Skype for Business (formerly Lync) Reviews & Product Details


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DevOps Engineer
Pharmaceuticals
Enterprise
(10,001+ employees)
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"Lync with a UI overhaul"

What do you like best?

The latest rebranding of the Microsoft Messenger is Skype for Business. Since last year there is an update available that upgrades Lync 2013 to SfB. The new user interface is a welcome improvement, though most of the functionalities have remained the same. There are some nice features like hovering with the pointer over a contact shows you icons for quick actions (email, call etc.), when trying to ring a colleague who is not online it gives you an option to dial their phone number (if available) and it integrates well with a full phone functionality that can easily replace a physical desk phone.

What do you dislike?

Every now and then MS releases an update that introduces bugs to the application, issues with the UI becoming unreadable to completely corrupting the application that needs to be solved by reinstall. I have also experienced issues with group chats as the chat messages are not delivered to all participants. The last issue I've had was that after an update the Skype meetings started to open in a web browser instead of the SfB application.

Recommendations to others considering the product:

In a complex environment with multiple Lync and Office versions it can be difficult to implement. It is best to create a custom package that will take care of removing any environment specific conflicting applications and install together with the dependencies so that the users would have minimal downtime. It can coexist with Lync 2010, so be extra careful about that fact as the cleanup can be cumbersome.

What problems are you solving with the product? What benefits have you realized?

As with many other products, we are deploying Skype for Business in order to continue receiving support from Microsoft. There are some added benefits with SfB, organizing meetings is now easier and more user-intuitive and since we use Lync/SfB as full desk phone replacement it is able to fully perform that duty as well.

What is Skype for Business (formerly Lync)?

LyncProfessional meetings and collaboration—all integrated with your Office apps

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Skype for Business (formerly Lync) Profile Details

Skype for Business (formerly Lync) Profile Details

Vendor
Microsoft
Description
Microsoft Corporation develops, licenses, and supports software products and services; and designs and sells hardware worldwide. Flagship products include Windows, Office, Azure, SQL Server, Exchange, SharePoint, Dynamics ERP and CRM, as well as Xbox; Skype; and Windows Phone.
Company Website
Year Founded
1975
Total Revenue (USD mm)
110,360
HQ Location
Redmond, WA
Phone
+1 (877) 276-2464
Ownership
NASDAQ: MSFT
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
166,946
Twitter
@Microsoft
Twitter Followers
8,605,652
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Skype for Business (formerly Lync) Reviews

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1-50 of 9575 total Skype Business reviews
Real Estate Agent
Enterprise
(10,001+ employees)
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Most Recent Skype for Business (formerly Lync) Video Review
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"I'm able to meet clients face-to-face"

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Chandhan
Mid-Market
(51-200 employees)
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"Reviewer from india"

What do you like best?

we can separate the chats of individuals , can drag and drop files directly. recently added moji's feature makes it fun to chat to people . more over screen sharing is made much easier , can share screen conveniently while on call

What do you dislike?

while in meeting if network is changed the call gets disconnected and need to rejoin again. screen share while in meeting causes voice to break, sometimes unmuting creates disturbance in voice.

Recommendations to others considering the product:

for the people who are looking have chat with people on other of the world , having a long distance video call skype is best they are the pioneer in that field , i highly recommend any individual to use this as default video call app .On enterprise level i think this makes it easier to understand structure of the teams and hierarchy of the teams ,

What problems are you solving with the product? What benefits have you realized?

meetings made easier, chat for organization is easier ,finding teams is easier .can drag and drop files directly. recently added moji's feature makes it fun to chat to people . more over screen sharing is made much easier , can share screen conveniently while on call

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AWS DevOps Professional
Enterprise
(10,001+ employees)
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"Skype - Enterprise Business Choice"

What do you like best?

Almost all enterprise or large scale IT companies use Skype for Business as their communication channel for internal chats, meetings, conference setup, training invites, etc. I was a part of organization wherein I started with Lync and then I saw them move from Lync to Skype for Business. Major change or upgrade to have gone through. Even with my current organization, we are using Skype even though we have slack as well. It also helps me be active through mobile, join calls through mobile, so I don't need to carry my laptop everywhere, which makes life easy.

What do you dislike?

Content sharing as an attachment within chat section needs to improve. Slack scores majorly over Skype in this area. Also, Skype needs to improve their user interface and needs to move from traditional look now. More emojis can be introduced or added to current list.

Recommendations to others considering the product:

Must have for large enterprise companies.

What problems are you solving with the product? What benefits have you realized?

It makes communication with teammates, colleagues very easy on daily basis. It is a savior within organization. One cannot really survive without Skype in organization.

For example, lets say if Skype isn't working and two people working from different location have to communicate or work. They'll have to call or keep sending mails to coordinate and work with each other. Skype's screen sharing feature makes work easy, it kind of brings a 4-eye check for you work, which is much required these days, mostly for critical activities, change management mandate.

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Evaluation Analyst
Primary/Secondary Education
Enterprise
(10,001+ employees)
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"A solid solution"

What do you like best?

