# SkyTouch Technology Reviews **Vendor:** SkyTouch Technology **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 108 ## About SkyTouch Technology SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit. ## SkyTouch Technology Reviews ### 1. SkyTouch has been a very easy to learn system with the help of guides. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about SkyTouch Technology?** Skytouch has more in-depth videos on how to do certain task which is really helpful! **What do you dislike about SkyTouch Technology?** Skytouch can be very slow at times to load information, especially when our hotel is busy with multiple reservations. It slows down our check in process and payment processing. Not ideal when it is very busy.. **What problems is SkyTouch Technology solving and how is that benefiting you?** A few problems are simple bugs that occur, there was an update that helped us view specific reports when they were trying to be saved or printed. Another bug that seemed to be fixed by skytouch is when payments would decline, and a new method of payment was added then that second payment would also decline. This was fixed and now allows us to charge the newly added card without having to log out and log back in for the card to work again. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 2. Easy to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Gene R. | Night Auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2025 **What do you like best about SkyTouch Technology?** SkyTouch Technology is incredibly intuitive and easy to learn, even for someone without a deep technical background. The user interface is clean and well-organized, making it simple to navigate through features and complete tasks quickly. I especially appreciate how little training was required—most of it felt self-explanatory, which saved a lot of time during onboarding. It's clear that a lot of thought has gone into making the platform user-friendly. Customer support was always there to help! **What do you dislike about SkyTouch Technology?** While SkyTouch Technology is generally easy to use, I did find that some advanced features could benefit from a bit more in-depth documentation or tutorials. There are a few hidden functionalities that aren't immediately obvious, and it took some time to discover them on my own. However, this is a minor issue overall, as the platform is still very user-friendly once you get the hang of it. **What problems is SkyTouch Technology solving and how is that benefiting you?** SkyTouch Technology has completely transformed how we manage our hotel operations. It has streamlined our front desk operations, allowing us to quickly check guests in and out, manage reservations, and track room availability—all from a single, easy-to-use platform. One of the biggest benefits is how it integrates seamlessly with our booking channels, eliminating double bookings and saving us a ton of time. Additionally, the reporting tools give us real-time data on occupancy, revenue, and guest preferences, which has been invaluable for making informed business decisions. It's also reduced the manual effort needed for day-to-day tasks, letting our team focus more on providing great guest experiences. **Official Response from Haley Eder:** > Thank you so much for your thoughtful review! We’re thrilled to hear that you found our Hotel OS intuitive and easy to use—especially that it saved time during onboarding. We also appreciate your feedback regarding documentation for advanced features. We’re always looking for ways to improve and will take your suggestions to heart as we continue to refine our resources and make those hidden gems easier to uncover. Should you have specific examples of items that could have used better explanation in training, please reach out to your customer success manager as he or she would like to learn more about this. Thanks again for taking the time to share your experience! —The SkyTouch Technology Team ### 3. Reliable and User-Friendly, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Jacob B. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about SkyTouch Technology?** SkyTouch has been a reliable property management system for our mid-sized hotel, and we use it daily across multiple departments. What I like best is its ease of use—the interface is intuitive, and new team members can usually pick it up with minimal training. It's also fairly straightforward to implement and integrate with other systems we rely on, like our channel manager and POS. Customer support has been responsive and helpful whenever we've had issues, and their team has always been good about following up. The number of features is solid, covering most of what we need on a day-to-day basis. We especially appreciate the real-time inventory updates and reporting tools. **What do you dislike about SkyTouch Technology?** The system can feel a little dated in its design, and some features—like group booking management and folio adjustments—can be clunky or overly manual. I’d love to see more automation and a cleaner UI in future updates. I hear from some team members that the reporting features leave a lot to be desired in terms of accuracy and what it can accomplish. Also, there are a significant amount of bugs with its communication with our credit card processor and the OTAs, they do a good job of addressing them typically but these are pretty regular issues for us. **What problems is SkyTouch Technology solving and how is that benefiting you?** SkyTouch is helping us solve several key operational challenges by centralizing our property management tasks in one platform. It simplifies reservation management, inventory control, and rate adjustments, which saves time and reduces errors across departments. **Official Response from Haley Eder:** > Hi Jacob, Thank you very much for your review. We appreciate your comments regarding the straightforwardness and reliable customer support. We know it is something many of our hotels value! Regarding the bugs relating to cc processing and OTA's, your strategic customer success manager Vaughn will be reaching out to see how we can help resolve some of these ongoing issues for you. ### 4. New to system but flaws are obvious - SLOW!!! **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about SkyTouch Technology?** I have a great deal of control and am able to quickly navigate the interface. Nothing is hidden. **What do you dislike about SkyTouch Technology?** It is cripplingly slow. Like after selecting a search request it can take 20-30 seconds to load. Then 20-30 to load the guest I wanted check out. Our internet is over 200mbs down 15mbs up. Every other site loads instantly without any delay. Our stage on our work unit is less then a quarter of a tb. It is not our machine or the connect. It is something on the back end of SkyTouch. **What problems is SkyTouch Technology solving and how is that benefiting you?