---
title: Smallchat Reviews
meta_title: 'Smallchat Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Smallchat works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Smallchat Reviews
**Vendor:** Nicer Studio  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Smallchat
Smallchat enables firms to chat with their customers via Slack threads.




## Smallchat Reviews
  ### 1. A simple chatting app

**Rating:** 4.0/5.0 stars

**Reviewed by:** Suru S. | Data Science Trainee, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 15, 2022

**What do you like best about Smallchat?**

To begin with...it is pretty much customizable with regards to appearances, notifications, the user data where it get the person's email and username with whom you are chatting with.
Just to add to this, even the auto messaging feature is good.

**What do you dislike about Smallchat?**

Noticed that I did not get notified when a new person messages me without a warning or a popup. Second, the updates are quite slow, so no frequent updates to it.

**What problems is Smallchat solving and how is that benefiting you?**

It solves the problem of downloading a separate software for messaging and interacting with customers in that case often switches between apps is eliminated. With simple integrations to slack, it is easy to use it.



- [View Smallchat pricing details and edition comparison](https://www.g2.com/products/smallchat/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A16%3A35+-0500&secure%5Bsession_id%5D=243c3e17-3617-4985-a8b9-64a2110d85bc&secure%5Btoken%5D=dbdbd3c52685454d86ccd085247b66c1a76b6b5e44ee30d8f37984154f0836f0&format=llm_user)

## Smallchat Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top Smallchat Alternatives
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