EL

Eileen L.

Customer Support Manager

Enterprise (> 1000 emp.)

10/2/2021

"Innovative way to manage customer satisfaction"

5/5

What do you like best about Smaply?

Journey maps helps discover customer moments of truth and pain points Review collected by and hosted on G2.com.

What do you dislike about Smaply?

I do not dislike anything about the journey mapping tool Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Small-Business (50 or fewer emp.)

8/24/2021

"Dynamic but Easy to Learn Mapping Software"

4.5/5

What do you like best about Smaply?

We've used smaply for multiple customer journey mapping projects internally and it's an intuitive but powerful tool Review collected by and hosted on G2.com.

What do you dislike about Smaply?

Downsides are the cost in comparison to features - what it does it does very well but it's value depends on the user's budget Review collected by and hosted on G2.com.

ER

Enrique R.

Product and Member Experience Manager

Mid-Market (51-1000 emp.)

9/5/2019

"Smaply is great for one type of Journey Mapping"

5/5

What do you like best about Smaply?

What I like about it is that I can put several different branches of a journey map into one place. You can really show the differences between two tracks. Great journey Mapping software Review collected by and hosted on G2.com.

What do you dislike about Smaply?

If you put everything on a map it can get lost and overwhelming, I wish Smaply had a feature to limit visualization. Review collected by and hosted on G2.com.

ER

Enrique R.

Product Development Manager

Mid-Market (51-1000 emp.)

4/18/2019

"Member Experience Manager"

5/5

What do you like best about Smaply?

Easy way to Map member journey and put a lot of information in one place Review collected by and hosted on G2.com.

What do you dislike about Smaply?

I wish we could visualize it better. so that simple journeys aren't huge or have to be huge. also I wish I wasn't rigid and have all of them look the same Review collected by and hosted on G2.com.

ES

Edilianny S.

Técnico de soporte

Mid-Market (51-1000 emp.)

12/5/2019

"Excellent travel map management program."

5/5

What do you like best about Smaply?

You can put a lot of information about all the workers as clients in one place without any problem, a very good software that allows you to do several things and has different categories of tools that work without any problems, has excellent features that make my stay in the application is very comfortable and stable. Review collected by and hosted on G2.com.

What do you dislike about Smaply?

To improve some things of the maps, to be able to be managed better and to have a better quality of service, bigger the maps would be a very good recommendation to this application, it would improve the stay of the users to be able to make the small trips, big without any problem. The rest of this application has excellent software and works to perfection. Review collected by and hosted on G2.com.

Recommendations to others considering Smaply:

This application will help them a lot to be able to manage themselves in a better way in the work and in the company since their way of creation of maps works to the perfection, I assure them that this tool will not give them any problem, excellent application and an excellent quality of service provided by this application. Review collected by and hosted on G2.com.

What problems is Smaply solving and how is that benefiting you?

A very good management of travel maps in the company and at the time of working I can do all this procedure more easily thanks to the excellent tools that provides this great application. Very good management functions and creation of projects such as maps and these different important things. Review collected by and hosted on G2.com.