** Our reservation, billing, room management, and checking out process. **Official Response from Haley Eder:** > Thank you for taking the time to share your feedback! We're glad to hear that you appreciate the level of control and ease of navigation within the SkyTouch interface—transparency and usability are top priorities for us, so it’s great to know that’s resonating with you. We’re truly sorry to hear about the performance issues you’ve experienced. We understand how frustrating slow load times can be, especially when everything else on your network is performing well. Your detailed note about your setup is incredibly helpful, and we’d love the opportunity to look into this further with you. Please don’t hesitate to reach out to our support team or your customer success manager so we can work toward a resolution. Thank you again for your honest feedback—it helps us get better, and we truly appreciate having you as a user. —The SkyTouch Technology Team ### 5. I liked our other program we used before better. **Rating:** 2.5/5.0 stars **Reviewed by:** Debra S. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about SkyTouch Technology?** The help button and the tape chart and help feature **What do you dislike about SkyTouch Technology?** Not being able to fix check ins day after if a mistake is made **What problems is SkyTouch Technology solving and how is that benefiting you?** fixing folios sometimes will not let you check in until you go and remove a letter from the folio **Official Response from Haley Eder:** > Thank you for your review! We agree that the help bell and tape chart are great features. We would love to discuss the check-in corrections further to fully understand the challenge. Your customer success manager wil be reaching out to discuss this further. ### 6. Lincolns review **Rating:** 5.0/5.0 stars **Reviewed by:** Lincoln J C. | Real Estate Managing Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about SkyTouch Technology?** easy to use. intuitive and manageable.. **What do you dislike about SkyTouch Technology?** payment issues - making changes in payment types is difficult **What problems is SkyTouch Technology solving and how is that benefiting you?** i use it for all of my hotel management for 2 hotels. staff and management are well trained and happy with the product **Official Response from Haley Eder:** > Thank you for your positive review, Lincoln! Regarding the payment issues, we will have your customer success manager reach out to you to see how we can best troubleshoot. ### 7. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about SkyTouch Technology?** Skytouch is very easy to use compared to most systems, for example marriott uses fossesometimes and that system alone took me 6 months to completely learn while skytouch took a day for the basic and a week to learn it all the way through **What do you dislike about SkyTouch Technology?** The only thing i dislike about skytouch is when checkig in third party reservations you have tp go through the arrivals list to check them in instead of being on the profile and doing so **What problems is SkyTouch Technology solving and how is that benefiting you?** They help us with calculation of revenue **Official Response from Haley Eder:** > Thank you for your great review! We appreciate your business with SkyTouch. We appreciate your feedback regarding the third party reservation check in process as well. ### 8. Always quick and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about SkyTouch Technology?** I've loved using SkyTouch during working at Amsterdam inns Moncton. It's quick and easy to follow. If there's ever issues they're always resolved fairly quickly. The skytouch team is very helpful and easy to reach. **What do you dislike about SkyTouch Technology?** It's only a bit frustrating when skytouch goes down or is under maintenance but it's always resolved super quickly. **What problems is SkyTouch Technology solving and how is that benefiting you?** It's making check ins quick and efficient **Official Response from Haley Eder:** > Thank you for your great review! We appreciate your business with SkyTouch. We always work to provide updates that minimize disruption and enhance platform capabilities, making our system easier for you and your team to use. We appreciate your feedback on this item. ### 9. The Skytouch Technology is very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Candy S. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about SkyTouch Technology?** What I like best about SkyTouch Technology is the Group Master user interface. It makes creating group blocks simple, fast, and effcient. I like how we are about to check the guests out through the group master. The "Fast Edit" lets me quickly make changes to guest(s) reservations in the group block. I'm also able to edit term of contract with policy updates. Overall I am very satisfied with Skytouch Technology as it has made our hospitality business more effcient. **What do you dislike about SkyTouch Technology?** What I dislike about SkyTough Technology is that sometimes our guest(s) get double charged or unwanted authorization holds on their credit cards. **What problems is SkyTouch Technology solving and how is that benefiting you?** SkyTouch Technology helping solve our property management system. It is beneficial by enabling our business to quickly and effciently cater to our guest(s). **Official Response from Haley Eder:** > Thank you for your great feedback on our product Candy! We appreciate your valued insights. Regarding the authorization issues, could you reach out to your customer success manager or support so we can look deeper into this issue for you? Thank you. ### 10. Easiest System Out There! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about SkyTouch Technology?** With its intuitive interface and simple navigation, Skytouch Technology is designed to make your user experience seamless and enjoyable. Whether you are a tech-savvy individual or someone new to technology, you will find Skytouch easy to use and navigate. Say goodbye to complicated systems and hello to the most user-friendly platform that puts your needs first. Skytouch Technology empowers you to effortlessly navigate through its features and functionalities, allowing you to focus on what matters most to you. It integrated easily into our property and was easy to implement within our existing systems. The intuitive design of Skytouch Technology allowed our team to quickly adapt to the new platform without any major disruptions. Its seamless integration not only streamlined our operations but also enhanced the overall efficiency of our property management processes. With Skytouch Technology, managing our property has become a smooth and hassle-free experience, enabling us to focus more on providing exceptional service to our guests. **What do you dislike about SkyTouch Technology?** Customer support can be difficult to contact and occasionally unhelpful. **What problems is SkyTouch Technology solving and how is that benefiting you?** Ease of use for new employees **Official Response from Haley Eder:** > We appreciate your review! Our goals is to enchance your efficiency and streamline operations so we are pleased to hear our platform is helping you do so. We also appreciate your feedback on our customer support. Please also know that you can reach out to your customer success manager should your issues not be resolved in a timely manner. If you are unsure who your customer success manager is, please reach out to success@skytouchtechnology.com and we can assist! ### 11. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Fadi A. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about SkyTouch Technology?