--- title: Skilljar by Gainsight Reviews meta_title: 'Skilljar by Gainsight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 406 reviews by the users' company size, role or industry to find out how Skilljar by Gainsight works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 406 scale: '5' date_modified: '2026-08-13' parent_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Skilljar by Gainsight Reviews **Vendor:** Gainsight Inc. **Category:** [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) **Average Rating:** 4.6/5.0 **Total Reviews:** 406 ## About Skilljar by Gainsight Skilljar by Gainsight is a purpose-built Customer Education platform and the external LMS within Gainsight’s Customer OS. Backed by Gainsight’s leadership in Customer Success, Skilljar helps companies turn education into a strategic driver of adoption, retention, and growth. Skilljar enables revenue teams to deliver branded, personalized learning experiences that support customers from onboarding through ongoing product enablement. By connecting education data with customer and business systems, teams gain clear visibility into how learning impacts product usage, customer health, and expansion. Whether delivered through your academy, embedded in your product, or integrated with your community, Skilljar helps teams scale education with measurable business impact —transforming training from a support initiative into a core lever for customer growth. ## Skilljar by Gainsight Pros & Cons **What users like:** - Users love the **intuitive platform** of Skilljar by Gainsight, enhancing ease of building and managing training programs. (5 reviews) - Users highlight the **great customer support** from Skilljar, enhancing their learning and overall experience with the platform. (4 reviews) - Users highly value the **comprehensive features** of Skilljar, enhancing training efficiency and improving learner engagement significantly. (3 reviews) - Users value the **helpful customer support** from Skilljar, enhancing their experience and ensuring smooth implementation. (3 reviews) - Users value the **seamless integration** with systems like Salesforce, enhancing CRM functionality and tracking learner progress effortlessly. (3 reviews) - Intuitive (3 reviews) - Analytics (2 reviews) - Automation (2 reviews) - Content Quality (2 reviews) - Customizability (2 reviews) **What users dislike:** - Users find Skilljar's **reporting capabilities inadequate** , often needing data exports for deeper insights and customization challenges. (3 reviews) - Users find the **reporting capabilities of Skilljar limited** , often requiring data exports for deeper insights and customization. (3 reviews) - Users find the **time-consuming processes** in Skilljar frustrating, especially with quiz management and reporting features. (3 reviews) - Users find the **quiz management cumbersome** , requiring separate windows for question banks, which detracts from efficiency. (2 reviews) - Users experience **limited customization** options in Skilljar, requiring technical skills for deeper modifications and design adjustments. (2 reviews) - Users find the **reporting capabilities limited** , needing to export data for deeper insights, which is inconvenient. (2 reviews) - Poor Customer Support (2 reviews) - Slow Loading (2 reviews) - Cumbersome Interface (1 reviews) - Dashboard Issues (1 reviews) ## Skilljar by Gainsight Reviews ### 1. Great customizable platform for every need **Rating:** 4.0/5.0 stars **Reviewed by:** Emily E. | E learning designer, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Skilljar by Gainsight?** The data analytics are amazing, they have so much data **What do you dislike about Skilljar by Gainsight?** If you do not have web dev abilities it is hard to make customizations without support **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Amazing ux for our customers **Official Response from Jeremy Kelderman:** > Thanks for taking the time to submit a review about Skilljar, Emily! ### 2. Skilljar LMS review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Skilljar by Gainsight?** Simple, clean interface. User friendly. Can complete steps without a lot of clicks. Quality out of the box analytics. **What do you dislike about Skilljar by Gainsight?** Wish you could duplicate/copy across domains, so you don't have to recreate paths and pages on each domain. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Better user interface for both students and admins than our previous provider. This saves time for all users when taking training and/or as an admin of the LMS. **Official Response from Jeremy Kelderman:** > Hi there, Thank you for taking the time to submit a review about Skilljar. We know you're busy so it means a lot to us. We're always looking at how we can do better. So your feedback has been shared with our CS and Product leaders for further review. Thanks again! Jeremy @ Skilljar ### 3. Easy-to-use software, above-and-beyond support **Rating:** 5.0/5.0 stars **Reviewed by:** Conor B. | Senior Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Skilljar by Gainsight?** I can't say enough good things about the people at Northpass. The sales team was incredibly responsive to our (somewhat unique) use case, and the customer success team has exceeded my expectations every step of the way. We've asked a lot of them, and they've consistently delivered. I truly believe that they are invested in our success, and it's such a relief knowing that I can count on them for seemingly anything. On top of all of this, the software itself is simple, user-friendly, and reliable. And I almost forgot: Love the HubSpot integration! **What do you dislike about Skilljar by Gainsight?** The analytics module is a bit confusing. I'm sure I'll get the hang of it over time, but at first glance, it's a little difficult to figure out where you're supposed to go, how you can filter/segment the data, etc. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We're using Northpass to deliver video-based, prospect-facing learning experiences. Thus far, the primary benefit is that we've been able to level up our thought leadership program without needing to invest in some crazy technical solution. ### 4. Great customizable platform with the best customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff R. | eLearning Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Skilljar by Gainsight?** The student experience is fantastic. Slick UI for students to easily find my company's different offerings, and we can customize catalog pages specific for certain groups of students. The customer service and success team at Skilljar is helpful and responsive to our needs, which is a very important quality in an LMS vendor. **What do you dislike about Skilljar by Gainsight?** Some of the functionality is not fully there, but there is a visible effort to improve. E.g., quiz administration remains less than ideal with no bulk upload feature, but Skilljar rolled out quiz banks not long ago, which was a much-needed update. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** With Skilljar, we have reached 10x the number of students as our previous homegrown LMS. Our online courses get incredible feedback, and we have figured out a way to integrate custom VMs directly into our courses so students can learn by doing. ### 5. Skilljar satisfied needs of both our internal as well as external customers **Rating:** 4.5/5.0 stars **Reviewed by:** Carol J. | D, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar can service multiple domains and share content across all. We can educate our customers as well as our employees with the same system and share assets and courses across domains. **What do you dislike about Skilljar by Gainsight?** The ability to schedule live events for the same course across multiple days without needing to create separate events for each day. **Recommendations to others considering Skilljar by Gainsight:** We had a lot of internal knowledge of software and we were able to customize the platform appearance to meet our needs mostly. The company is small enough to work with customers each quarter and take and implement customer requests. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our company lacked a proper LMS system and CMS system. Skilljar filled both needs. We also needed a way to charge global customers in various currencies for external classes and not have that experience by our internal customers. We could also use groups to set different access levels to different courses. ### 6. Intuitive platform, great support **Rating:** 4.5/5.0 stars **Reviewed by:** Garrett B. