Abigail T.
AT
Abigail T.
Project Administrator
Small-Business (50 or fewer emp.)
"Wealth of knowledge"
4/5
What do you like best about Skilljar by Gainsight?

Very insightful and a lot of knowledge all in one place. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

Things can be a little automated and none human, the integration and initial finding your way around would of been easier with some onboarding or help/ customer support. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
GB
Verified User in Business Supplies and Equipment
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Reviewing Gainsight Customer Education"
3/5
What do you like best about Skilljar by Gainsight?

UX/UI Design that is user-friendly and enjoyable to use. I think depending on the organizations needs, it something I would definitely recommend. Sometimes I felt like the server could respond faster but this could have been my internet as well. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

Depending again on the needs, I think it create value for me and my team but I have to assess up to what extend. Review collected by and hosted on G2.com.

Atreyee S.
AS
Atreyee S.
Job searching
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Good and best"
5/5
What do you like best about Skilljar by Gainsight?

It is an easy and very effective way to gain knowledge on subjects of interest really appreciate such initiative and wish more people join this design educational program. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

Nothing to be honest. It is a breakthrough platform. Review collected by and hosted on G2.com.

Angelo C.
AC
Angelo C.
Partner Program Manager
Small-Business (50 or fewer emp.)
"Thoroughly enjoyed working with the SKillJar implementation team, the platform is straightforward."
5/5
What do you like best about Skilljar by Gainsight?

Kerynn was amazing to work with! Our team working on the Partner Academy is very small. Kerynn was very insightful throughout the onboarding process. She answered our team's questions on the call, pointed out areas we should focus on, and always provided great assurance to our team during the building phase. The platform itself is straightforward to pick up on, and the engagement with our partners is very high. I'm happy to say that we launched on time and are looking forward to seeing what else we're able to build out. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

I couldn't find anything to dislike at this point. We were late in discovering all the HTML layouts for customization, but we were too focused on the launch to make any significant improvements. It's definitely opening up new opportunities for us, and we're excited to learn more and collaborate with your post-launch team. Review collected by and hosted on G2.com.

George D.
GD
George D.
Head of Product Management - CPO
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Excellent presentation"
4.5/5
What do you like best about Skilljar by Gainsight?

I liked the presentation of Gainsight Customer Education, as it provided a detailed description, and its value was exceptional. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

There was nothing I disliked about Gainsight Customer Education. Review collected by and hosted on G2.com.

LW
Lisa W.
Mid-Market (51-1000 emp.)
"Gainsight Customer Education - the tool our customers were asking for!"
5/5
What do you like best about Skilljar by Gainsight?

Our customers are happier and better users of our software due to the training we have been able to provide via Gainsight Customer Education. The product is easy to use, and implementation was easy. We are able to use it for both customer training, as well as training our own new employees. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

We promote our University as part of our Gainsight Customer Community platform. However, the products do not truly integrate. We were going to implement a federated search product late last year but were told that is something you would be introducing 1st half of 2024. We have heard nothing since, but still need our community users to be able to search all information available in one place. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Unmatched customer experience and on-time delivery"
5/5
What do you like best about Skilljar by Gainsight?

Skilljar has a flexible approach to its use and branding. We created an entire experience for our customer base, not only for education, but that integrates seamlessly into all of our other platforms. While we had a heavy implementation ask, the implementation team guided us every step of the way. Their customer service and communication were instrumental to our tight timeline. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

The authoring tool doesn't meet our needs; however, I'd be surprised if that's not a localized problem. Fortunately, Articulate integrates well, and we were able to keep our existing content. Review collected by and hosted on G2.com.

EC
Eóin C.
e-learning Developer, Content Writer
Small-Business (50 or fewer emp.)
"Northpass Comes Highly Recommended by Canavan Byrne."
5/5
What do you like best about Skilljar by Gainsight?

The platform is very easy to use, both for Admins and end users. The interface is attractive. There are lots of content types. Overall, we are very happy with the service. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

I have no dislikes for Northpass. I use the platform daily and have had very little issues. Review collected by and hosted on G2.com.

JR
Jhovanny R.
Mid-Market (51-1000 emp.)
"Alliant Systems Scales Customer Training Using GainSight CE (formerly NorthPass)"
5/5
What do you like best about Skilljar by Gainsight?

After we completed the aquisition of Alliant Systems two years ago, we realized that there was a gap in customer training and we looked at a few options before speaking to the team at Pulse 2023. We moved forward and didn't look back, we integrated the CE platform to our Community platform and our customers have embrazed it and have taken thousands of courses in just seven months. The feedback I have received is that the platform is easy to use, so our customers use it often. I have also really enjoyed working with our Customer Success Manager Nergis Tepeli, who has always been there for us. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

Not having federated search from our community. A feature I have been told is coming soon. Review collected by and hosted on G2.com.

Babajide O.
BO
Babajide O.
Software Developer
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Experience using Gainsight Customer Education."
3/5
What do you like best about Skilljar by Gainsight?

I like how user-friendly the platform is. It's great for beginners and the content provided are useful. Review collected by and hosted on G2.com.

What do you dislike about Skilljar by Gainsight?

The navigation can be tricky at times when searching for particular courses. Review collected by and hosted on G2.com.