--- title: Smart IVR Reviews meta\_title: 'Smart IVR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how Smart IVR works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 10 scale: '5' date\_modified: '2025-10-31' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Smart IVR Reviews & Product Details Smart IVR is a carrier-grade cloud-IVR platform that gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3Cs VoiceXML 2.X specification and is integrated with automatic speech recognition (ASR) Speech-to-Text (SST), Natural Language Understanding (NLU) and text-to-speech (TTS) software to enable advanced automated phone services. * * * Seller [Interactive Powers](https://www.g2.com/sellers/interactive-powers-36accf94-f4ee-4376-b9a0-f4bc9fdeab1c) Discussions [Smart IVR Community](https://www.g2.com/products/smart-ivr/discuss) Languages Supported English, French, Spanish Overview by Ivan Sixto (Founder, CEO, Business Development) Show More ## Top-Rated Alternatives [ ![MightyCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MightyCall") MightyCall 4.4/5(344) ](https://www.g2.com/products/mightycall/reviews) [ ![CDR Call Reporting for Cisco](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CDR Call Reporting for Cisco") CDR Call Reporting for Cisco 4.8/5(85) ](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) [ ![Caller ID Reputation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caller ID Reputation") Caller ID Reputation 4.7/5(42) ](https://www.g2.com/products/caller-id-reputation/reviews) [ View All Alternatives ](https://www.g2.com/products/smart-ivr/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) ![Cheryl A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cheryl A.") CA Cheryl A. Care Team Representative Information Technology and Services Mid-Market (51-1000 emp.) 8/22/2023 "I enjoy the effectiveness, while using it throughout the company we strive a double safety measure." 2.5/5 What do you like best about Smart IVR? The use and ease of the product and how effective it is for businesses. Review collected by and hosted on G2.com. What do you dislike about Smart IVR? It may not be very helpful if users do not verify and would not be as effective to the user. Also, may worry caller to give such information. Review collected by and hosted on G2.com. What problems is Smart IVR solving and how is that benefiting you? Some callers are unsure providing their information to a non-person and feel it is very informal and afraid their information may spread somewhere else. Review collected by and hosted on G2.com. Show More 9/1/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/22/2023 "Smart IVR is the future for the Big banks" 4.5/5 What do you like best about Smart IVR? It's best thing is customer will not feel he/she is talking to robot it feels like they are speaking to some live agent, it has Natural Language processing a log with AI, which is used for voice recognition and customer pattern identification and greeting to customer also basis his/her last call can suggest the options etc are best use cases used. Review collected by and hosted on G2.com. What do you dislike about Smart IVR? Lot more automation is still required for the rural bases users to get educate with this type of system and also cost for the setup is on higher side. Review collected by and hosted on G2.com. What problems is Smart IVR solving and how is that benefiting you? Running the business with lot more resources has been reduced due to the smart IVR and same resources are being utilized for other tasks which is more win win for the organization. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![James R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James R.") JR James R. Small-Business (50 or fewer emp.) 8/23/2023 "Helpful Ivr Tool" 5/5 What do you like best about Smart IVR? Helpful and easy iterface to set priorities, which actually helps in providing the exact response and guidance to a user to reach the right channel as expected. Review collected by and hosted on G2.com. What do you dislike about Smart IVR? No such dislikes as of now, as everything seems to be in place. Review collected by and hosted on G2.com. What problems is Smart IVR solving and how is that benefiting you? Helping users to know the order status of the shipments and routing the concern to the relevant team for instant and effective response to customer queries and concerns. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/4/2022 "Best for call management with easy dashboard and call recording facility" 4/5 What do you like best about Smart IVR? You never miss a call and because you can track every single call also you can fetch details like who picked the call what they talk and when . With the help of this you can forward call to multiple number so it reduce on hold problem as well.it recorded all call and it has easy dashboard which show call status. We can also export call reports. Review collected by and hosted on G2.com. What do you dislike about Smart IVR? They don't have anything which you can dislike as it has all the call related services which we required like call recording , call tracking, call forwarding and other . So please maintain the same in future as well Review collected by and hosted on G2.com. What problems is Smart IVR solving and how is that benefiting you? We use it for Sales and services team as we mention IVR number in promotions so when we get call then we can easily forward call on multiple number so no call will be missed. We can keep track of numbers with recording and also we can analyse the reposrts and make the promotion strategy accordingly Review collected by and hosted on G2.com. Show More 7/5/2023 Validated ReviewerIncentivizedSource: G2 invite ![Nithin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nithin R.") NR Nithin R. Operations Manager Small-Business (50 or fewer emp.) 2/5/2022 "Easy and user-friendly tool to help operations" 4.5/5 What do you like best about Smart IVR? IVR platform with exceptional performance and freedom of scalability. Its distributed architecture can efficiently process hundreds of leads at a time and make life easy for a call center Review collected by and hosted on G2.com. What do you dislike about Smart IVR? It needs multiple setups when it comes to initial integration. The support seems a little lesser from the product team once the product is integrated. Rest all is perfect Review collected by and hosted on G2.com. What problems is Smart IVR solving and how is that benefiting you? Overall, telephony is solved using the same. We have used this once long back and would like to go back any day to such a great tool. Makes everything very simple and easy to understand Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KA Kumar A. Academic Manager Mid-Market (51-1000 emp.) 9/13/2021 "Best Customer Management IVR tool now available !" 