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Skilljar by Gainsight?** Northpass is an easy-to-use platform for creating, distributing, and monitoring training. With countless design, integration, and analytic tools, Northpass is irrefutably a leader in the LMS space. **What do you dislike about Skilljar by Gainsight?** Some analytic tools are challenging to use if you aren't familiar with them. Pushing updates to courses is confusing because of the way it intertwines with learner progress. However, Northpass has stated plans to improve this process in 2022. **Recommendations to others considering Skilljar by Gainsight:** Have your training content ready to implement before signing the contract. You will need time to put your courses together in Northpass, and you can't do that until you're paying for the service. Having your training content ready means you can get to using Northpass ASAP, rather than paying for the service while you build out your course material. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We were able to abandon traditional pen and paper training and shift to an online platform. Northpass excels because of its user-friendly interface and setup; it is one of the only LMS that less tech-savvy employees won't have a problem using. Because of the ease of use, our training compliance is much higher than before we started using Northpass. ### 7. Helpful, responsive support and a user-friendly platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly L. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Skilljar by Gainsight?** Everyone we've worked with at SkillJar has been so responsive and so willing to accommodate the unique needs of our organization. Garrett, Peter, and other SkillJar team members have been gotten back to us promptly whenever we've reached out and they have been terrific about explaining what is going on and keeping us in the loop. The platform itself is easy to use and offers many great features that have benefitted our clients. **What do you dislike about Skilljar by Gainsight?** It can sometimes be challenging to find the particular setting we need to change. Frequently, I have to look at multiple tabs (the Course tab, Domain tab, Quiz tab, etc.) to find the adjustment I need to make. This can be time-consuming. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The SkillJar Customer Education Platform allows us to automate tedious processes and it allows our customers to educate themselves on our products at their convenience. The platform is easy to use for both our customers and our team. ### 8. Disappointed: way less versatile than expected **Rating:** 3.5/5.0 stars **Reviewed by:** Allan F. | Content and Email Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Skilljar by Gainsight?** - Hubspot integration is great (if you already use Hubspot) - Support and Service Team are great; they surely worked hard to help me set up my Northpass Academy **What do you dislike about Skilljar by Gainsight?** - You cannot design your own Academy the way you want it unless you code your own templates - You need to ask their Support Team to enable features for you. In my case, I could not add captions to my video lessons on my own - which seems to be a pretty basic request knowing they use the Wistia video player (which by default would allow you to add captions). I also asked them how to add courses reviews in my own Academy (again, another basic feature for any LMS) and they said they'd create a ticket to their Engineering team. What's the point of paying A LOT for an LMS if you don't have the freedom to customize your content by yourself? - I faced a few bugs when setting my Academy and my first courses. The Support Team helped me solve them but again more than I expected for such an expensive tool **What problems is Skilljar by Gainsight solving and how is that benefiting you?** I got Northpass to host my courses but I haven't fully experienced the benefits yet. ### 9. Great tool for building a customer-facing learning Academy **Rating:** 3.5/5.0 stars **Reviewed by:** Vijaykrishna R. | Group Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2022 **What do you like best about Skilljar by Gainsight?** Creating a course or a certification is super easy. Looking up course completion data is super easy. With a little bit of developer help, you can get the home page customised and take the learning hub live pretty quickly. **What do you dislike about Skilljar by Gainsight?** Reporting is not extensive. Authentication options are limited as well. Integrations aren't too many. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass helped me create a customer-facing learning hub that would serve to help them understand the product better and stay engaged. ### 10. Great way to organize training materials! **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron E. | Senior Manager, Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Skilljar by Gainsight?** How you can create easy visibility for leaders to see who has completed trainings and who hasn't. **What do you dislike about Skilljar by Gainsight?** Seems more user friendly if you linking documents from Gsuite but not so much for Microsoft **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Being able to train and track the progress at scale for all of our agents ### 11. Excellent Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy W. | Enterprise Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Skilljar by Gainsight?** The Skilljar Implementation Specialist was very helpful and patient with the entire team, from main POC to our developers. The onboarding process was organized and easy to follow. **What do you dislike about Skilljar by Gainsight?** While building a customer learning platform is time-consuming, the organized process made it not that bad. I can't say I had major issues with any of the process or the product. **Recommendations to others considering Skilljar by Gainsight:** 100% recommend Skilljar. Make sure you have internal resources lined up for the onboarding experience. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are making an education center for our current customers, helping free up team members from repetitive tasks and also incorporating Skilljar tools into our products. ### 12. A well organized and impactful software education platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Skilljar by Gainsight?** A centralized and powerful system that is very flexible and simple to use. **What do you dislike about Skilljar by Gainsight?** Needs a bit more polish on a few items but overall a fantastic LMS. These include grouping and sorting for analytics, both of which they are working on. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Ramping customers to be empowered users. **Official Response from Jeremy Kelderman:** > Hi there, thank you so much for taking the time to write a review! We appreciate the chance to partner with you and your business. ### 13. Amazing Customer Support! **Rating:** 4.0/5.0 stars **Reviewed by:** Sajeesh S. | PMM, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Skilljar by Gainsight?** The product is easy to use and we could get started with most features without much trouble. Since we have a different use case from their typical clients, we required some support with the setup. The teams, from support and CS to product, were extremely helpful in accomodating our nuanced asks. We use HubSpot for workflow automation, so the native HS integration is a big help for data analysis and user engagement. The product team is pretty hands-on and open to customer feedback and requirements even during the development phase. **What do you dislike about Skilljar by Gainsight?** The native email automation and certificate management could be more customizable. We use integrations (HS and Accredible, respectively) to solve for these. HS also helps us consolidate communication but a robust built-in certification capability would eliminate the need for another product. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We're using Northpass as the LMS for #GROWTH Academy. The Academy is aimed to enable B2C growth and product folks learn frameworks for customer-led growth and earn certifcations that can help grow their careers. ### 14. A great experience to build an education program from the ground up. **Rating:** 4.5/5.0 stars **Reviewed by:** Amber R. | Manager, Client Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Skilljar by Gainsight?