SkyTouch Technology Reviews & Product Details

Skytouch is very easy to use compared to most systems, for example marriott uses fossesometimes and that system alone took me 6 months to completely learn while skytouch took a day for the basic and a week to learn it all the way through Review collected by and hosted on G2.com.

The only thing i dislike about skytouch is when checkig in third party reservations you have tp go through the arrivals list to check them in instead of being on the profile and doing so Review collected by and hosted on G2.com.

I've loved using SkyTouch during working at Amsterdam inns Moncton. It's quick and easy to follow. If there's ever issues they're always resolved fairly quickly. The skytouch team is very helpful and easy to reach. Review collected by and hosted on G2.com.

It's only a bit frustrating when skytouch goes down or is under maintenance but it's always resolved super quickly. Review collected by and hosted on G2.com.

What I like best about SkyTouch Technology is the Group Master user interface. It makes creating group blocks simple, fast, and effcient. I like how we are about to check the guests out through the group master. The "Fast Edit" lets me quickly make changes to guest(s) reservations in the group block. I'm also able to edit term of contract with policy updates. Overall I am very satisfied with Skytouch Technology as it has made our hospitality business more effcient. Review collected by and hosted on G2.com.

What I dislike about SkyTough Technology is that sometimes our guest(s) get double charged or unwanted authorization holds on their credit cards. Review collected by and hosted on G2.com.

With its intuitive interface and simple navigation, Skytouch Technology is designed to make your user experience seamless and enjoyable. Whether you are a tech-savvy individual or someone new to technology, you will find Skytouch easy to use and navigate. Say goodbye to complicated systems and hello to the most user-friendly platform that puts your needs first. Skytouch Technology empowers you to effortlessly navigate through its features and functionalities, allowing you to focus on what matters most to you. It integrated easily into our property and was easy to implement

within our existing systems. The intuitive design of Skytouch Technology allowed our team to quickly adapt to the new platform without any major disruptions. Its seamless integration not only streamlined our operations but also enhanced the overall efficiency of our property management processes. With Skytouch Technology, managing our property has become a smooth and hassle-free experience, enabling us to focus more on providing exceptional service to our guests. Review collected by and hosted on G2.com.

Customer support can be difficult to contact and occasionally unhelpful. Review collected by and hosted on G2.com.

I worked with so many PMS system during my 20 years journey in hotels business and the sky touch has been the best simple system to use , the non complicated systems are ready useful at this time of industry where people just need to save time and reduce complications during business hours .. great system with very simple and easy functions! Review collected by and hosted on G2.com.

All is Good!i didnt find really any issues .. Review collected by and hosted on G2.com.

The tech support is top notch at Skytouch. Honestly, I always dread calling tech support for Choice Hotels, who owns Skytouch, because they make you sit on hold forever, and then you get someone who doesn't really know the system that way. The result is being put on hold over and over while they call a more knowledgeable person to get a possible answer. At Skytouch, that doesn't happen, because they don't seem to use overseas help to man the tech support lines, and the result is fast friendly people that actually KNOW the system inside out, and can figure out issues quickly! There are times when you may have to sit on hold a minute or two, but it isn't like the 30 minutes or longer with other companies. I would definitely use Skytouch again! Review collected by and hosted on G2.com.

The only thing I believe Skytouch could improve is to have system status information on the login page. On my most recent call this morning, they immediately gave me the information that they are aware of people not being able to login, and that they were working on it. Again, it would have been good if that were posted on the login page so that we could avoid the call in the first place. Other than that, there are no glaring problems at ST. Review collected by and hosted on G2.com.

The simplicity of Skytouch, yet having all the features that you would need to run a hotel. Also, being able to access the PMS from anywhere as long as you have wifi is a big plus. Review collected by and hosted on G2.com.

There really is not anything that I dislike about Skytouch. Review collected by and hosted on G2.com.

It is very easy to use and user friendly . Customer support is always available for help. Review collected by and hosted on G2.com.

Foilio fetures with OTA Reservations and abilty to authorize credit cards through EMV Terminals. Review collected by and hosted on G2.com.

"Clean" operating system and it's simple to use. Tends to have minimal downtime but it has gotten a little bit worse as the company has grown. Customer service has always been solid when needing to resolve issues or ask questions. Review collected by and hosted on G2.com.

Lacks the ability to fully "close out" a day or days and "close out" a specific room type. It provides the ability to "close to arrival" on a specific day(s) or set a "minimum length of stay" to achieve that goal but that does carry negative attributes with doing so. As we've evolved, it seems as though it has been having trouble interfacing with add-on applications for us. Examples are door lock key configuration, picture identification capture, limited integration with Canary Technologies. Review collected by and hosted on G2.com.

I love how easy it is to use. When I first started at the comapny I'm with now, we used a diifferent pms system. When we switched over to skytouch I was worried that it woukld be difficult to learn. It is so much better then any system I previously used . Review collected by and hosted on G2.com.

I dont like how you have to log out and back in for rate management or user admin. Review collected by and hosted on G2.com.