Omkar S.
OS
Omkar S.
Information Security Engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Clean, Straightforward UI with Helpful Customization and Time-Saving Summaries"
4/5
What do you like best about Slack?

I really appreciate how straightforward the app is and how clean the UI looks, and it has performed consistently well for me. The theme customization options are genuinely useful, and the chat summarization feature saves me time by cutting down on how much I need to scroll back and reread earlier messages. Huddles are another great feature, and they’ve been a helpful addition to the overall experience. Integrations are solid as well, including Jira, Calendar, and others. Review collected by and hosted on G2.com.

What do you dislike about Slack?

It automatically switches to quiet mode and pauses notifications for all messages, which really shouldn’t be enabled by default. Also, Huddles should allow remote control of the machine that’s sharing its screen. Review collected by and hosted on G2.com.

Ashish Z.
AZ
Ashish Z.
Community Manager
Small-Business (50 or fewer emp.)
"Great for Project Chats and Quick Huddles, But Notifications and Search Need Work"
3.5/5
What do you like best about Slack?

I love how easy it is to organize chat channels by specific projects and teams. It completely stops me from wasting hours searching through endless emails, and the real-time huddles feature makes it incredibly fast to jump on a quick voice call to solve problems instantly with colleagues. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The notification system can become incredibly overwhelming and noisy when you belong to multiple active channels, as the non-stop pings make it very difficult to stay focused. Additionally, the built-in search functionality often feels clumsy and inaccurate when you are trying to find specific files or older buried conversations from months ago. Review collected by and hosted on G2.com.

Xavier C.
XC
Xavier C.
Sr. Infosec & Compliance Analyst
Mid-Market (51-1000 emp.)
"An Effective Industry Standard Communications Platform"
4.5/5
What do you like best about Slack?

What I like best about Slack is how incredibly intuitive and user-friendly it is right from the start.The interface feels natural and clean, so even new team members pick it up in minutes without needing training. On top of that, the integration compatibility is outstanding. It connects seamlessly with almost every tool we use, pulling notifications and updates right into channels. The admin features are also extensive yet surprisingly intuitive: setting up user groups, permissions, channel management, security policies, and compliance settings is straightforward and powerful without being overwhelming. Overall, Slack has become the central hub for our team's communication and workflow at work, saving time and reducing email clutter dramatically. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Some features that I’d consider relatively basic are locked behind higher-tier pricing plans. For example, the ability to export the contents of a channel to a PDF or another format isn’t available, unless you’re willing to take an inordinate number of screenshots and stitch them together. Permissions management for users and channels is not well organized and explained. Administration is doable, but can be a bnit of a headache at times. Review collected by and hosted on G2.com.

Harsh M.
HM
Harsh M.
Software Developer
Computer Software
Mid-Market (51-1000 emp.)
"Discord but for Corporate, clears communication gaps in remote companies."
4.5/5
What do you like best about Slack?

I like that it is the corporate version of Discord, in a UI/UX sense, and includes all the features someone in an office would use, just like someone gaming or chatting would in Discord. Such features include marking people as VIP, muting certain threads, and the ability to add code snippets, which is particularly useful.

It has good integration with GitHub, but its behaviour is a bit inconsistent, because one of my colleagues wasn't able to get the embed to show, and he was sure he hadn't disabled it when prompted initially, and we couldn't figure out how to enable GitHub embeds for him like they were on for me. JFYI, he had his GitHub connected to Slack.

I can imagine Slack lacking some performance on low-end devices, but that's an issue with all the browser-based applications (Electron), so I can't totally blame them. Review collected by and hosted on G2.com.

What do you dislike about Slack?

If there were a solution for the lags and delays during screen share with a lot of people on call, it would be good. Another thing is also the huddle control bar that appears when in a huddle, and the sharing screen becomes a blank bar on Mac OS sometimes (rarely, but observed by my senior colleague and me too).

Also, there should be an easier way to just silence or completely remove some Apps/Integrations on a personal user level, as they can get pretty annoying, and muting doesn't work. e.g., Birthday Bot with the "I'd like to remind you about some important events" message now and then. Review collected by and hosted on G2.com.

Uchenna D.
UD
Uchenna D.
Grill Cook
Small-Business (50 or fewer emp.)
"Slack Makes Teamwork Simple and Keeps Everyone Connected"
4.5/5
What do you like best about Slack?

Slack makes teamwork feel simple. I really like how easy it is to jump into a channel, share updates, and follow conversations without losing track. Being able to send quick messages, react with emojis, and keep files organized in one place makes collaboration feel smooth and natural. Overall, it helps keep everyone connected and on the same page. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One downside of Slack is that conversations can end up scattered across multiple channels, which makes it easy to miss important updates. When several threads are active at the same time, it can feel overwhelming to keep track of what’s happening where. Notifications also build up quickly, and that can interrupt my focus. Review collected by and hosted on G2.com.

Francisc C.
FC
Francisc C.
Software Engineer
Automotive
Small-Business (50 or fewer emp.)
"Intuitive Team Chat and Strong Integrations, but macOS App Slows Down and Pricing Adds Up"
3.5/5
What do you like best about Slack?

The user interface is very intuitive, and it’s probably the easiest team chat app to use. The integrations with external services are genuinely helpful, and the ecosystem feels mature enough that you can find pretty much everything you need.