** The platform is very user-friendly and does not require specialized technical knowledge, which enabled me to focus primarily on strategy and content development rather than the technicalities of the platform. Skilljar also provided timely, informed support throughout my implementation and beyond, to make the experience as easy as possible for me. **What do you dislike about Skilljar by Gainsight?** The (very few) problems I have with the platform seem to be more specific to my organization's structure -- our user segmentation structure is fairly complex, and that has resulted in more manual work than I'd like in order to restrict access appropriately for each new client that we onboard. But it's an understandable technical limitation, and the Implementation team did a great job of talking me through my options to find the best possible fit. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** This platform has enabled us to better provide learning on-demand, as well as to provide more curated learning pathways. We also have much more insight into student activity through Skilljar's reporting than we ever had in our Help Center. ### 15. Blown Away by the Skilljar Team & Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Katie L. | Training Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about Skilljar by Gainsight?** The platform itself is extremely user friendly and intuitive. However, what I like the most is the team we were assigned. They have had a constant attitude of "We can do this" when it comes to our questions, our needs, and our vision for the training sector. **What do you dislike about Skilljar by Gainsight?** We are rather new - there aren't many things I could complain about regarding Skilljar. The only thing that would be a helpful add-on to the platform would be the ability to customize communication directly to students. But we're able to sort that out via the Salesforce integration. **Recommendations to others considering Skilljar by Gainsight:** The team you will be given will become part of your success with you and the most capable of coworkers. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are providing best-practice training to our the clients of our technology solution beyond end user implementation. We provide in-person training courses, and we are also developing new curriculum for on-demand courses. Skilljar is the platform we are utilizing for both types of trainings. This project has been a long time process. ### 16. Intuitive, Powerful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie R. | Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Skilljar by Gainsight?** I love that Skilljar is very easy to use. It’s a software that knows what it’s good at, and that makes creating lessons for our clients a very smooth process. The interface is also nicely designed, and I can easily move through the application without wondering where I am! **What do you dislike about Skilljar by Gainsight?** My only downside is that I wish there were more quiz options, though I know this is on the road map! Being able to do some “match the definition” or questions like that would take the product exactly where we need it to go! **Recommendations to others considering Skilljar by Gainsight:** I recommend using your implementation consultant for best practice tips! We learned a lot from Jeff. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We had a lack of self-service training opportunities at Ad Astra, and Skilljar has filled that gap. We can now easily create courses to train our users on our new offerings, and we offer certifications for our legacy products! ### 17. Hannah was awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Charli B. | Product Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar's customizable interface. As an admin, it's easy to organize and arrange courses, lessons, paths, etc. so that they appear for the correct audience. Also, Hannah was a fabulous Implementation Consultant! **What do you dislike about Skilljar by Gainsight?** I wish there was a way to clone individual sections or lessons of a course, rather than cloning the entire course and deleting what is no longer needed. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Expanding our training offerings will provide more flexibility for our busy clients to get the training they need. It will also serve a revenue generator while freeing up my time as a one-woman training show to help with more strategic training projects. ### 18. AIIM's Northpass Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Georgina C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Skilljar by Gainsight?** The ease of use for both us as the education provider, and our customers has been outstanding. We set up our Northpass site within a matter of days. The ease of selecting functionality for content was seamless, integrating with Shopify was a dream thanks to the Team. **What do you dislike about Skilljar by Gainsight?** Some of the certificate functionality is a little basic, but I know this is being handled in the product roadmap. We would like to see more ability to add custom branded certificates and award badges to learners. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We took the decision to move our association business to a subscription model, away from the traditional single-course purchase model. Northpass has enabled us to do by integrating with Shopify, making course building simple, and our customer experience seamless. Our NPS score, and therefore customer satisfaction has rocketed. ### 19. Excellent Customer Support - A True Partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Skilljar by Gainsight?** Through Skilljar, we’ve been able to handle the changes that COVID has brought, including expanding virtual offerings and even hosting a large virtual conference for our partners. We love Skilljar’s open customization which affords plenty of opportunities for our developers to create an engaging and intuitive user experience. Finally, we love Skilljar’s support — whether it’s customer success or technical support, Skilljar is quick and incredible helpful whenever issues arise. I highly recommend this platform as it serves as so much more than just an LMS. **What do you dislike about Skilljar by Gainsight?** Skilljar's product offering and functionality work exceptionally well as an external LMS. A growing trend within external customer education, however, is creating a more engaging user experience through gamification. I hope to see a Skilljar release more gamification features and integrations in the coming year. **Recommendations to others considering Skilljar by Gainsight:** What sets Skilljar apart from other LMS is their top-notch customer support. Whether you are working with their CSM team or their Technical Support, they will ensure your needs are met in a timely manner and that your needs are addressed, no matter how large or small. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our company is B2B2C so we utilize Skilljar to house our VILT learning content to train, upskill, and support our direct business partners. We implemented in late 2016 and built up our instance from a smaller offering of 10-15 courses to over 120 courses and 25+ live trainings. Since implementation, we’ve integrated with Zoom and Salesforce as well as building complex reporting through an integration with our data warehouse. From the time of deployment, we’ve grown both our partner education and development teams and a systems operations team that manages the day-today of Skilljar and strategically plans for future product and service releases. ### 20. Training Platform that Excels in Customer Focus **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Skilljar by Gainsight?** With a simple interface for setting up training workflows and paths, this LMS does not require rocket science to implement but also has enough depth in its tools to look industry-leading if you put the work in. The salesforce connection is the simplest we found on the market during our initial search for a new LMS and continues to provide invaluable data to us. The SSO connection externally and internally was also relatively easy to set up and implement. A growing company with much promise, they are the best at customer and third-party training while also reasonably priced. **What do you dislike about Skilljar by Gainsight?