UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

11/19/2025

"Effortless Staff Communication and Activity Tracking"

4/5

What do you like best about SleekFlow?

This tool makes it simple to distribute messages to employees and keep track of staff and branch activities. Review collected by and hosted on G2.com.

What do you dislike about SleekFlow?

The price is too high, especially considering the 24-hour closed window. Review collected by and hosted on G2.com.

BB

Bahrul B.

Chief of Hacker

Mid-Market (51-1000 emp.)

11/20/2024

"The Best and Worth It Omnichannel Tool, But Still Needs Improvement"

5/5

What do you like best about SleekFlow?

After using SleekFlow for the past three months, I can confidently say it's a fantastic tool that meets all my needs. One feature that really stands out is its ability to identify inbound chats from Meta ads or Click-to-WhatsApp campaigns (CTWA). I've tried several omnichannel tools, but SleekFlow is the only one that pinpoints the exact ad source, which is a game-changer for me. The flow builder, API integrations, and AI functionalities have been incredibly helpful in streamlining my processes and managing conversations more effectively.

I also appreciate the responsive support from the SleekFlow team. They always reply quickly with helpful solutions, making troubleshooting much easier. Plus, the tool is user-friendly with a clean and intuitive design, which makes it enjoyable to navigate. Review collected by and hosted on G2.com.

What do you dislike about SleekFlow?

You know, the user interface could use some work. Having both v1 and v2 versions can be a bit confusing when switching between them. Also, the analytics could be better—I'd love to see more advanced options like CSV exports, customizable metrics, and detailed reporting. And honestly, the flow builder add-on is pretty pricey. It feels like it should either be part of the main plan or offered at a lower cost so more people can access it. Review collected by and hosted on G2.com.

What problems is SleekFlow solving and how is that benefiting you?

Since we started using SleekFlow, managing communications across multiple channels has become so much easier. We can now handle customer inquiries from platforms like WhatsApp, Facebook, Instagram, and others all in one centralized place. One of the biggest challenges it solved for us was identifying where incoming chats are coming from, especially with Meta ads and Click-to-WhatsApp campaigns. This feature helps us track ad performance more effectively and allocate our marketing budget more wisely.

The flow builder in SleekFlow has also been a huge help in automating our workflows. It saves us time by handling repetitive tasks automatically, which boosts our overall efficiency. Additionally, the API integrations and AI-powered features have improved how we manage conversations and provide personalized responses, leading to better customer satisfaction.

Overall, SleekFlow has made it much simpler to manage customer interactions. We're able to focus more on building relationships and less on manual tasks, which has been a real game-changer for our team. Review collected by and hosted on G2.com.

JT

Jose T.

Operations and Customer Service Manager

Small-Business (50 or fewer emp.)

12/2/2024

"Excellent Platform for Streamlining Communication and Workflow"

4/5

What do you like best about SleekFlow?

The omnichannel messaging capability is top-notch. It integrates seamlessly with platforms like WhatsApp, Instagram, and Messenger, ensuring we never miss a customer query. The ability to automate workflows and categorize conversations with tags has saved us countless hours. Review collected by and hosted on G2.com.

What do you dislike about SleekFlow?

The pricing can be a bit steep for smaller teams, and I’d love to see more flexibility in the lower-tier plans. Additionally, some analytics features could use more depth for advanced users. Review collected by and hosted on G2.com.

What problems is SleekFlow solving and how is that benefiting you?

SleekFlow has addressed several challenges we faced in managing customer communication and workflow efficiency. Previously, our team struggled with fragmented communication across multiple channels like WhatsApp. It was difficult to keep track of conversations and maintain consistency in responses.

SleekFlow centralizes all these platforms into one unified inbox, making it easy to manage customer interactions seamlessly. The platform’s automation tools have also been instrumental in solving time-management issues. For example, automated follow-ups and message routing have significantly reduced the manual effort required to engage with customers.

As a result, our team is more productive, our response times have improved, and we’ve noticed a clear boost in customer satisfaction. The ability to analyze conversation trends and team performance through detailed reporting has further helped us refine our strategies, ensuring we consistently deliver great service. Review collected by and hosted on G2.com.

KK

Kristen K.

Marketing and Business Developmement Manager

Small-Business (50 or fewer emp.)

7/7/2024

"Convenience at best"

5/5

What do you like best about SleekFlow?

The flow creation was easy for me to get used to. Plus the support from our account manager who was very patient with us Review collected by and hosted on G2.com.

What do you dislike about SleekFlow?

Hmm I once inquired if we can link the lists (showroom locations) to an external link like google maps so that people can easily start their route if their driving or planning to make a trip down but that function wasn't possible or ready yet. But i manage to find an alternative that works the same but customers has to click the link instead of being directed automatically. I believe it's something SleekFlow can consider as we ant the same ease of flow. Review collected by and hosted on G2.com.

AL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

4/8/2025

"Difficult to use. Lagging buggy interface. Please avoid."

