SmartAssist Reviews & Product Details

SmartAssist Overview

What is SmartAssist?

Know your customer’s next move

SmartAssist Details
Product Description

Know your customer’s next move

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Company Website
1,782 Twitter followers
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SmartAssist Reviews

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Mid-Market(51-1000 emp.)
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Review source: Invitation from G2
What do you like best?

Their implementation and support is amazing Review collected by and hosted on

What do you dislike?

I'm not sure if our support organization is the best use case for Wise's machine learning. We don't have enough regularity in our tickets to really take advantage of the service they offer. Review collected by and hosted on

Recommendations to others considering the product:

Wise is a great program run by great people. I'd dig to make sure what they can do helps with your workflow. Review collected by and hosted on

What problems are you solving with the product? What benefits have you realized?

We're using Wise to automatically tag and distribute tickets to our agents. Review collected by and hosted on

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