Skype for Business is a solid, reliable solution, just like the original Skype. Connectivity is consistent. The user interface is self-explanatory and intuitive. No training at all is needed to pick up and start using, which is great. Users also don't need to be particularly tech-savvy to understand at least the basic chat features.

What do you dislike?

The search feature for locating coworkers is a little confusing. I'm part of a large organization, and it doesn't make it particularly easy to wade through the list of users to find the person I need to contact. It's also a little unclear how to add people to your favorites or remove them once you no longer need to store them there at the end of a project.

Recommendations to others considering the product:

None, thank you.

What problems are you solving with the product? What benefits have you realized?

It makes it so easy to jump on and have a quick mini-conference with a small group without needing to pick up a phone or find a physical space to meet in person.

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Sumit
Enterprise
(10,001+ employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Skype For Business"

What do you like best?

Skype for business is a very good messenger. It helps us to chat with another person easily. We can make a group conversation in this. So it saves our time to chat separately. We can have a video and conference call available in Skype for business. We can make a audio call. We can schedule a meeting with the help of Skype for business.

What do you dislike?

We can not take screen shot while calling and can not send at that time.

What problems are you solving with the product? What benefits have you realized?

Skype for business is a very good messenger. We can make a audio call. We can schedule a meeting with the help of Skype for business.It helps us to chat with another person easily. We can make a group conversation in this. So it saves our time to chat separately. We can have a video and conference call available in Skype for business.We can record the call. We can share our screen whenever needed with the help of Skype for business. We can share the file via Skype for business. We can also install this application in mobile for easy use. We can keep yourself as Do not disturb and busy whenever you don't want to be disturbed.

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Associate engineer
Enterprise
(1001-5000 employees)
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"skype for business for office purpose"

What do you like best?

Skype is business is help full during audio call, video conference, chat with team members or clients. One of the best thing I like is screen sharing can be done with in seconds of time and audio call is also very clear.

What do you dislike?

Some times during login it takes time to login due to network issues like that apart from that everything is good.

Recommendations to others considering the product:

It is highly recommended for all organizations and employees to use skype for business because we easily connect to call and voice is clear and audible to hear through skype and easy screen sharing ,takes less time consuming for connecting, user friendly .

What problems are you solving with the product? What benefits have you realized?

The problems which we solve in our organization is screen share because we may face few problems that cant be solvable by us so by screen sharing IT people can easily see the problem and they will resolve.we will be having daily calls regarding business that can be connecting through skype.

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Sales and Marketing Representative
Mid-Market
(51-200 employees)
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"Best Communication Tool"

What do you like best?

Skype is the best communication tool which is available online. It helps a lot to make easier communication. It provides best features too like Group chatting, audio conferencing, video conferencing,group video conferencing and many more. Anyone can make a video call to anyone who has skype account. It is not limited to any single country. In short it is time and energy saving too.Anyone can take their meeting from any place which reduce the cost too.

What do you dislike?

There is nothing to dislike about this but it is only works while anyone present online. If internet is not available so can not connect and make any audio, video call.

Recommendations to others considering the product:

Skype is so good and easy in use. It is best communication tool which help to make connections with anyone even with them too who are out of country. It provides the features to connect via chatting, audio and video call, group chatting too. It not only help to make connection tool but also help in business too.

What problems are you solving with the product? What benefits have you realized?

Skype helps a lot our company and save the company money too. It helped our employees to attend the meeting from anywhere from market which saves time, money and human efforts too. With the help of this executive shared the commercials and required details with client. This is best communication tool. Any kind of files also shared with clients and client took the action immediately. Executive made better relationship with client with skype and its features.

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Accounting Specialist
Accounting
Mid-Market
(51-200 employees)
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"Skype for Business is a must have communication tool that every business ought to have"

What do you like best?

What I like most about Skype for Business is that it is simple to download, install, and set up settings with no basic training. Again Skype for Business has intuitive interface and slick design, which makes it easy to use at get used to it as well. I also like how Skype for Business integrates with some applications that we use on a daily basis. Skype for Business has features that assist me to save energy while communicating. For instance, Mojis enable me to express what am feeling to individuals that I communicate with via this tool.

What do you dislike?

I only hate how mobility capabilities hangs a lot, especially when the phone has small storage. They should modify this communication tool to make sure that it does not misbehave on smartphones.

Recommendations to others considering the product:

Skype for Business is the most advanced communication tool in the market. For that reason, I would highly recommend it to all those corporations that want to advance collaboration in their agencies. Also, I would recommend this software for video conferencing.

What problems are you solving with the product? What benefits have you realized?

Communication has been made easy in our entire company.

Video conferencing is another benefit that we relish with this software.

Sharing of files, images, and links is simple with Skype for Business

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Software Engineer
Enterprise
(10,001+ employees)
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"Skype for business"

What do you like best?

Skype for business is the very fast and familiar messenger. We can easily call another person with the help of Skype. We can have group conversation and group call in this. We have audio call and video conference in this. We can schedule a meeting with the help of Skype for Business. We can record the meeting and audio call for any meeting.

What do you dislike?

Skype for business do not support snipping feature as other messenger like IBM SameTime allows to take snap of the screen part and shared during communication. We can not login with 2 user at the same time in Skype for business.