** Like any SaaS company, SkillJar puts out MVP features, and sometimes they do 75-80% of what you want the new tool to do, and you are left needing that one extra bit of feature that would make your life waaay easier. The updates come, eventually. Quizzes on the Skilljar platform itself could have more nuance than 1 or 0, the weighting of manually graded answers or getting 3/4 for partial credit would be nice to have, but that is a complaint mostly leveled at our internal use of Skilljar. **Recommendations to others considering Skilljar by Gainsight:** Any LMS will take time to set up and use successfully, so ensure you have time set aside daily/weekly to invest in this project **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our product takes time to master both internally and externally, which means many courses and many layers of content that need to be fleshed out. The more they know, the more likely they are to stay with us in the long run. Skilljar has given us the ability to track our customer's journey during their onboarding process so we can, with certainty, know where they are at various levels. A customer trained well is a customer retained. ### 21. Skilljar helped us level-up training delivery with ease. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Skilljar by Gainsight?** We can add what we need when we need it. **What do you dislike about Skilljar by Gainsight?** Wish it showed SCORM in a sized pop out. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Single home for all training options. Courses, videos, webinar registration, and guides all live in one place. **Official Response from Jeremy Kelderman:** > Hi there, Thank you for your review! I've passed along your feedback about SCORM to our Product team. We appreciate you taking the time to share your thoughts. Best, Jeremy ### 22. Ideal LMS Platform for Building User-friendly Customer Education Programs **Rating:** 5.0/5.0 stars **Reviewed by:** Dean O. | Senior Director, Documentation and Certification, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Skilljar by Gainsight?** If you're building a Customer Education program, the most important factor is the end-user experience as a learner. You can create the best eLearning content, but if your users can't figure out how to navigate your site and consume the right content, your program will never be as successful as it could be. So choose your LMS platform wisely! Skilljar has the most intuitive and user-friendly LMS UI on the market today. For our B2B SaaS business, it's given us the ability to effectively scale our customer onboarding program for several years while creating an enjoyable and effective learning experience for our customer base. Our learners span the tech aptitude spectrum from tech-savvy to tech-averse, yet the consistent feedback from all users is that the learner experience is "easy" and "intuitive" to follow. Our certification program has been the digital touch cornerstone of our Customer Education program for over 6 years! Our course completion rates are consistently over 60% QoQ, when the industry average is ~15%. It was also important to find an LMS that was easy to customize and skin. We wanted it to match the brand and style of our other web properties, especially our web application. Skilljar's Theming feature makes it easy to create a seamless user experience. Some of the biggest fans of our Customer Education program are our Implementation Managers because they get to have more consultative and advanced product training conversations with their clients instead of having to spend the bulk of their time covering basic product functionality, which is now covered by our on-demand, certification courses where we serve training videos and interactive SCORM modules. Skilljar also has a robust open API and a lot of built-in integrations that we've set up over the years. **What do you dislike about Skilljar by Gainsight?** I wish they offered more granular user permissions in their dashboard, specifically for course analytics. I want to create automated custom reports for tracking key program success metrics on a monthly and quarterly basis based on tags or other metadata (e.g., language, geo location, etc.). But, I know it's not a matter of "if" but "when" regarding product enhancements. They've delivered on several product changes over the years based on feedback we've shared with them. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Scalability and Biz Ops efficiency. The best way to strategically improve product adoption is with effective product training. And if you want to effectively scale your Customer Success team, one of the best things you can do is launch a Customer Education program that you can leverage as a digital touch, on-demand training offering. It's also helped us avoid burnout from our Implementation team because they don't have to spend so much of their valuable time with clients performing the same basic product training sessions over and over. ### 23. Great LMS system that makes it easy to create educational resources and distribute them to our teams **Rating:** 5.0/5.0 stars **Reviewed by:** Louis F. | Director of Training and Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Skilljar by Gainsight?** Its single sign-on integration with our HR system allows easy assignment of materials to our staff during their onboarding process. I haven't had much exposure to its competitors, but during our initial product comparisons, it definitely showed itself to stand out. **What do you dislike about Skilljar by Gainsight?** Sometimes the data analysis to review progress can be a little challenging to work with as it doesn't seem to automatically save queries for future repetition of reports. Some mild tweaks to this interface would make Northpass even better than it already is. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed to onboard and train our staff faster, utilizing Northpass allowed us to convert from live classroom education and all of its scheduling and time commitment headaches to an online program which created a more streamlined system for training our newest team members. ### 24. Very powerful and user-friendly software. **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren F. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Skilljar by Gainsight?** The admin platform is extremely easy to use, and they are always making improvements to the admin and learner experience. They really do listen when you have suggestions and are constantly working to improve. The CS team is also extremely helpful. They are a huge factor as to why we got up and running so quickly. **What do you dislike about Skilljar by Gainsight?** Since they are always adapting and growing, it can be hard to keep track of the changes made on the platform, and therefore some things get broken or you may have to find a new way to do something. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are educating both internally and externally, making it easier for people to find information and learn at their own pace. We have found that having a combination of learning tactics helps the learners grasp the content more completely. ### 25. Easy to use and great user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Skilljar by Gainsight?** The product is easy to learn and there are great resources (academy, help center, support team, CSM). The product has great reporting, easy to set up integrations, and great UI for the user. **What do you dislike about Skilljar by Gainsight?** Some of the admin tasks can be tedious. There are also some limitations with automated emails and course structure. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Allows us to easily build a complex and pretty-looking user academy with minimal technical resources on our end. ### 26. Skilljar Review **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia C. | PM, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Skilljar by Gainsight?** Skilljar provides a great way to deliver training and resources to our internal stakeholders, as well as our external customers. The UX is also clean and easy to use. **What do you dislike about Skilljar by Gainsight?** The user interface could use a little tweaking to improve horizontal scrolling; for example, there are instances where the headers are cut off, and you need to scroll horizontally to read them thoroughly. **Recommendations to others considering Skilljar by Gainsight:** Customize your content as much as possible because the platform is excellent at supporting custom training content. