
after a bad a start the team went above and beyond to make sure our technical needs were met. Review collected by and hosted on G2.com.
communication delays since they prefer to use a messaging board for everything technical but usually get a response within 24hours Review collected by and hosted on G2.com.
Hi Amine, and thank you for the great feedback.
I wanted to address your concerns about the "communication delays" that you mentioned in your review. We do try to keep all client communication in a centralized portal as is provides transparency and minimizes miss-communications. We believe that the value of having this portal far outways any of the potential disadvantages.
In addition, I would encourage you to speak with your project manager about learning how to email your issues in. Our customer support portal fully supports standard emailing of issues so that you don't have to be burdened by the process of logging in and remembering passwords, etc.
I hope this helps, and we hope that you continue to enjoy using Slatwall!