---
title: SMART Service Desk Reviews
meta_title: 'SMART Service Desk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how SMART Service Desk works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 2
  scale: '5'
date_modified: '2026-01-18'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# SMART Service Desk Reviews
**Vendor:** Internet Information Technologies  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 2
## About SMART Service Desk
IT Service Support and Management Solutions – ITSM + GRC A Pink Verified, IT Service Support Management Solution Providing enterprise class solutions at an affordable price to SMB Currently being used by 100,000 plus users worldwide SaaS and On-Prem deployments to support from 20 to 20,000 users Local support and implementation services are available in U.S., U.K., South Africa, Australia, U.A.E, Saudi Arabia, Bahrain, Oman, Indonesia and Philippines




## SMART Service Desk Reviews
  ### 1. "IT Service Management As it Should be!"

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karim E. | Commercial Manager, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 22, 2017

**What do you like best about SMART Service Desk?**

SMART Service Desk is a truly complete ITSM product. We have been using and promoting SMART Service Desk since 5 years now and it always exceeds our expectations. 

**What do you dislike about SMART Service Desk?**

Not that much dislikes. The way forward for SMART Service Desk will be full of success with lower weaknesses against other products.

**What problems is SMART Service Desk solving and how is that benefiting you?**

We are delivering IT Services to many external entities and clients.

  ### 2. It is easier than you can imagine.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Abdulhakim B. | Service desk admin, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** June 04, 2014

**What do you like best about SMART Service Desk?**

It is easy to use with simple user interface.

**What do you dislike about SMART Service Desk?**

Difficult to update company structure in smartsuite.

**Recommendations to others considering SMART Service Desk:**

SMART Suite is an easy tool for Service management.

**What problems is SMART Service Desk solving and how is that benefiting you?**

Reporting work load.


## SMART Service Desk Discussions
  - [Where can i get more details about SMART Service Desk - ITSM and GRC Software](https://www.g2.com/discussions/where-can-i-get-more-details-about-smart-service-desk-itsm-and-grc-software) - 1 comment, 1 upvote

- [View SMART Service Desk pricing details and edition comparison](https://www.g2.com/products/smart-service-desk/reviews?open_modal_url=%2Fproducts%2Fsmart-service-desk%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fsmart-service-desk%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-13+07%3A50%3A04+-0500&secure%5Bsession_id%5D=f52c7b20-3a84-4b4f-8dee-ae0d524bd084&secure%5Btoken%5D=778be7b9c18e36d72d7d26bd002088fc8b1561cc13759959d3735df81c633594&format=llm_user)

## SMART Service Desk Features
**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
- Real-Time Notifications

**Reporting**
- Dashboards
- Time Tracking
- Surveys
- Activity Tracking

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
- Mobile Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Project Management
- Procurement Management
- CMDB
- AI Copilot
- Generative AI
- IT Risk Management
- Service Catalog
- Inventory Management
- Surveys & Feedback
- Chat/Messaging
- Change Management
- Reporting & Statistics
- Task Management
- Email Templates
- Benchmarking
- Localization Automation
- Real-Time Reporting
- Customer Support
- Scheduled/Automated Reports
- Alerts/Escalation
- Release & Deployment
- Email Management
- Contract/License Management
- Workflow Management
- Problem Management
- Analytics
- Service Level Agreement (SLA) Management
- Configuration Management
- API
- IT Asset Management
- Remote Access/Control
- Live Chat
- Customizable Reports
- Incident Management
- Asset Lifecycle Management
- Support Ticket Management
- Customizable Templates
- Customizable Branding

## Top SMART Service Desk Alternatives
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