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** 1. Providing training videos and resources across departments internally, so we don't need to do in-person training. 2. Provide customer training on new products/features. ### 27. collaborative & thoughtful partners **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Skilljar by Gainsight?** The platform is dynamic and very user friendly. There is a small learning curve. If you are not well versed in code, you can still get by. Creating and publishing courses and learning paths is a breeze. It's easy to categorize training content and make it accessible to learners. **What do you dislike about Skilljar by Gainsight?** Reporting and analytics features are very limited. Would love to see additional reporting features in the future. Certain stylistic elements of the LMS can be frustrating (little things like fonts and text formatting of published courses). **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are providing a quality UX with Skilljar for our excellent product training materials (courses, paths, live events, certifications). Without Skilljar, we would not be able to build an engaging training program. We love that we have been able to use Skilljar as our 'one-stop-shop' for customer learning. ### 28. A Fantastic Platform and Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Skilljar by Gainsight?** First: The platform! It's intuitive, and easy to use and skilljar academy makes it super easy to figure out how to do something if you're stuck. Second, the Customer Service is stellar. Alex Calvert and Garrett George did a stellar job onboarding our team and handling our insane feature requests and issues. Kudos to the entire team. **What do you dislike about Skilljar by Gainsight?** The quiz feature needs work. While some of our feature requests were implemented (question banks) - they are not quite there yet. You must create new quizzes in order to use the feature. I'd like to use exisiting quizzes, create topics and move those quiz questions into those bank topics. **Recommendations to others considering Skilljar by Gainsight:** I would highly recommend Skilljar to other corporations looking for a learning management/customer education platform. Their customer service is outstanding and the platform is great. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are currently solving issues related to subscription plans - your team is working with us to do so. The benefits are that your engineers work closely with ours to solve issues as they come up and incorporate them into skilljar's platform. ### 29. Great experience growing our educational offering with Northpass **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Skilljar by Gainsight?** Customer support is fantastic, responsive and open to product suggestions/improvements. Launching with Northpass has been a huge step forward for our team. **What do you dislike about Skilljar by Gainsight?** There are always more features that can be added, but even "problem" areas have been easily addressed with the support team and the product is continually improving. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Delivering engaging content to a broad audience of customers and employees, as well as customizing user experience across our learning groups. ### 30. Great Training Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Keith C. | Lead Shift Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Skilljar by Gainsight?** I like the way I can add people and send them invites for training. **What do you dislike about Skilljar by Gainsight?** Not really sure there is anything I dislike about it at this point. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Getting training taken care of with employees. In the past, we use to do all our training on paper, and now it is so much simpler and easier to track. ### 31. Excellent reliable, uncluttered, and learner centric LMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Skilljar by Gainsight?** Northpass is an LMS with the learner experience front and center. Their UI principles lead to a clean and focused learner experience that removes the typical distractions of finding and beginning courses in an LMS. They have over the years made significant investments into the admin experience and platform integrations which have helped it grow into areas where other established players would have had a leg up. Their customer success management approach is excellent and one that I routinely use as the bar with other software vendors we utilize. Platform reliability and performance have been excellent, and when there are issues, they tend to prioritize the learner's experience over admins, which I appreciate. We have utilized Northpass for almost six years and have always had a great experience working with their team. **What do you dislike about Skilljar by Gainsight?** Their enterprise integrations can be lacking, and learner management can be clunky depending on the demands of your business and the size of your learner community. I would like to see a richer integration with Salesforce and more flexible authentication options. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed an LMS to support a large catalog of courses with very different audiences per course. Knowing that we were prescribing the courses to our user base, we also needed an LMS that did not create any unneeded friction when getting to relevant coursework, which is where their UI strategy comes into play. Platform reliability, as well as learner experience performance, have been the biggest benefits. ### 32. Skilljar Onboarding and Post Go Live Experience is Top Notch **Rating:** 5.0/5.0 stars **Reviewed by:** Julie B. | Director of Learning Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Skilljar by Gainsight?** The Implementation support is extremely good. Skilljar staff understand the business problems and help strategize on the best way to structure the content and help with very complex technical issues. They bring in technical experts if the need arises. We wanted to use our own cart and payment processor. They worked diligently to help us make the best use of the API, and our data flows seamlessly between the Skilljar platform, our NetSuite backend, and into SalesForce. **What do you dislike about Skilljar by Gainsight?** When you have a large number of courses it can be difficult to manage them in the dashboard. But, the filtering criteria they recently added allow us to tag courses and then filter the results so that we can find the right course we're looking for. Also, initially their quiz functionality was pretty limited. We made several feature requests. They have delivered numerous features that we've requested throughout the last year—quiz banks, paths available in the API, etc. **Recommendations to others considering Skilljar by Gainsight:** If you have complex requirements (need to integrate with back-end accounting or CRM systems) Skilljar can help you build a fully integrated learning platform. The course-building tools are easy and intuitive. The themes and layouts are easy to build and use. They are excellent partners both during and after onboarding and Go Live. They are in it for the long haul, and if you hit technical difficulties during your implementation, they won't force you to meet their timeline. They'll work with you at your pace. They'll take your feedback and update the platform integrating your feature requests along the way. I could not recommend them more as a company. They are stellar at what they do. