I think the tool overall works well for the operation of our organization. Many features that makes my day-day job easier to navigate. Review collected by and hosted on G2.com.

My only suggestion would be to have the ability to reverse a job back to the ready or dispatch status if it was changed in the field to check in/on-site or in progress. Review collected by and hosted on G2.com.

Having a unified place for schedulers to work from and store order-related information is helpful. Some useful tools around managing weekly schedules including non-order-related activities. Salesforce integration with orders is useful. Review collected by and hosted on G2.com.

The use of the map falls short of expectations and often involves what seems to be a lot of shuffling between menus, harming scheduling efficiency. The design that works by timezone is not great where we have techs that are not bound by timezone but live close to a timezone boundary. Lacks ability to see what is already scheduled and do "what if" scenario, e.g. what if another order came up, where is it in relation to other orders / scheduled routes to help drop in late additions to the schedule. Review collected by and hosted on G2.com.

I like the way we can customize the skedulo booking grid specific to the client's requirements. It is also ver easy to use, and integrate it with Salesforce. Review collected by and hosted on G2.com.

We have to follow additional steps to set up the sandbox connection with skedulo. Sometimes, automation doesn't work as expected when we set up the connection with the sandbox Review collected by and hosted on G2.com.

Visually great, easy to see snap shots of information needed Review collected by and hosted on G2.com.

Some processes require too many actions and steps to achieve desired outcome Review collected by and hosted on G2.com.

Skedulo has streamed our scheduling process with our nurses. It gives us the ability to easily curate a list of eligible Nurses, allowing us to match the right Nurse to the right Client at the right time. Nurses are fully educated on a client via the app so they can feel informed as they engage with a patient for the first time. It's integration with Salesforce is powerful allowing us better reporting and data analysis. Review collected by and hosted on G2.com.

Like any 3rd party application, you wish all of the features perfectly align with your specific business needs.

Some wishlist items would be:

A more robust Tag system, allowing for "negative" based searches; Ex: Show me Nurses who DO NOT have XYZ Tag

More customization centered around the Job Offer text and push notification messages.

More wiggle room to display more information within the Job Offer as the Job Description is sometimes not enough to describe the type of job required

Issues with Text messages not sending to all Nurses selected; per support, there appears to be a limit on the number of text notifications that can go out at once when sending Job Offers (100 I believe); our work around is to ensure we are only sending Job Offers to 20-50 Resources at any given time Review collected by and hosted on G2.com.

It is easy to read when looking for staff rosters.

Able to see all staff that are rostered for the day. Review collected by and hosted on G2.com.

drops out in the rural areas when useing the app.

Sometime skedulo doent follow through with instruction when rosting

When completing the Reacuuring in rosting doent not work Review collected by and hosted on G2.com.

I think the best is the ease of use and that everything is exact and accurate. When I check in and check out and how is it paired with maps.

- The app is easy to use and syncs with my maps very efficiently. Review collected by and hosted on G2.com.

Most of it is easy to use. I feel the part that may need more work is allocating jobs. It can be done on an app which would make it easier.

- I think that it can help to do the same things on the desktop of the mobile app Review collected by and hosted on G2.com.

Being a salesforce-based platform, you can leverage the power of Salesforce for your operation. The app is simple, clean, and user-friendly. They do listen to user feedback, and whilst they can't always act upon it, there are genuine attempts to understand where the customer's feedback is stemming from. Review collected by and hosted on G2.com.

There are some advanced features, but then it's missing some basic requirements such as being able to accurately calculate an employee's working hours in a roster period ( including any paid leave and not including breaks). Also missing is the ability to set up an alert monitor to flag basic roster rules such as overlapping shifts, dual allocations, and nonqualified staff on a job. They allow integrations with an award interpreter but then the results from the award interpreter aren't accessible inside Salesforce. This means we are still handling compliance functions from an Excel doc vs using the rostering system for live information. It would be great if they mastered the rostering requirements, meeting the basic requirements that any organization would need vs trying to customize their package to meet all the nuances each sector has. This tends to lead to a system that is a "Jack of all trades, but master of none". Review collected by and hosted on G2.com.

Partnership, solution orientation, innovation, quality of delivery, flexibility, communication Review collected by and hosted on G2.com.

Clarity of different product offering during sales cycle Review collected by and hosted on G2.com.

The functionality within the platform such as surveys and text communications. I do also like the navigation of the system and ease to change and add required fields. Review collected by and hosted on G2.com.

I dislike the analytics side of skedulo. It can be quite clunky and fiddly - previously I used sisense within skedulo which was great but our other data platform looker doesnt sync up as well as i'd like. Review collected by and hosted on G2.com.