SmartAssist
4.0
(1)
Know your customer’s next move
SmartAssist Reviews
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AC
Administrator in Computer Software
content
"Machine Learning Applied to Helpdesk Software"
What do you like best?
Their implementation and support is amazing
What do you dislike?
I'm not sure if our support organization is the best use case for Wise's machine learning. We don't have enough regularity in our tickets to really take advantage of the service they offer.
Recommendations to others considering the product:
Wise is a great program run by great people. I'd dig to make sure what they can do helps with your workflow.
What problems are you solving with the product? What benefits have you realized?
We're using Wise to automatically tag and distribute tickets to our agents.
What Sales Intelligence solution do you use?
Thanks for letting us know!
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* We monitor all SmartAssist reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
Company: SmartAssist
Website: www.smartassist.io