What problems are you solving with the product? What benefits have you realized?

Skype for business is the very fast and familiar messenger. We have audio call and video conference in this. We can schedule a meeting with the help of Skype for Business. We can record the meeting and audio call for any meeting.We can easily call another person with the help of Skype. We can have group conversation and group call in this. We can easily share the file in this. If we are offline and someone pinged us then the conversation will be saved in mail. We will not going to miss that. We can open Skype for business in mobile also. If we are busy then we can make our status as busy or do not disturb. When you will go offline then others are able to see how much back you went offline. That is the benefits of Skype for business. We can add someone as our favorite or contact list then that person is in the list, we do not need to find them.

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Sr. Software Engineer
Enterprise
(10,001+ employees)
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"Skype is the best."

What do you like best?

this is not just the meeting software it is like a communicator also have the sync with the organisations directory you can always check for the person whom you want to meet or want to have chat to resolve problem there is no need t schedule the meetings, although you can set up the meetings htrough the Skype for business.

What do you dislike?

some times it has trouble while connecting the meeting and joining audio through mobile.

Recommendations to others considering the product:

it is very widly used software so the most of the companies uses this product and as from my experience while troubleshooting any issue you need screensharing you can find it very easy if you use the skype for business.

What problems are you solving with the product? What benefits have you realized?

I am using the Skype for business from more then 4 years now. it can be used in variuos ways, is can be install to the mobile as well. so is you are trevelling and you do not have your laptop with you you can always rely on the skypefor business. I have used it in many ways like make a confrence, resolving customers issue through the screenshare. the best part is you can set your status as you wish if you are in a conference and you also need to connect with other person you can always set status as available.

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Programmer
Small-Business
(11-50 employees)
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"All-in-One Tool for Business Meet-Management"

What do you like best?

Among all of the features Skype for Business brings (including most of the famous Microsoft Lync's chatting tools), the Business version of Microsoft's choice for group chatting, conference dynamics and lots of other chatting features, is one of the most complete tools for safe team-chat, with almost perfect audiovisual quality and gadgets for sharing Desktop's video, file-sharing and more uncountable tools for helping you organizing appointments and team-scaling.

What do you dislike?

Lightweith is not an quality when you talk about Skype for Business, it is an heavy application that needs an medium-range hardware so you can enjoy all of its features, still, for its good-quality tools and gadgets, it is expectable, like other Microsoft's applications.

Recommendations to others considering the product:

If you need an sollution that allows you to meet your team, group chat with your co-workers, manage more that one company with organization and good server quality (what lets you be in peace in terms of message backup), Skype For Business is you friend and will help you with almost all your problems.

What problems are you solving with the product? What benefits have you realized?

I never worry myself anymore about how is my team going, what are the the project updates, and don't need to call personal phones at my Company, Skype solves almost all my work communication issues, after some updates, it now is a almost perfect communication solution for my company.

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Software Tester
Enterprise
(10,001+ employees)
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"Skype connecting every business"

What do you like best?

Skype has been a great tool ever since i use it for free for simple calls, video calls, and messaging, and now as i am using it in work, i can see how great it is in terms of security, flexibility of features which is really helpful in my span of work, collaborating with fellow co-workers both in the local and international scale. Presenting ideas with each other is now better more than ever, you can even let them navigate your desktop, giving each other more connection which helps in pointing out mistakes and ideas about the topic being discussed. Integration with Microsoft Outlook is also great since meetings and appointments can now be viewed in your Skype dashboard, no need to go back and forth in different applications to view important data related to upcoming meetings.

What do you dislike?

What i dislike about Skype for Business is experiencing hiccups and slow connections at times, even connected on a Local area network and high speed internet, intermittent issues arise each time, sharing screen also blurred at times, but fret not since this is not a big issue and not experienced a lot. This are just parts that should be improved more for incoming or future updates. Style can also be a point of consideration, Skype has been using the same style for ages, a few minor stylish fix should do the charm.

Recommendations to others considering the product:

I recommend everyone to use Skype for Business, connecting and collaborating with everyone, both local and international has never been this easy. try it out and see the wonders it can do to maximize every opportunity.

What problems are you solving with the product? What benefits have you realized?

We've been solving problems concerned with connecting with our people, collaborating and sharing our ideas with them, both small and large groups are our target in resolving problems communicating with each other seamlessly.

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Procurement attachee
Enterprise
(1001-5000 employees)
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Verified Current User
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"Skype for Business Review."

What do you like best?

Skype for Business is a tool that has been in use in our institution for close to four years. This tool is being used across all department of the organization as one of our core communication tools.

The first thing that I like best about the tool is the video conference feature. Skype for business is one of the best when it comes to video conferencing. It has quality video and clear audio system that makes sure one is able to communicate effectively. This tool is also able to enable an individual to have groups of over one hundred individuals share the same meeting at the same time. This allows for all the parties needed in the meeting being included. It also allows for real-time briefings and training.

I love the screen share feature of the tool. One is able to share the screen with other members of the department easily. One need not download other things to get connected, the tool directly connects you to the other parties screen. This helps us so much, especially in trainings.

