Recommendations to others considering SKEEPERS Ratings & Reviews:
This company is a study in dishonesty and atrocious customer service. They charged me every month and did NOT publish my reviews. When I complained, the US representative actually THREATENED me (yes, you read that correctly), telling me all the reviews I'd gotten would be lost (which is NOT what he said when I signed up), INCLUDING the Google reviews I’d gotten! He finally did his job and got the website reviews automated, and then same thing happened with the product reviews. We sent him the information in Sept but he didn't start sending out emails until NOVEMBER. When I asked if I would be getting a credit for the two months they did not do what I paid them to do, he started ignoring my emails. Now the product reviews are automated, but only about 10% are actually being being published my website. My web team has verified that there are no tech problems on my end, that it is on their end, and I can’t get him to answer my emails. I would love to be able to collect my reviews and move on but, despite his reassuring me that would be possible when I signed up, it is NOT possible. I am being held hostage by this fraudulent company. BEWARE OF THESE GUYS!! Review collected by and hosted on G2.com.
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This company is a study in dishonesty and atrocious customer service. They charged me every month and did NOT publish my reviews. When I complained, the US representative actually THREATENED me (yes, you read that correctly), telling me all the reviews I'd gotten would be lost (which is NOT what he said when I signed up), INCLUDING the Google reviews I’d gotten! He finally did his job and got the website reviews automated, and then same thing happened with the product reviews. We sent him the information in Sept but he didn't start sending out emails until NOVEMBER. When I asked if I would be getting a credit for the two months they did not do what I paid them to do, he started ignoring my emails. Now the product reviews are automated, but only about 10% are actually being being published my website. My web team has verified that there are no tech problems on my end, that it is on their end, and I can’t get him to answer my emails. I would love to be able to collect my reviews and move on but, despite his reassuring me that would be possible when I signed up, it is NOT possible. I am being held hostage by this fraudulent company. BEWARE OF THESE GUYS!! Review collected by and hosted on G2.com.