** I worked with so many PMS system during my 20 years journey in hotels business and the sky touch has been the best simple system to use , the non complicated systems are ready useful at this time of industry where people just need to save time and reduce complications during business hours .. great system with very simple and easy functions! **What do you dislike about SkyTouch Technology?** All is Good!i didnt find really any issues .. **What problems is SkyTouch Technology solving and how is that benefiting you?** it saves time for me , very less complecated steps are presented **Official Response from Haley Eder:** > Thank you for your great review! We appreciate your business with SkyTouch. ### 12. Always There to Help **Rating:** 5.0/5.0 stars **Reviewed by:** James M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about SkyTouch Technology?** The tech support is top notch at Skytouch. Honestly, I always dread calling tech support for Choice Hotels, who owns Skytouch, because they make you sit on hold forever, and then you get someone who doesn't really know the system that way. The result is being put on hold over and over while they call a more knowledgeable person to get a possible answer. At Skytouch, that doesn't happen, because they don't seem to use overseas help to man the tech support lines, and the result is fast friendly people that actually KNOW the system inside out, and can figure out issues quickly! There are times when you may have to sit on hold a minute or two, but it isn't like the 30 minutes or longer with other companies. I would definitely use Skytouch again! **What do you dislike about SkyTouch Technology?** The only thing I believe Skytouch could improve is to have system status information on the login page. On my most recent call this morning, they immediately gave me the information that they are aware of people not being able to login, and that they were working on it. Again, it would have been good if that were posted on the login page so that we could avoid the call in the first place. Other than that, there are no glaring problems at ST. **What problems is SkyTouch Technology solving and how is that benefiting you?** It is a very simple and intuitive system, so it cuts the training time, saving us money. The system is usually up and running, an advantage over other PMS products. **Official Response from Haley Eder:** > Hi James, Thank you for your valuable feedback regarding SkyTouch. We are thrilled you are satisfied with SkyTouch Support. I will be able to provide your feedback about system notifications to our team and see if this is something our systems can accommodate. We truly appreciate this idea! Haley ### 13. Asset **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about SkyTouch Technology?** its a big asset, helps prioritize be able catagorize all your needs for the hotel industry. **What do you dislike about SkyTouch Technology?** its been great i have no complaints yet. it helps like a sidekick. **What problems is SkyTouch Technology solving and how is that benefiting you?** keeping track and orginized of everything around the hotel in a master location with help. **Official Response from Haley Eder:** > Thank you for positive review! We appreciate hotels like you and are glad we are able to provide you with support so your hotel runs smoothly. ### 14. The best PMS for your hotel! **Rating:** 5.0/5.0 stars **Reviewed by:** Urval P. | ICON Lodging, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about SkyTouch Technology?** The simplicity of Skytouch, yet having all the features that you would need to run a hotel. Also, being able to access the PMS from anywhere as long as you have wifi is a big plus. **What do you dislike about SkyTouch Technology?** There really is not anything that I dislike about Skytouch. **What problems is SkyTouch Technology solving and how is that benefiting you?** Skytouch is helping us manage our hotel. **Official Response from Haley Eder:** > Thank you for your great review! We appreciate your business with SkyTouch. ### 15. Easy and access from anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about SkyTouch Technology?** It is very easy to use and user friendly . Customer support is always available for help. **What do you dislike about SkyTouch Technology?** Foilio fetures with OTA Reservations and abilty to authorize credit cards through EMV Terminals. **What problems is SkyTouch Technology solving and how is that benefiting you?** Its help to streamline overall operations **Official Response from Haley Eder:** > Thank you for your great review! We appreciate your business with SkyTouch. You are able to authorize credit cards through Lighthouse Management. Please reach out to technical services or Shift4 support for assistance if needed. ### 16. Clean, crisp, and simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about SkyTouch Technology?** "Clean" operating system and it's simple to use. Tends to have minimal downtime but it has gotten a little bit worse as the company has grown. Customer service has always been solid when needing to resolve issues or ask questions. **What do you dislike about SkyTouch Technology?** Lacks the ability to fully "close out" a day or days and "close out" a specific room type. It provides the ability to "close to arrival" on a specific day(s) or set a "minimum length of stay" to achieve that goal but that does carry negative attributes with doing so. As we've evolved, it seems as though it has been having trouble interfacing with add-on applications for us. Examples are door lock key configuration, picture identification capture, limited integration with Canary Technologies. **Recommendations to others considering SkyTouch Technology:** I haven't needed to shop alternatives since 2014. My current franchise had just begun "testing" Skytouch the year prior and I disliked dozens of other options back then before they permitted me to become a "beta tester" when I demanded to have a better option when assuming their flagship. We've been satisfied ever since. **What problems is SkyTouch Technology solving and how is that benefiting you?** We're a relatively basic roadside establishment with very few "extra's/add ons" but the operating system has helped us become more efficient all around. The cloud feature is without a doubt neccessary in today's industry and has already become the standard. **Official Response from Haley Eder:** > Thank you for your feedback. We would love to learn more about the process you use. Please reach out to your customer success manager to schedule a quick chat so we can learn how to improve this process. ### 17. Best System! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about SkyTouch Technology?** I love how easy it is to use. When I first started at the comapny I'm with now, we used a diifferent pms system. When we switched over to skytouch I was worried that it woukld be difficult to learn. It is so much better then any system I previously used . **What do you dislike about SkyTouch Technology?** I dont like how you have to log out and back in for rate management or user admin. **What problems is SkyTouch Technology solving and how is that benefiting you?** Any problems I have I can call and they answer in a timely maner. Always helpful **Official Response from Haley Eder:** > We're thrilled to hear that you find SkyTouch Technology to be better than any system you've previously used! We appreciate your feedback about the rate management and user admin process, we encourage you to clear cache and cookies to ensure you can log in easily. It's great to hear that our customer service team has been responsive and helpful to you. ### 18. Very nice system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about SkyTouch Technology?