistent work, the response to our complaints, especially at the end of the relationship. The last person we communicated with made the decision to leave easy. The contract had us locked in for a year. Review collected by and hosted on G2.com. Recommendations to others considering SmartBug Media: Consider other alternatives. Do not put all your eggs in one basket. Have low expectations. Review collected by and hosted on G2.com. What problems is SmartBug Media solving and how is that benefiting you? The only benefit I realized from using SmartBug was forcing my hand to learn about SEO and inbound marketing to be able to accomplish in weeks what they were not able to accomplish in 15 mos. Review collected by and hosted on G2.com. Show More Response from Customer Advocacy of SmartBug Media [Editedit](https://www.g2.com/survey_responses/smartbug-media-review-4643274/official_response/edit) Hi Beth - Thank you for taking the time to write a review. Although it’s difficult to hear, we appreciate you sharing your experience so that we can continue to improve moving forward. We have reached out privately to resolve any concerns. Validated ReviewerSource: Organic ## Questions about SmartBug Media? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SmartBug Media ](https://www.g2.com/products/smartbug/discussions/new) GU Guest User What is SmartBug Media used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smartbug-media-used-for) [ View all Discussions ](https://www.g2.com/products/smartbug/discuss) ## Pricing Options Pricing provided by SmartBug Media. ### HubSpot Onboarding Starting at $5,000.00 ### Website Design & Development Contact Us ### E-Commerce Solutions Contact Us [ View More Pricing Information ](https://www.g2.com/products/smartbug/pricing) SmartBug Media Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8c288ac3f683085cca56257146ccffb5/smartsites.jpg "Product Avatar Image") SmartSites 4.9/5(259) [ Compare Now ](https://www.g2.com/compare/smartbug-vs-smartsites) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c693f95276c74196ec71da387bdca1b1/huble.png "Product Avatar Image") Huble 4.6/5(47) [ Compare Now ](https://www.g2.com/compare/huble-vs-smartbug) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_778afd26a326fc41ab700f1aa1e816a4/webfx.gif "Product Avatar Image") WebFX 4.8/5(203) [ Compare Now ](https://www.g2.com/compare/smartbug-vs-webfx) ##### Categories on G2 [SEO Services](https://www.g2.com/categories/seo-services)[Lead Generation Services](https://www.g2.com/categories/lead-generation-services)[Website Design](https://www.g2.com/categories/website-design) [SEO Services](https://www.g2.com/categories/seo-services)[Lead Generation Services](https://www.g2.com/categories/lead-generation-services)[Website Design](https://www.g2.com/categories/website-design)[Sales Training](https://www.g2.com/categories/sales-training)[Marketing Strategy](https://www.g2.com/categories/marketing-strategy)[HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services)[Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services)[PPC Services](https://www.g2.com/categories/ppc-services)[WordPress Developers](https://www.g2.com/categories/wordpress-developers)[Marketing Automation Consulting](https://www.g2.com/categories/marketing-automation-consulting)[Branding Agencies](https://www.g2.com/categories/branding-agencies)[Google Consulting Services](https://www.g2.com/categories/google-consulting-services)[PR Firms](https://www.g2.com/categories/pr-firms)[Shopify Marketing Experts](https://www.g2.com/categories/shopify-marketing-experts)[Shopify Setup Experts](https://www.g2.com/categories/shopify-setup-experts) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best inbound call tracking software for small businesses](https://www.g2.com/discussions/best-inbound-call-tracking-software-for-small-businesses-any-recommendations)[Most recommended pricing apps for startups](https://www.g2.com/discussions/most-recommended-pricing-apps-for-startups)[Top intranet software with easy collaboration tools](https://www.g2.com/discussions/top-intranet-software-with-easy-collaboration-tools) [Best CPaaS software for company communication](https://www.g2.com/discussions/best-cpaas-software-for-company-communication)[What insurance rating software has the best AMS and agency management system integration?](https://www.g2.com/discussions/what-insurance-rating-software-has-the-best-ams-and-agency-management-system-integration)[Pros and Cons Details](https://www.g2.com/products/smartbug/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)