1. [Home](https://www.g2.com/) 2. ... 3. [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) 4. [Skybox IncontactCTI Discussions](https://www.g2.com/products/skybox-incontactcti/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_94b0346eb92c4d6e8fc9fd16c07dc737/skybox-incontactcti.jpg "Product Avatar Image") ](/products/skybox-incontactcti/reviews) [ Skybox IncontactCTI ](/products/skybox-incontactcti/reviews) (2)4.3/5 Skybox IncontactCTI is a web-based agent application designed to seamlessly integrate NICE CXone contact center capabilities within the ServiceNow platform. Leveraging ServiceNow's OpenFrame technology, it enables agents to manage various CXone contact types—including emails, chats, phone calls, voicemails, and work items—directly from the ServiceNow interface. Key Features and Functionality: - Unified Agent Experience: Provides a cohesive interface for handling multiple communication channels, enhancing agent productivity. - Comprehensive Contact Management: Supports the management of emails, chats, phone calls, voicemails, and work items within ServiceNow. - Data Memorialization: Stores CXone call data in custom ServiceNow tables, facilitating easy access to call histories and enabling the generation of detailed reports. - Customizable Interface: Allows modification of the OpenFrame title and subtitle to align with organizational branding. Primary Value and User Benefits: Skybox IncontactCTI streamlines contact center operations by embedding CXone functionalities directly into ServiceNow, eliminating the need for agents to switch between platforms. This integration enhances efficiency, reduces response times, and improves overall customer satisfaction. By memorializing contact center data within ServiceNow, it also provides valuable insights into customer interactions, aiding in informed decision-making and continuous service improvement. Show More * * * ### 50.0 Nps Score Already have Skybox IncontactCTI? ### All Skybox IncontactCTI Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Skybox IncontactCTI used for? ](/discussions/what-is-skybox-incontactcti-used-for) What is Skybox IncontactCTI used for? [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Skybox+IncontactCTI+questions+and+get+answers+from+expert+users+in+our+Skybox+IncontactCTI+Discussions+section.&title=Skybox+IncontactCTI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskybox-incontactcti%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Skybox+IncontactCTI+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskybox-incontactcti%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskybox-incontactcti%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Skybox+IncontactCTI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskybox-incontactcti%2Fdiscuss%0aAsk+Skybox+IncontactCTI+questions+and+get+answers+from+expert+users+in+our+Skybox+IncontactCTI+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Skybox+IncontactCTI+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskybox-incontactcti%2Fdiscuss%0aAsk+Skybox+IncontactCTI+questions+and+get+answers+from+expert+users+in+our+Skybox+IncontactCTI+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/skybox-incontactcti/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_94b0346eb92c4d6e8fc9fd16c07dc737/skybox-incontactcti.jpg "Product Avatar Image") ### Have you used Skybox IncontactCTI before? Answer a few questions to help the Skybox IncontactCTI community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fskybox-incontactcti%2Fdiscuss%3Fsmall_ask%3Dskybox-incontactcti) No