1.5/5

What do you like best about SleekFlow?

Difficult to say. The team did listen to our issues but never got resolved. We had serious problems where in our agent incentives got impacted because of the lagging of the tool. There v1 & v2 are all over the place. Also please note they would not refund your WABA credits so be mindful of not having a higher auto recharge as I am quite sure you would need to reconsider if you were to choose them Review collected by and hosted on G2.com.

What do you dislike about SleekFlow?

- Lagging interface - the time it takes for an agent to load a chat on their inbox is way more than a normal app. Sometimes 10 seconds. And it has been this way for more than a year.

- Extremely Buggy & lacks monitoring

There were countless times when we could not add an agent despite having seats on the app and having paid for it.

More concerning, the team was unaware that images being sent were actually not being sent to customers. Also same case with text messages. Often these would not go through but show as being delivered.

Very poor agent experience - Sales agents had to work double hard just to be using their interface. Review collected by and hosted on G2.com.

PC

Paul C.

Co-founder and CEO, Startups Community (Asia) Ltd

Small-Business (50 or fewer emp.)

10/30/2024

"Excellent follow up and support for Sleekflow team"

5/5

What do you like best about SleekFlow?

I started to use Sleekflow service not for long, starting from on-boarding, service activation, customer sucess team is very considerate and closely follow up. I like their after sales support.

Also, their workflow builder with chatbot function is very powerful, with the enablement of AI chatGPT element on the platform definitely will bring service agent a big hand too. Review collected by and hosted on G2.com.

What do you dislike about SleekFlow?

That would be more powerful if their platform can integrate with traditional PSTN network like SIP trunk integration. Not sure if this will be under their roadmap or not. Review collected by and hosted on G2.com.

What problems is SleekFlow solving and how is that benefiting you?

- outbound whatsapp marketing to my community members for events and seminars

- can help me to build sales funnel based on their workflow, keyword tagging, and bring in a better customer experience and ROI of my marketing budget

- an analysitic dashboard to measure the ROI of the campaign

- user friendly chatbot function with self definted work flow builder can help me save a lot of time Review collected by and hosted on G2.com.

JK

Jay K.

Marketing Manager

Small-Business (50 or fewer emp.)

10/31/2024

"Ivyprep Sleekflow Review"

5/5

What do you like best about SleekFlow?

SleekFlow has helped my team manages customer interactions and workflows. One of the best features is its omnichannel messaging platform, which consolidates all our communication channels (WhatsApp, Messenger, Instagram, and even emails) into one unified inbox. Currently we are only using Whatsapp function

The workflow automation tools are also very easy to use. SleekFlow allows us to set up automated responses, trigger actions based on customer behaviors, and follow up seamlessly. Review collected by and hosted on G2.com.

What do you dislike about SleekFlow?

While SleekFlow offers fantastic features, there are a few areas where it could be even better. Like syncing up with hubspot. Review collected by and hosted on G2.com.

AH

amr h.

IT Manager

Mid-Market (51-1000 emp.)

5/28/2025

"Sleekflow great App"

5/5

What do you like best about SleekFlow?

chatbot make every thing easy and reduce the flow of message Review collected by and hosted on G2.com.

What do you dislike about SleekFlow?

it is a great app we don`t face any issues till now Review collected by and hosted on G2.com.

AP

Aga P.

Sales & Marketing Manager at Kandara

Mid-Market (51-1000 emp.)

2/25/2025

"Here's how SleekFlow help my company to reach our first 1 million dollar."

5/5

What do you like best about SleekFlow?

the easiness of usage and implementation. also the features are very helpful. alongside with our high traffic, SleekFlow can keep up without any errors. the customers supports are very helpful too. shout out to them. i use it evertime. Review collected by and hosted on G2.com.

What do you dislike about SleekFlow?

less customizeable for developers. it can't do to much for easiness of the integration, such as leads monitoring. i don't know if its available or not, but i just can't find it. Review collected by and hosted on G2.com.

DT

Dada T.

Customer Service Manager

Hospital & Health Care

Small-Business (50 or fewer emp.)

10/13/2024

"Convenient tool and Reliable support"

5/5

What do you like best about SleekFlow?

The flow builder helps a lot with reducing the workload of replying to unified answers to customers by specific condition. Also, SleekFlow’s customer support team helps resolve the issues we raised quickly which speed up the progress on fully set up of our back end. Review collected by and hosted on G2.com.

What do you dislike about SleekFlow?

Some setups differ between different versions, which may lead to error while setting up our back end. Moreover, there are some minor bugs that reduce the convenience when using the application. Review collected by and hosted on G2.com.

What problems is SleekFlow solving and how is that benefiting you?

Customers' inquires used to be stored in separate devices held by different customer support officers which made us difficult to follow the progress and cover each other. SleekFlow enables us to set rules for assigning incoming inquiries to the right customer support officer. At the same time, we can invite colleagues to collaborate in the chat and cover each other on leave days. Review collected by and hosted on G2.com.