--- title: Smaply Reviews meta\_title: 'Smaply Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how Smaply works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- ### Smaply Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Smaply **easy to learn** , enhancing efficiency in customer management and servicing for their businesses. [(1 mentions)](https://www.g2.com/products/smaply/reviews?filters%5Bsentiment_snippet%5D=1952475&qs=pros-and-cons#reviews) Users find Smaply to be a **time-saving tool** , enhancing efficiency in customer management and service processes. [(1 mentions)](https://www.g2.com/products/smaply/reviews?filters%5Bsentiment_snippet%5D=1952473&qs=pros-and-cons#reviews) Users find **export issues** in Smaply due to missing features in the 3.0 version, affecting their functionality. [(1 mentions)](https://www.g2.com/products/smaply/reviews?filters%5Bsentiment_snippet%5D=1952474&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Smaply ##### 1. Easy Learning Users find Smaply **easy to learn** , enhancing efficiency in customer management and servicing for their businesses. [ See 1 mentions ](https://www.g2.com/products/smaply/reviews?filters%5Bsentiment_snippet%5D=1952475&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "smaply - the buddy for customer-journey-management" What do you like about Smaply? smaply is a true enabler of our business in customer-management-servicing. - Easy to learn and adopt. - Without smaply, we would be far less efficient ##### 2. Time-saving Users find Smaply to be a **time-saving tool** , enhancing efficiency in customer management and service processes. [ See 1 mentions ](https://www.g2.com/products/smaply/reviews?filters%5Bsentiment_snippet%5D=1952473&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "smaply - the buddy for customer-journey-management" What do you like about Smaply? smaply is a true enabler of our business in customer-management-servicing. - Easy to learn and adopt. - Without smaply, we would be far less efficient ### Top Cons or Disadvantages of Smaply ##### 1. Export Issues Users find **export issues** in Smaply due to missing features in the 3.0 version, affecting their functionality. [ See 1 mentions ](https://www.g2.com/products/smaply/reviews?filters%5Bsentiment_snippet%5D=1952474&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "smaply - the buddy for customer-journey-management" What do you dislike about Smaply? smaply as such provides the full range of features that we have been looking for. - However, some known features are not yet integrated into the 3.0-v ## Top-Rated Alternatives [ ![TheyDo](https://images.g2crowd.com/uploads/product/hd_favicon/97d21d95735a1a4b0c1d83f7026125f5/theydo.svg "TheyDo") TheyDo 4.5/5(62) ](https://www.g2.com/products/theydo/reviews) [ ![WebEngage](https://images.g2crowd.com/uploads/product/hd_favicon/037a48e05d1db50732f495775864004e/webengage.svg "WebEngage") WebEngage 4.5/5(768) ](https://www.g2.com/products/webengage/reviews) [ ![Miro](https://images.g2crowd.com/uploads/product/hd_favicon/f43d71a5c7b1abb1b7d3dfc8d3668f9b/miro.svg "Miro") Miro 4.6/5(13,481) ](https://www.g2.com/products/miro/reviews) [ View All Alternatives ](https://www.g2.com/products/smaply/competitors/alternatives) EL Eileen L. Customer Support Manager Enterprise (\> 1000 emp.) 10/2/2021 "Innovative way to manage customer satisfaction" 5/5 What do you like best about Smaply? Journey maps helps discover customer moments of truth and pain points Review collected by and hosted on G2.com. What do you dislike about Smaply? I do not dislike anything about the journey mapping tool Review collected by and hosted on G2.com. Recommendations to others considering Smaply: Platform for highlighting important facts, problems or ideas in the customer journey Review collected by and hosted on G2.com. What problems is Smaply solving and how is that benefiting you? Step by step to understanding different customers and the experience they have when using our services Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 8/24/2021 "Dynamic but Easy to Learn Mapping Software" 4.5/5 What do you like best about Smaply? We've used smaply for multiple customer journey mapping projects internally and it's an intuitive but powerful tool Review collected by and hosted on G2.com. What do you dislike about Smaply? Downsides are the cost in comparison to features - what it does it does very well but it's value depends on the user's budget Review collected by and hosted on G2.com. What problems is Smaply solving and how is that benefiting you? Viewing end to end customer journeys through smaply helped us to rapidly define peaks and pits and adapt our comms process as needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ER Enrique R. Product and Member Experience Manager Mid-Market (51-1000 emp.) 9/5/2019 "Smaply is great for one type of Journey Mapping" 5/5 What do you like best about Smaply? What I like about it is that I can put several different branches of a journey map into one place. You can really show the differences between two tracks. Great journey Mapping software Review collected by and hosted on G2.com. What do you dislike about Smaply? If you put everything on a map it can get lost and overwhelming, I wish Smaply had a feature to limit visualization. Review collected by and hosted on G2.com. Recommendations to others considering Smaply: It's a great place for customer journey maps, you can put several channels and a lot of information on one journey. Easy to use and straightforward Review collected by and hosted on G2.com. What problems is Smaply solving and how is that benefiting you? Journey Mapping different processes within our bank Review collected by and hosted on G2.com. Show More 11/24/2020 Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Enrique R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Enrique R.") ER Enrique R. Product Development Manager Mid-Market (51-1000 emp.) 4/18/2019 "Member Experience Manager" 5/5 What do you like best about Smaply? Easy way to Map member journey and put a lot of information in one place Review collected by and hosted on G2.com. What do you dislike about Smaply? I wish we could visualize it better. so that simple journeys aren't huge or have to be huge. also I wish I wasn't rigid and have all of them look the same Review collected by and hosted on G2.com. Recommendations to others considering Smaply: Consider other lay out options. a lot of my experiences look very similar, I wish we could customize it a little bit. also when you display it is a HUGE PDF. Review collected by and hosted on G2.com. What problems is Smaply solving and how is that benefiting you? Helps us find weak touchpoints Review collected by and hosted on G2.com. Show More 11/24/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Edilianny S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edilianny S.") ES Edilianny S. Técnico de soporte Mid-Market (51-1000 emp.) 12/5/2019 "Excellent travel map management program." 5/5 What do you like best about Smaply? You can put a lot of information about all the workers as clients in one place without any problem, a very good software that allows you to do several things and has different categories of tools that work without any problems, has excellent features that make my stay in the application is very comfortable and stable. Review collected by and hosted on G2.com. What do you dislike about Smaply? To improve some things of the maps, to be able to be managed better and to have a better quality of service, bigger the maps would be a very good recommendation to this application, it would improve the stay of the users to be able to make the small trips, big without any problem. The rest of this application has excellent software and works to perfection. Review collected by and hosted on G2.com. Recommendations to others considering Smaply: This application will help them a lot to be able to manage themselves in a better way in the work and in the company since their way of creation of maps works to the perfection, I assure them that this tool will not give them any problem, excellent application and an excellent quality of service provided by this application. Review collected by and hosted on G2.com. What problems is Smaply solving and how is that benefiting you? A very good management of travel maps in the company and at the time of working I can do all this procedure more easily thanks to the excellent tools that provides this great application. Very good management functions and creation of projects such as maps and these different important things. Review collected by and hosted on G2.com. 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