I am excited about the quick chat feature of this tool. This allows us as coworkers to be in close contact with each other. We are able to share our day to day experiences together and share ideas.

The interface of the tool is another thing that I love. The tool has a user-friendly interface such that it understands its user making it easy for one to operate it.

I also love the phone application of this tool that allows me to use it even when am out of office. It is as functional as the desktop application.

What do you dislike?

I do not like that the tool is highly dependent on a good nternet connection.weak internet connection directly log out the user.

I also do not like that the screen share feature lags at times.

Recommendations to others considering the product:

Skype for Business is a strong communication tool that helps institutions improve in a great way.It's affordable and of high quality.

What problems are you solving with the product? What benefits have you realized?

We are using Skype for Business on communication. With it, we are able to connect with the world and also maintain connection within the institution.

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Senior Software Consultant
Enterprise
(10,001+ employees)
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"Good office connectivity using Skype. Can connect with people globally without any lag."

What do you like best?

With Skype I am able to connect with colleagues seamlessly and can share screen at any time which helped me achieve my project deliverable's in timely manner. There are many features like recording, mute, screen sharing, file sharing, meeting invitation etc. Also, using Skype one can connect using mobile and landlines internationally. Messaging is also one of the great feature it have which help people to getting information in seconds. Using video recording one can record the sessions and share it with the team so that people who are not a part of conference can view it later.

What do you dislike?

I like almost everything in skype and there is nothing as such I do not like about it.

Recommendations to others considering the product:

This is one of the best tool used for communication world wide and in different companies. It has lot of features like adding pictures, see contact card of employees, file sharing, audio connect, video connect and many more. Connectivity is quite good and it will help business people to connect with clients by sending meeting invitation globally. I would like to recommend this tool to all the companies and even startups.

What problems are you solving with the product? What benefits have you realized?

Able to connect with people anytime. It helped sharing screen and connect with audio. User can share files on skype. Help achieve business interactions. There is no lag in audio and video connection if internet connectivity is good. Professional can use it for setting up meeting with clients and stakeholders.

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Shreya Banerjee
Enterprise
(10,001+ employees)
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"Easy to use video and call conferencing and instant messaging."

What do you like best?

Skype for Business is a great place for video and call conferencing and instant messaging among workers in a company. You can video conference among colleagues and clients and solve issues. You can conference a call and have seminars and be available in multiple locations. If you are having issues explaining a client or a worker , you can present your screen and also give them control of your screen. You can have instant messaging among colleagues and groups and chat rooms. You can also change the font of the text sent. The smileys are animated which makes it fun to use in instant messaging. You can edit your profile and also sync it with Microsoft Outlook 365 and have your scheduled meetings infront of you. You can also set your display picture, status and location.

What do you dislike?

Skype for Business has very limited options for customization. It also has a limitation on the length of the message sent in instant messaging. The app crashes while sharing the screen. When we are sharing the screen with multiple people, it all shows in the same screen so it's difficult to see. If the internet connection is a little slow , sharing screen is not possible and also video calling.

What problems are you solving with the product? What benefits have you realized?

Using Skype for Business at work has made it easier to connect with people in different locations. It has made it easier to work with people by sharing and giving ideas by looking at their work much easier. It has enabled to conference with clients and get their information. If someone is in a meeting it displays as their status to be "in a meeting" so people know they are busy. This is one of the benefits it provides by syncing up with Microsoft Outlook 365.

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Quality Assurance Specialist
Mid-Market
(501-1000 employees)
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"A Great Communication Tool."

What do you like best?

Skype for Business has helped us be able to communicate both within and outside the organization.

The first thing i like about this software is the conferencing feature.With it wee area able to hold both video and a audio conferences.It is one of the best tool in conferencing. This is made possible because it has clear audio and quality video features.Again , with the software you are able to hod conferences with large group of people of even over a hundred and twenty.

I like that the platform is secure. All communication that is a carried out via this platform whether is by using the desktop app or mobile app it is usually well secured.It offers lots of technology and services that is tailored in making sure that your data is secure.

I like that the tool allows for remote connection. i lie that we are able to connect with other teams who work remotely. With the tool we can conduct training to this teams through remote connection rather that making audio calls or chatting given that it allows you to take full control.

I am also excited about its screen share feature which is easy to use and fully functional.

What do you dislike?

The video calling feature is good but it need some improvement . It lags at times.

It cannot work well in areas with poor internet connection.

Recommendations to others considering the product:

It is one of the best communication tool in the market.It is affordable, reliable and of high quality.

What problems are you solving with the product? What benefits have you realized?

Skype for Business has helped us communicate globally. It has also improve communication within the company.

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Neha Bansal
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"Communicator For Professionals"

What do you like best?

Best part of Skype for business is its ability to communicate with in the company and its security feature. Also with Skype you can able to search any of the person with in the company only by his name or email address and communicate with them. With Skype you are able to set meetings and also able to do video conferencing meetings without any use of phone. Recommended for every company to use with in their organisation.

What do you dislike?