** Is easy to use and share with the staff. **What do you dislike about SkyTouch Technology?** There is limited information about the prepaid reservations and there is no way to do changes in different pages at the same time **What problems is SkyTouch Technology solving and how is that benefiting you?** Data information system for the hotel **Official Response from Haley Eder:** > Thank you for your great review! We appreciate your business with SkyTouch. ### 19. Long hold times/no communication **Rating:** 0.5/5.0 stars **Reviewed by:** Bart V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SkyTouch Technology?** there is verfy little to like about your product. **What do you dislike about SkyTouch Technology?** Little to no communication. after any updates. there is a low to no connectivity, usually the next day. ther are long delays or no connectivity at all. The last two questions below are continued issues of lack of communication and assecibilty any online or phone support. extremely dissapointed. I will never reccomend skytouch to other properties. I am sorry that I am stuck with it. **What problems is SkyTouch Technology solving and how is that benefiting you?** The lack of communication to solve any issue. there is no benefit in your service. **Official Response from Ruth Hoover:** > Dear Bart, We value your feedback and would like to thank you for taking the time to provide your thoughts. We regret that you feel we have not fully met your expectations. Your dedicated Customer Success Manager will reach out to you shortly to address your concerns further. We continuously make enhancements and improvements to our systems. If you would like to see that information, it can be found by going to the Help Center and clicking on Alerts. Any planned outages are communicated in advance. For any future support issues, our technical services team may be reached any time by phone directly at (855) 749-3530 or sending an email to ask.support@skytouchtechnology.com. and is available 24 hours a day, 7 days a week, 365 days a year. When calling into support, if hold times are longer than normal, we also have a callback feature in our phone system that we encourage you to utilize to avoid having to wait on hold. We look forward to speaking with you soon, Ruth Hoover ### 20. Housekeeping supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2023 **What do you like best about SkyTouch Technology?** it is a easy system to learn on and for training **What do you dislike about SkyTouch Technology?** when the system goes down and cant get things to print **What problems is SkyTouch Technology solving and how is that benefiting you?** reports not printing correctly . it would benifit us if they did **Official Response from Haley Eder:** > Thank you for your feedback. We are pleased that you find SkyTouch Technology easy to learn and train on. We understand the frustration with the printing of reports and the lack of helpful customer support. We are actively working to address these issues and improve our service. ### 21. Great system with outstanding capabilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about SkyTouch Technology?** SkyTouch provides a very user friendly and efficient workflow. Working with the SkyTouch team to start the process and continued support has always been an outstanding experience. **What do you dislike about SkyTouch Technology?** There are times that when making changes to restrictions in Rate Management, they do not properly show in the Hotel OS side when viewing the future availablity screen. **What problems is SkyTouch Technology solving and how is that benefiting you?** SkyTouch is providing a seemless experience for both the on property front desk team as well the revenue team. **Official Response from Haley Eder:** > Thank you for your review! We are pleased that you are enjoying SkyTouch. Regarding the inaccuracy in the future availability screen, please reach out to your customer success manager or support to look into this issue further. ### 22. Good - but service is lacking **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about SkyTouch Technology?** SkyTouch is good for a mid-level hotel. It is easy to learn for new staff members and straight forward aproach. Its affordable with many options. The layout is easy to understand and can interface with multiple third party products. Support is US based and most of the time responds in a fast manner. Being a cloud based system, you can impliment it throughout your company if you have staff at different sites and can use acorss multiple channels and locations. **What do you dislike about SkyTouch Technology?** Recently a lot of issues with the system. Reports have been off for awhile and no support with it. Asking for management to talk has been refused and management does not interact with customers. During installation, we had multiple issues that we continue to have with no help. The manager did send me a basket of chocolates with a note saying "lets move forward" which I would rahter of had a fix then chocolates. Its frustrating dealing with them as they are not very responsive when there are issues. Usually get the excuse that they are short staffed or someone is not there, etc. For being a hospitality company, I really question the "hospitality" and customer service. They really need help in leadership to move this product even better., **What problems is SkyTouch Technology solving and how is that benefiting you?** Managing all reservations and cashiering functions. **Official Response from Haley Eder:** > We value all customer feedback and thank you for taking the time to provide your thoughts. We regret that you feel our support team has not been interactive with you or your hotel’s team. If a customer has a re-occurring issue, we assign a member of our technical services team to troubleshoot and resolve the issue, assisted by one of our developers if needed. Based on the depth of the issue, it can take time to resolve; for example, if an update in code or other aspects of our program is required. We strive to get all cases resolved as soon as possible. Reporting enhancements and corrections is an area we are presently focusing on and this includes working with our hosting platform. We sincerely regret any inconvenience this may have caused. Our technical services team is based in Arizona and available 24 hours a day, 7 days a week, 365 days a year, including holidays. Member of this team may be reached at any time by phone, email, the chat platform in our system and through our customer community platform. Every SkyTouch customer is assigned a dedicated Customer Success Manager for assistance with non-technical issues, training resources and for escalation of requests. In the case an assigned CSM is not available, another member of that team is available in their absence. ### 23. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Darren J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about SkyTouch Technology?** Easy to use which makes training very quick and easy **What do you dislike about SkyTouch Technology?