# Fundamento Reviews **Vendor:** Fundamento **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About Fundamento Fundamento is an enterprise-focused contact center automation solution powered by AI that ensures companies consistently achieve excellent business outcomes by saving costs dramatically with reduced AHT, lower ramp time and improved CSAT. Fundamento’s API-first, no-code AI stack sits at the heart of the customer contact centre ecosystem across different channels of communication, is accessible in multiple languages and can be hosted on cloud as well as on-premises. Companies can automate customer contact centers with enterprise-grade AI to improve agent and customer experience and eliminate agent errors with guided workflows, real-time assistance, on-the-job training, data capture, auto-generated customer responses, conversational intelligence and complex customer support automation. High-growth companies like IndiaMart, Disney Hotstar, Paisabazaar, Flipkart, Zomato, Absolute, and others have seen excellent results with Fundamento. Fundamento is backed by leading names in tech like Binny Bansal, Kunal Shah, Mohit Joshi, Pankaj Chaddah, Apurva Chamaria and others. ## Fundamento Reviews ### 1. Very good platform for Sales training & Leadership skills development **Rating:** 5.0/5.0 stars **Reviewed by:** Sujith M G. | Human Resources-Talent Acquisition Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Fundamento?** User-friendly UI better, graphical analysis reports & easy to assign skills training and track the required skills training for the employees and good platform for skill development for the team. Best product demo expereince **What do you dislike about Fundamento?** Price is on a bit expensive side so most users will prefer going with other platforms **What problems is Fundamento solving and how is that benefiting you?** We used this product for training our employees and which helped them to uplift their skills and to build leadership qualities. and for sales training and etc. ### 2. AI enabled upskilling managementplatform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Fundamento?** The upskilling journey is very interactive,personalized recommendations and curated trainings are really very impressive. Introduction of podcasts is something new. **What do you dislike about Fundamento?** It should be integrated with more apps so as to showcase the skills. Project real time scenario based simulations can be introduced. Based on the upskilling ratings should be given for each course or the proficiency level. **What problems is Fundamento solving and how is that benefiting you?** Upskilling according to the current role or aspiring role in a very interactive and fun way.It offers lot many ways to upskill and that too using enhanced technology. ### 3. The best software to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Manedeep R. | Head Of Sales, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Fundamento?** user-friendly product, best in the product **What do you dislike about Fundamento?** Training and analysis, an application that helps with evaluation. **What problems is Fundamento solving and how is that benefiting you?** As of now, I didn't face any issue. - [View Fundamento pricing details and edition comparison](https://www.g2.com/products/fundamento/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+10%3A19%3A31+-0500&secure%5Bsession_id%5D=1400a0e1-99f3-4cc8-99ce-82925be76c78&secure%5Btoken%5D=8fb3d9aca2fa1f43eed3fffa2d5d703578248ed3220842e712ae06084d1886c8&format=llm_user) ## Fundamento Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Skill management** - Skills Library - Skill Mapping - Employee Skill Assignment - Included Framework **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Administration** - Project Planning - Search - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Fundamento Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,590 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)