4.5/5 What do you like best about Smart IVR? For managing the inbound calls, the major problem is to divide and distribute the calls according to the department and then transfer the calls to the respective agent. Smart IVR helps in this task. It has in built system to assign the department-wise data and specific code numbers allocated. It helps in the segregation of all the incoming calls so that the required caller can be transferred to the particular department for their resolution. Its voice is excellent and can be interchangeable. Organization can also forward their choice for the voice to be used. Review collected by and hosted on G2.com. What do you dislike about Smart IVR? There are specific no issues faced so far; however, the allocations system can be improved. It should also provide a better autonomous report on a scheduled basis. PRI connection is very good, and support can be enhanced. It will connect with the nuber listed which are provided at the tiimem of installation and if any number need to add take slight time and updation required administrator involvement. Review collected by and hosted on G2.com. Recommendations to others considering Smart IVR: It provides all the IVR voices and options for which they need to connect with the agent. It supports an interactive panel of input numbers and gives the output which is encoded previously. An autonomous report will be generated, and it helps in the management of the inbound calls effectively. Its installation is very easy, and they provide a support system for better execution. The IVR voice can be customized as per the requirement. It has all the preset calls menus that are required to update as per the business requirement. Review collected by and hosted on G2.com. What problems is Smart IVR solving and how is that benefiting you? For multiple inbound calls, there should be a proper department to access the resolutions. The Calls should be distributed among the department and even to the staff as per the requirement. In addition, the auto information should also be provided to the caller so that they can get the information without connecting with the agent. It support input of data with numerical codes and then the specific piece of information is provided to the caller. It can collect various sort of information which can be utilized for the inbound calls management. It has module whichc can be connected with the local network and all the updations can be synced. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Gautam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gautam K.") GK Gautam K. Team Leader Mid-Market (51-1000 emp.) 3/1/2022 "Good - everything is good" 5/5 What do you like best about Smart IVR? Quick Response, easy to use, always handy. Review collected by and hosted on G2.com. What do you dislike about Smart IVR? In my opinion, everything is good and fine. Review collected by and hosted on G2.com. Recommendations to others considering Smart IVR: Very good, Please go for it. Review collected by and hosted on G2.com. What problems is Smart IVR solving and how is that benefiting you? Connecting with users Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ubaid I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ubaid I.") UI Ubaid I. City Manager Mid-Market (51-1000 emp.) 12/28/2021 "Its very good in service and voice quality" 4.5/5 What do you like best about Smart IVR? The voice is very good and clear while explaining the product Review collected by and hosted on G2.com. What do you dislike about Smart IVR? There nothing to dislike in it but they have to maintain the quality and make some more improvisation Review collected by and hosted on G2.com. What problems is Smart IVR solving and how is that benefiting you? The problem solved without taking to humen Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![MOHSIN R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MOHSIN R.") MR MOHSIN R. Telecommunication Engineer Enterprise (\> 1000 emp.) 12/11/2021 "REVIEW ON IVR" 5/5 What do you like best about Smart IVR? Call routing is easy to use and helpful for all users Review collected by and hosted on G2.com. What do you dislike about Smart IVR? Little comlexicity for new users and confused optiins Review collected by and hosted on G2.com. What problems is Smart IVR solving and how is that benefiting you? For company benefits and providing smart solution of IVR and voice solution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 12/15/2021 "SMART IVR" 5/5 What do you like best about Smart IVR? how the calls come through and answer automatically for us Review collected by and hosted on G2.com. What do you dislike about Smart IVR? nothing at the moment. i haven't encourtered much as of right now Review collected by and hosted on G2.com. What problems is Smart IVR solving and how is that benefiting you? assisting customers with phone support and being efficient and quick to answer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Smart IVR? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Smart IVR ](https://www.g2.com/products/smart-ivr/discussions/new) GU Guest User What is Smart IVR used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smart-ivr-used-for) [ View all Discussions ](https://www.g2.com/products/smart-ivr/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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