There are 2 things that I don't like about skype is its inability to send URL's as Message. Also other worst thing is its ability to send message when other person is on DND mode. Skype can save those messages on server or somewhere and can send them when the person becomes available. Also skype can send those communication through mail as well. Rest other things are good and recommended to use.

Recommendations to others considering the product:

Skype for Business is an awesome product and recommended for every company to use with in their organisation

What problems are you solving with the product? What benefits have you realized?

Skype has impacted a lot in our daily work life as when I want to communicate with some person in my organisation and I know only their names, I can easily search by name and can see all their details. Also its automatic notification feature and link with the mail features are awesome so that whenever I am on leave or in some meeting or travelling I can set an automatic message by which anybody who sends me an email get a notification that I am traveling or busy in something.

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Test Engineer
Enterprise
(1001-5000 employees)
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"Great Application for Business communication "

What do you like best?

The Skype business application is very user friendly and easy for communication purpose within the team. It has different features like list of contacts , history and schedule meetings details that is very easy to track the daily business routines. It has sharing feature as well by which we can share the desktop for better understanding of projects.

It has very quality video as well as audio communication.

The skype business toll is not expensive at all.

The skype business allowed us to conduct conferences or meetings remotely. That is very helpful for working remotely.

There is a feature of file and screen sharing that makes it invaluable software for business.

What do you dislike?

There is nothing to dislisk in skype business.But I can see some dislike in this tool like we don;t have a wide variety of files that we can transmit to each other . Also there are some formats that are not supported and errors occur while trying to send them.

Recommendations to others considering the product:

I would always recommend this business application to use since it is very easy setup and is available in phone as well.

It has wonderful features are sharing files, mute, recording of the training.

It has great feature like without calling through skype for business we can directly share our desktop, window,share power-point etc.

What problems are you solving with the product? What benefits have you realized?

All the features which are provided by skype for business are great. It has an amazing, attractive communication tool with a very inviting layout. This is a cheapest application which is provided online so many company can use it for their business purpose. Its installation is very easy and it is supported in phone as well.

It has very great features like mute,recording and sharing the screen remotely.

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Project Manager
Enterprise
(10,001+ employees)
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"Take long time to sync at the first time, not really model tool to chat if comparing with other tool"

What do you like best?

Can chat with all colleagues

Easy to send files

Easy to share screen and get support from IT

What do you dislike?

Take a long time to sync for the first time. To find a person, you need to wait around 2 days to sync contacts. I don't have that long time. I need to contact immediately

Not really a model tool to chat if comparing with other tools

Don't have many functions as the chat tools nowadays

Recommendations to others considering the product:

I think nowadays, they have quite a lot of tools. Skype for Business can be ok, but not too good to suggest if comparing with other tools. Only one what I like is sharing screen and give control to someone, especially is technical support in my company, so they can be easy to control and fix the problem with my laptop or my computer.

What problems are you solving with the product? What benefits have you realized?

I think for sharing screen and give control to someone to get support, it might be a good function.

I think to make this tool to become better, they should improve a lot, for example, even the font and how the way user types, it looks for classic and poor.

When finding someone, I think it's might be hard, expecially you need to sync the contacts first and it takes 1 to 3 days to sync. You also need to remember exactly their email address to find.

One more thing is when sending a message offline, it is unsuccessly.

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Project asisstant
Mid-Market
(501-1000 employees)
Validated Reviewer
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"Interact remotely with your work area comfortably and efficiently"

What do you like best?

Communication inside and outside a company is without a doubt the key to success and I believe that Skype for Business has special characteristics for the business world. It includes being able to schedule, delegate, share and also make sure that your group calls are always a success. The application in my personal experience has represented for me a solution when it comes to communicating with my colleagues and the fact that Skype for business has the ability to provide an optimal and stable platform for up to 250 people seems to me phenomenal. Its voip and chat system work quite well, the quality of sound in the calls is good and it does not feel at all unpleasant to use, on the contrary, the program offers comfort at the time of using this function. The meetings in video conferences I like very much and generate a very pleasant experience. My way of using skype for business is through a working group in which we share ideas and interact through videoconferences and I must say that in the time that I have been implementing Skype for Business I have had a pleasant and satisfactory experience.

What do you dislike?

I have been using the application for 4 months and I really do not have any complaints about it

Recommendations to others considering the product:

The best app for meetings in videoconferences that there are currently, I recommend it a lot

What problems are you solving with the product? What benefits have you realized?

As mentioned above I have been using the app for 4 months now, my personal experience with skype for business has been excellent, the app has allowed me to establish a more effective communication with my colleagues and the interaction I have had with them has been much greater and this has allowed us to establish a better organization when assigning tasks and establishing certain parameters, skype for business has undoubtedly been a solution in my job.

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Associate software engineer
Enterprise
(1001-5000 employees)
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"Best way of bussiness communication - Skype"

What do you like best?

It is best at its way of showing of showing the current status of a person. It is also good at screen sharing.

What do you dislike?

It will easily gets sign out and takes longer time to re-login.

