---
title: Skybox IncontactCTI Reviews
meta_title: 'Skybox IncontactCTI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Skybox IncontactCTI works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 2
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---


# Skybox IncontactCTI Reviews
**Vendor:** Skybox Technologies  
**Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2
## About Skybox IncontactCTI
Skybox IncontactCTI is a web-based agent application designed to seamlessly integrate NICE CXone contact center capabilities within the ServiceNow platform. Leveraging ServiceNow's OpenFrame technology, it enables agents to manage various CXone contact types—including emails, chats, phone calls, voicemails, and work items—directly from the ServiceNow interface. Key Features and Functionality: - Unified Agent Experience: Provides a cohesive interface for handling multiple communication channels, enhancing agent productivity. - Comprehensive Contact Management: Supports the management of emails, chats, phone calls, voicemails, and work items within ServiceNow. - Data Memorialization: Stores CXone call data in custom ServiceNow tables, facilitating easy access to call histories and enabling the generation of detailed reports. - Customizable Interface: Allows modification of the OpenFrame title and subtitle to align with organizational branding. Primary Value and User Benefits: Skybox IncontactCTI streamlines contact center operations by embedding CXone functionalities directly into ServiceNow, eliminating the need for agents to switch between platforms. This integration enhances efficiency, reduces response times, and improves overall customer satisfaction. By memorializing contact center data within ServiceNow, it also provides valuable insights into customer interactions, aiding in informed decision-making and continuous service improvement.



## Skybox IncontactCTI Pros & Cons
**What users like:**

- Users value the **seamless integration** of Skybox IncontactCTI with existing phone systems, enhancing call handling efficiency. (1 reviews)
- Users value the **seamless integration** of Skybox IncontactCTI, enhancing their ability to manage customer interactions effectively. (1 reviews)

**What users dislike:**

- Users find the **lack of customization** limits their ability to configure essential features, affecting their workflow efficiency. (1 reviews)

## Skybox IncontactCTI Reviews
  ### 1. Optimising communication processes within the Incontact framework

**Rating:** 4.0/5.0 stars

**Reviewed by:** Izael J. | Mobile App Developer, Enterprise (> 1000 emp.)

**Reviewed Date:** January 02, 2025

**What do you like best about Skybox IncontactCTI?**

Skybox IncontactCTI is fully compatible with our current Incontact phone system.  That way I can have the caller’s information and their past transactions with the company, thus giving me a better way of handling the call.

**What do you dislike about Skybox IncontactCTI?**

The customization options I must admit don’t seem all that varied or extensive.  As I cannot configure the click-to-dial pop-ups in order to show certain customer fields that I need to have in front of me at all times.

**What problems is Skybox IncontactCTI solving and how is that benefiting you?**

Skybox IncontactCTI’s integration with Incontact means that I don’t have to switch out of the application and helps me keep all my key data in view.  This in turn makes me produce my work faster hence enhancing customer satisfaction and increasing my output.


## Skybox IncontactCTI Discussions
  - [What is Skybox IncontactCTI used for?](https://www.g2.com/discussions/what-is-skybox-incontactcti-used-for)

- [View Skybox IncontactCTI pricing details and edition comparison](https://www.g2.com/products/skybox-incontactcti/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A36%3A14+-0500&secure%5Bsession_id%5D=76e4ed83-4950-4920-8a38-10beb6d1e583&secure%5Btoken%5D=e7bb9a2315b61cc9ce4de5d228ab4a3347c63c24916e6b333eaefc388e67ff2b&format=llm_user)

## Skybox IncontactCTI Features
**ServiceNow Apps**
- ServiceNow Integration
- Value

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

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