Doug D.
DD
Doug D.
GM
Small-Business (50 or fewer emp.)
"Inn on the Hudson"
5/5
What do you like best about SkyTouch Technology?

Ease of use. Very user friendly and easy Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

Add ons not possible to suit specific hotel needs Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology
Edit edit

Thank you so much for your feedback! I will be reaching out to you as I would love the opportunity to discuss with you what add ons you would require to meet your needs and what solution we can find for you.

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"User Friendly"
5/5
What do you like best about SkyTouch Technology?

I like that there is more than one way to get the same thing done, more than one way to access the same place Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

I do not like that you can not always use the back button, especially when working in the Direct Bill accounts and looking at folios in the account. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology
Edit edit

Thank you for your positive review and feedback. We love having great partners like you!

AR
Amanda R.
General Manager
Mid-Market (51-1000 emp.)
"Skytouch Fan"
5/5
What do you like best about SkyTouch Technology?

While I don't actually need customer support much anymore, Skytouch has the best support team I've ever called. I was helping at a Comfort Inn once and got sick of dealing with Choice Support and called Skytouch and explained that I hated Choice and would love help if they had time. They understood and helped me through my problem since Choice and Skytouch are essentially the same things. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

I train a lot of people on this system. Not being able to use the "back" button on the browser messes with many people. Otherwise, it's very user-friendly. Review collected by and hosted on G2.com.

Response from Stewart Black of SkyTouch Technology
Edit edit

Thank you for your positive review and feedback. We love having great partners like you!

MC
Max C.
S
Enterprise (> 1000 emp.)
"Excellent system for everyday use"
4.5/5
What do you like best about SkyTouch Technology?

The ease of monitoring in-house and arrivals Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

The aspect of creating new corpo accounts Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology
Edit edit

Thank you for your feedback, Max. We would love to learn more about the process you use. Please reach out to your customer success manager to schedule a quick chat so we can learn how to improve this process.

Phelton C.
PC
Phelton C.
The General Manager
Small-Business (50 or fewer emp.)
"Perfect!"
5/5
What do you like best about SkyTouch Technology?

Skytouch is great for small properties such as ours. The problem I had with larger corporations was that they lost sight of you, communication fell through, and there is no support. Any issue I have had, which has been very minimal, they have assisted immediately. I love how user-friendly the system is, all the information is easy to find, simplistic and training does not take long at all. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

I havent had any issues to give a disklike. I would say I wish I had heard of them sooner. Review collected by and hosted on G2.com.

Response from Stewart Black of SkyTouch Technology
Edit edit

Thank you for your positive review and feedback. We love having great partners like you!

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Excellent PMS and Excellent Technical and Sales Support"
5/5
What do you like best about SkyTouch Technology?

The PMS works very well. Being cloud based with encryption is very helpful and important to us.

Every time we have an issue, I reach out to Aaron and/or Stewart and the issues are resolved quickly. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

nothing. it does what it needs to do. it is the same as ChoiceAdvantage but is more reliable than Choice advantage and MUCH MUCH better tech support. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology
Edit edit

Hello,

Thank you so much for your positive feedback. We pride ourselves on having a robust US based support team who is always ready to assist you.

Best,

Haley

RR
Ruby R.
Guest Service Manager
Small-Business (50 or fewer emp.)
"Highly Recommended"
5/5
What do you like best about SkyTouch Technology?

What I like best is the ease of use and straightforward functionality. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

What I dont like.... I would like to see more data from past reservations. Being able to go "back" on the tape chart. Review collected by and hosted on G2.com.

Response from Stewart Black of SkyTouch Technology
Edit edit

Thank you so much for your review and positive feedback! Regarding the tape chart, this feature request has been sent to our product team and is being evaluated. We continue to invest in our product and offer more features to meet your hotel's needs.

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Very user friendly"
3.5/5
What do you like best about SkyTouch Technology?

How easy and intuitive it is to operate and navigate. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

The fact you cannot go back on Tape Chart to see past stays. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology
Edit edit

Thank you so much for your review and positive feedback. Regarding the tape chart, this feature request has been sent to our product team and is being evaluated. We continue to invest in our product and offer more features to meet your needs. Please feel free to reach out to your customer success manager to discuss further.

AT
Aaron T.
Revenue Operations Manager
"Simple and Easy to USe"
4.5/5
What do you like best about SkyTouch Technology?

Simple and easy to use. Home screen is laid out to easily see everything Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

Mobile site is not great to use, which can be a pain Review collected by and hosted on G2.com.

Response from Sarah Shafer of SkyTouch Technology
Edit edit

Thank you for your positive feedback and review. We would love to hear more from you on how we can improve our mobile housekeeping application. Please feel free to get a hold of me via email or phone to discuss further about how we can drive continuous improvement to our mobile and housekeeping applications.

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Tech Heavy User - Two Thumbs Up"
5/5
What do you like best about SkyTouch Technology?

Versatility, reporting, and ease of use for entry-level staff all in one stop! Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

Updates to the features lag a bit. For example, integration with eStar reports doesn't exist. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology
Edit edit

Hello,

Thank you so much for your feedback. We are constantly expanding the number of API integration partners on our /CONNECT platform. We are currently working with STR's integration team to provide a solution for our customers. Your customer success manager will have more information on when this would be available for you to integrate into SkyTouch.

Best-

Haley