** The glitches, they're are often glitches where you will get an error and it won't let you move forward. You have to back out and start over. **What problems is SkyTouch Technology solving and how is that benefiting you?** The ease of use, has shorten our training periods with new staff **Official Response from Haley Eder:** > We're glad to hear that you find SkyTouch Technology easy to use and that it has shortened your training periods. We apologize for any inconvenience caused by the glitches and errors. Our team is constantly working to improve the system and address these issues. Thank you for your feedback. ### 24. The Best I've Used **Rating:** 4.5/5.0 stars **Reviewed by:** Deone O. D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about SkyTouch Technology?** In comparison to many other systems I have used that I feel have over complicated basic functions SkyTouch tents to keep it simple as possible and has built in safegurards that prevent impactful mistakes. The Dashboard is very well done, specifically allowing me to set the QuickKeys so my employees know exactly what they need to monitor and I can remove the buttons that would otherwise disguise the important stuff. I can do everything on my phone is another 100%! Support has also been better than any other system. **What do you dislike about SkyTouch Technology?** There are a few details that I have made recommendations for product improvement. We have to learn and train some work-arounds... I was told some of them would be updated in a recent "bug chaser". They are minor... but honestly I can only think of minor issues. Groups do not interface well with out Booking Engine... that process has been cumbersome... but again the work around has been managable. **What problems is SkyTouch Technology solving and how is that benefiting you?** I think SkyTouch may have reviewed my recommendations and considered them unnecessary and workable. For me fixing minor glitches is necessary as when you are training Agent after Agent in this #quitculture teaching the work-arounds is cumbersome and Agents forget then have to call the manager afterhours and on weekends. These are not serious issues, but they can get Agents stuck and seemingly could be fixed. One example, is to change a room type you have to assign a room in the new room type, save, then go in an unassign... if you forget to unassign then you have a reservation assigned to rooms with no Notes... which creates conflicts and prevents guests from checking in as Inspected rooms are assigned unnecessarily. As a result, I have to do all the upgrades and inventory balancing myself and it is very time consuming. PLEASE, allow us to change the room type with out Assigning, then Unassigning a room number! :) **Official Response from Haley Eder:** > Thank you for your feedback. We are aware of existing bugs and your customer success manager has shared them with the property channels as you have mentioned. Please reach out to your customer success manager to schedule a quick chat to discuss further. ### 25. On the Fence **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about SkyTouch Technology?** Remote access. I can jump onto Skytouch from my phone or computer whenever, wherever I am. Easy to login from wherever I may be. Customer support has always been great. **What do you dislike about SkyTouch Technology?** There are a few items that Skytouch would benefit greatly from improving. The first is finding past guest information. I've seen many PSM's that will bring up all previous stay information when you enter the guests profile building a reservation however with Skytouch, you have to close out of the reservation and do a separate search to determine past stay information. This allows for more error on the front desk with regards to rates, and past rooms. The other issue I find is that there is no real place to record a PO number on invoices. Other than dropping it into the comments section when you check a direct bill guest out which creates an extra step (easy to forget about) there is no where else to record it. It would be very helpful and streamline the reservation process as well as the AR process if you could record the PO number at the time of reservation and have it auto populate on the invoice when the invoice is created. **What problems is SkyTouch Technology solving and how is that benefiting you?** I typically only require skytouch support when looking after my rate management. I ask for assistance when I can't determine where certain issues are coming from and they are able to help me determine that. For example, recently, I closed off the rooms in my exterior access building and although the day I did it, it flowed through to the OTAs, the next day they were back up for sale. Derek from Skytouch support was able to offer me a suggestion to exclude certain room types from the specific rate plan which in turn solved my problem. **Official Response from Haley Eder:** > Thank you for your feedback. We would love to learn more about the process you use. Please reach out to your customer success manager to schedule a quick chat so we can learn how to improve this process. ### 26. Hospitality Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** elasha y. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about SkyTouch Technology?** It is simple and easy to use great for beginners **What do you dislike about SkyTouch Technology?** Some of the funtions are a bit point less **What problems is SkyTouch Technology solving and how is that benefiting you?** The system shut down or goes off online a lot. **Official Response from Haley Eder:** > We're glad to hear that you find SkyTouch Technology simple and easy to use! ### 27. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Steven N. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about SkyTouch Technology?** The process of checking in and checking out guests is very simple. **What do you dislike about SkyTouch Technology?** We occasionally have issues receiving help from tech support in a timely manner. **What problems is SkyTouch Technology solving and how is that benefiting you?** It helps with faster guest service. **Official Response from Haley Eder:** > Thank you for your positive feedback on our check-in and check-out process. We understand the importance of timely tech support and apologize for any delays you've encountered. Your input is valuable, and we appreciate it. ### 28. Excellent and intuitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton B. | Hospitality Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about SkyTouch Technology?** Skytouch offers a simplistic base for users to efficiently complete their job functions. This pms allows for quick configuration and execution of all hotel property and management functions with a single easy to find click. You won't find a faster-growing easy-to-use system for managing your hotel and keeping the learning curve to a minimum than Skytouch technology. **What do you dislike about SkyTouch Technology?** Skytouch seems to have more common than not software bugs that need to be ironed out. Sometimes the system will change property/room characteristics in an update that later needs to be solved with support. Support staff are amazing and quick to help in case of. Rest easy! **What problems is SkyTouch Technology solving and how is that benefiting you?