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Before we built a Learning Center, we had a live training only training department. This really limited our ability to train all of our customers and help them become self-sufficient in the product. We also weren't able to provide training services at different price points. With the Skilljar platform, we can reach customers 24 hours a day. We have multiple price points. We have lots of different types of training. When the pandemic started, we were still building out our self-guided learning content. But, we needed to train folks immediately. So, we went live first with VILT training. In less than a week, we converted all in-person training to all VILT training using the Skilljar connector with Zoom. We continued building our self-guided content and rolled it out next. We've continued to grow our Learning Center. With our marketing initiatives, we've expanded our user base steadily. We're meeting customers where they are and it is working! We also repurposed all of our customer education materials, bought a second domain, and have built out an internal Academy. We store all of the product training on this site so that we keep our analytics data separate and can offer paid courses for free to employees. We've also built catalog pages for individual departments. Now other teams are creating content for the internal Academy. The reuse is amazing. ### 33. Great LMS solution that offers scalability and customization **Rating:** 4.0/5.0 stars **Reviewed by:** Aline R. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Skilljar by Gainsight?** Northpass offers excellent support from onboarding to implementation. This easy-to-use platform provides the flexibility to customize the learning programs by department and employee/independent contractor-type. It enhances our in-field training by offering on-demand learning and valuable information to support continued growth. To date, we have over 600 delivery pros per month for ongoing education and improved customer satisfaction. To date, we have onboarded 4,200 learners that are actively using Northpass for certifications, best practices, and SOPs. **What do you dislike about Skilljar by Gainsight?** We want the ability for the learner to navigate from incomplete modules easily and to access more courses via a dashboard. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass provides an incredible opportunity to enhance our organization’s learning system and improve customer and partner support. Our team recognized the need to extend on-demand learning to include all areas of the organization by building a fully, customized & branded academy. ### 34. Skilljar is great for your learning and certification needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Skilljar by Gainsight?** I love the simplicity and flexibility that the Skilljar LMS platform provides. It has allowed our team to create a simple and pleasant user experience for our customers across our eLearning, badging and certification programs. The team has also been incredible to work with, they are responsive and consistently provide exceptional customer, technical and product support to any issues, escalations, questions or concerns. **What do you dislike about Skilljar by Gainsight?** As Skilljar continues to partner with certification-centric companies, I'd love to see how they can improve their course features, functionalities and capabilities It would be great to have more API / deep-linking integration options to support our certification, badging, assessments and exam delivery services. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our team is currently focused on building new certifications and skilled badging programs to support the growing need for learning, which will increase the number of skilled customers in the marketplace. ### 35. Awesome Customer-Facing LMS Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Skilljar by Gainsight?** Northpass is very easy for customers to adopt. The navigation is simple and straight forward as are the course layouts. I really appreciate how clean the UI is right out of the box. Additionally, the Northpass Success/Support team provides excellent support, offering to help with far-out requests like getting a Pendo Snippet installed that most LMS's wouldn't even consider. Thank you Paula! **What do you dislike about Skilljar by Gainsight?** Northpass hasn't quite figured out the enrollment and course management piece from the administrative side. Enrollments must be completed for each individual user from their profile, there is no simple multi-user enrollment option without file upload. And, if a client is stuck on an individual lesson in the course, there really is no way to automatically complete an individual lesson or even the whole course for them. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Simplifying access to training, providing a customer-specific education environment, enrolling users, and reporting on course completions are all problems that we are solving. We've already seen a huge uptick in course completions and related CSAT metrics. ### 36. Very happy with the Skilljar Platform and our use of it. **Rating:** 5.0/5.0 stars **Reviewed by:** Chad S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Skilljar by Gainsight?** The Skilljar platform is easy to use and easy to manipulate as we continue to iterate on our course creation. Their Implementation and Client Success team members have been helpful, as well. **What do you dislike about Skilljar by Gainsight?** I'm interested to see how they continue to build out their analytics within the application. There is a lot of data available and I'd like to drive behavior from it. **Recommendations to others considering Skilljar by Gainsight:** Skilljar is a user-friendly application that has enough flexibility while still providing necessary control. They have solid learning material and support, as well as helpful client success team members. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are primarily using Skilljar as a client-facing learning management platform and secondarily as an internal learning tool for team members to better understand how our clients use our own platform. ### 37. Customer Education made simple **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany T. | Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Skilljar by Gainsight?** The detailed customer service and support. I truly believe they care about the accomplishments and goals of my team. It's ease of use having never built training before was just impressive. **What do you dislike about Skilljar by Gainsight?** Right now the captioning process is a bit manual both for Skilljar support agents and ourselves and looking forward to how they/we iterate on this to make it an efficient and effective process moving forward. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Consistent implement across all our accounts. We have been able to better encourage feature use at an earlier stage through some key trainings built in as a part of the implementation process that we couldn't streamline before utilizing skilljar ### 38. Creating product champions **Rating:** 5.0/5.0 stars **Reviewed by:** Sara A. | Customer education manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Skilljar by Gainsight?** The platform is easy to get up and running. You can implement the tool to solve immediately problems and then continue to evolve your courseware to meet your needs. **What do you dislike about Skilljar by Gainsight?** The look and feel is highly customizable with a background in CSS. I have to rely on marketing for their help to get the site looking good. It would also be great to have content creation within the tool vs having to build it elsewhere. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are scaling our training. Right now, we do 1:1 training sessions that are time consuming for our customers and users. Having skilljar gives our customers the option to learn on their own time at their own pace. ### 39. Quality service paired with quality product! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew L. | Senior Implementation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Skilljar by Gainsight?** It's everything you expect out of an LMS, but with the ease of use and customizations to match. **What do you dislike about Skilljar by Gainsight?** Wish you can bulk upload quiz questions. **Recommendations to others considering Skilljar by Gainsight:** Make sure you have all your internal resources aligned to ensure a smooth implementation. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Customer retention is the goal and customer education and re-education is a key factor when going into those conservations. ### 40. Northpass is a great LMS! Highly recommended. **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan K. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Skilljar by Gainsight?** Northpass makes my life as a Client Success Manager immeasurably better. Being able to redirect my client end-users to our companies LMS (hosted by Northpass) saves me hours in training which I would otherwise have to host/run directly. **What do you dislike about Skilljar by Gainsight?