Most of the issues I’ve run into are with the macOS native app. It’s quite slow and not very reliable: I often have to restart it, and sometimes thread replies don’t show up at all. Because of that, I mostly stick to the web version, which works much better for me.

Another downside is the pricing. It gets very expensive if you have a big team. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The biggest downside is the pricing. It is good software, but there are cheaper alternatives out there Review collected by and hosted on G2.com.

Jesse B.
JB
Jesse B.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Slack Streamlines Team Communication with Intuitive Integrations and Brilliant AI Summaries"
5/5
What do you like best about Slack?

Slack creates a single source of turth of communication acorss teams both internal and external teams. While it doesnt have all the tools you will need in your tech stack it typically will have a connector to that tool such as google drive, outlook, dropbox, troll, etc.... It is fairly intutitve tool and can be customized to fit your needs. I find it to be very responsive and easy to use. The cost of it i nominal when you consider the streamlined benefits of clear communication. The only difficuly I would say is that when you are handling extremely large teams the messaging and the notifications can feel a bit overwhelming at times. The ai tool, espeically the summaratization tool is brilliant and saves you hours of recap. Lastly the support while mostly auto pilot is easy to access and intutitve to handle. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I personally wish that slack had it's ony project management features and more kanban style moood boards this would replace many other tools i have to patquilt in my tech stack and give me a more seemless working experience. Review collected by and hosted on G2.com.

Suman D.
SD
Suman D.
Freelance Web and graphic Designer || Illustrator
Small-Business (50 or fewer emp.)
"Slack Made Freelance Client Communication Easy"
5/5
What do you like best about Slack?

Slack has been a very important tool in my freelancing journey. It helps me stay connected with clients professionally and keeps communication organized. The private channels feature is one of the best parts because I can create separate workspaces for each client, making project discussions, file sharing, and updates easy to manage.

The UI/UX is clean, modern, and very beginner-friendly. Everything is easy to navigate, from messaging and notifications to file uploads and team collaboration. Even clients who are not very tech-savvy can use it comfortably.

Slack also offers excellent integrations with tools like Google Drive, Zoom, Trello, and Dropbox, which improves productivity and saves time during project management. Having everything connected in one platform makes freelancing work much smoother.

In terms of performance, Slack runs reliably and delivers messages instantly without major issues. The desktop and mobile apps both work well, allowing me to communicate with clients from anywhere.

The pricing is affordable and provides great value for freelancers and small teams. Even the free version includes many useful features, while the paid plans are reasonably priced for the productivity benefits they offer.

The onboarding experience is simple, and setting up channels or inviting clients takes only a few minutes. Customer support resources and help articles are also easy to access whenever needed.

I also like the AI and intelligence features that help improve productivity by making searches, message organization, and workflow management smarter and faster. It helps save time and makes communication more efficient during client projects.

Overall, Slack is an excellent communication and collaboration platform that has helped me manage client relationships, organize projects efficiently, and improve my freelancing workflow. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I don’t have many complaints about Slack because overall it has been very useful for my freelancing work. However, sometimes I notice a small glitch in the web version where a chat section gets stuck in an infinite loading loop. It usually fixes itself after refreshing the page, but it can interrupt workflow occasionally. Other than that, my experience with Slack has been very positive. Review collected by and hosted on G2.com.

Rebecca I.
RI
Rebecca I.
Senior Operations Manager
Food Production
Small-Business (50 or fewer emp.)
"Slack Makes Cross-Team Communication Effortless"
4.5/5
What do you like best about Slack?

Slack has been great for our company. The biggest benefit has been how easy it makes communication between departments and across 4 different locations. We use different channels to share schedules, deliveries, launches, and product changes, and it also gives staff a simple place to ask questions. We also rely on private messaging, which feels more informal and quicker than email.

We’ve been on the free plan for roughly two years now. I can see there are plenty of perks with the paid offerings, but we haven’t needed them yet; still, they seem like they’d be a strong fit for a growing business. Over the years we’ve had zero issues, and adding or disabling staff has been a breeze. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One drawback for me, as the account “owner,” is that I can’t see all channels to understand how many have been created, who is creating them, and whether there’s any overlap. I believe that kind of visibility may be included as a perk on the paid plan. In my opinion, the pricing structure starts quite high, so we can’t justify the cost right now, even though I’m sure there are many integrations and other pros with the paid plans. One other big thing I wish Slack had is autocorrect and grammar support. Review collected by and hosted on G2.com.

Mehfooj A.
MA
Mehfooj A.
Data Analyst
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Slack Makes Team Collaboration Easy and Organized"
5/5
What do you like best about Slack?

What I like best about Slack is how easy it makes communication without feeling overwhelming. It keeps conversations organized through channels, threads, and integrations, so it’s much easier to collaborate with teams, especially during projects or fast-paced work. I also like that it works well for both quick discussions and more technical collaboration without needing endless meetings or emails. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One thing I dislike about Slack is that it can become distracting when there are too many channels, notifications, and constant messages coming in throughout the day. Sometimes important updates get buried in conversations, especially in larger teams. It can also feel difficult to fully disconnect from work because communication is happening all the time. Review collected by and hosted on G2.com.