** Skytouch offers me quick access to all hotel functions and reports. I am able to make quicker determinations about my property and sales on the fly. Remote access to the system allows me to coordinate and help with consumer relations without being on property, allowing me to log in and perform operations from anywhere. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We appreciate having great partners like you! ### 29. Good PMS. Great Support Team! **Rating:** 4.0/5.0 stars **Reviewed by:** Sam D. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about SkyTouch Technology?** Ease of use, including remote login. Support staff have all been amazing and responsive. **What do you dislike about SkyTouch Technology?** There are a number of frustating system glitches. There is no onboard NRL. **What problems is SkyTouch Technology solving and how is that benefiting you?** Seamless integration when converting from franchise to independent. **Official Response from Haley Eder:** > Thank you for your positive feedback on our PMS and support team. We understand the frustration with system glitches and will strive to improve in that area. We appreciate your input. We would love to hear more about your onboarding experience. Please reach out to your customer success manager with details. ### 30. Always Changing **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about SkyTouch Technology?** Skytouch changes functionality and adds reports or other items that make working with the program easier. When we the users give suggestions for how the system could work better, they actually listen. I also like that when there is an outage or problem with Skytouch's functionality, they leave a message on the help line to let you know that they know. So you dont waste your time waiting on hold. **What do you dislike about SkyTouch Technology?** Sometimes when changes are made to the system things can get a little rocky. Certain functions may not work. However the team at the support center are fast and helpful when you have a problem. **What problems is SkyTouch Technology solving and how is that benefiting you?** Every time an issue arrises they not only fix it. They also send out emails keeping you informed about what is going on and an ETA for it to be fixed. The support employees are amazing, fast, and super helpful. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We appreciate having great partners like you! ### 31. Condor's Review **Rating:** 4.0/5.0 stars **Reviewed by:** Yair H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about SkyTouch Technology?** Great costomer service; reports are clear and great. **What do you dislike about SkyTouch Technology?** Log on issues have been a headachel; and at times the home screen is busy looking **What problems is SkyTouch Technology solving and how is that benefiting you?** Organizing data, getting info, understanding out business. **Official Response from Haley Eder:** > Thank you for your positive feedback on our customer service and clear reports. We apologize for any inconvenience caused by log-on issues and the busy home screen. We are constantly working to improve user experience and will consider these issues promptly. ### 32. Great UI experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nhan Trung N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2023 **What do you like best about SkyTouch Technology?** SKytouch is very easy to use and navigate especially during check-in & Check out process **What do you dislike about SkyTouch Technology?** It seems like there's no way to collect Payment & incidental hold at the same time. We have to do it seperately. **What problems is SkyTouch Technology solving and how is that benefiting you?** Skytouch has simple and easy to navigate UI designs, very straight forward & it makes the receptionist job easier **Official Response from Haley Eder:** > We're glad to hear that you find SkyTouch easy to use and navigate during the check-in and check-out process. We appreciate your feedback about the payment and incidental hold process, and we will share this with our team for further review and improvement. ### 33. Easy to learn software with various useful reports **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2023 **What do you like best about SkyTouch Technology?** It's a good and simple PMS with various useful reports for tracking hotel performance. **What do you dislike about SkyTouch Technology?** I dislike the times the system has to go down due to maintenance or updates. It has gotten better over the years. At least now they schedule the maintenance ahead of time. Not at random. **What problems is SkyTouch Technology solving and how is that benefiting you?** It tracks revenue and taxes in a straight forward manner for accounting reporting. It also gives lots of insights through their various reports tracking hotel performance. **Official Response from Haley Eder:** > Thank you for sharing your positive experience with SkyTouch Technology. We're pleased to hear that you find the software easy to learn and that it offers various useful reports for tracking hotel performance. We apologize for any inconvenience caused by system downtime for maintenance or updates, and we're continuously working to minimize disruptions while providing essential updates and improvements. ### 34. Skytouch, a hotel's best friend. **Rating:** 5.0/5.0 stars **Reviewed by:** Jon W. | Front Desk Manager/Night Auditor/Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2023 **What do you like best about SkyTouch Technology?** I find the user interface to be very user friendly. It makes sure that the information you've typed in is correct allowing for ease of comfort. I also think that the best feature is the reports, they are very detail oriented allowing the user to be able to find almost anything about any guest. **What do you dislike about SkyTouch Technology?** I which the logon time was a bit longer so I didn't have to login as often. **What problems is SkyTouch Technology solving and how is that benefiting you?** I have not experienced any problems as of yet. **Official Response from Haley Eder:** > Thank you for your positive review and feedback, Jon! We love having great partners like you! ### 35. Tech Savvy **Rating:** 5.0/5.0 stars **Reviewed by:** Kami I. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about SkyTouch Technology?** Skytouch technology is very user friendly! **What do you dislike about SkyTouch Technology?** I dislike the side of billing in skytouch technology. **What problems is SkyTouch Technology solving and how is that benefiting you?** Ease of checking guests in and out quickly. **Official Response from Haley Eder:** > We're glad to hear that you find SkyTouch Technology user-friendly! We're constantly working to improve our billing process to better meet our customers' needs. Please reach out to your CSM to share specifics of your situation and we will do our best to assist you. ### 36. Amazing PMS! **Rating:** 4.5/5.0 stars **Reviewed by:** JP L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about SkyTouch Technology?** The best thing about SkyTouch Technology is how user-friendly it is to all professional levels. Whether you are a beginner or an expert to this PMS, everything is easy to find or manage. **What do you dislike about SkyTouch Technology?