Recommendations to others considering the product:

What really makes me use this software is its great functionality in the communication area, since among its functions you can share chat, make video conferences, and send other files, with a high security system, allowing us to interact with our colleagues or clients and hold meetings either nationally or internationally without any kind of problem, in addition to being able to link to any type of device and keep track of our calls made which could serve as a database of our clientele to continue promoting our service in the future and also has a response capacity much faster than an email making the work much more efficient.

It is an efficient way of communication and also very recommended to any kind of business services to perform the client interaction all over the world.

It can also be much more efficient by making some changes to it by increase the quality of audio communications and also can be much more effective if its session times is increase to some extent which helps the user from re-logging into this skype for several times.

What problems are you solving with the product? What benefits have you realized?

Re-logging into skype is the major trouble as it takes longer time and also gets signed out easily.

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QA Team Leader
Mid-Market
(201-500 employees)
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"It is good for quick chatting, making calls (audio/video) and meetings. "

What do you like best?

Below are couple of benefits I feel are useful:

> It supports sharing documents via chat which saves a lot of time during conversations.

> We can quickly share screen, which is again beneficial for explaining anything important.

> Meetings can be done via this application. Multiple purposes are resolved in just one app.

> It also shows the status of individuals (Away, Online, In a meeting, Presenting, Busy, etc.). This helps to find the right time to start the conversation with individuals.

> I can set custom status too (Lunch, etc).

What do you dislike?

> Sometimes it doesn't show the exact time for which a particular person is away. This detail could be more accurate.

> Groups created are temporary. I cannot save and re-use the existing group.

> Old chats gets cleared if I close the chat window. Although this gets saved, but cannot be viewed in skype app if I open the chat by searching the individual.

Recommendations to others considering the product:

It is nice, simple and easy to use application for interacting and conducting or attending meetings.

What problems are you solving with the product? What benefits have you realized?

> File share is easy.

> Quick chats/meetings can be done, so I don't have to write lengthy emails instead.

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PC Technician 3
Enterprise
(1001-5000 employees)
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"Adequate but imperfect"

What do you like best?

Skype, for our system, has been paired with Polycom Skype handsets. The calling (for the most part) works well and sounds clear. The phones are easy to use and easy to set up, as well. The integration with other O365 products is really useful, in that you can see when someone is in a meeting or already in a call. The conference options are very in-depth and theoretically useful, even though I don't think many of the staff uses it.

Logging a polycom phone in and out of the skype accounts is so easy that low-level branch staff can be taught to do it themselves with ease.

Skype can be used with a headset and that makes it so that one doesn't even need a handset phone. This is how I use

What do you dislike?

The phones being used with Skype accounts will frequently sign themselves out, and staff needs to be trained on how to log the phones back in themselves.

The IM feature is almost useless - it's hard to notice them, and so most of the time they go missed. Sending an email is still, in the end, the best option.

When Microsoft is having outage issues, the entire phone system goes down. This happens about as frequently as a phone company's service would go down, though.

There are some issues with lag-time answering calls, but this may be because of the network setup, and it has been an issue-in-repair since we brought the system up.

What problems are you solving with the product? What benefits have you realized?

The benefits of using VOIP rather than hard-line phones are ease of setup, available variety of use, and a wide area of support with other programs. Company voice-based communication is entirely done through Skype.

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Developer
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(10,001+ employees)
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"Skype for business"

What do you like best?

Easily communicate with in team members.Desktop sharing, usually by allowing participants to see and collaborate on a Windows screen.primary client application released with Lync Server. This client is used for IM, presence, voice and video calls, desktop sharing, file transfer and ad hoc conferences. With Lync 2013 there will be a release of Lync Light Client with fewer features. Microsoft also ships the Microsoft Attendant Console. This is a version of the Lync more oriented towards receptionists or delegates / secretaries or others who get a large volume of inbound calls.

What do you dislike?

Every thing is good .It was reliable and reportedly very safe, due to it's decentralized nature. At present, it has become bloated, too large for most screens, too resource-intensive, centralized to Microsoft servers, and less useful for meeting new friends online

Recommendations to others considering the product:

It was reliable and reportedly very safe, due to it's decentralized nature. At present, it has become bloated, too large for most screens, too resource-intensive, centralized to Microsoft servers, and less useful for meeting new friends online

What problems are you solving with the product? What benefits have you realized?

some times hang like anything.primary client application released with Lync Server. This client is used for IM, presence, voice and video calls, desktop sharing, file transfer and ad hoc conferences. With Lync 2013 there will be a release of Lync Light Client with fewer features. Microsoft also ships the Microsoft Attendant Console. This is a version of the Lync more oriented towards receptionists or delegates / secretaries or others who get a large volume of inbound calls.

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Electrical Projects
Mid-Market
(51-200 employees)
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"Talk in fun and effective ways"

What do you like best?

The use of Skype for various activities that require communicative interactivity, such as group work in the college, or in the company office doing a collaborative work, using the product to hold meetings over the Internet, in the videoconference mode. And all users can be in the next room, or at home, and also at long distances or wherever they may be. The use of videoconferencing is the most interesting and very enjoyable and productive function.

What do you dislike?

The application does not have a wide variety of files that can be transmitted from one user to another. Some formats are not supported and errors occur while trying to send them.

