Verified User in Construction

Small-Business (50 or fewer emp.)

12/7/2018

"Great program"

5/5

What do you like best about Smart Service?

Syncs with Quick-books for digital scheduling. Easy to use and customer support is easily accessible. The webinars are very helpful and always bring out new tips that we were unaware of. The program is constantly being updated and improved. Review collected by and hosted on G2.com.

What do you dislike about Smart Service?

The lag time between syncing when updating customer information. Review collected by and hosted on G2.com.

Recommendations to others considering Smart Service:

I would definitely recommend if you are looking for a scheduling software. It is easy to use and very great for customer support. By far the best program I have used in a long time. Review collected by and hosted on G2.com.

What problems is Smart Service solving and how is that benefiting you?

Customer repair calls and scheduling on routing. Able to route properly and have best use of appointment times. Able to direct service calls to the right areas and utilize their time efficiently. Review collected by and hosted on G2.com.

Robynn P.

Sales Assistant

Marketing and Advertising

Mid-Market (51-1000 emp.)

1/7/2016

"Amazing Field Technology and QuickBooks Integration"

4/5

What do you like best about Smart Service?

QuickBooks integration is wonderful because you can invoice from SmartService and see the customer's balance.

The features it offers for the field staff are great, we have never had the option of tracking time in real time on a job and generate payroll for it. It is very user friendly for a typical iphone user.

The company is always listening to real world scenarios and using those to improve the software, they have really made many improvements based off of our feedback.

Review collected by and hosted on G2.com.

What do you dislike about Smart Service?

Purchase Order linking limitation. We link our expenses to a job and it would be better if this aspect of the program was more robust. It is great on the AR side, not so much on the AP side.

Having a manual for this program would have been great. We received short training sessions but were left to figure things out for ourselves and in many cases had to re-invent the wheel once we figured out our processes didn't receive the desired result we expected. I realize every business if different so you have to make it work for you but there are many options we "found" that a manual would have easily explained.

Proposals and Work Orders need a numbering system because after using this program for more then a year the jobs get convoluted and it is hard to find things. We can't close jobs like the program is made to do because we use job costing for reports. Review collected by and hosted on G2.com.

Recommendations to others considering Smart Service:

Ask A LOT of questions during the training. Really think your set-up and business process through before diving into it. It takes some time to set-up and get working properly, don't take your back-up system down. HAVE A BACKUP FOR TIMEKEEPING while starting out IF you use it for payroll. It took our field staff some time to get it down without mistakes. Review collected by and hosted on G2.com.

What problems is Smart Service solving and how is that benefiting you?

Job Costing was a huge grey area, now we have accurate, down to the minute job costing on every job. The items are linked to the job and payroll which is wonderful. There is a great history of the account at our fingertips as well. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

1/14/2016

"Excellent easy worth every penny"

5/5

What do you like best about Smart Service?

Smart service is easy to schedule and resolve issues. Create tickets and manage appointments with addresses. We have used smart service for years to track our service appointments and some of our sales appointments. I would recommend this to any small business looking for an affordable managing software Review collected by and hosted on G2.com.

What do you dislike about Smart Service?

I dislike how it looks a little old. It is great and works perfectly but could use a facelift. Reminds me a lot of office 2007 in terms of looks however it functions great. I wish it had a little bit more expandability but it is a decent stable product that is easy to train people to use Review collected by and hosted on G2.com.

Recommendations to others considering Smart Service:

Try it out it is great for small businesses however if you are an intermediate company it can be lacking significantly Review collected by and hosted on G2.com.

What problems is Smart Service solving and how is that benefiting you?

Service calls and sales appointments. We also have our customer database in it. Review collected by and hosted on G2.com.