** What I personally dislike about SkyTouch is making guests' room key. It's not integrated to our system. It would be better if we can initiate to create a room key from the same system and not having to go to a different application just to make keys for guests. **What problems is SkyTouch Technology solving and how is that benefiting you?** Room reservations and managing the entire property and its guests. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! We do offer key integrations wtih many vendors. Please reach out to your customer success manager or Technical Support at SkyTouch to schedule a quick chat so we can see how to integrate your key system. ### 37. Simple Design **Rating:** 3.5/5.0 stars **Reviewed by:** Tatiana D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about SkyTouch Technology?** Having a web based PMS system is helpful given we have multiple properties and not all associates who need access are on the property itself. **What do you dislike about SkyTouch Technology?** Not much flexability in reporting and the housekeeping function is confusing. **What problems is SkyTouch Technology solving and how is that benefiting you?** Works well as a basic PMS system. **Official Response from Haley Eder:** > Thank you for sharing your feedback with us! We're delighted to hear that you find our web-based PMS system helpful for managing multiple properties. We appreciate your input on reporting flexibility and the housekeeping function and will certainly look into ways to enhance these features for a better user experience. If you have any specific suggestions or further details to share, please feel free to reach out to us. We're here to assist you and ensure that SkyTouch Technology continues to meet your needs effectively. Thank you for choosing us as your PMS solution! ### 38. We love SkyTouch! **Rating:** 5.0/5.0 stars **Reviewed by:** Carissa V. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about SkyTouch Technology?** SkyTouch is extremely front desk friendly and report friendly as well! **What do you dislike about SkyTouch Technology?** That they don't have a blacklist(DNR list) **What problems is SkyTouch Technology solving and how is that benefiting you?** No problems as of now, but they are always easy to get ahold of! **Official Response from Haley Eder:** > We're thrilled to hear that you love SkyTouch! We appreciate your feedback on what you like best and what you dislike. We'll definitely take your suggestion for a blacklist feature into consideration for future updates. We're glad to hear that SkyTouch is solving your needs and that our customer service is meeting your expectations. ### 39. Skytouch **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about SkyTouch Technology?** Im not the most computer literate person out there. Thankfully, it's very user friendly. **What do you dislike about SkyTouch Technology?** Ringing up Sundry items. It's bad enough if the guest pays cash. It's a nightmare if they pay with a credit card. **What problems is SkyTouch Technology solving and how is that benefiting you?** Does a great job with night audit. **Official Response from Haley Eder:** > We're glad to hear that you find our technology user-friendly! We strive to make our system accessible for all users. If you continue to experience quickshop issues, please connect with Customer Support so they can assist you with this. ### 40. Great... except for a couple things **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin A. | Front Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about SkyTouch Technology?** Home screen has a quick view of hotel status, arrivals, departures, vacant rooms number of Out of order rooms. etc. **What do you dislike about SkyTouch Technology?** There is a e_regcard terminal for guest signature. My issue is Suppressed rate reservations should never display the rate to the guests. On the notes on the reg card it displays the suppressed rate to the guest and I have had several guests ask what that amount was. **What problems is SkyTouch Technology solving and how is that benefiting you?** would like to use Skytouch as a POS system for the Lounge and Restaurant With a simple cashier interface for the restaurant/ bar able to track and maintain credit card transactions, cash transactions, house account postings (comp charges) etc. I do see that there is a Sundry Shop interface that may be adapter to be used to post restaurant and bar charges and payments. It would be nice to have the ability to have the bar and grill process their own transactions and not have to wait in line to process charges via the front desk. **Official Response from Haley Eder:** > We're glad to hear that you find the home screen features helpful. We understand your concern about the suppressed rate displaying to guests. Please reach out to technical services and they can assist with troubleshooting this with you. ### 41. Effective and Reasonable **Rating:** 5.0/5.0 stars **Reviewed by:** Dilip P. | G, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about SkyTouch Technology?** It meets most of the requirements for a small to midsize property. Easy to learn. Our call accounter and Internet are interfaced with our PMS system. We compare this system with Micros system, which is far more expensive and service for Micros system is really slow. Whereas service on Shytouch is extremly fast. **What do you dislike about SkyTouch Technology?** I wished Shytouch would have a few bells and whistles that Micros system has. Moreover, take into consideration our recommendations and implement changes to the system. When we recommend a change, we are on the ground level and our input should be taken seriously to better the system. **What problems is SkyTouch Technology solving and how is that benefiting you?** We requested a few pointers to be implemented in the update of the software, however, none of it was taken into consideration. As mentioned in my comments earlier, our recommendation is due to our long experience with Micros system, which is an extremely robust system, however, their service is terrible and it is extremely expensive after Oracle took over. I think Slytouch is really reasonable and could be better. **Official Response from Stewart Black:** > Thank you for your positive review and feedback! We recently launched a suggestion platform called "feedback". Submissions are reviewed on a weekly basis and discussed with our product team to help make improvements to our system. Your customer success manager is also an invaluable resource for you to provide your feedback as well. ### 42. user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about SkyTouch Technology?** easy use and good commuctions for all departments **What do you dislike about SkyTouch Technology?** does not hook up to phone lines to make easier changing over room status dirty to ready Also when posting adjusments you can not approve charges, once you press save itr happens right away, wich makes it harder if a mistake happens. **What problems is SkyTouch Technology solving and how is that benefiting you?** none **Official Response from Haley Eder:** > We're glad to hear that you find our system user-friendly and appreciate the ease of communication with all departments. We understand your concerns about the phone line integration and the adjustment approval process. For the housekeeping integration, please connect with technical services so we can further troubleshoot your issue. ### 43. Wonderful System **Rating:** 5.0/5.0 stars **Reviewed by:** Mary F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2023 **What do you like best about SkyTouch Technology?