--- title: Smart Choice Communications Reviews meta_title: 'Smart Choice Communications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Smart Choice Communications works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Smart Choice Communications Reviews **Vendor:** Smart Choice Communications **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Smart Choice Communications SmartChoice is a U.S.-based Managed Connectivity Provider built to help enterprises navigate and simplify complex technology environments. We serve as a single, trusted point of contact for telecom, internet, security, and infrastructure solutions, eliminating the challenges that come with managing multiple vendors, contracts, and support channels. With deep experience supporting distributed, multi-location organizations, SmartChoice partners closely with enterprise IT teams and MSPs to deliver consistency, accountability, and measurable results. Our signature service model is rooted in proactive support, precision execution, and an unwavering commitment to exceptional customer experience—ensuring our clients aren’t just connected, but confidently supported. As Microsoft Teams continues to become the backbone of enterprise collaboration, SmartChoice enables organizations to take the next step with Microsoft Teams Voice. Our solution transforms Teams into a fully integrated, cloud-based enterprise phone system—modernizing legacy voice environments and unifying calling, meetings, and collaboration on a single platform. We deliver native PSTN calling directly within Microsoft Teams, allowing employees to make and receive business calls from any device, anywhere. SmartChoice manages the entire lifecycle of the solution, including design, carrier selection, number porting, deployment, and ongoing optimization. By handling these complexities, we ensure a seamless transition to Teams Voice with minimal disruption and maximum adoption. The true power of Microsoft Teams Voice by SmartChoice lies in the value it delivers to both IT teams and the business as a whole. As a Managed Connectivity Provider, we remove the operational burden of voice management, freeing internal teams to focus on strategic initiatives rather than day-to-day telecom issues. Enterprises gain centralized visibility, standardized communications across locations, and the flexibility to scale as the organization grows, acquires new locations, or supports a remote workforce. Our carrier-agnostic approach enables cost optimization and future-proofing, while our hands-on service model ensures accountability long after deployment. By combining Microsoft’s industry-leading collaboration platform with SmartChoice’s enterprise expertise and service-first mindset, organizations gain a reliable, scalable, and future-ready communications solution designed to support long-term business success. This is enterprise voice—simplified, standardized, and delivered with care. ## Smart Choice Communications Reviews ### 1. Refreshing software experience **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne G. | Call Center Representative, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Smart Choice Communications?** not having to reach my arms out to a board!! **What do you dislike about Smart Choice Communications?** too close for comfort. It's got a new attitude, a bad one!! **What problems is Smart Choice Communications solving and how is that benefiting you?** all the problems associated with regular PBX ## Smart Choice Communications Discussions - [What is Smart Choice Communications used for?](https://www.g2.com/discussions/what-is-smart-choice-communications-used-for) - [View Smart Choice Communications pricing details and edition comparison](https://www.g2.com/products/smart-choice-communications/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A36%3A04+-0500&secure%5Bsession_id%5D=9a233363-8f19-4472-bd44-5a1d244e1b54&secure%5Btoken%5D=925bc67b49582b015af44f6820457e2b65286377c8b3915461e3fba302e5ae58&format=llm_user) ## Smart Choice Communications Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Smart Choice Communications Alternatives - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)