Very easy and intuitive UI. Easy to navigate and also easy to view and edit the policies. Customer support is great too, very responsive and quality. Review collected by and hosted on G2.com.

Would be nice to be able to configure different daily/weekly email reports for regulatory purposes. Review collected by and hosted on G2.com.

Setting Smarsh up was incredibly simple and quick. I'm currently still learning the product but it makes email review for compliance easier.

Support has been very responsive to any questions that I have. Review collected by and hosted on G2.com.

So far my biggest complaint has been some searches seem slow to load. Review collected by and hosted on G2.com.

Easy to search and easy to create reports on what you need it. Review collected by and hosted on G2.com.

Adding new users is not easy and it needs their intervention. Review collected by and hosted on G2.com.

Smarsh Capture Mobile has been a great tool for seamlessly capturing mobile communications—calls, texts, and even WhatsApp—ensuring Dodd-Frank and MiFID II compliance. The integration with surveillance tools helps us monitor for potential misconduct while maintaining a defensible audit trail. It's also great for enforcing BYOD policies. When regulators request records, retrieval is quick and reliable. It’s made compliance less of a headache, giving us confidence that our trading conversations are correctly archived. I highly recommend it for any firm needing robust mobile compliance solutions.

Customer support has truly been prompt and exceptional. Review collected by and hosted on G2.com.

Smarsh Capture Mobile is solid, but retrieval can be slow sometimes, and the interface feels clunky. Also, setting up BYOD compliance took longer than expected. It works, but it’s not perfect. Review collected by and hosted on G2.com.

easy to use UI, lots of features, can archive lots of different platforms Review collected by and hosted on G2.com.

a lot of the features are not easily explained, have to get training to really take advantage Review collected by and hosted on G2.com.

Ability to search and stay compliant with a variety of regulations, relatively effortlessly. Review collected by and hosted on G2.com.

Very little. I did have one disagreement with a billing but it only took a short while to sort it out and receive a credit back. Review collected by and hosted on G2.com.

Smarsh and our tech team were able to link up our accounts with very few issues and customer support has been very helpful along the way. Review collected by and hosted on G2.com.

Probably more on user error, but I haven't found a good way to access the email archives without going through Smarsh to provide them. We haven't had a need to as of yet, but communication on how to access was not given on the front end. Review collected by and hosted on G2.com.

Ability to pull archived reports timely. Review collected by and hosted on G2.com.

The setup fees and onboarding process clients usually complain about. Sometimes there are limitations and other service providers offer a more full, in house solutions more than archiving. Review collected by and hosted on G2.com.

Very intuitive to review messages in Smarsh. No training necessary. Review collected by and hosted on G2.com.

The Support is sorely lacking. No chat feature, emails go unanswered, and the phone number consistently hangs up on you after you choose the options. Review collected by and hosted on G2.com.

Easy to use the service. Servers are inside the U.S. Review collected by and hosted on G2.com.

Customer service is slow. It took a while for customer service to get back to me, Review collected by and hosted on G2.com.