Recommendations to others considering the product:

all the features and functions, make Skype an amazing, attractive communication tool with a very inviting layout. but their functions are beyond leisure and fun activities. Email submissions are inefficient, because of your work to edit, and delayed response. With this, the use of chat brings a lot of productivity using this simple function. For the more complex, the use of audio and video calls for a longer and more dynamic conversation.

What problems are you solving with the product? What benefits have you realized?

A very important feature for users who were not able to be in the virtual room at the time of the meeting, due to adverse reasons. It is the function of recording the meeting that took place in the online room. And they can be accessed by stakeholders who were not present at the time.

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IT Manager
Mid-Market
(51-200 employees)
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"Skype for Business (formerly Lync) is a Fantastic Tool"

What do you like best?

Skype for Business (formerly Lync) is the most consistent communication tool that I have ever come across due to its efficiency and affordability.

The ease of implementation and use of Skype for Business (formerly Lync) makes it a great.

It enhances quality video and audio communication.

What do you dislike?

This is the cheapest online based video conferencing software that I think does not have any cons. The features of the tool are excellent.

Recommendations to others considering the product:

Just go for Skype for Business (formerly Lync) because it will meet your firm's needs. You will be able to communicate with colleagues and customers effectively once you implement Skype for Business (formerly Lync) in your firm.

What problems are you solving with the product? What benefits have you realized?

We video conference and send messages using Skype for Business (formerly Lync) because it is a reliable platform.

Installing Skype for Business (formerly Lync) was easy for use. Skype for Business (formerly Lync) is a flexible software because we use it on our phones too.

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ICT Support
Education Management
Mid-Market
(501-1000 employees)
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"We Used this Great Tool for Video and Audio Communication "

What do you like best?

Skype for Business is a video conferencing and communication tool that we previously used. I enjoyed using the tool because of efficiency when making calls. It was not expensive at all. It allowed us to brainstorm and share ideas via video calls. We also liked it because the system allowed our staff members to conduct conferences or meetings remotely.

What do you dislike?

Although we liked Skype for Business, we had to stop using it because it limited us how we wanted to use it. Using the tool when you are offline is completely not possible. We wanted a solution that we can use whether when online or offline.

Recommendations to others considering the product:

Due to its affordability and efficiency when making online calls, I can recommend Skype for Business to others. It is a modern communication software.

What problems are you solving with the product? What benefits have you realized?

Skype for Business is unbeatable when it comes to video conferencing and making audio calls online. We enjoyed its benefits but we had to drop it due to the reason explained in the section above.

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Business and Integration Automation
Enterprise
(10,001+ employees)
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"The IT standard for VOIP and online meetings, but..."

What do you like best?

Skype has been around for years. The software has very good video and audio capabilities. Also file and screen share make this invaluable software for business. Skype will work as both an installed (fat app) or through a browser, and of course there are smart phone and tablet versions as well.

What do you dislike?

Now that Microsoft has moved to Teams, it appears they are preparing to drop Skype in the future. Skype is buggy still over VOIP, and there are lots of complaints about loss of connectivity, garbled voice and the Skype app just freezing up randomly.

Recommendations to others considering the product:

Be sure your network is up to the task. If you use Skype for VOIP, get professional help setting this up and troubleshooting.

What problems are you solving with the product? What benefits have you realized?

Most large companies need the ability to meet with other teams, or customers across the globe. Video meetings make the experience more personal that voice along. In addition, with screen sharing you can work together on tasks and documents.

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Accountant
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"Skype for Business (formerly Lync)"

What do you like best?

Some of the common advantaged of Skype for Business (formerly Lync) are;

It offers a clear and timely chats

It is very easy to use and implement

Customer support respond within a short time.

The audio calls are very clear with very low noise.

You can record a conversation to listen to it latter

What do you dislike?

The Skype for Business (formerly Lync) is not useful for start up as it is expensive and all communications are within the premises.

Recommendations to others considering the product:

With the Skype for Business (formerly Lync) it becomes easy to chat with customers, managers from different regions and with suppliers. You can rely on Skype for Business (formerly Lync) for business communication and thus i can recommend it 99%.

What problems are you solving with the product? What benefits have you realized?

As an accountant at Kenya Women Finance Trust there are time you need to speak with senior account at the head office and Skype for Business (formerly Lync) have proved to be helpful.

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Theacher for Department of Electronics, Systems and Computing (DESI)
Enterprise
(1001-5000 employees)
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"Easy to use communication suite"

What do you like best?

Skype for Business integration to office suite makes it a powerful tool and a must have if your environment runs a Windows/Office combination.

Since Skype is an integral part of the Office suite, you won't have to worry about making it work with any other programs. It's integration to Email, Calendar, and Active Directory allows you to focus on what goals to achieve with your team using Skype, instead of learning how to use it.

Single click emails, conversation history, collaboration tools, and the capability of saving it all in Microsoft OneNote, has allowed me to focus on what's important in a meeting instead of how to participate and track the meeting content properly.

What do you dislike?

