1. [Home](https://www.g2.com/) 2. ... 3. [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) 4. [Skype4B Unified Customer eXperience(UCX) Solution Discussions](https://www.g2.com/products/skype4b-unified-customer-experience-ucx-solution/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_59a41b7e8c2373a710d8658e601ad148/skype4b-unified-customer-experience-ucx-solution.jpg "Product Avatar Image") ](/products/skype4b-unified-customer-experience-ucx-solution/reviews) [ Skype4B Unified Customer eXperience(UCX) Solution ](/products/skype4b-unified-customer-experience-ucx-solution/reviews) (2)4.5/5 The Skype4B Unified Customer eXperience (UCX Solution is designed to enhance customer interactions by integrating Skype for Business with ServiceNow's Customer Service Management (CSM platform. This integration provides a unified interface for customer service agents, streamlining communication and improving service delivery. Key Features and Functionality: - Unified Agent Workspace: Combines Skype for Business communication tools with ServiceNow's CSM, allowing agents to manage customer interactions and service requests within a single interface. - Centralized Routing: Utilizes intelligent routing to direct customer inquiries to the appropriate agents or departments, ensuring efficient handling of service requests. - Real-Time Communication: Enables instant messaging, voice, and video calls through Skype for Business, facilitating prompt and effective customer support. - Automated Workflows: Integrates with ServiceNow's automation capabilities to streamline routine tasks and processes, reducing manual effort and increasing productivity. Primary Value and Problem Solved: The Skype4B UCX Solution addresses the challenge of fragmented customer service systems by unifying communication and service management platforms. This integration reduces the need for agents to switch between multiple applications, leading to faster response times, improved customer satisfaction, and enhanced operational efficiency. By providing a cohesive environment for managing customer interactions, organizations can deliver a more consistent and personalized customer experience. Show More * * * ### 100.0 Nps Score Already have Skype4B Unified Customer eXperience(UCX) Solution? ### All Skype4B Unified Customer eXperience(UCX) Solution Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Skype4B Unified Customer eXperience(UCX) Solution used for? ](/discussions/what-is-skype4b-unified-customer-experience-ucx-solution-used-for) What is Skype4B Unified Customer eXperience(UCX) Solution used for? 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