Gainsight Customer Education is very intuitive and simple to use. The interface is clean and makes it easy to create and manage courses without too much complication. I really like the way you can personalize learning paths for different users, making it more adapted to each person. The analytics are also very helpful to understand how learners engage with the content. I worked in LMS field at Rise Up, eLamp and 360Learning, so I know that many solutions are complicated, but Gainsight keep things clear and efficient. Review collected by and hosted on G2.com.

Some times, the platform is a bit slow, especially when saving or modifying content. It is not a big issue, but it can be annoying if you work on many courses at the same time. Also, I think there could be more integration with other tools, like more advanced options for community discussions inside the learning platform. But overall, it’s a strong tool that really help to improve customer education. Review collected by and hosted on G2.com.

I liked the ease of use in improving customer success through scalable digital strategies. The CRM enabled us to increase retention and revenue and provide better customer support.

Gainsight is the one-stop solution that provides a single, self-service hub for your customers anytime. Gainsight's digitalized customer onboarding and ease of implementation are useful for customized on-demand training education.

The tailored solutions are effective for frequency of Use for different needs with pricing that differs based on the specific products and services selected. Their human-first approach captivates many businesses, encouraging them to create opportunities for underserved communities in tech. Review collected by and hosted on G2.com.

Gainsight offers various integrations but there is a difficulty in seamlessly connecting with other systems, which may require additional technical expertise. Review collected by and hosted on G2.com.

I love the ease of use and implementation of Gainsight Customer Education. The courses are clear and easy to follow, with good customer support and simple integration with other tools. The platform is comprehensive and useful for improving my professional skills. Review collected by and hosted on G2.com.

It requires time to adapt. While the interface is user-friendly, it can feel like the learning curve is a bit steep at first, especially if you are not familiar with the tool, but it decreases with frequent use. Review collected by and hosted on G2.com.

comprehensive learning tools in order to enhance the customer knowledges and experience with a user-friendly platform , simple and it helps the customer as well to stay focused and updated on the latest trends. Review collected by and hosted on G2.com.

some needs are not fully addressed in case there are delays in updating content, and it will impact his experience. Review collected by and hosted on G2.com.

1. the learnign was engaging and interactive via quizzes and exercises making the learning not just passive reading

2. The training was in an organized in a logical flow, making it easy to follow along, whether you're a beginner or advanced.

3. The lessons were practical and easy to apply Review collected by and hosted on G2.com.

Nothing too much to complain.

However, a little bit of lack of personalization and couple UI glitches was a problem here and there. Review collected by and hosted on G2.com.

Gansight is easlithe best Learning Management System I have used. It is easy to set up, and all the controls and interface overall is intuitive to use. Review collected by and hosted on G2.com.

Nothing really. I think it works perfectly. Although, personally, I'd like to see the possibility of using more multimedia. Review collected by and hosted on G2.com.

Gainsight Customer Education offers insightful and structured learning with good User Interface allowing users to maximize product value efficiently.

Upsides of usinf it are "Structured learning, interactive content, better product adoption, certifications, and strong community support make Gainsight Customer Education highly effective and valuable." Review collected by and hosted on G2.com.

Some content feels repetitive, limited advanced courses, occasional navigation issues, and a lack of personalized learning paths could be improved. Review collected by and hosted on G2.com.

The leap forward in customer training that Skilljar allowed was customizing the interface for our users. The API connections pull data for each user, so we can send them to the right landing page, and the most appropriate training will be highlighted on those pages. This wasn't possible with our previous system, and our customers are already commenting on this six weeks into our use. The UX is also very intuitive, and the implementation team helped us customize it to exactly how we need it. It gets our customers to the right training faster. Review collected by and hosted on G2.com.

The thing I would most love to see added to the platform is a role that allows customer admins to assign their teams training without needing to be admins in the full system. That would be very helpful. Review collected by and hosted on G2.com.

I havent had the chance to use it yet, but I’d like to! From what I’ve seen, it looks well-structured and easy to navigate. I really appreciate platforms that make learning engaging and practical, so I’m hoping to find interactive content, real-world examples, and clear explanations that help me apply what I learn right away. Review collected by and hosted on G2.com.

Since I haven’t used it yet, I can’t say for sure, but I’d expect the content to be up-to-date and go beyond the basics. I’d love to see hands-on exercises, real case studies, and a clear way to track progress. If those things are missing, it might make learning feel less effective. Review collected by and hosted on G2.com.

I love that how user friendly Skilljar is. It's easy to dive right in and starte creating content for your users. I truly appreciated my Customer Implementation Manager, Hannah A, being a true partner while I was navigating setup and implemntation.

Hannah was a great communicator and was happy to meet me and respect my prefrences (allowed me to screenshare and aske questions over zoom and answered questions in real time and was also happy to provide support over email if requested). She anticiapted needs and was always down to brainstorm and problem solve. Review collected by and hosted on G2.com.

Hummm, I would have to get back to you on this. Nothing really comes to mind. Review collected by and hosted on G2.com.