** The only downside to Northpass has to do more with how our organization provides end-users with access to our academy. I wish I could just link to a Course or Learning Path directly, however, our organization requires users to log into their portal (our companies software) in order to access our Northpass Academy. It's really not a huge blocker, and the issue is worth the measures we've put into place for secure access. **Recommendations to others considering Skilljar by Gainsight:** If you need a Learning Management System that checks all the boxes, Northpass is for you. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is providing our company with a streamlined and easy-to-use LMS, giving time back to our Client Facing IC's (Support Team, Implementation Team, Client Success Team, etc.) ### 41. Simple system that is easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin A. | Client Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Skilljar by Gainsight?** The ability to build a learning management for both internal employees and external clients is harder to find than I would have thought. Because Northpass is focused solely on the ability to build on-demand training, it's simplicity allows you to use those courses in whatever way you want/need. The Northpass system is also very intuitive. You can hop in, having never built a course before, and be able to build something in a relatively timely manner. **What do you dislike about Skilljar by Gainsight?** The analytics around Northpass have always left me a little wanting. I know that they are currently in a revamp of those so my hopes of improvement are high but I haven't ever really been able to build a simple dashboard that had everything I wanted in a quick view. The other thing that I have struggled with is that once you get past the basics...you need coding. In order to be able to personalize your home screen, or categorize your content so that clients can choose and narrow down their paths are all difficult things to do. I would love to be able to work on slightly more complex things without need to pay for that service or need development help in coding. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Internal training for employees, i.e. onboarding. External training for clients on known struggles, known problems, consistent goals, etc. And the ability to build specific courses that tailer themselves to specific teams and groups is proving to become very helpful. ### 42. Cloud-based Learning Platform for Rapid-creation and Professionally-developed Learning Programs! **Rating:** 4.5/5.0 stars **Reviewed by:** Alan B. | EVP of Technology and Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Skilljar by Gainsight?** We have used Northpass LMS for over the last two years and are a happy customer! It provides us with a simple, easy-to-use learning management solution and toolset that allows our team to execute rapid-creation and professionally developed learning programs! The Northpass help center has been very useful and we have always received excellent support and assistance from the Customer Success and Support Team. When reaching out to the Northpass support team, their responses are timely and provide the information we typically need to enhance our programs or resove our issues. Furthermore, because the solution is cloud-based - we have reduced our costs overall for the roll-out of an essential LMS for our business. **What do you dislike about Skilljar by Gainsight?** Some areas of improvement can be within the learner and content creation dashboard, allowing for more organization of content user checklist and tracking, and multiple organization hierarchial views. Northpass may be a bit limited in the way we've handled some of course creation and execution of the training progreams (across and with access for multiple organizations) - may require some ongoing feature development but they added to the roadmaps. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass solves our core business benefit of leveraging a lower cost yet high-quality LMS solution, with good flexibility to build training programs we need for our customers and partners. ### 43. One of the best LMS's out there: intuitive UX + excellent customer service + unparalleled analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff A. | Founder + CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Skilljar by Gainsight?** Skilljar has a clean, sleek, engaging UX that makes the learner's journey simple and easy while allowing a company to fully customize the look and feel to match its brand. I also love the people at Skilljar, and their onboarding and customer support is top notch. **What do you dislike about Skilljar by Gainsight?** The only thing missing from Skilljar are more robust content creation tools. As an eLearning content creator, I prefer to create learning content outside of an LMS and then embed those learning assets in the LMS, so this isn't a big issue. **Recommendations to others considering Skilljar by Gainsight:** If you do not have experience working with Learning Management Systems, it may be worth speaking to an L&D expert or consultant to help guide you. Skilljar is one of the best LMSs in the industry, out of 500+ available. Because of how many LMSs are available, it can often be a daunting task to select one. There are many different features/requirements available and no LMS supports all of them, but if you are considering Skilljar you are in good hands. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Our company creates fun, engaging, and entertaining custom eLearning solutions for other companies. Skilljar is one of our preferred Learning Management System's for our customers to deliver those eLearning solutions to their learners. ### 44. A True Customer Education Platform that can be used for internal training too! **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie G. | Sr. Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Skilljar by Gainsight?** Skilljar’s ease of use for both administrators and students. Creating and publishing courses is straightforward. The platform can be white-labeled to have the same look and feel like your company branding. Through the APIs, you can integrate with other systems like a CRM, advocacy platform, and your product. SSO is available to provide a seamless experience. Skilljar listens to their customers' needs and constantly enhances their product based on feedback, as well as the evolving customer education landscape. Skilljar’s Support & Customer Success teams really get to know their customers and go above and beyond to help. Over the last year, Skilljar has added many robust features and functionality around learning paths, plans, pages, audit logs... the list of unique new features grows each month! **What do you dislike about Skilljar by Gainsight?** Having more controls and options for admin privileges would be a bonus, especially if you have a large team maintaining Skilljar; however, Skilljar is releasing additional admin dashboard privileges soon. **Recommendations to others considering Skilljar by Gainsight:** Skilljar is a partner, not just another vendor. Make relationships with your implementation manager, CSM, and user community to realize the full potential of Skilljar. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** With Skiijar, we have scaled our onboarding and customer enablement while improving our customer satisfaction and reducing support cases. Furthermore, now that we are in a remote-first world, our internal training is all conducted via Skilljar as well. Pairing Skillar and Pendo provide a powerful onboarding experience. ### 45. Ease of use and amazing customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Akshara G. | Product Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Skilljar by Gainsight?** Northpass Customer Service has been amazing. We have a designated Account specialist and Support team walk me through the features whenever I was stuck. I really appreciate Paula Naba and Kait Groezinger for their support. They are always available to meet with and answer questions. Our team has been using Northpass for over two years now and I'm really impressed with all their feature updates. I must say that the team is really open to building features that add immense value to the customer. **What do you dislike about Skilljar by Gainsight?