** I love that I can be anywhere and still be in touch with the hotels. If my staff has questions, I can literaly log on through my phone and see what they are doing. I makes it so much easier when I have new employees. **What do you dislike about SkyTouch Technology?** I only wish that they had a reminder when an out of order room was going to be released back into inventory. When we are really busy it would be nice to have a reminder. **What problems is SkyTouch Technology solving and how is that benefiting you?** I love love love that I no longer need to update our availability on Booking and Expedia separately. All of the inventory online is real time without any extra work. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 44. Intuitive interface, easy learning curve. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about SkyTouch Technology?** Ability to generate reports to analyze occupancy, adr, etc. **What do you dislike about SkyTouch Technology?** Exporting reports to excel is clunky. Layout in Excel is along rows, not columns, which makes analysis very awkward. **What problems is SkyTouch Technology solving and how is that benefiting you?** It serves as primary booking software. **Official Response from Haley Eder:** > We're glad to hear that you find our interface intuitive and easy to learn! We appreciate your feedback about the report exporting process, and we'll definitely take that into consideration for future improvements. Thank you for using SkyTouch Technology as your hotel operating software! ### 45. Easy to Use Interface; Excellent Hotel PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Shyam P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about SkyTouch Technology?** Skytouch is a very simple interface to interact with. Everything is very easy to navigate and even if a particular task may be confusing, it's not hard to solve because it's common sense. **What do you dislike about SkyTouch Technology?** There are some bugs when connecting to the EMV terminal. There is a "primary address" bug that is annoying and still hasn't gotten fixed. The solution is easy enough because you just click "more" under the guest's address, add a space to the address line, and it all saves - but that's annoying. **What problems is SkyTouch Technology solving and how is that benefiting you?** It helps me solve issues revolving around hotel management. I am able to easy assign rooms, check guests in, review notes, etc. all from a glance. The interface is excellent. **Official Response from Haley Eder:** > We're glad to hear that you find our interface easy to use and excellent for hotel management. We apologize for the inconvenience with the EMV terminal and the primary address bug. Our team is actively working on resolving these issues to provide a smoother experience for you. ### 46. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi "Dion" R. | Assistant Hotel Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about SkyTouch Technology?** I love how fast it is to learn how to use this product. I also enjoy how well the menus are organized. It makes it easier to teach to others and to find reports and reservations. **What do you dislike about SkyTouch Technology?** I would like it better if there were a way to run reports specific to each third party. I would also like better filters for some reports so I can print out specifically the information I need. **What problems is SkyTouch Technology solving and how is that benefiting you?** Guest tracking, room availability and advertisement, occupancy reporting, night audit, housekeeping room assignments, maintenance tracking, and many other hotel management needs. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We appreciate having great partners like you! There are reports that you can print per rate code and OTA. Please reach out to your customer success manager to schedule a quick chat so we can share which reports to use. ### 47. user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about SkyTouch Technology?** Its such an easy pms system to learn and use. **What do you dislike about SkyTouch Technology?** My password has to change every other month. **What problems is SkyTouch Technology solving and how is that benefiting you?** they are doing everything better now **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 48. great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ives G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about SkyTouch Technology?** Ease of access anywhere. Customer service **What do you dislike about SkyTouch Technology?** Reports coudl be better and more costumizable **What problems is SkyTouch Technology solving and how is that benefiting you?** Adding more fetures like self check in and mobile key entry **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 49. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about SkyTouch Technology?** I love how user friendly SkyTouch is. There are plenty of detailed reports and pages but everything you need is quick and easy to find and understand. **What do you dislike about SkyTouch Technology?** Customer support can sometimes give you the run around, saying the issue needs to be resolved elsewhere, but when I contact the other party, they say the same thing. **What problems is SkyTouch Technology solving and how is that benefiting you?** Forecasting occupancy and desired ADR. **Official Response from Haley Eder:** > Thank you for your feedback. We would love to learn more about the customer support issue you are experiencing. Please reach out to your customer success manager to schedule a quick chat so we can learn how to improve this process. ### 50. EXCEPTIONAL!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sharine S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about SkyTouch Technology?** How easy it is to use with little effort. Exceptional when it comes to tracking eveything. Reports are of high-caliber! **What do you dislike about SkyTouch Technology?** I do not dislike anything. It works to my liking. Nothing to complain about. **What problems is SkyTouch Technology solving and how is that benefiting you?** The fast pace enviorment when it comes to easy access and being able to create reservations in atimely manner! **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ## SkyTouch Technology Discussions - [What is SkyTouch hotel OS?](https://www.g2.com/discussions/what-is-skytouch-hotel-os) - 1 comment - [View SkyTouch Technology pricing details and edition comparison](https://www.g2.com/products/skytouch-technology/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+13%3A12%3A55+-0500&secure%5Bsession_id%5D=52674f4f-5231-449b-887f-2f1bbdff6fff&secure%5Btoken%5D=3f2811ee338d157ef432119ee8fdd90bd8b10119af0d9f3a6a0f0865d5c7617f&format=llm_user) ## SkyTouch Technology Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **Staff Management** - Housekeeping - Shift Scheduling **Marketing** - Online Reputation Management - Marketing Tools **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top SkyTouch Technology Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (390 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews) - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - 4.3/5.0 (38 reviews)