Loading times are not optimum, every now and then Skype just disapears, without allowing me to reply messages, or change my status, or even doing the close it - open it again so it can work. It's frustrating when this happens because I need to completely reboot my system in order to fix it.

Recommendations to others considering the product:

If you already use or are planning to use the Microsoft Office suite, then Skype for Business should be an easy to integrate component to your existing environment. It's integration to Microsoft programs make it easier to implement, gives the users the benefit of an integrated environment and the learning curve decreases thanks to previous experience with Office.

What problems are you solving with the product? What benefits have you realized?

Online collaboration and communication between remote and global groups. I can work with people on the other side of the world like if we were sitting on the same conference room. Sharing capabilities of Skype, audio and video conversations are really smooth all the time.

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The ideal communication of Fundo La Gonzalera is done via Skype
Mid-Market
(51-200 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Collaboration tool, profitable for companies of any size and branch. "

What do you like best?

Skype for busines allows me to create and collaborate while working, it is very practical and versatile since you can work from mobile devices anywhere I am, this facilitates the flow of information to the work team, is economical to use and complies with the requirements for integration and collaboration in the cloud. The ideal platform for videoconferences, desktop sharing, subtitles, etc., and the speed achieved by the different updates of it, makes it more attractive at the business level.

What do you dislike?

Skype has ceased to be a free platform, and we find applications where we must pay, for example, if we want to make a group video call, to add a new phone number, vo mailbox, etc., in addition to this, to use the service we must have a connection to the internet if possible, not by wifi network, since it makes it deficient and therefore slow.

Recommendations to others considering the product:

I recommend it for being a multiplatform tool, it is very easy and economical to use, the video calls are of high resolution for my team. It is software that allows voice, video and text communications. Supports specific combinations of operating systems and browsers. Skype para negocios es una herramienta multihilingue, y ademas, es muy fácil para acceder a otros usuarios.

What problems are you solving with the product? What benefits have you realized?

The fact of being a cross-platform tool, allows me to link with tables, fixed phones, both business and personalities, smart tv, xbox one. I can install it both on computers and mobile phones and consoles.

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Key Account Coordinator
Enterprise
(10,001+ employees)
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"Skype for Business"

What do you like best?

My favorite feature about Skype is that is extremely easy and intuitive to use. Having never used Skype, prior to my current job, it took no training or tutorials for me to learn how to use it. You simply find the contact information for the person you want to contact and then message them. You can see them typing their response in real time and is essentially just texting over the computer.

What do you dislike?

My only complaint with Skype is the inability to access previous conversations or search for past conversations through some sort of "archive" system. Another thing I have realized is that skype is not ideal for image or video sharing. Services like Slack make it really easy to share gifs and other media files, but with skype you often just have to post URL links or it won't allow it to paste.

Recommendations to others considering the product:

Skype is a great tool for communicating with other employees within the same company. If your company is using email for all communication then I would highly recommend considering a chat service like Skype. It takes little to no training to learn how to use and will save tons of time over traditional email.

What problems are you solving with the product? What benefits have you realized?

Our company uses Skype for communication within the company, because it so much faster than having conversations through email. Skype also allows us to interact with our IT department and have them remote access to our computers so they can resolve issues without having to come to our cubicles.

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Dir. Tech Markets
Small-Business
(11-50 employees)
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"Good not great "

What do you like best?

What I like best is the ease of turning a chat into a call or meeting with just a click. We often start a conversation on chat and then need to share or talk to take it further. SfB lets our agency do that with ease and without changing apps. Also, the ability to send a file during a chat is great for a quick share.

What do you dislike?

The VoIP quality and reliability is hit or miss. Some days its great and others it seems like we can never get a clear call going. Granted we only use the VoIP option, not the dial in.

Another big pain in Skype doesn't handle switching speaker and mic changes very well. If you disconnect from your docking station for instance, it will rarely handle the change to built in mic and speakers. All to often, users need to restart Skype or worse, reboot.

What problems are you solving with the product? What benefits have you realized?

Fast, easy internal communications.

Meetings with clients that prefer using Skype.

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Assistant Professor
Mid-Market
(501-1000 employees)
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"Very useful for business meetings"

What do you like best?

It is great to see all contacts within own company and even in other companies through external directory. I am able to share my screen with my presentation and other material while the video conference is going on, thus making it very convenient for me.

What do you dislike?

I have problems with adding contacts sometimes to specific groups. It doesn't transfer from one computer to another for the settings and contacts I save. This can be improved.

Recommendations to others considering the product:

It is a great to tool for teleconferences and video conferences. It is easy to share screen for your presentation meetings. Should look up further details for other features that maybe needed for your needs such as file sharing capabilities and having more control over your meeting. Overall a very good product for use for everyday official communication in a company.

What problems are you solving with the product? What benefits have you realized?

I use it through my work laptop at any place instead of being limited to my office phone, which has been ditched by now. It makes it easy to make official calls and meetings with minimal interruptions and issues. I have it both on my laptop and mobile phone, which makes it very convenient to access my calendar, see who is online, make an official call and even make video calls from anywhere I can. I usually have official meetings with individuals outside of my company, but I can also make quick phone calls to those within my organization without any problem.