** The quizzes, assignments feel overwhelming to me. We're using another tool for this. I also find it difficult to re-send activation links to learners. There's an option to resend the invitation but there's no way I can copy that link and send it to my learner. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Some of the problems we solve for: 1. Customer Education 2.Self-paced learning and 3. Certifications ### 46. Great vendor partner relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Skilljar by Gainsight?** Skilljar's platform is great to integrate with other tools in a tech stack such as SFDC, BI tools, etc. Also, their customer success team is amazing and truly acts as a partner that truly cares about your programs success. **What do you dislike about Skilljar by Gainsight?** There's not a whole lot to dislike. But, one area that could be strengthens more is Skilljar's relationship with vendors via integrations. Current integrations are good but not great. As Education professionals we have to prove value to stakeholders, so having Skilljar have deeper integrations with other systems would help a lot. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Trying to tie what a learner does in the LMS to what they do in our own company's platform. By educating our learners and baving all trainings ran out of the LMS the data becomes more accurate to rely on. ### 47. Excellent software, very easy to learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Eleah S. | Church Planter, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Skilljar by Gainsight?** I love that the ease and effectiveness of the software allow me and my team to quickly and easily build on-demand training resources for our clients and colleagues. It's very simple to master the basics that you need to create high quality and easily implemented trainings. **What do you dislike about Skilljar by Gainsight?** Really nothing at all, occasionally I do have trouble embedding a video into the training courses but it's most likely user error. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** The benefits that my team has realized include the ability to deliver a custom training plan in a timely fashion that is trackable, involves engagement through quizzes and homework, and is simple to replicate. It solves the problem of needing to customize highly specific training resources without having the time to delegate it to a marketing or development department. ### 48. Northpass is a robust, user-friendly LMS with wonderful customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Skilljar by Gainsight?** Northpass has excellent customer service. They are available almost instantly to help troubleshoot any potential issues and to better understand new site functionality. The site is easy to use as a novice instructional designer or trainer but robust enough to serve a complex business setting like ours. I like that Northpass can seamlessly integrate multiple content types and Scorm packages from different authoring software into a seamless course. The way they have enabled us to create unique learning paths for different clients is excellent. **What do you dislike about Skilljar by Gainsight?** When we began using Northpass, the analytics left a little to be desired. They gave us good information as to percentage completed in a course and how long a learner was taking to complete the course, but the information was not specific as it could have been. It did not tell us how much time our learners were spending on particular modules in our courses, where they logged off exdwsactly, and more that we wanted to know. In the past few weeks, however, Northpass has been rolling out new analytics that tell us this information! I now have nothing that I dislike about Northpass. **Recommendations to others considering Skilljar by Gainsight:** Give Northpass a shot! They'll provide a great product and a wonderful customer service to pair with it! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is the perfect tool to serve our learners. We are able to effectively transition our company from 100% in-person (or remote) trainings and videos to an eLearning program that will reduce our in-person training time by at least 50%. It ultimately saves us time, energy, and company resources to work with Northpass. The clients like the platform, too! ### 49. Ease of access to training via Northpass **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny G. | IT Service Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Skilljar by Gainsight?** The landing page is simple. My team can easily identify any pending or incomplete courses. The convenience for my employees of being able to pick up from the point in a course where they had to stop. This cuts down on time to complete because they do not have to click through a bunch of pages to find where they left off. **What do you dislike about Skilljar by Gainsight?** It would be helpful in the quizzes, if a question was answered incorrectly, there was a link that allowed the employee to go directly to the page where the topic was covered. This way, they could review the material immediately and focus on the subject that needed further training. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are using Northpass to help train employees working remotly. ### 50. Great Platform for Proctored and In- House Compliance Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Skilljar by Gainsight?** Northpass is great if you're looking for a lot of proctored compliance courses, as they have a partnership with Open Sesame, and a basic authoring tool to create in-house courses. After doing some research this was the best platform for our company. Hooks up seamlessly to our HRIS and we can assign training to all learner groups very easily. If you are looking for high-volume compliance training at a decent price, this is it. Nice customization features. Exceptional customer service! The team is always eager to help us through any issues. **What do you dislike about Skilljar by Gainsight?** I wish there was more insightful reporting and the content creation dashboard was more user-friendly. The Northpass team has been extremely communicative throughout all releases so I'm hopeful that this will improve. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are now able to bulk assign training to large groups of people automatically. We've saved hours of time by implementing Northpass. ## Skilljar by Gainsight Discussions - [What does Northpass do?](https://www.g2.com/discussions/what-does-northpass-do) - 1 comment - [What is SchoolKeep?](https://www.g2.com/discussions/what-is-schoolkeep) - 1 comment - [View Skilljar by Gainsight pricing details and edition comparison](https://www.g2.com/products/skilljar-by-gainsight/reviews?page=5&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A34%3A04+-0500&secure%5Bsession_id%5D=88eaa5f7-fdc2-4a03-a440-a1f25cce5307&secure%5Btoken%5D=1021cbbf9ff7a600a7d6b92a42225111983397c290fc1afed8ae72b0d3e492d5&format=llm_user) ## Skilljar by Gainsight Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Skilljar by Gainsight Features **Platform Basics** - Third-Party Integration - Multiple Content Types - Mobility **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine - Interactive Content - Course Management - Training Management - Assessment Management - Compliance Management **Course Delivery** - Learning Paths/Tracks - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Data & Analytics** - Visualization - Learner tracker - Analytics **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Learning Paths/Tracks - Customizable Branding - SCORM Compliance - Multi-Language - Microlearning - Course Library - Reminders - Training Companies - Certification & Licensing - Gamification - Surveys & Feedback - Course Authoring - Synchronous Learning - Activity Monitoring - Training Administration - Learner Portal - AI Copilot - Social Learning - Mobile Learning - Course Tracking - User Onboarding - Progress Tracking - Employee Training - Asynchronous Learning **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Corporate Learning Management Systems ** - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - Gradebook - Corporate/Business - Workflow Automation ## Top Skilljar by Gainsight Alternatives - [LearnUpon](https://www.g2.com/products/learnupon/reviews) - 4.5/5.0 (247 reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (731 reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - 4.6/5.0 (946 reviews)